UiPath Platform Reviews

I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation. 

When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.

As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.

UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.  

UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification. 

UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.

The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.

UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.

The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes. 

I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework. 

The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution. 

We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.

I have used UiPath since 2020.

UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.

UiPath is scalable.

I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability. 

Positive

I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn. 

We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time. 

We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath. 

The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions. 

I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities. 

We are using UiPath for office automation for our clients. We use many activities of UiPath. We are using CV, RegEx, Excel automation, and email automation.

We are working on a project for a billing company in the US that takes care of patient records for a hospital and saves them on a website. We are handling the patient billing system. We have an email as input at the start of the automation. The bot reads the input. In the input, we have the patient's name and date of birth. The bot searches the patient's name in the EMR hospital application and gets the PDF from the application. We have put some filters on the application. In the PDF, we have a patient's details and a record of their visits and the issues they are having. The bot then uploads the PDF on a website.

We process multiple records. There could be 2,000 pages or 500 pages. It varies based on the patient. For example, an 80-year-old might visit the hospital once or twice a week and will have a bigger file with notes and pictures of their visits. We follow HIPAA regulations for extracting patient information.

It is very fast and convenient. Bots give you 100% results and work 24/7. Humans work eight hours a day, but bots can work 24/7 for you. They save time and bring efficiency.

UiPath brings accuracy. It gives you 100% results. When we do things manually, there can be human errors, but bots do not make any errors.

In the last two to three years, we have done millions of processes. If we give this work to a person, it will take that person ten years to process. For automation, we are using multiple instances and virtual machines. If we need more processing, we can use more VMs. It saves time, and it works 24/7.

It has been a good experience. UiPath is efficient and fast. There are multiple RPA solutions, but UiPath is very user-friendly. It is very easy and fast to learn. We do not need to know how to code for UiPath. It is coding-free. We just have to make a logic. We just need to know the basics but not the advanced things.

UiPath saves a lot of time. Bots are ten times faster than humans.

UiPath APIs were helpful for extracting data from the website and doing the work very quickly. We could get the data directly from the website database. It did not require going to the website, typing the URLs, etc. We could directly send a request to the website and get all the required data.

I have used Document Understanding a little bit for extracting the data from the PDF and images. Document Understanding machine learning capabilities, but I have not used it much. Other teams use it, and the feedback is that it is very effective and fast. They are probably using the Enterprise version for Document Understanding. 

There are two things that are very useful. The first one is RegEx, and the second one is LINQ. UiPath is giving us Excel activities, but it is very slow. With LINQ, we are extracting data from Excel in a very quick way. It is very easy and very fast. RegEx is helpful in quickly getting specific data or text from a chunk of text.

We are also using CV. It is very useful because it uses an image for clicking and extracting data.

If we want to learn something new about UiPath, we sometimes cannot learn it directly from the UiPath Academy. We have to go and search on the web. It takes a few searches to find the solution. We do find it, but it takes time. UiPath should give the solution in one area.

I started in 2020. It has been three years since I have been working with UiPath.

It is stable. They are updating things, but it is stable with the previous code.

It is very scalable. The scalability part is very good.

We have a small team working with UiPath. There are five to ten people.

We have not contacted them much. There was an issue one to two years ago, and we contacted their support. They gave us a solution.

I have used Automation Anywhere, and I have also used Power Automate a little bit. 

In Automation Anywhere, we cannot use CVs. Maybe in the enterprise version, we can use them, but I did not see CVs and other activities in Automation Anywhere. It is also web-based, which is not a good thing, whereas UiPath is application-based.

Power Automate is a very useful tool for Excel automation or web automation, but UiPath is the best for our needs.

UiPath is very fast and convenient. It gives 100% results. It is very easy. If needed, we can also use Python or JavaScript code to make a logic for automation.

I was not involved in its deployment. For maintenance, we just update the UiPath version. We have not had any issues.

As RPA developers, we use UiPath to create automation and then we hand over the bots to the support engineers. They oversee the processing in Orchestrator. They see the automation logs and the graphs. If a bot is not working properly, they send us a message to fix it. We are using CV. If the image changes, our bot will give a failure, and we have to fix that. We might get an error once or twice a week.

I am using the Community version in my office and personally.

I would recommend UiPath to others, and I would give it the best rating. I have used other tools, but UiPath is my preferred tool.

I would rate UiPath a nine out of ten.

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily. 

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up. 

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff. 

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure. 

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version. 

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end. 

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store. 

I started using UiPath in 2016 when I was with a different company.

UiPath is a stable product, but there are still some areas where it could improve. 

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

Positive

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments. 

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually. 

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast. 

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere. 

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application. 

We leverage the whole platform. The tool's most valuable features are unattended and attended robots. 

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year. 

I have been using the product since 2020. 

UiPath is stable. 

The product is scalable. 

Support becomes frustrating when the team asks about the cloud and organizational details. 

Positive

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating. 

Two to three partners helped us with the implementation. 

The product is worth its money. We have seen an ROI of 274 percent. 

UiPath is not cheap. 

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone. 

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly. 

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work. 

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company. 

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it. 

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.  

We use UiPath for invoice processing and PDF extraction.

Building automation using UiPath is extremely easy. Everything required is available online.

UiPath enables us to implement end-to-end automation, which is the most important aspect for us.

The UiPath User Community is strong.

UiPath has helped us to minimize our on-premises footprint. We are using an on-premises orchestrator and working in the financial services industry, where we have to process 30,000 invoices per day. This would normally require a lot of manpower, but with UiPath, we are able to do it with only five bots.

We use the UiPath Academy courses and my team recently received the AI certification.

We use the AI functionality in UiPath to help automate more processes overall. 

UiPath helps speed up our digital transformation.

It has helped reduce human error a lot.

UiPath has helped free up our staff time by automating the manual work and saving our resources. 

The Orchestrator feature is the most valuable of all the automation solutions I have used, including OpenBots, Robocorp, and Microsoft Power Automate. It is essential for managing all of the processes in UiPath.

The UiPath Academy Orchestrator training needs to be updated to reflect the recent changes.

I have been using UiPath for one and a half years.

UiPath is stable.

UiPath is scalable.

The price for UiPath is on the higher end.

I would rate UiPath ten out of ten. I have used five other automation solutions and UiPath is the best.

No maintenance is required.

The development, scalability, and reliability of UiPath are the best, and I recommend the solution 100 percent.  

Our client wants to reduce their manual work, so they feel an automated solution would work better. The company has one staff member who is well-versed in automation, but they wanted us to suggest more solutions. We decided we should stick with UiPath since they are familiar with it. It's a local community bank with many feeds at the end of each business day. They have about 50 agents handling those feeds.

The client caters to poor people in the community who tend not to trust banks. The community bank sends agents into the fields and shops. They show them a card and suggest that they save a certain amount of money each day. They collect it and take it in a book. They then have to bring the book back together with the money. They're helping the poorest of the poor to save money. Based on what they've saved, they can get a loan. 

The bank encourages customers to save, so they collect daily. They were bringing this data back to the office and entering it by hand. We showed them that UiPath could do all that for them.

We prefer a cloud-based solution because we are a digital-transformation company. However, the client wanted to keep everything on-premises, so we needed to show the benefits of migrating to the cloud. In Africa, power is a problem. Energy costs a lot, and power outages can disappoint customers. In the end, we won them over by showing them the advantages of the cloud, so UiPath is deployed on the cloud. It's highly available, and they want their data to be accessible all the time.

We have about 30 UiPath users, most of whom are IT Administrators. We use the generic term IT Administrators. The company is structured so anyone can be deployed anywhere at any time. We use UiPath extensively in the particular scenario that necessitated our initial use. If we get more clients seeking to reduce repetitive tasks, I believe we will continue to expand our usage. 

With UiPath, we could automate many of our client's data entry tasks, making the process easier and more efficient. I would estimate it helped us to eliminate about 80 percent of repetitive tasks. The Automation Cloud helped us reduce costs and ensured the solution was always available. In the event of downtime or disaster, everything can still be recovered from the cloud.

We would recommend cloud solutions from Azure, AWS, etc. Using UiPath made us see that we should not just rely on cloud-native tools alone; we should look outside the box. Because of our experience with UiPath, we are more open to tools that will help the client work more efficiently. This made the client's life easy because it enabled them to reduce hiring costs and become more efficient.

UiPath handles all the infrastructure, eliminating the maintenance burden because we don't have clients constantly calling us about technical problems. UiPath helped us achieve our objectives faster than we would've normally. The project was supposed to be delivered in 10 months. However, because we eliminated repetitive tasks, we delivered the project in about six months, saving time and costs. UiPath Automation Cloud also reduced the total cost of ownership from infrastructure, maintenance, and updates.

Automation Cloud helped us handle as many customers as possible because the vendor takes care of the maintenance and everything. We can spend more time focusing on the work we're supposed to do to handle as many customers as possible. UiPath provides a preconfigured solution, which offers more value to our clients because we do not need to configure anything. 

It reduced our team's workload by enabling end-users to create their apps. We can easily walk them through the process over a Zoom call. Instead of throwing the whole backload at us, we can give them instructions over Zoom in an hour or two, and they can pick it up from there. It has dramatically reduced the stress on the IT department.

We've used the UiPath Academy courses. Sometimes, a client will call you, "Your company recommended this to us, and now we're having problems." They expect us to know everything, so we need to get information from the academy. The most significant benefit of UiPath Academy is that I don't look like an idiot in front of my boss and the customers. It makes me much smarter and more authoritative.

The UiPath community is also a valuable resource. When I have an urgent question, I post it on the community forum, and someone who has had a similar problem will respond quickly. I don't need to spend time researching. Product support is better with the UiPath community. 

UiPath reduced the costs of digital transformation. Digital transformation would always involve some costs, whether you like it or not, but when you look at it holistically, it's still cheaper than doing things the other way around. It also reduced the cost of automated operations by an estimated 65 percent and overall costs by about 45 percent.

The solution dramatically reduced human error. No one on my team or my boss would ever want to return to when we weren't using these solutions. We've discovered that it saves money on hiring costs and reduces many problems. It has freed up employee time. We delivered a 10-month project in six months. A technician gets assigned to a client for a specific number of months. If you finish earlier, you can spend time on another fun project you want to take on in the company.

It had a positive impact on employee morale. We were excited because we had four extra months. My colleague began attending an online school that his work usually would not give him time to focus on. He used that time to finish his master's degree, so he's happy. 

I like the fact that UiPath makes everything fast, and you don't need to employ as many people to do all the dirty work. All of our clients only used UiPath. I've never tested Automation Anywhere, but UiPath is excellent. They are doing a lot to stay ahead of the competition. I feel that if they continue doing what they're doing, the competitors would always have a lot of work to do because they will always be on top of the league. It helps with end-to-end automation. We discovered that we don't want to do tasks manually, so automating the entire workflow helped to achieve that.

The attended automation feature has been helpful in my experience because my company works on other companies' projects and solves their problems. If I'm assigned to a particular company, and I feel that this would be the easiest way to get the work done, I'll use any of the automation possibilities that we have.

The AI functionality makes life easier for everyone because it helps us deal with complex processes. We use machine-learning models for the most difficult problems. At the end of the day, the solution understood the problems because we had already created models. It understood what the problems were and could follow through to solve them.

What I'd like to see is more tutorial videos on YouTube. Maybe they could have a YouTube channel, and the community could empower more content creators to make how-to videos. When clients call us with issues, we wouldn't have to explain. 

If a client using Azure has an issue, we assign an engineer. Let's say you still have a problem after the engineer has consulted with you and referred you to the official documentation. It would be helpful if there were a content creator on YouTube to explain the problem in an accessible way.

I began using UiPath a little over a year ago. I work at a consulting company, and one of our clients uses UiPath. They needed advice about how to undergo a transformation. 

UiPath is stable.

UiPath is super scalable. We are a company that always likes to think outside the box. We invest in research and development to stay ahead of the market and our competitors.

I rate UiPath support eight out of ten.

Positive

In the beginning, we had some issues. We found it complex initially, but it became simpler over time. The deployment didn't take much time. It was less than a week. There was a learning curve, so that's why it took us so long. Maybe it would only take a day if we knew what we do now.

No matter how much you complain about the price of a SaaS product, it's still cheaper than building your own data center and other infrastructure. That's my perspective as someone who works for a company that does digital transformation. The price is cheaper than building and deploying your own solutions. 

I rate UiPath 10 out of 10. I recommend trying it for a month. We tried it, and now we are hooked and still use it. I don't think anyone on my team or my boss wants to switch solutions anytime soon.

We have a cross-platform infrastructure, where two servers are sitting. We have Orchestrator, which we connect to our virtual desktop infrastructure (VDI). In the VDI, we have a UiPath stationed. 

From India, I work for an Australian client. Previously, I worked for a European client. In order to work with the client network, we have a dedicated Wipro laptop. In that Wipro laptop, we log in and connect via the VDI. In that VDI, we have UiPath Studio. Using UiPath Studio, we are doing development for the client and automating functional business processes.

We are extracting data from Salesforce using a particular report that is sent by the business SMEs. We pick exact fields end-to-end, then we put these values into Salesforce. Next, we extract the value and data from Salesforce, putting that into an Excel application. After putting the return to Excel application, we generate a service request for the business and send transaction reports of the bot's performance and accuracy at the end of the day. The business was taking around four to five hours. Our robot takes around eight to nine minutes in order to automate this end-to-end automation.

For another use case, there is an application that submits invoices for an insurance client in Australia. Right now, the business is doing this. Whereas, the bot operations reads a file on the hard drive, picks up that file, and puts it into SharePoint where the bot performs some operations. After doing those operations, the bot will report the status, whether it is valid, invalid, or an exception. When we get the file, we develop the application that submits the invoice. After that, we capture the data from the Excel application and submit a request. This is an end-to-end process. This bot only runs after business hours, five days a week, so it doesn't impact the application. With this process, we send daily transaction reports, the success ratio to the client, and present the entire picture to our peers and business holders.

We have set up our own cloud, which is internal. UiPath has a different cloud. Per our governance, we are not allowed to use another cloud. We are using our hosted internal cloud, which is hosted on our internal servers in Australia.

With our rule-based tasks, we pick the processes which involve a higher transaction volume and run many times in a week or month. Next, we analyze how much time the subject-matter experts (SMEs) uses to do their end-to-end journey. We calculate that, then decide the scope of the operation and whether to use an attended bot or unattended bot. We do analysis to determine which parts of the operation can be attended and unattended. Our preference would be the unattended bot, because it handles a lot of volume and is uninterrupted. 

In our analysis, we thoroughly check the scope of the application, whether it is a legacy or new application, and the dynamic nature of the data. Based on this, we define certain rules. Combining these rules, we design a complete end-to-end solution and give a presentation to the business that this is our commitment, e.g., this is the amount of Average Handle Time (AHT) and FTE that the bot will do. FTE means that if four people are doing a task, then it will give me back four FTEs. We then calculate the cost, meaning how much they are paying to that FTE and the cost of the bot. We compare the two and present our case. If the numbers are good, and the business agrees, then we proceed further in our discussions with them. This is the power of analytics.

We don't need that much infrastructure. If an analyst is doing reporting with an Excel sheet, then we can give him a bot and capture what he is doing without paying attention to the infrastructure. From the captured information, we give them a bot that will help them to do their regular task. This process helps them to understand automation while not investing in infrastructure. 

We design end-to-end solutions. We have different roles, teams, and divisions. I am part of the technical department, so I design the solution. I am responsible for analyzing and developing the solution. Once I develop the solution, I monitor the bot for two weeks, which is the "hypercare period". After the business is satisfied that the bot is performing, we give it to the support team. This is how our RPA lifecycle flows. It has around nine stages, including discovery, analysis, design, development, support, presentation, and solution. 

We have developed a bot process called "Padlock". In "Padlock", there is security development. It is very important that the user input his credentials. Per the governance of the process, we are not allowed to store the credentials on the cloud. It is very dynamic and encrypted. We have deployed about 25 robots for this particular process. The robot does its job after the SME. After a certain point, there is a CAPTCHA. The robot helps the SME do things, and they need to input their credentials and click the CAPTCHA, which happens in real-time. They verify all the information, giving them more confidence in their regular processes. We have deployed a large number of bots using this process. This has brought a lot of value because we have saved on a good number of costs when it comes to attended automation. 

I have found Orchestrator is UiPath's most valued feature. It has the ability to automate different applications, such as, mainframe automation and Excel macros. It is so efficient. We can download up to seven days back in just one click, monitoring errors.

It gives you the ability to efficiently monitor the bot.

With the new updates, a lot of analytics have come from AI Center.

Its features help us showcase what the bot has done and efficiently delivered to the business.

They are improving the OCR feature for reading text and images as well as the operations for automating that. They have integrated third-party OCRs, such as, SharePoint, ServiceNow, Salesforce, and mainframe automation.

The advantage of using StudioX is I can see how long the bot will take or what went wrong for any particular use case.

In the future, I would like new services that can utilize robots as a service (RaaS).

Our legacy applications are a bit old, so we get issues sometimes in automating those. However, modern applications are very compatible with the UiPath tool.

We have seen that UiPath doesn't have the capability to identify unknown pop-ups. This needs improvement.

The API needs a lot of improvements because it does not give proper results. There are always some issues with the logs.

When it comes to real-time scenarios, we see in production that Citrix automation always crashes. This integration could bring a lot of value to UiPath. Our business could save a lot of time and money if we could automate Citrix effectively.

All of our code resides in GitHub, which is our central repository for managing the code. There was a performance issue using GitHub with UiPath; it was slow. They have recently upgraded the performance so we are happy with it now.

I have been using UiPath for more than four years.

We always design a stable unattended solution that helps the business.

If fields are scattered, then the bot might get confused. 

Maintenance is handled by our support team. When something crashes, our dedicated support team monitors the bot. If the application crashes in production, the bot will send an application link to the support team and business stakeholders because the bot has faced some downtime in the application and kindly look into that issue.

Because I have automated a lot of enterprise solutions, I would go with the UiPath tool. They are frequently rolling out updates to the software. It is very stable compared to other tools in the market.

Infrastructure is quite important at an enterprise level. There are a lot of mundane and repetitive tasks. Once we have the infrastructure, then we set up best practices and governance. Based on that infrastructure, everything can scale up. Though, if we are going to build a lot of bots on a personal laptop to automate something small, then infrastructure is not as important with that.

We started with two to three bots. Now, we have around 25-plus bots. There are around 300 to 350 using both attended and unattended automation.

I have spoken a number of times with the UiPath product team. Initially, we were not able to use Excel, so we contacted the UiPath team. They provided a solution. They support the product well. I would rate the tech support as seven out of 10.

I have previously used Selenium. We switch because of scope. The Selenium tool was good with bot automation. With UiPath, we can do various automations, like mainframes, ServiceNow, SharePoint, etc. In order to increase implementation of automation from my end, I started with UiPath. I liked it because of its ability to automate applications. Those are the main reasons that I switched from Selenium to UiPath and SoapUI to UiPath.

The initial setup and deployment are pretty straightforward. They provide free training, which is a good thing. We do the training correctly and religiously. Once we are good with the training along with a little programming knowledge that we have acquired over the years, it is easy to adapt and work on UiPath because it is structured and organized. 

Our setup is a mixture. Orchestrator is hosted on a server and the application is installed on a desktop or system.

In order to use UiPath on servers, we need to set up two servers: one in Australia and the second in New Zealand. 

The implementation is not that big of a task. It is very organized.

It has been a huge monetary benefit. Since the bot has been running for two and half years, it has given my organization a lot of business. When I joined Wipro in 2019, there was one guy who was developing the bot. We named the bot, "win-back". As the name suggests, 'win-back' means winning customers back. That was a maintenance bot which possessed a lot of qualities. If a person was physically doing the task, then we might need to spend $90,000 on them. This is the difference. While the robot has some costs, they are not huge when compared to the salary or compensation that we give to an SME. This is how an organization can scale up, because the bot works accurately 24/7 without any maintenance. Also, seeing the bot's accuracy, as well as the volume that it handles, motivates other business holders to go for automation.

We automated an internal solution because there were long keywords that led to spelling mistakes, since spelling mistakes don't look good on invoices. Therefore, we input this extracted data to an application, using end-to-end automation. This reduced human errors tremendously. For example, with the "win-back" solution, errors tended to happen because the volume is high. Therefore, we wrote a code that has reduced errors for the "win-back" solution.

Because of the bot's accuracy, it has saved us a lot of time and money, making the life of the subject-matter experts easier. It is a win-win situation. They are making the most of the bot, running it continuously. They don't need to wait for a particular report. For example, people, in our organization, work eight hours then send a status mail, which says, "I have done all these tasks." Instead of having us create the report directly, the bot saves a lot of time. 

The bot marks in the report what is successful and unsuccessful as well as the reason for not being successful, e.g., if it was an application, data, or particular element issue. There are a lot of areas that we call "exceptions". Every day, we are getting all these details in one go. Whereas, a person would be frustrated or bored providing all these figures. That is the cost of human error. If you are not paying attention to a particular task, then errors will happen naturally. 

The bot currently performs four times faster than the SMEs for the tasks that we automated.

After three or six months, we send out a survey to different SMEs in various production areas, asking how the bot is doing. From the survey, we have found that the bot is helping them out a lot. They are very satisfied with it.

The solution has reduced our costs by approximately five percent.

I have seen very high ROI from the processes that we automated. It is very good to invest in automation.

There are three leaders in the market: UiPath, Automation Anywhere, and Blue Prism. UiPath is in-between the two. BluePrism is on the higher end when it comes to pricing. Automation Anywhere is on the lower side when it comes to pricing. When comparing the automation of business processes, analyze the amount of work that your organization will save using automation, particularly compared to the pricing.

You will be compensated for buying the product when you see processes automating.

I also evaluated Automation Anywhere, Blue Prism, and EdgeVerve (which I used in a previous organization).

The trend of the other technologies is moving to the cloud. Other competitors of UiPath, like Automation Anywhere and Blue Prism, have already moved their applications onto the cloud. This brings more robustness to the product, because its performance is significantly increased. It is also very scalable when putting in new features. 

I have attended a lot of UiPath's webinars.

We are in the initial stages of using the AI functionality.

The RPA technology is part of our digital transformation. For example, we are doing digital transformation by automating the Salesforce application.

They roll out an update every three months. With every update, we see a lot of new features. We are always exploring using those features so we can automate the stuff.

Don't rely completely on the UiPath tool to achieve automation. You should have some background and knowledge to understand what can be automated. There isn't a magical algorithm for building robots. You educate the robot on what can be automated.

We always rate a product based on other products. I would rate this product as nine and a half out of 10.

We are using Studio and the attended robots, but we haven't implemented Orchestrator yet.

Our primary use is to automate tasks within the accounts receivable, accounts payable, and trade settlement realm that we work in. We're also getting into some more internal audit automation.

We run automations in Windows Virtual Machines. It was a long process for us to get started, getting our IS to buy into letting us set up this environment and get started with it.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two or three. They offer upfront training, the UiPath Academy, and that makes it easier but you still need to have a technical mindset to understand it, as it is now.

We have all used the Academy. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's a great experience and very beneficial.

From the point that we purchased our UiPath license until we had our first robot was approximately six months. It took us a while because we had a bunch of other projects in front of getting our first automation. The process was hard, although it was not complicated. The approval process involved going through a security review. 

We have not found that our automations have saved us money, yet. However, it's giving people back the time so that they can do more value-added work.

With respect to saving time, we have just measured the out rate. We're probably saving thirty hours a week with what we have going now, so almost one FTE.

This solution has absolutely helped reduce or eliminate human errors, although I cannot estimate by how much at this time.

Using this solution has definitely increased the confidence and communication that we have between departments because we're saving a lot of department time, and they can focus on their value-added tasks. With this, they're a lot more willing to work with us, and they're happier employees.

The most valuable features of Studio are all of the activities that UiPath and their partners have developed.

The biggest problem that we have when working with this solution is the selectors. If there was a little more flexibility with the selectors, and they were a little bit more adaptive, I think it would be helpful.

With respect to the stability, on a scale from one to five, I would rate this solution four and a half to five. We haven't had any problems.

Currently, we have twelve automations running.

In our organization, we have three people directly doing automation and design work. There are probably six or seven more than are trying to get the larger enterprise into UiPath and get their departments set up with it.

The technical support for this solution is excellent. They got back to me really quickly and provided the solutions that I needed. It was very helpful.

We were not using another RPA solution prior to this one. In deciding to invest in this technology, we recognized that people were doing a lot of tedious processes and that we can make better use of their time.

Huron Consulting assisted us with the implementation and deployment, and they were very helpful. On a scale from one to five, I would rate them a five.

We have been asked to start measuring for tracking ROI but have not yet begun. However, I can say informally that we have seen performance benefits. People are very happy with the things we've automated so far and they're just glad to be relieved of some of that tedious work.

Right now we only have a couple of Studio licenses and a couple of bots, so we're at about $8,000 USD per year. We're hoping to ramp that up pretty soon.

We evaluated Blue Prism and Automation Anywhere before choosing this solution.

One of the major reasons that we chose UiPath was because they gave a free trial at the time when we were looking at it, and none of the other vendors did. Then they also have the UiPath Academy, which allowed us to look at it first and then learn how to use it before we actually had to make an investment.

From a cost perspective, the unattended robots are going to be of more benefit because they can run twenty-four hours a day. At the same time, the attended robots are pretty affordable. I think we're coming up with more use cases where people have it on their desktop and want to be able to run it on demand. We have definitely benefited from both types of robots.

We are looking forward to some of the new features that are going to be released. One of them is in the UI, where you can document what your processes have and figure out if any have the potential for automation. That is going to be very helpful.

My advice for anybody who is implementing this solution is to first speak with a partner. If someone is new and hasn't been in this space before, it's going to be kind of confusing and they're going to need somebody to guide them it setting it up.

This is a really great product and there's a lot of potential for it.

I would rate this solution a nine out of ten.