UiPath Platform Reviews

We are using UiPath Platform to automate end-user testing for the QA team. We're not fully up and running yet, but we've been working on an end-to-end testing method with UiPath Platform that will take new hires, people that come in, we enter them in SAP, and then we can kick off testing for all the downstream applications to make sure that user makes it there and has all the proper information. It's nice to be able to have all of that in one place and have it automated to where we can just run one process and have it kick off all those different jobs to check the different applications.

The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on. It makes it really easy to have processes running. The biggest benefit is having one place where the different developers and users can go to look for how to do a specific thing or how something should be, the best use case for an activity or a type of process. It is helpful to have all that in one place.

The UiPath user community is helpful; there have been a few times where I've needed an answer for something and I found it on the forum or in the community section. Having other people working on similar things and sharing tips and techniques is always useful.

I'm not sure how UiPath Platform can be improved, as I don't have specific features that should be included in the next release.

I have been using UiPath Platform since October.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, so I assess its stability and reliability positively.

For what we're doing with UiPath Platform, I think it scales fine; I'm not sure about the other team that's using it, as I think they're more end-user focused and we're testing, so I believe it scales well. I haven't heard any complaints from them. It's been fairly smooth for us to expand usage of UiPath Platform; we've added a couple of people to our team, and as for the finances team, I don't think they've had any issues with adding automation users.

The few times that we've had to reach out for customer service and technical support, we got a response within a few hours, so I think for a third-party vendor, it seemed in line with all of our others, which is good. I would rate our customer service and technical support an eight or nine on a scale from one to ten.

UiPath Platform had already been selected when I joined the QA team, so I don't know what other solutions were considered.

I think my experience with deploying UiPath Platform has gone well; there are aspects that are complicated to set up, such as getting the robots configured. Although that's more our environment, getting permissions and users set up and SQL coordinated, it's not really the platform itself, but it's been fairly easy to implement and it's not been onerous.

We have used UiPath Academy courses and we also had a web or a Zoom-based training program. I don't recall if that was with UiPath itself or a third-party vendor, but the learning courses are helpful.

I believe we have seen a return on investment with UiPath Platform; I can't really speak to hard numbers, but being able to automate our testing cuts down on our hours spent testing and helps us to do more with a smaller team.

I would rate UiPath Platform a nine out of ten.

My use cases for UiPath Platform involve starting with simple robots, as I saw in my company that I need to handle many paychecks. First, we scan the paycheck and the robot does the job in our system and sends emails of notifications that these paychecks are entered correctly in our system. From that, we started complex robots where some interact with two software systems: our system and another program that does the work orders, leading us to develop a robot that helps the technical team in our company by synchronizing the work orders.

What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past.

The downsides of UiPath Platform include that running an Orchestrator is a bit complicated. I implemented it but did not do it more because it requires money, and here, we do not have sufficient funds to buy some features. I would request a new feature that can interact with emails more easily in the future.

I have been using UiPath Platform in my career since 2020.

Regarding stability, I do not see lagging or crashing in UiPath Platform very often. I have seen this a couple of times, but it is not frequent.

In terms of scalability, I think UiPath Platform is good and performs adequately.

There is a website for UiPath Platform where I can ask questions about implementation, but I have not contacted the team directly.

Positive

The initial installation of UiPath Platform is easy. It took me about three, four, or five minutes to set it up for the first time; it is not complicated.

Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license. While I see many features in videos and want to learn, videos do not allow for practice. It gives you two months, and although I tried to get the certification and watched some videos, I could not practice because it requires payment.

UiPath Platform requires updates, especially when there are functions that do not run, so we perform updates, particularly on the very old robots.

On a scale from one to ten, with ten being the best, I would rate UiPath Platform a nine for everything.

I have worked on Adi FlexiCapture, and my reviews are good about it because the automation that I had to end up using is still running fine, the document is in proper format, and it works fine. For Microsoft, I have tried using Form Recognizer for some passport extraction, and at that point in time, the extraction was not good. 

The solution speeds up digital transformation, but the cost is on the higher side.

The biggest benefits I have seen from the UiPath Academy include getting familiarized with whatever products they have, as whenever they release a product, they also release a course in the academy along with it. This helps users get familiarized with the tool and understand the capabilities of that particular solution they are putting forward.

The features I have found most valuable in UiPath are the robots, and now they have started implementing more in the intelligent automation space. This is a good step because the document understanding when it got added with Gentry T AI is working very well. 

However, the Orchestrator setup and the licensing model are aspects I don't like, though their automation cloud is good. 

The solution enables me to implement end-to-end automation, and I always do this, as any automation should be end-to-end. 

The solution has reduced human error. The solution has freed up employee time.

An area where UiPath can be improved is the pricing. The licensing model is confusing.

I have almost seven years of experience working with UiPath now.

UiPath is not that stable. It has many issues sometimes. Sometimes selectors may not work properly, and I think UiPath should also have some models for when other applications apart from replication are supposed to automate it, as the automation trips. There should be some sort of mechanism to override that, and many efficiency issues are still there, which need to be addressed properly.

The scalability of my iPaaS is scalable enough, but the problem is that since the license cost is high and most of our solutions are deployed in Azure VMs, hosting Azure VM is also expensive. The customers are hesitant to invest in more bots or solutions.

I would rate technical support from UiPath around six or seven, as it is average. The importance of end-to-end automation is significant for me, and I always want it to be that way.

Before using UiPath, I was a Dartmouth developer, so it's more of a generic thing.

We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

My relationship with the vendor is that my current company is a UiPath partner. We are a Diamond partner. We have used the vendors' UiPath Academy courses.

I cannot definitively state if this solution has saved costs for our organization, but most of the solutions are cost-effective as we did some automations for accounting in our old organization, and now most of the accounting staff are just doing monitoring rather than doing things manually.

I am uncertain about where we deployed in the cloud. We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

Building automations using UiPath is much easier than using Power Automate or any other tools because I have most of my experience with UiPath, and they have tried to fine-tune the automation experience over time. It's much easier compared to other tools.

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. 

It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. 

The approximate number of end users in my organization of UiPath are more than twenty to thirty.

To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. 

On a scale of 1-10, I rate this solution a 6.5.

My use case for their products is the regular automation use cases, and I am trying with some Gen AI use cases.

The most valuable functions in UiPath would be that it's easily integrated with multiple applications. The cost is annual. It's not based on transactions for the products.

It has good documentation that we can follow. 

It's also easily built; you can do it with low-code/no-code, making it quite simple to build. Some coding experience is needed, however, if you are good at it, it's a good tool to use.

UiPath provides a scalable solution and well-secured. Since we are on SaaS, we have more flexibility, and because we know the products, we can evangelize about it. It's quite user-friendly, scalable, and secure, so that's good for us.

The solution helps reduce human error.

It saves employee time absolutely. When we automate manual or recurring tasks, employees have free time, so they are looking at picking up other creative tasks instead of doing redundant ones.

For UiPath maintenance, I give it ten out of ten.

We use the Academy for courses. I do use UiPath Academy courses; we study from that, however, learning doesn't stop.

The UiPath user community is fantastic. We get to learn a lot about various solutions, and gain access to a good knowledge base. There's nothing particularly special from an evangelization perspective. The MVPs do have access to product support, and from them, you can get most of the information coming out in the community. The community is quite engaging, and we do get to know each other a lot in terms of solutions.

There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team. That is where they are falling apart.

They should focus on the customer needs as their license cost is currently quite large. Compared to Microsoft, their cost is too much for automation, and their support has not been up to the mark. The customer-centric focus has reduced; they're more towards licensing and getting new sales, new business. They cannot maintain the existing products once delivered.

Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it. I haven't experienced that, so honestly, my answer is negative. The product needs a lot of enhancements, and whenever we get a chance, we share feedback with the UiPath insider program.

I have been working with UiPath for almost five, six years now.

I'd rate stability ten out of ten.

In terms of scalability, I rate it ten out of ten.

Technical support is good. They should know more about the technicalities of the product. That can be lacking. 

Positive

I don't use Automation Anywhere anymore. I moved to UiPath. I'm also familiar with Microsoft, which is cheaper.

The initial setup for UiPath was simple.

We have used a UiPath integrator.

In my opinion, if both UiPath and Automation Anywhere solutions are available for me to work with, Automation Anywhere is a history, and UiPath is a modern tool.

We do not yet use the agentic automation device? It is quite nascent. I don't know why people are falling for it. Agentic automation end-to-end still does not exist. It exists with big, big, big, big players like Salesforce. There are certain OpenAI tools which give you end-to-end big automation. What UiPath is giving as of now is agent building and now agentic, which is still in a preview mode. So it's not generally available. 

The solution reads messages in real-time and predicts what could be the type of a message; that is what Comms Mining does.

Comms Mining doesn't prioritize the messages. Its job is to identify the emails, categorize them, and label them as per the training provided by humans. It categorizes unstructured data such as emails with the right type, helping the end user or downstream automation work on it. It can work on IT tickets, emails, chats, and so on.

We don't trust the monitoring capability of Comms Mining; it's not up to the mark. I'd rate it six out of ten. So, we have built our own Power BI dashboard, looking at logs from bots as well as Comms Mining, and we're doing our own analysis and insights. However, their training GUI is quite helpful since it tells you which labels are underperforming and which labels need action if the F1 score has decreased.

The solution enables me to implement end-to-end automation under certain conditions.

If I evaluate UiPath as a total product, I would give it an eight out of ten.

My main use case for UiPath Platform is to automate SAP processes and to do Excel automations with VBA and Python.

In my day-to-day work, those automations look like many processes I do, such as generating invoices for the merchants and invoices for the logistic team.

I don't have anything else to add about my main use case or any other types of automations I've built with UiPath Platform.

The best features UiPath Platform offers include the very easy-to-use UiPath Studio because I can use blocks to make the connection from point A to point B.

The block style interface is helpful for my work because, compared to other tools I've tried, such as Power Platform, UiPath Platform is easier to use as it has many integrations, and I appreciate the UI style and the learning development courses the organization provides to users.

All features are enjoyable to me, and the main feature I use is the Excel integration, which allows me to start the software on my cell phone and run it on VBA which fixes my sheet.

UiPath Platform has positively impacted my organization because the time saved is the main characteristic for me. I take two or three hours to do an automation in VBA only, but with UiPath Platform, I can do this remotely and it's faster than manual input.

I save about two to three hours per day overall due to using UiPath Platform.

I don't find any features or aspects challenging or wish were different; the platform actually gives me all the support and I can use all features easily.

At the moment, I don't wish for anything else regarding needed improvements from UiPath Platform.

I have been using UiPath Platform for about five years.

UiPath Platform is stable for me.

UiPath Platform's scalability works well because it has been able to grow with my needs, but my use is very small at the moment.

I never needed customer support for UiPath Platform.

Positive

I don't have any previous experience using a different solution before UiPath Platform.

My main metric for return on investment using UiPath Platform is time saved; I saved about three to four hours per day with the automations.

Before choosing UiPath Platform, I didn't evaluate other options because I used just UiPath Platform since it helped me with my demand.

My advice to others looking into using UiPath Platform is to study the UiPath Platform to use it in the correct way.

I don't have a business relationship with UiPath other than being a customer; I use it for personal use, but I can also do work.

I don't have any additional thoughts about UiPath Platform before we wrap up. I find it useful.

I don't use any other tech products.

I don't think there is anything that needs to change regarding how I found this interview.

On a scale of one to ten, I rate UiPath Platform a nine.

We are using UiPath as an RPA solution, utilizing its capabilities for document extraction, intelligent OCR, and intelligent automation. Once it became available in-house along with the robot environment, we started using it.

UiPath enables us to implement end-to-end automation.

UiPath has freed up employee time because most accounting staff are now monitoring rather than performing tasks manually.

The robots are valuable, and UiPath is becoming stronger in the intelligent automation space, which is a good step forward. Also, Document Understanding integrated with Agentic AI is working well. The automation cloud is also good.

Their community is good. UiPath Academy is also good. You can get familiarized with the products. Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.

I do not like the Orchestrator setup and the licensing model. Its price is higher than others, and the licensing model is quite confusing. 

UiPath should develop models for situations when other applications disrupt automation and provide a mechanism to override that. Efficiency issues are present and should be addressed.

I have used this solution for almost seven years.

The solution is not very stable. Sometimes there are issues, for example, selectors may not work properly. 

The solution is scalable enough, but since the license cost is high and most of our solutions are deployed in Azure VMs, which is expensive, customers are hesitant to invest in more bots or solutions. If the licensing costs were to decrease, more bots could be deployed.

We have 20 to 30 people using UiPath.

Their technical support is average. Their community is good. For almost all the questions, we get answers. Initially, it was very difficult to get support, but nowadays, we do not have to go for support because most things get solved in the community itself.

Neutral

I was a .NET developer before using UiPath, so it was more of a generic transition for me. I have worked with ABBYY FlexiCapture. My experience was good because the automation has been running fine. The document is in proper format. It works fine.

For me, UiPath is much easier to use than Power Automate or any other tool because I have the most experience with UiPath. They tried to fine-tune the automation experience over time, so it is much easier compared to other tools.

The initial setup is straightforward and does not require much effort, just a bit.

We were using the on-premises version of UiPath, but we have now migrated to the cloud. The migration process itself was very easy because they have a cloud migration tool. We started using the cloud. It has more capabilities, and it is much easier for us to maintain. We do not have to update the Orchestrator after every release. So, it is good.

The deployment is done in-house.

Most RPA solutions are cost-effective. For accounting, we automated tasks in our old organization, and now, most accounting staff are monitoring rather than performing tasks manually. They are simply doing validations.

UiPath has reduced human error and saved employee time.

Its cost is a bit on the higher side. We are not very happy with their pricing. Most of the UiPath products are priced higher than competitors.

UiPath is evolving with current trends, particularly in AI, and is now focusing on Agentic AI. The future looks promising for UiPath. 

Overall, I would rate it a seven out of ten. It is a good product.

I have automated a few basic business workflows. They were simple automations.

In terms of complex workflows, generally, we have some kind of system to interact with over a browser. There are specific sites such as SAP or other HR applications that usually have browser UIs. Browser interactions are the best I have found with RPA solutions. 

We have tested the Document Understanding feature, which seems promising. Although I haven't developed a proper workflow for that use case, it looks useful. The framework seems to help set up the development process without needing extensive programming knowledge. 

We also use UiPath in our Microsoft environment, particularly for core applications such as Excel, Word, and Outlook. Excel activities are very useful, so it has become a core element of our workflows. As a developer, I enjoy using Visual Studio to create custom activities based on specific business workflow requirements.

There are also a few use cases for agentic automation. A core element is processing the source document, whether it's Microsoft Word, PDF, JSON, or XML. It parses the documents, retrieves required data, and pushes the data into a target system, such as a database or Excel table. The automation acts as an automated interface, moving data from a source system to a target system.

UiPath helps speed up digital transformation and ideally reduces associated costs. Though there are instances where the frequency of automation has decreased, impacting overall effectiveness, generally, our automations operate ten to hundreds of times faster than manual processing.

There's a notable reduction in human error. Partners are often surprised that the automated process doesn't make mistakes. While we can't predict all unexpected issues, business-related errors are virtually non-existent once a process is automated.

When considering specific features of UiPath that streamline operations, the management part of UiPath Orchestrator for unattended automation is helpful. The scheduling is very nice, easy, and simple to manage, allowing me to oversee workflows and their schedules effortlessly.

It saves time for the development team. The agentic automation from UiPath is user-friendly. It's definitely one of the stronger points. It's really easy to handle, even for someone who has never heard about RPA. It's generally simple. Once I install the system, I show them how to start and stop the processes, and that's basically all there is to it.

What I appreciate about UiPath is that, compared to the competitors, it has pretty much everything. There are so many out-of-the-box solutions that it's difficult to find a match. I have tried to compare it to free alternatives, and the difference is night and day.

It's simple to develop and use for developers and end-users as well, so I would say that's probably the most important aspect for us. The development time is very fast once a UiPath developer learns the basics of development. It usually takes a few days to automate a business process, which is mind-blowing compared to other options.

There is one major feature I feel is missing from UiPath. When someone starts an automation, there should be some notification window on the screen to provide information about the flow's status and progress. Currently, users can see if the flow is running and some basic information, but there's no core notification window that fully informs users. Incorporating such a feature would greatly enhance user experience.

I faced one issue with UiPath Studio where when automating a workflow takes several hours and the application remains open, it can consume an immense amount of memory, sometimes up to six gigabytes of RAM. Restarting UiPath Studio usually resolves this. I'm uncertain if this is a common issue or specific to my environment.

I usually use the UiPath Community, which is pretty much my primary resource. I occasionally explore the marketplace for specific activities that may already exist. However, I primarily rely on forums. Most of the time when I have a specific question, I find the proper answer there. About 90% of the time, I find relevant forum threads where someone has encountered the same issue or question.

I utilized the UiPath Academy heavily in the first two years, completing most developer-related lessons. It's challenging to keep track of all the lessons nowadays, so in recent times, my learning has shifted more towards forums and YouTube videos rather than strictly relying on the academy.

Neutral

I haven't worked with any RPA product before UiPath. We did explore other options back in 2019 and compared various competitors when we had a project in 2023. However, my development experience has solely been with UiPath.

If our partner requires an on-prem RPA solution, we create a compact UiPath architecture. We have several partners with on-prem orchestrators and associated servers. It's really simple to assemble. I know because it took just a weekend to set up all the servers. If someone prefers cloud solutions, it's even easier since much of the configuration is pre-set. Overall, I would say that it's not difficult to develop an on-prem architecture.

On paper, I believe there are cost savings thanks to UiPath. However, I don't have access to exact conversion numbers. I can see saved time and reduced FTEs, but I can't specify how that translates into actual money. Some workflows don't pay off the license due to infrequency, but overall, I believe it does contribute positively.

I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution. 

The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.

When we were trying to implement UiPath in our environment about four or five years ago, things were totally different than they are today. Many automation solutions didn't exist back then, making it challenging to get familiar with the product and its capabilities initially. Since then, the RPA ecosystem has expanded significantly. Document Understanding wasn't a feature in 2019 or 2020, but now, it is much improved.

We haven't really used the communication mining feature. I've checked it a few times, but we usually handle manual interviews with key users. As for task mining, I used it for documentation purposes when creating workflow documentation. It supports generating document templates, which is very useful for us, but we haven't used it for deeper automated workflow steps.

I would rate UiPath an eight out of ten.

I am in consulting, and I implement UiPath for my clients across various use cases.

Immediate benefits include faster operation and the ability to run overnight, which clients value since the work is already completed when they start their day.

From my point of view, it is visual, making it easy to learn. It is super easy for me to learn and handle the automation, then replicate it, rather than using traditional code.

Everything is embedded. It is not only automation. It also includes document understanding and communications mining, with all add-ons in the same organization. 

We use Agentic automation. It's very good at automating processes. We're still at an early stage. We have access to the alpha version. I like what it is doing, however, it is not production-ready yet. I see its potential. Initially, I started playing with it via demos only. I've built a few things I have shown to clients, although I have yet to use it. 

We had a few use cases for Agentic. One use case was as an HR assistant, including providing invitations to candidates to say they are a fit for "x" roles and to set up interview times. Another use case was as a document extractor. I created an agent that could extract information from documents and provide a stable output and learn for itself. The third use case was for account payables, which is the one I've been demoing. I've created an agent that can read an invoice and provide recommendations, such as approving payments.

I have experience with UiPath's communication mining features. It can be used in real-time if you link it to a mailbox, for example. I don't see the power of linking to a mailbox. However, I see the power of using them to send an email and then get in return what the tool understands. I'm able to automate actions and responses. I have a demo on that. For example, I have an automation that scans the email, and it can tell what documentation the email is about. I can understand, for example, if the email or document is about a policy claim and then ask further questions or make further recommendations based on that.

It's fairly easy to build automation. I'd rate it overall a seven out of ten. It can get super-complex, however, it's fairly easy.

We can handle end-to-end automation for the most part. Now, with Agentic, it's easier, since you can connect automation. You just need to keep in mind there's a different approach.

I do use the UiPath forum. If I don't know something or if I'm facing an issue. Maybe someone has already faced it. 90% of the time, someone already has. I can ask questions and try to solve problems.

UiPath helps the team have less work. People, initially, when they use automation, fear they will lose their jobs. However, that's not the case. Now, people see that they can properly focus on other stuff. Their job isn't taken. They can focus elsewhere. Depending on the use case, UiPath has freed up 50% to 90% of a person's time.

The Academy is free, and there is a lot of content. For new joiners, they have to be certified, so for the first two to three weeks, we put them in full training mode. 

Licensing needs improvement. Licensing in UiPath is a bit confusing. They are already working on that, however, from my perspective, it is what I feel least safe discussing because the product changes two or three times a year. 

Additionally, it is confusing to understand the packages available, the number of packages, and updates with new versions. Therefore, from my perspective, licensing is an area for improvement.

The Agentic tool has a lot of noise. However, we have to get hands on to understand what the tool is capable of and what the tool is not capable of. That's one of the things that I am spending time with.

I have used all the platforms for five and a half years overall.

I have personally never experienced downtime. I'd rate stability nine out of ten.

Sclability is quite good, perhaps an eight out of ten. It depends on how the development is executed. If done properly, scaling is straightforward; otherwise, it can be challenging. However, the issue lies with the implementation, not the platform.

Every time I work with the official UiPath support, they are slow and might not have read my request thoroughly before responding, leading to incorrect answers.

If you know the right person, partner support can be good. I tend to not ask anything when I am trouble. The support in Australia is better for partners. 

Neutral

I have used Blue Prism at a beginner level and Automation Anywhere at a beginner level. As of now, I would not consider them competition. Blue Prism, for example, has not kept up with changes, and Automation Anywhere is making efforts, however, I am biased and would naturally choose UiPath. The main competitor would be Microsoft Power Automate.

Cloud deployment took me 15 minutes. A few years ago, most deployments were on-prem. Overall, the safe answer to fully deploy would be weeks, however, depending on the use case, it could be longer. The largest deployments I have done took four months due to complex automation. Typically, it takes three to four weeks, maximum.

We have around 500 UiPath specialists. Our clients are medium to enterprise.

The solution absolutely needs maintenance. If the applications change of something becomes unstable, you need to have maintenance to make changes. The same is true if a website updates, for example. It can affect an automation. 

We are already undertaking this at the regional level, so if UiPath has any activity in Australia, they will reach out to me.

I do not have the numbers at hand, however, there is clearly a return on investment when the automations are done properly, which is hopefully every time we develop anything for production.

From my discussions with clients, they normally find it expensive. This expense is generally not in terms of the bot or developer license. It's rather when it comes to AI units. Enabling document understanding, communications mining, or agents is considered expensive.

I'd rate pricing seven out of ten, with ten being the most expensive. 

We are UiPath partners.

The tool is already proven, so starting a proof of concept is a good idea. Users should create a POC that can scale. Automate steps one and two, for instance, so that you trust the tool and see what it can do. Then, quickly transition to phase one if phase zero was the initial step to see its scalability and impact on previously good information. 

I'd provide an overall product rating of seven out of ten.

From time to time, I have been using UiPath Platform only for merging, filtering, and getting what I want from data tables, basically every now and then, only when I need to do small tasks, such as filter tables or do a quick win.

I used to be basically an integrator where I worked for a consultancy company where some other company would hire us to develop UiPath Platform products into their environments. When I'm using UiPath Platform, it's for my personal use, just to save me some time doing what I told you about tables and just easing my job.

From UiPath Platform, the positive side is it was easy to integrate. Now, they have been changing lots of things that I don't really prefer, and basically, it was easy. The Orchestrator and having the logs whenever an automation is running allows you to see the logs right away, even though it can be on debug or even in production.

The Orchestrator is one of the main things that UiPath Platform has. A disadvantage against Power Automate is that with Power Automate, you have the cloud flows that you can trigger based on a cloud flow connected to whatever you want, which is pretty nice. You can also run most of your automations depending on if you are using UI or not; if you are not, you can do everything cloud-based instead of actually needing a machine to do that, whereas with UiPath Platform, you always needed a machine before.

The installation procedure for UiPath Platform was straightforward.

I think they are turning too much into a business standpoint with UiPath Platform, meaning that the new stuff that they have been developing and operating has the most focus on business, so business can actually develop it within UiPath Platform, which they kind of never will. They have been disregarding the developer side of things by not keeping it simple and easy to use. I think they have been developing too much into the idea that anyone can build in UiPath Platform, but it's making things harder for people who actually understand UiPath Platform and how it should run. It's not about being too simplistic; it's about making things that for us don't make sense. Some changes even in the Excel activities have been making things harder and pointless in some regard.

I think UiPath Platform should focus more on developers and not on business because, in reality, business will never be doing automations. If they do, they will always need a developer to fix it because they messed up somewhere, and for the price, it went up too high.

I did use UiPath Platform. I haven't been using it lately. The last time I used UiPath Platform was a few months ago, but it's only to do small tasks, and I don't even use it in production that much because it's too expensive right now.

If I count every day use of UiPath Platform, I worked for two and a half years using it every day.

I have only used UiPath Platform. Automation Anywhere, I never used it, but I wanted to compare between automation tools. I have been mostly using Power Automate.

The installation procedure for UiPath Platform was straightforward.

Regarding ROI with UiPath Platform, it depends on how companies are actually using the automation and what use cases they have. But for it to be right now viable in terms of cost and everything, they must be using UiPath Platform almost all the time; otherwise, it won't be that good because it's too expensive. The good part is that you reduce human error, you don't give access to passwords, and you keep them safe in that regard, but then, I don't have a definitive answer because I haven't been touching UiPath Platform for too long and not dealing with customers with UiPath Platform for a long time.

Nowadays regarding UiPath Platform, there are both advantages and disadvantages because nowadays you can just go into an AI tool such as GPT, Claude, or whatever and ask it to do whatever you need, and it will be faster. UiPath Platform has the upside of the automation if you actually develop that into a customer, which will be time-saving for them. I used to have runtime for UiPath Platform.

My main use cases for UiPath Platform include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform that I appreciate the most is the orchestration. 

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten. 

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Positive

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why. 

I rate UiPath Platform ten out of ten.