UiPath Platform Reviews

Our use case involves using the UiPath Platform to automate processes for customers, as I work with different customers. We use it to automate repetitive tasks, such as daily business team tasks that typically take one to two hours.

We have not utilized the AI integration features yet but plan to implement them with the latest version next year. 

We use both attended and unattended automation options in the UiPath Platform. These options have helped in meeting our diverse business needs because before, the business was using manual processes to do tasks, and with attended and unattended automation, they save significant time. We primarily use unattended automation, with customers using it 90% of the time.

The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer.

The analytics in the UiPath Platform help in making decisions, as I am an architect who builds the platform for customers and helps the business team choose which processes will be automated. 

They have free training and it is very easy to use. They provide training through their platform or through partner-led training sessions. Training with a partner in the UiPath Platform takes three days to introduce the platform, while self-paced training takes approximately one to one and a half months. 

In the UiPath Platform, reporting is an area that has room for improvement. I would like to improve reporting by having more detailed information, including logs and robot logs.

I have been using the UiPath Platform for nine years.

The stability of the UiPath Platform is excellent, rating a ten out of ten.

The scalability of the UiPath Platform rates a ten out of ten.

The number of users varies by customer, with one customer having 100 users and another having 200 users. In my organization, I work alone with the UiPath Platform as the architect and process builder, though we have a developer.

The technical support of the UiPath Platform is very active and excellent, deserving a rating of ten out of ten.

Positive

The deployment can be either on-premise or cloud-based, depending on customer preferences. I have deployed it on-premises for nine years. For me, it's easy, but it takes time to deploy it.

A complex architecture can take two to three weeks. A simple architecture can take a few days.

The solution requires minimal maintenance, with major updates annually and minor updates every two months.

The UiPath Platform has saved approximately 50%, though this depends on the customers, with an average 50% return on investment.

It's expensive.

Comparing the UiPath Platform with other automation tools such as Blue Prism, UiPath is significantly better. Power Automate works only with Windows Microsoft products, which is limiting, but the UiPath Platform is the best for automation. Though it is expensive, it remains the superior choice.

I would recommend the UiPath Platform to other users because it is very robust, easy to use, and offers abundant information on the internet along with free training. 

I would rate the UiPath Platform a ten out of ten.

Currently, our automation work with UiPath primarily revolves around financial processes, such as accounts receivable work and tax deduction management. We are exploring generative AI, but have not developed any AI use cases for UiPath yet. We prioritize our automation use cases based on RoI and process complexity.

With UiPath, we have saved time and cut costs. For example, one process previously took several people six or seven hours, but we've reduced it to a four-minute process. This allows us to shift our teams to more analytical, value-added work instead of repetitive transactional tasks. 

UiPath's learning modules have been a massive help in training our employees. The Orchestrator also helps us schedule, deploy, and monitor jobs.

We've engaged employees through meetings at the enterprise and department levels. Our manager has quarterly meetings with employees in different areas of the business to get them up to speed on what's happening in automation.

UiPath could have more robust, built-in auditing and logging. Currently, you need to build log messages into your automation to capture what's happening. 

I have been using UiPath for three years.

We haven't really had any trouble with stability. It has been very well.

I was able to scale up very easily, as we recently stood up eight more robots. Setting everything up and gaining access took about five days, and we received a lot of support from UiPath for licensing and key management.

I rate UiPath support eight out of 10. We have had a good experience. Our technical account manager is very responsive, and the ticketing system that UiPath uses is quite successful. We received answers to our questions promptly, and overall, it has been a positive experience.

Positive

We previously used a competitor, Automation Anywhere.

We weren't heavily involved with deploying UiPath, but it seemed straightforward.

UiPath professional services managed the deployment and helped us convert about 40 automations. 

We've saved thousands of hours using UiPath and freed employees to focus on more value-added work.

I rate UiPath eight out of 10. 

We are using UiPath Platform to automate end-user testing for the QA team. We're not fully up and running yet, but we've been working on an end-to-end testing method with UiPath Platform that will take new hires, people that come in, we enter them in SAP, and then we can kick off testing for all the downstream applications to make sure that user makes it there and has all the proper information. It's nice to be able to have all of that in one place and have it automated to where we can just run one process and have it kick off all those different jobs to check the different applications.

The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on. It makes it really easy to have processes running. The biggest benefit is having one place where the different developers and users can go to look for how to do a specific thing or how something should be, the best use case for an activity or a type of process. It is helpful to have all that in one place.

The UiPath user community is helpful; there have been a few times where I've needed an answer for something and I found it on the forum or in the community section. Having other people working on similar things and sharing tips and techniques is always useful.

I'm not sure how UiPath Platform can be improved, as I don't have specific features that should be included in the next release.

I have been using UiPath Platform since October.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, so I assess its stability and reliability positively.

For what we're doing with UiPath Platform, I think it scales fine; I'm not sure about the other team that's using it, as I think they're more end-user focused and we're testing, so I believe it scales well. I haven't heard any complaints from them. It's been fairly smooth for us to expand usage of UiPath Platform; we've added a couple of people to our team, and as for the finances team, I don't think they've had any issues with adding automation users.

The few times that we've had to reach out for customer service and technical support, we got a response within a few hours, so I think for a third-party vendor, it seemed in line with all of our others, which is good. I would rate our customer service and technical support an eight or nine on a scale from one to ten.

Positive

UiPath Platform had already been selected when I joined the QA team, so I don't know what other solutions were considered.

I think my experience with deploying UiPath Platform has gone well; there are aspects that are complicated to set up, such as getting the robots configured. Although that's more our environment, getting permissions and users set up and SQL coordinated, it's not really the platform itself, but it's been fairly easy to implement and it's not been onerous.

We have used UiPath Academy courses and we also had a web or a Zoom-based training program. I don't recall if that was with UiPath itself or a third-party vendor, but the learning courses are helpful.

I believe we have seen a return on investment with UiPath Platform; I can't really speak to hard numbers, but being able to automate our testing cuts down on our hours spent testing and helps us to do more with a smaller team.

I would rate UiPath Platform a nine out of ten.

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

Positive

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.

My use cases for UiPath Platform involve starting with simple robots, as I saw in my company that I need to handle many paychecks. First, we scan the paycheck and the robot does the job in our system and sends emails of notifications that these paychecks are entered correctly in our system. From that, we started complex robots where some interact with two software systems: our system and another program that does the work orders, leading us to develop a robot that helps the technical team in our company by synchronizing the work orders.

What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past.

The downsides of UiPath Platform include that running an Orchestrator is a bit complicated. I implemented it but did not do it more because it requires money, and here, we do not have sufficient funds to buy some features. I would request a new feature that can interact with emails more easily in the future.

I have been using UiPath Platform in my career since 2020.

Regarding stability, I do not see lagging or crashing in UiPath Platform very often. I have seen this a couple of times, but it is not frequent.

In terms of scalability, I think UiPath Platform is good and performs adequately.

There is a website for UiPath Platform where I can ask questions about implementation, but I have not contacted the team directly.

Positive

The initial installation of UiPath Platform is easy. It took me about three, four, or five minutes to set it up for the first time; it is not complicated.

Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license. While I see many features in videos and want to learn, videos do not allow for practice. It gives you two months, and although I tried to get the certification and watched some videos, I could not practice because it requires payment.

UiPath Platform requires updates, especially when there are functions that do not run, so we perform updates, particularly on the very old robots.

On a scale from one to ten, with ten being the best, I would rate UiPath Platform a nine for everything.

We're a bank, so we primarily use UiPath to automate tasks such as filling out Excel sheets, organizing PDF files into folders, and reconciling rejected checks and chargebacks.

We prioritize use cases by meeting with each business unit to operational challenges that they would like to solve through automation. They walk us through the process they want to be automated, and we prioritize the requests based on potential hours saved and the automation difficulty.

The business units don't interact with the bots much. We get requests via email, and our Center of Excellence develops and maintains all the bots.  

UiPath helps us improve operational efficiency. We want to grow our bank by increasing the number of accounts without adding more employees. Our headcount hasn't increased in the last four years while our assets have grown tremendously. By automating data entry and other monotonous tasks, UiPath has improved employees' sense of job fulfillment. It frees them up to work on more challenging tasks and work on new skills.

We like UiPath's integration with the ARIA framework and Orchestrator we use to manage our automations. The Copilot also helps us streamline the development process.

There could be better documentation for Copilot, and UiPath could provide solution design documents as part of the training.

We have used UiPath since 2021.

We haven't had any issues.

UiPath scales well with our environment. 

I rate UiPath customer service eight out of 10. I had one issue where they pointed me in the right direction but didn't fully resolve it.

Positive

We've done some simple tasks with homegrown automation that UiPath could handle, but we opted to build the processes with tools we already had.

The initial setup involved using a UiPath partner, which significantly facilitated our production and deployment environments.

We've saved about 2,500 hours annually with UiPath.

I'm not responsible for the budget, but I know that UiPath is more expensive than its competitors. 

I rate UiPath eight out of 10. 

My main use case for UiPath Platform is to automate SAP processes and to do Excel automations with VBA and Python.

In my day-to-day work, those automations look like many processes I do, such as generating invoices for the merchants and invoices for the logistic team.

I don't have anything else to add about my main use case or any other types of automations I've built with UiPath Platform.

The best features UiPath Platform offers include the very easy-to-use UiPath Studio because I can use blocks to make the connection from point A to point B.

The block style interface is helpful for my work because, compared to other tools I've tried, such as Power Platform, UiPath Platform is easier to use as it has many integrations, and I appreciate the UI style and the learning development courses the organization provides to users.

All features are enjoyable to me, and the main feature I use is the Excel integration, which allows me to start the software on my cell phone and run it on VBA which fixes my sheet.

UiPath Platform has positively impacted my organization because the time saved is the main characteristic for me. I take two or three hours to do an automation in VBA only, but with UiPath Platform, I can do this remotely and it's faster than manual input.

I save about two to three hours per day overall due to using UiPath Platform.

I don't find any features or aspects challenging or wish were different; the platform actually gives me all the support and I can use all features easily.

At the moment, I don't wish for anything else regarding needed improvements from UiPath Platform.

I have been using UiPath Platform for about five years.

UiPath Platform is stable for me.

UiPath Platform's scalability works well because it has been able to grow with my needs, but my use is very small at the moment.

I never needed customer support for UiPath Platform.

Positive

I don't have any previous experience using a different solution before UiPath Platform.

My main metric for return on investment using UiPath Platform is time saved; I saved about three to four hours per day with the automations.

Before choosing UiPath Platform, I didn't evaluate other options because I used just UiPath Platform since it helped me with my demand.

My advice to others looking into using UiPath Platform is to study the UiPath Platform to use it in the correct way.

I don't have a business relationship with UiPath other than being a customer; I use it for personal use, but I can also do work.

I don't have any additional thoughts about UiPath Platform before we wrap up. I find it useful.

I don't use any other tech products.

I don't think there is anything that needs to change regarding how I found this interview.

On a scale of one to ten, I rate UiPath Platform a nine.

My use case with UiPath Platform depends on the customer, as I am an expert architect. I build applications, build projects, help customers provide business solutions, ask questions, answer questions, and resolve issues.

The best features in UiPath Platform are the Agentic Robots, which provide a kind of intelligence. 

UiPath Platform offers excellent support and training. They provide free training, unlike Blue Prism. I worked with Blue Prism for three years, and you have to pay for training and certificates there. 

The support is good, and the price is the same as Blue Prism. For me, it is the best number one in the world for bots.

Agentic Automation is a new technology that they built this year. Previously, with the UiPath Platform, we had a robot that we asked to do business actions, but with Agentic, the robot can think. The robot performs actions, and Agentic can make decisions if we program it to make decisions. The customer doesn't do anything. It's a revolution in AI.

My clients have replaced personnel and saved a significant amount of money. For example, I have customers who had 11 people to work, and after one year of using the UiPath Platform, they saved ten people.

We use Communication Mining features in real time for small businesses and critical businesses. We use robots to do actions in real time with supervision through Elasticsearch and Kibana to show what happened in real time. With UiPath Platform Communication Mining, we can automate actions or responses according to the type of content in the message. We can connect to an Outlook and Gmail address.

With Agentic, it can think and provide personalized answers. It's very easy to build automations with UiPath Platform for someone who doesn't have technical skills because they have UiPath for developers and UiPath for business. For teams that don't have enough knowledge in IT, building simple processes is possible. For complex processes, more IT knowledge is needed.

The UiPath user community is extensive and informative. The majority of my clients are big companies. Most businesses share architecture and need strong architecture because the cost isn't high if you choose a strong architecture. They use UiPath Academy to learn and get certificates because there are many products and options in the application.

There has been a 90% reduction in human error. For UiPath Platform, you have three components: UiPath Studio, the robot, and the orchestrator. For annual updates, the orchestrator takes one day, while the robot and Studio each take one hour.

The area that has room for improvement in UiPath Platform is the price. 

I have been using UiPath Platform for around ten years.

For stability, the orchestrator rates at ten out of ten. It is very stable. Studio rates at a nine out fo ten, and robots rate at eight out fo ten since they work only with Microsoft.

The solution is scalable. If you want to add machines, it's very easy. However, you have to do the architecture with a professional, not just with a developer.

The vendor support is very good, and with all my customers, we have premium support. It rates a ten out of ten.

Positive

UiPath Platform is better than Blue Prism. Blue Prism's training isn't free. You have to pay to get information, and they don't have cloud. They built their cloud two or three years before, so they are behind.

The ease of the deployment depends on whether you want to know about developers or architecture. For architecture, I am alone for all customers. I administer the platform, install the production, and perform all tasks related to production. For developers, it depends on the customer. I have customers who have ten, 20, or even 50 developers.

The solution requires maintenance. You need the big update in a year, and depending on the customer, two or three updates in a year, with one update every three months, but you have to update once a year.

I can estimate that all my customers see about a 40% return on investment. This saves about 40% of time. It depends on the process; some processes save all the time, while others save significant time.

In the beginning, when I built the application, we didn't talk about licenses. We buy licenses, but after one year, we try to mutualize and share licenses with different customers to minimize the number of licenses and to minimize the cost of the application.

I rate UiPath Platform ten out of ten.