UiPath Platform Reviews

My main use case for UiPath Platform is orchestrating workflows and processes. In finance and accounting, we have tasks that we do automatically. One of those tasks involves reading invoices, using Document Understanding, reconciliation, and purchase orders.

Using UiPath Platform for invoice reading has changed my workflow. Based on UiPath Platform features, it is quite simple and we integrated successfully. The specific feature in UiPath Platform that stands out to me as most helpful for my work with invoices is the automation builder. What I appreciate most about it is that it is easy to use, understandable, flexible, and developers can also use it.

UiPath Platform has positively impacted my organization. We used UiPath Platform bots proactively to check the servers, and if a service is down, we execute and reach transcripts before a human gets a notification. The best features UiPath Platform offers for server monitoring and automation include integrations of services, such as business and orchestration dashboards. That has worked well for us. We used it with other systems such as SAP and Oracle. We have not faced many challenges. It is simple and straightforward.

Regarding improvements, recently launched features continue to improve. Unique and ready-made license costs should be addressed. UiPath Platform should work on the licensing information. On the product side, I feel there is no need to improve since there are too many features.

Even with AI, the accuracy is not one hundred percent accurate. We can estimate around eighty to eighty-five percent accuracy. Regarding UiPath Platform's AI capabilities, governance can be set, and coming to the security standpoint, it is quite lagging, but UiPath Platform is providing improvements.

I believe they should work on licensing because most customers will be concerned about the licensing.

I have been using UiPath Platform for seven years.

UiPath Platform is stable.

Scalability-wise, we can increase the bots based on our job needs for specific jobs.

UiPath Platform's customer support is quite good.

Before choosing UiPath Platform, we evaluated other options and went with Automation Anywhere and Blue Prism.

We are not using the coding agents.

For relevant metrics, UiPath Platform will definitely provide return on investment. It is around forty to fifty percent return, extra return. If we invest one hundred rupees, the return follows accordingly.

Regarding my experience with pricing, setup cost, and licensing, this is the main area UiPath Platform should work on. UiPath Platform should focus on licensing. We are partners with UiPath Platform.

My advice to others looking into using UiPath Platform is that if your use case requires AI agents and RPA bots, then UiPath Platform is the best option to use. However, the licensing will be somewhat costly, though UiPath Platform will negotiate the pricing. I would rate UiPath Platform a seven on a scale of one to ten. I rate it a seven because whatever UiPath Platform is launching, the AI features and the efficiency are better.

The primary use case for UiPath Platform is to automate different processes, such as manual processes or time-consuming processes that we have. We try to automate them utilizing UiPath Platform and try to reduce the human dependency in the organization, or at least in business processes.

The primary benefit of UiPath Platform is absolutely clear. If you remove people from mundane work, manipulating Excel, getting data from SAP, and so on and so forth, it definitely helps them to elevate themselves and upgrade themselves in order to work on something better.

Studio and its capabilities are still at the top for me because if there is any process that I need to automate or I need to look into, that works really great. Apart from that, the integration service is a really cool thing. We utilize it a lot, and we also utilize the agentic capabilities, although it is kind of limited as of now, unlike if we utilize the cloud's agentic platform or something else that is pretty broad, and you can even integrate it with LangChain. That part is very limited in UiPath Platform as of now. It does give you a little bit of functionality, but not a lot. Apart from that, I really appreciate their Action Center. Orchestrator is another product which helps us act as a command center and helps us to control everything. That also works very well for us. Automation Hub works in order to maintain all of the automation ideas.

Agentic Automation has definitely helped us with a couple of complex scenarios that were not very straightforward to handle just with the help of UiPath Platform, specifically when we have to take some decisions when we are seeing a specific use case in front of us. Those kinds of scenarios we have also automated with the help of UiPath Platform.

One thing that UiPath Platform can definitely improve is they are currently making a ton of changes in their core products, such as Orchestrator and specifically in Studio. These changes are good to a point. Something which is working really well should not basically have a ton of changes in terms of changing the entire UI and changing the options. When the developer performs an upgrade, it is hectic. I now have to go through this entire new thing. I have to learn all of it. Things are still the same, but everything is moved. The way that we identify elements and the way that we deal with the identification of selectors and everything also keeps on changing with every upgrade. That is kind of a negative for me because I know how to handle a couple of things when it comes to Studio and those are working very well for me. When it comes to business users, it is even less for them. They do not know much, and when they learn and the UI changes, they are discouraged. They think they have to learn something new. UiPath Platform should focus on improving their product, but making too many changes too quickly in UI, even from one version to another, I think that is not a very good idea. However, it is not a very difficult thing to learn. After maybe a couple of days or maybe after a week, you get used to it. We do notice slowness as well. That is one of the things.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it.

I am currently still working with UiPath Platform.

I give the stability of UiPath Platform an eight.

It requires too many resources, frankly, with scalability. I would rate it a seven. Because if I have to spin up a new machine, I have to get an additional license and everything. It is a headache. The licenses are too expensive for UiPath Platform. I give it a seven just because of that.

I would rate UiPath Platform technical support a nine, for sure. They are great.

The initial setup process for UiPath Platform is quite simple. The machines having everything is quite simple. Having that said, a couple of times, the debugging of an issue is not quite straightforward, but the initial setup is quite straightforward in my opinion. You should know what you are doing. You should be aware of the basic things before you dive into anything.

We have both models. We are resellers as well, and we also allow clients to purchase their licenses and then onboard on their self-hosted Orchestrator. However, if it is an Orchestrator that we are managing, most of the time we are the reseller.

I give the pricing for UiPath Platform a four, not even five. I do not think the pricing model of UiPath Platform is good. Moreover, every year they change their licensing model, which directly impacts their pricing, and people are confused as well. That is one thing.

I will compare UiPath Platform to products from other vendors such as Power Automate. In one line, UiPath Platform is only lacking in the license cost. Its license is too expensive for anyone to justify automating a small process, and that is where Power Automate has an edge. Apart from that, UiPath Platform provides a mature tool with better functionality and better options in order to automate, and I will say that overall experience with UiPath Platform is much better when you compare it with Power Automate. Having that said, just because of that license cost, UiPath Platform is kind of losing now. I am seeing a lot of vendors, even our clients are requesting to move away from UiPath Platform and try to utilize Power Automate or maybe any kind of agentic solution. That is where we are also trying to explore BotCity and a couple of other things which will not cost as much as UiPath Platform. Maybe in some scenarios, the cost is one-eighth of the actual license of UiPath Platform per year.

We do have some level of success with agentic automation. I will say that ninety percent of it is POC. I am aware of one project in our company which is actually running in production which is utilizing the agentic capabilities of UiPath Platform. With all of that said, I will say that the product that UiPath Platform is offering, personally, I think there is still a ton of work that needs to be done. For example, when we were utilizing their new document understanding offering as well, there were a lot of things which frankly were quite frustrating when it comes to deployment. We had to work with their team to make changes on the fly so that at least we can deploy our solution via the beta libraries that they were providing us over the call. That level of support is great, but it would have been much better if this was not required. We had to essentially delay the deployments and do a ton of things in order to essentially get things sorted out from UiPath Platform's side.

It is useful to monitor the tone or sentiment in messages for our operations. Every company has their own way of analyzing such data. Our company also has a lot of such data available. We do such analysis on this basis. Earlier it was simple reviews, but now we are doing that analysis on even complex data. One example, as I said earlier, is contracts that we are dealing with a lot. It is certainly useful, but it is still a developing technology in our opinion. It is getting matured. We are early adopters for sure. We would like it to improve further.

We did automate actions using UiPath Platform Communication Mining, but frankly, we have not explored it much because it has a very specific use case and we do not want our critical data to go inside their model, be analyzed, and do a lot of things. Most of the clients just back off because of that.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it. I would rate this review as an eight overall.

We primarily use UiPath Platform to replicate business processes in the order management space, the service assurance space, the supply chain and warehouse spaces, as well as the business intelligence space.

Primarily, we utilize the simple UI automation with all of our tools. In our business, there are tons of different platforms and it's not always easy to get the right access to integrate them natively through code. We use UiPath Platform to overcome some of the environmental challenges that we see in the business. Across our automation suite in UiPath Platform, we're saving a little over ten million dollars a year.

We haven't started using some of the newer, better features in UiPath Platform. A lot of the features I'd want to be able to use, they've already rolled out. We just haven't taken advantage of them yet. The only reason that it wouldn't be a ten out of ten right now is that they don't always identify my needs before I identify them to get their help.

I have been in my current role for seven years. I've been using UiPath for four years. 

It has been very stable and reliable, working great for us. We have a couple of redundancy measures set up, but I haven't had to implement them in the four years that I've been running the platform. I basically just have disaster recovery for redundancy.

It scales really well. We have quite a few automations and the team is constantly working to enhance and improve them.

UiPath Platform support has been great. 

We have a technical account manager that we work really closely with. He's helped us to upgrade our Orchestrator and upgrade the platform that we're using. He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.

Positive

We have looked into using Power Automate and Blue Prism in the past, and didn't find enough value in their products versus what we get from UiPath Platform for the price that we pay to really incentivize us to move off the platform we're currently on.

I didn't actually set up UiPath Platform originally. I was not involved in the initial deployment. When my team took it over, we had to redeploy it.

We inherited the UiPath team, and recently we renegotiated our contract to have an enterprise license, and the pricing is great now.

The pricing has been fine.

My advice to others would be to understand the environment you're looking to deploy it in and ensure you don't over-engineer it. 

On a scale of one to ten, I would rate UiPath Platform as a nine. While there is always room for improvement, based on the industry leaders I've seen, they're not missing anything that anyone else is doing any better.

My main use case for UiPath Platform is that we use it for a lot of revenue cycle operations, automating different tedious revenue cycle tasks, besides automation.

The features that I appreciate the most on UiPath Platform are the Orchestrator and the ability to kick it off without having to manually do it. One big benefit of these features on UiPath Platform is that I didn't have to have someone manually kick it off; that's one big benefit that saves time and effort, allowing me to run it 24/7.

It also does a great job providing tracking and history, and we can leave breadcrumbs with it to see where things left off and stopped.

My teams have used the vendor's UiPath Academy course. The biggest benefits I have seen from using the Academy when we first started three years ago with UiPath Platform are that those courses helped a lot with just getting used to it, especially since we had to put our skills in our laps, never having done it before. The Academy was straightforward and helped us get started.

Improving the forms on UiPath Platform so you can easily assess answers could be a big benefit. The different dashboards are not very convenient or handy; you have to do a lot of manipulation with them, and I'd rather have ease of use and them be more user-friendly.

It would also be nice to have better insights into the processes, such as whether they are running smoothly and what the outcome is, because we have to leave a lot of breadcrumbs when we build something and would rather not have to do all that.

I have been using UiPath Platform for three years.

I have not experienced any downtime, crashes, or performance issues with the stability and reliability of UiPath Platform.

UiPath Platform scales with our growing needs; we have definitely expanded on it utilizing a lot of the current licensing model we had, so we didn't have to buy many new licenses. However, when license time came around or when AI units came around, we did see significant costs and lower ROI.

I would evaluate customer service and technical support for UiPath Platform as very good.

Positive

Prior to adopting UiPath Platform, I did consider using a different solution to address my similar needs, as I think the right tool is for the right job.

My experience with deploying UiPath Platform was really simple, and I appreciated how UiPath actually has people who would help you with it as well.

I have seen a return on investment with UiPath Platform; my first year doing it, we saved about 12 FTEs of hours.

My experience with the pricing, setup costs, and licensing for UiPath Platform is that I think it's very expensive; when comparing it to Power Automate or another company, Power Automate is obviously cheaper. All the other companies are kind of in line with the pricing, but I just think it's a real high cost that seems to keep going up, which reduces my return on investment.

Before selecting UiPath Platform, we compared all the major players and looked at the Gartner scale of who was on top. We did some peer references from people I knew in the industry and the gradual typical approach you would go to. We also got to see a demo of it, and compared to other demos, UiPath definitely looked more user-friendly; that's what stood out the most since the cost was pretty much the same as others.

The advice I would give to another organization considering UiPath Platform is to strongly consider your team and what kind of needs your team has; because with different solutions, there are different levels of computer science background you need, and whether you want low-code or no-code versus having someone who has business acumen with a bit of development skills, or just a high development department—so consider your staff. 

I would rate my overall usage of UiPath Platform as definitely an eight out of ten.

My main use case for UiPath Platform is that it's primarily used for RPA, but we are also building AI solutions with both IDP and agents. Recently, we've started to work with the Orchestrator part, Maestro.

We've automatized the whole purchase process for our company internally, which was quite complex. We managed to connect the entire purchase team with SAP and Maestro to be able to get an idea of how the process is working, obtain relevant KPIs, understand the impact and economic implications on the company of creating a wrong purchase order, and track how many are active without response and how many do not follow the standard procedure defined within SAP.

Beyond my internal use cases, we also provide services to automate processes, and we've completed hundreds of business cases with RPA.

Using UiPath Platform Communications Mining, I am able to automate actions or responses according to the type of content in the message.

In my opinion, the best features UiPath Platform offers include its solid foundation of automation with all the RPA experience, and beyond that, they're building key components like Maestro to orchestrate agents. Their market approach is excellent because it's not focused on replacing other solutions but on being able to interact with the ecosystem, which is usually very complex within enterprise companies.

With Maestro, we've been able to create apps and build the whole workflow to monitor and manage the whole purchase process. UiPath's orchestration of agents and its ecosystem integration has helped us create significant visibility into the process itself. We are a very large company with over 50,000 employees, and everything is being monitored by Maestro.

UiPath Platform has positively impacted our organization by helping us create automations and enhance overall performance.

UiPath Platform can be improved by being clearer on the pricing setups and the scalability of the solutions. Beyond that, they have a very solid product.

I've been using UiPath Platform since 2019, so that's seven years.

For RPA, UiPath Platform is stable. For Maestro, we've encountered some issues, but they've been addressing them, so the product has demonstrated stability.

Scalability issues do exist with UiPath Platform.

The customer support is very good.

We did not have any other solution previously.

I have seen a return on investment, but I cannot share relevant metrics.

My experience with UiPath Platform's pricing, setup cost, and licensing is that it was very defined for the traditional RPA model, but then they made a couple of changes with the Agentic Units and now the Platform Units. It's a difficult and complex way to implement, and sometimes it's difficult to create a reliable business case based on this data. Without involving UiPath Platform sales teams, it's very difficult to assess the pricing because even though there is a standard price, it can be modified significantly for specific opportunities. This does not give us a baseline of what it may cost, making every use case ad hoc, which requires us to invest a lot of time.

Before choosing UiPath Platform, I evaluated other options, primarily Microsoft Power Platform.

UiPath Platform has reduced human error and freed up employee time.

Although I don't have the full metrics, overall, it gives employees freedom from tedious tasks, so it's a success. The people are happy that we are able to help them with these tedious processes and automate these different tasks. In terms of economics, we are not freeing a lot of people, but they are being dedicated to other tasks, which is also good for the company.

We use UiPath Platform Academy courses all the time to get certified. It is a very good way to prepare for the certification exams and get an overview of the platform and even pick up ideas for the sales team.

My thoughts on UiPath Platform's user community are that it helps us look at new and innovative ways to implement UiPath Platform and also sometimes helps us solve really difficult issues that other people have already addressed. So it's very valuable.

The challenge with Agentic Automation that I experience is primarily security, audit, and data security and data governance.

We're using Agentic Automation for many different use cases, such as the purchase process.

My advice to others looking into using UiPath Platform is to think about the future and how your use cases may grow, as that will help you define a strategy on what kind of products you need and what will help your company. I would rate this review a 9 out of 10.

At my current job, my main use case for UiPath Platform is general processes for finances, where many of them deal with finances. We do data entry with UI automation, and I would say the majority is UI automation.

Examples of how the features of UiPath Platform have benefited my organization include tracking, metrics, and analytics. It feeds into Insights, and it's really useful when it comes to dealing with fires that arise every day. Being able to diagnose and actually look inside is good, having it all organized.

The features of UiPath Platform that I prefer most, as compared to Power Automate, include Orchestrator, which is good, and I appreciate built-in data extraction. 

IXP is a good upgrade over Document Understanding, and Action Center is nice. Overall, Orchestrator as a whole is good. 

With IXP, we have a few large processes that leverage extraction from PDFs, which has been pretty helpful. Same thing with Action Center; anything that we do with IXP or extractions we include human in the loop.

To improve UiPath Platform, I would really want to see improvements on Action Center in customization on how it's laid out. They have a layout that makes sense in some cases, but I would want to actually create a custom UI for Action Center because sometimes it does not make sense what they're trying to do, and you want to move things around. If we could edit the CSS, that would be great.

On all of their tools, especially those meant for attended or human in the loop, any interface that we have that is business facing should be customizable. I would prefer to see UiPath hands off on that and just let the user figure out what is best for the end user instead of it being a prepackaged thing. Sometimes it works and makes total sense, but in other cases, it does not. Business users ask, 'Can we change this? Can we do this? Can we do that?' and the answer is often 'We can't because it's prepackaged.'

I have been using UiPath Platform for five or six years.

I have not experienced issues with stability or reliability in UiPath Platform. Orchestrator has been down once in the past year.

UiPath Platform seems to scale appropriately for the growing needs of my organization.

My evaluation of customer service and technical support is overall positive as we have direct communication with the product team, and they are pretty good. 

On a scale from one being the worst to ten being the best, I would rate customer service and technical support an eight. 

They are mostly good, though sometimes we catch them reading off the wiki, and we do not need that when we can read it ourselves.

Positive

When you're doing staple UI automation or data entry, the implementation works well. It's consistent. We've been privileged to use all of their products really early. 

We had a lot of issues with IXP. We've been using it since last October, and it was really just trial and error and figuring out what worked, what didn't work. It's all fixable. It's just a matter of timeline. Some things are quick fixes. Some things take months. 

While we have a hybrid setup, we are moving to the cloud.

Before selecting UiPath Platform, I considered leveraging everything, including Power Automate and the entire Power App suite. 

I have used Blue Prism in the past. I find Power Automate always available. Even when I use UiPath Platform, for any email intake we do, if business wants to do a data entry process with an Excel input file, I pick up that email with Power Automate and create a queue item for UiPath Orchestrator through an API call, which is easier because it's part of Microsoft. 

If I need to use O365, mainly SharePoint, Teams, or Excel as part of a process, I opt to do that portion in Power Automate because it's simpler. For complex code that is required, data manipulation, extraction, and UI automation, I still prefer using UiPath Platform since we already have the environment set up for that, but data manipulation in Power Automate is a nightmare.

My advice to another organization considering UiPath Platform is to make sure you understand what makes for good automation. Don't try to do something overly complex; don't shoot for the stars, as you might have a really bad experience and waste a lot of money and time. 

I would rate UiPath Platform as a solid eight or nine out of ten.

My main use cases for UiPath Platform include looking at Robotic Process Automation to bring in robots and task automation for manually intensive activities. I am also actively exploring use cases where I can transform manual processes with RPA. Additionally, I am actively evaluating Maestro, the newer releases from UiPath, as a business orchestration platform.

The features of UiPath Platform that I appreciate the most include the RPA feature, which is performing very well these days. I still need to evaluate Maestro to see how effectively it can scale in the world of AI. Currently, the basic RPA capabilities are what I value most.

I have realized benefits from using UiPath, especially during one-time data migration activities where completing the work through scripts or human resources was taking considerable time and money. I utilized UiPath to move data from one system to another and correct the data. The project was completed within a few weeks compared to what could have taken possibly several months.

I believe UiPath could improve by addressing the need for so many Agentic AI applications and solutions available in the market. UiPath needs to take RPA to the next level and truly become a business orchestrator that works across multiple agents, wherever they are located. That is what I am hoping UiPath could become.

What would make this a perfect ten for me includes bringing UiPath forward in the AI age and truly becoming the layer on top of agents.

I have been using UiPath Platform for approximately five to seven years.

I have not personally used UiPath Platform's technical or customer support. However, what I hear from my team members is that it is good.

Before UiPath Platform, I did not use a different solution to address similar needs.

I was not involved in the deployment of UiPath Platform.

Before selecting UiPath Platform, I did evaluate other RPA solutions available in the market, but that evaluation occurred more than ten years ago, so I am not familiar with what was evaluated at that time.

I use Agentic AI, but not extensively within UiPath Platform. That is what I am exploring.

I do not currently use Agentic Automation capabilities within UiPath Platform, such as Agent Builder, orchestration, and testing. These are areas I am exploring.

I believe I have used UiPath Academy courses. While I personally have not, our team members have.

I do not know personally what the biggest benefit from taking those courses is.

I have thoughts about UiPath Platform's user community in terms of the value I gain by being part of it, but I am not aware of the user community, so it would be beneficial to learn more about that.

I would rate this review an eight out of ten.

My use cases for UiPath Platform in my organization are to automate process, operation process and the business process.

I find the security features of UiPath Platform most valuable because I don't have problems with UiPath Platform during my journey, and I appreciate the support. The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this. I have seen time saved and value from using UiPath Platform so far. Security operations are very important for us, but I think the time saved is significant.

I think UiPath Platform could improve in the catalog regarding options and hyperautomation, as I think this is more evaluated, and operations too. I don't want to see additional features in future releases. I don't have current pain points that I would want them to fix.

I have been using UiPath Platform for almost four or five years.

I assess the stability and reliability of UiPath Platform as very good.

The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this.

Positive

I have considered other automation solutions in the last years, but for RPA, I only used UiPath Platform and Automation Hub among other things.

My experience with deploying UiPath Platform is very good, as my team discusses this, saying it's very secure and fast.

My experience with contracting for UiPath Platform is good, and I think there is an opportunity for price revision, but it's a good negotiation for us because of security.

I have seen time saved and value from using UiPath Platform so far. We have 800 people saved now with using UiPath Platform in terms of FTEs. That is per year, the time I am saving with UiPath Platform.

I selected UiPath Platform over Automation Anywhere because of its security, as I think it's the best.

The price is what would make it a perfect solution for me. I would give UiPath Platform support a rating of nine on a scale of one to 10. I have experience with contracting, licensing, and pricing of UiPath Platform, but I handle this job once a year during the contract revision. I currently have almost 300 robots deployed with UiPath Platform. I deployed a little more than a hundred robots across several years. I plan to expand and deploy more robots next year. I would rate UiPath Platform a nine on a scale of one to 10.

Currently, we are using mostly RPA, which is fixed automation, outcome-based. We know what the input and output are. This will do that regular task, so that is what is current. Earlier I was preferring RPA, however after seeing agentic's potential, I wanted to explore more on agentic AI and how that entire business workflow can be automated. 

Currently, we are in food manufacturing, and we have many business functions such as order-to-pay or procurement-to-order. We are doing all these things by having third-party software such as an ERP suite, Snowflake, and other tools. 

I want to explore how we can use Maestro to bring up that entire business automation workflow. We are trying to achieve the same business flow that is happening. I wanted to try it with Maestro. 

We went with UiPath Platform for a specific use case. We were already doing it, however, there was significant manual involvement. So, for us to implement UiPath Platform was to find software or a tool that can automate all these things. 

For our use cases, we were previously using different tools and a tech stack. It made a difference, though not drastic, with about a 2 to 3% change over in the three or four use cases we are doing. It was previously a manual process combined with specific tools. With UiPath Platform, we are using RPA bots and have removed all other tools.

As a business-based person who handles engineering and IT from the business side, I can say that improvements would be beneficial in the automation of the entire software development life cycle through more agents, similar to the testing automation currently being done.

The activities we have implemented are pretty straightforward. The testing time and process were somewhat challenging. While deployment was straightforward and easy, the testing part, particularly testing the functional use case, was difficult. 

Writing test cases and dealing with failures was challenging. We had apprehensions about whether it would work well with the current setup, even with some latency. 

I have been using UiPath Platform for the past eight months.

We maintain metrics and KPIs for these bots, monitoring their functionality and performance. We compare metrics between previous and current states, which shows significant improvement. We have not experienced any stability issues so far.

While we are not using the full set of functions or functionality of UiPath Platform, only utilizing a limited part of RPA bots, we have experienced good scalability with what we are using.

I have been using the community support, which I would rate between seven to eight out of ten. 

The response is good as they have a large community. When questions are posted, someone always tries to help. The notification system is effective, alerting users when someone from UiPath Platform has posted a potential solution to their thread.

In terms of technical support, we haven't reached out so far so I can't say how they are.

Positive

It made a tremendous change in the way that we are doing the deployments. Right now, are doing on-prem deployments. It's connected, yet we eventually wanted to move to UiPath Cloud or maybe AWS. 

It's pretty straightforward for whatever the activities that we have made, and we didn't have much. Testing was pretty straightforward and easy yet testing the functional use case made it a little difficult.

The change came from business requirements when customers indicated that the current process was not optimal. We then started exploring alternative solutions, which led us to implement UiPath Platform.

We wanted to remove that manual intervention or bring up some human touch there. First, we did a prototype to see how the end-to-end workflow was happening for one use case. Then we tried to derive metrics, such as how much time we are saving in terms of resources and for the entire flow. It made a significant difference for us at that point in time. Usually, it used to take many minutes and had to interact with numerous tools and technologies. When we implemented UiPath Platform and RPA, it showed substantial improvements from a metrics perspective regarding time savings and overall efficiency.

I cannot provide specific advice about certain aspects as we have not extensively explored all features. We have not had to raise any support requests so far. 

Every business and company has its own requirements. The best suggestion is to understand the full functionality of UiPath Platform and carefully consider the areas where it should be implemented rather than utilizing it everywhere without proper evaluation.

Based on the overall functionality and features being used, the reviewer rated UiPath Platform an eight out of ten, indicating satisfaction with the solution.

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

The tasks I perform using UiPath Platform involve testing flows and finding flaws. The solution primarily reduces human error and frees up employee time by identifying errors across different types of modules. When I refer to modules, I mean different browser versions, different types of browser in-app previews, desktop previews, and mobile previews.

I also identify missing flows in configuration or missing information that might not load in the JSON of users trying to go through our flow. If any of that happens, it represents a significant compliance issue for us. We cannot move forward to posting data to an advertiser or publisher unless we have TCPA consent for the user for a particular marketing partner name. We primarily deployed UiPath Platform for finding these mistakes.

Instead of UiPath Platform, we have built our own in-house system for conducting most of the entire UI/UX testing. Currently, we were bifurcated by different sites that we were operating upon. Around January of last year, there was a change in how TCPA consent could be taken. A one-to-one approach was mandated throughout the US, especially for Medicare providers, just after the AEP period concluded. This change made it possible for us to build the system in-house.

Otherwise, the flow counts were enormously high. I have been working in the field of automation for my current firm as well as for my last firm. I have been working in this field for approximately three and a half to four years.

The features I find most valuable include an automation feature that can drive through all possible browser versions of Chromium, either on web, in-app preview of Facebook, WhatsApp, Instagram, or any social app, or on the direct preview. This allows us to have the loading test and the JSON verification test happen in parallel and simultaneously for all possible browser versions currently in use.

That saved us considerable time, and I remember receiving significant praise for that capability. Beyond that, there was a feature where we could fetch the exact session ID and user session time for a user who was able to claim a reward from our side, making it easier for the business team to process it on their end. These two features were highly helpful.

I remember there were some smaller features as well which were used by a team for conducting A/B testing and A/B testing verifications. We frequently conduct flow configurations and A/B testing on those flows on a particular UI, and that feature was helpful for testing as well. The connectivity with our console was fine and good.

The improvements I believe could be made to UiPath Platform depend on which area they are trying to focus on. Is it about developing stronger relationships with large organizations and large firms where the initial connection takes considerable time, API configuration, and system setup with a learning curve? If that is the target area, I believe UiPath Platform needs to make the product easier to understand and improve the integration with current existing models and versions of models being run.

For example, which data flows or data types are being used, what version of Python and PHP is currently being utilized, and whether it is compatible across all flows. On that aspect, they can improve. Separately, although I do not believe that is the intent, if the intent is to be highly generic, something similar to Zapier or a Y Combinator-based approach to the market, I would say they need to bring changes to their pricing strategy.

Currently, the pricing is very aggressive, and it makes sense only if you are operating above 10,000 to 100,000 leads per day. For us, it was worthwhile at that volume. Unless we are processing that kind of information, the subscription would not make sense. Perhaps the pricing could be relaxed somewhat for smaller organizations.

The additional features I believe they could implement in the future to make the platform more complete involve addressing the primary use case for which we adopted it. They were on par with, and probably the best in the market to serve us. Although there might be small nuances in how we are implementing things, for example, we have recently implemented a chatbot.

That essentially multiplies every single flow into the number of chat sessions and how it can flow forward. Those implementations were tough to handle in UiPath Platform. You would have to start from the beginning and build everything up slowly, developing logics. More AI integration could occur where their systems can make a pre-assessment of how the systems can look, and then an engineer can do a validation instead of building everything from the start. That is one aspect of potential improvement.

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

My experience with the technical support from UiPath Platform has been good. They are responsive, although sometimes there is a time flow between when they respond and when they revert back. However, it never happens that they are unresponsive. Usually, the response frequency is one to two times during a working day.

More often than not, I have to plan accordingly, and sometimes my engineers had to work slightly overtime so that we could get our doubts cleared and did not want to wait all the way until the next day. However, I would say the support is adequate. They could potentially improve if they had provided more help to my engineers and myself in understanding their systems, which would have enabled our integration to happen earlier.

I would rate their technical support as an eight, a solid eight.

For monitoring the tone or sentiment in messages, we used a different approach entirely. Most of it was done through Google's own LLM for sentiment analysis for call centers based in Mexico, routed through a different method. We did not completely utilize UiPath Platform for that purpose.

I have personally not used the UiPath Academy courses. I do not know about my team; I would have to check and revert to you on that matter.

I purchased UiPath Platform from the AWS Marketplace directly. I would have to check with my finance team regarding the exact terms, but it was a direct deal.

My thoughts on UiPath Platform's user community in terms of the value that I gain by being part of it are that it is very difficult to assess because most of the time we were seeking help from Claude or GPT, or Gemini for understanding what was not working, and we resolved our work through that approach rather than going to community forums, Slack, Reddit, or elsewhere. We did not engage much in those communities because our system is very complicated and has numerous TCPA requirements that we must meet. We cannot share that information with anyone.

Most of the time we were using Anthropic's Claude only for debugging systems and debugging issues when we were unable to move forward.

I would have to ask my engineers if we used UiPath Communications Mining. I personally did not.

I am currently a customer of UiPath Platform.

My overall rating for this review is eight point five.