UiPath Platform Reviews

I'm currently working as a solutions architect as well as the lead developer for UiPath. I have a vast number of use cases in various sectors and with SAP enterprise applications. I worked in the insurance sector and health sector, accomplishing different use cases.

I've used the solution in manufacturing in terms of procurement. We deal with a lot of products that come in and out and everything is being tagged in the SAP Enterprise application. We use UiPath RPA in order to close all the purchase orders that are already accomplished - and this needs to be done in SAP. UiPath is completely responsible for interacting with SAP applications in order to close purchase orders. 

I have developed a process that handles around 500 to 600 invoices a day, purchase orders a day. I'm running through multiple bots simultaneously.

Whether it is easy or difficult to build automation completely depends upon the behavior of the applications and the complexity of the business process. That said, compared to many other tools, it is the most flexible, developer-friendly tool. We can build out automation more quickly and easily compared to the other tools.

We use UiPath to automate processes to deal with a good cause. However, since it is a commercial tool and enterprise tool, the company is always looking for some greater ROI. If we can gain ROI and help with a good cause, we will. It's possible. 

UiPath allows us to implement end-to-end automation. This is important to us as operations and technology change. Since it's end-to-end, we can let people focus on more creative tasks. They can move away from repetitive work. Human energy can be placed into building and thinking and UiPath can automate away manual processes.

The user community is growing every day. It grows in value thanks to its flexibility. It provides a lot of features. You can discover how to build automation and look into orchestration. There's help with machine learning as well. The community enables a lot of users to get involved with UiPath. There are many open forums where a number of users share their thoughts. People can work on issues collectively and collaborate easily.

We have managed to minimize our on-premises footprint. We can use on-prem and cloud deployments which makes the solution much more flexible for our current technology needs.

We've leveraged the Academy courses. Compared to many other automation platforms or software development tools, UiPath provides a very good training portal where every beginner, user, or developer can log in and complete different courses. There are different certificates for security, orchestration, development, et cetera. We can find detailed training sessions and certification courses. 

We use AI in our automation. We are still doing some research with our Central Acceptance team in terms of implementing artificial intelligence. However, we have not implemented it so far. We are in the research stage.

UiPath has helped speed up digital transformation. It plays a major role as part of the digital transformation within the organization and also saves a lot of money in the effort. It helps streamline many of the business processes inside the company. 

It's reduced human error. I cannot say RPA is completely error-free, however, compared to humans, the results are highly error-free. Many of the complex business processes have far fewer errors. Thanks to UiPath we can handle tasks quickly while maintaining the configurations of the project.

UiPath has saved employee time. For example, usually, we will also be developing some of our agenda reports alongside our inventories. With UiPath, we assign each and every employee a robot to do some short tasks to help reduce the burden on the employee.

Currently, we have a lot of data extraction models in UiPath. Still, sometimes the data extraction model needs improvement. For example, extracting the data from various kinds of complex documents. Still, compared to the other automation tools, this works way better. 

The solution needs to offer more integrations. 

I've used the solution for seven or more years. 

We never have issues with UiPath's stability. While we have had issues with older versions, the tool continues to improve and it's in great shape now. 

We've contacted support about a few use cases. We only contact them sometimes and have meetings around feasibility. They listen to our problems and they come back with solutions, however, sometimes it takes time.

Positive

I've worked with various products, including Automation Anywhere, Python Automation Frameworks, and Hyland RPA. UiPath is the best. It's more flexible and ready for developers to jump into business processes rather than focusing on more technical aspects. The product setup is easier too.

Depending on the client, deployments can be on-premises, cloud, or hybrid. 

The setup is not complex compared to other tools. It's straightforward.

We typically have two to three people that help with the deployment process. However, for testing purposes, we have a huge team.

I get a lot of help from different colleagues regarding different tools, however, with UiPath, the documentation is very good and the requirements are straightforward. 

I cannot say the solution is affordable. It is expensive compared to other tools. However, companies do not worry so much about this kind of thing. Before making a decision, business teams will always calculate the ROI.

I'm a customer and end-user.

I'd rate the solution eight out of ten.

I'd advise people to try UiPath, depending on the size of the project and the business processes. It's important to calculate the expected ROI at the outset. Based on this calculation, you'll be able to gauge if it will be a product worth your time. If the volume of work is low, it may be better to go with an open-source option. 

We have been using UiPath to automate regular activities for a business. I'm currently working for a vendor that has a contract with a business. We are using the UiPath solution to automate all the activities that they have been doing on a regular basis. These activities have simple functions, mostly with Excel data entry and some internal applications that the client needs.

So we use UiPath to take some input, and then we process the activities for the business. Then, we share our output with them as a report on a daily basis or a monthly basis.

There are multiple angles to look at this. UiPath has helped the senior level with cost savings it has done to them by just putting the licensing in a robot and using it for all the manual activities. From the mid-level management perspective, efficiency has improved, error has reduced, and transaction turnaround time has reduced. A robot can be available 24 hours a day, and it can be used at any moment. Human users can be available, but robots have proven to be more efficient.

Turnaround time has improved for this transaction, and errors have been reduced. A bank is a service provider, and its customers use its services. From the end user's or the customer's perspective, the turnaround time for each request has reduced, the errors have reduced, and everything has been going on faster. So, these are the multiple perspectives to look at, and everyone seems to be equally happy with the UiPath solution for automation.

The most valuable features of UiPath are data entry, data reading, and some simple logical calculations. Also, the solution's ability to use Excel and to read or add data to Excel has been very useful to us as a vendor. We have been proposing solutions to the clients through these good features that we utilize to the best.

UiPath can improve its AI and optical character recognition or OCR. Currently, reading digital images or PDF documents by UiPath is a huge challenge. I request UiPath to improve the OCR recognition.

I've been using UiPath for around eight months. Earlier, I was using UiPath for personal uses, but I recently started using it professionally.

UiPath is a pretty stable solution. We have never had any stability issues with UiPath. It's in excellent condition as of now.

UiPath can be scalable. Currently, AI is being implemented in UiPath, and that's a huge boost to UiPath's features and what UiPath can do. It can be scaled to a bigger picture in multiple ways.

I have never personally contacted UiPath's technical support, but my team members have been contacting them for support. From what I understand, their technical support is pretty good.

I have overseen the deployment but wasn't involved in the deployment. From what I know, there will be a virtual machine, and bot licenses will be allocated. The UiPath automation will be installed on that virtual machine, and the bot will be allocated to that machine and run in a completely virtual environment. That's the only detail I'm aware of, but I was not involved with any process deployment.

From what I know, UiPath's licensing has a reasonable cost. Compared to the huge benefits the solution provides, it's still a huge saving to the organization even after the licensing cost.

We are using a virtual machine and running the UiPath bots on that virtual machine. A little bit of cloud is involved, but mostly, it's on-premises because it's a sensitive environment.

From my end, UiPath does require some maintenance. A dedicated team oversees all the existing processes that are running live. In some cases, there will be some maintenance required.

For example, if the bot's accuracy level has reduced because of some internal applications being updated or changed, the bot has to be recalibrated to adapt to the new environment. In some cases, the bot will stop, and it has to be monitored and fixed. A dedicated team is monitoring and maintaining the bots as of now.

I advise users to consider the environment where the solution will be used, the features of UiPath, and the challenges. They should consider how much UiPath would benefit that environment and how much benefit the end user will receive by implementing UiPath. UiPath has its own challenges and benefits. Do the proper research, and if you believe UiPath will be a good solution, go for it by all means.

I will say it's fairly easy to do the automation. It's fairly straightforward and easy to use. Everything is simplified to the basic ground level. Everything is in the UI elements, and using those automation tools in UiPath is quite simple.

I believe UiPath can do some automation for a good cause. Since most transactions running today are digitized, UiPath can automate all those transactions and activities, usually in an efficient environment and workflow. That would, in turn, have a huge impact on everything around it, like the environment or supporting NGOs and other organizations. UiPath can be used in such situations and will be very productive.

Since we are a UiPath vendor, we have been doing all those end-to-end automation for our clients. We have been implementing end-to-end automation for a long time now. For each case, we are supporting businesses to move from a manual workforce to a digital workforce. I can share a few live scenarios where we implement the automation for the client.

Currently, there are some cases where the customer has to replenish an ATM for a banking corporation. We are automating it end-to-end, starting from the request to replenish the ATM until the replenishment has been done. Then, the data has to be reflected in the internal application related to the bank.

We start with taking the request, passing it to a third-party vendor who will do the replenishment, and we'll take the reports from them. Then, we'll do the data entry in the internal application, which will, in turn, be stored in the organization's back end. It's a huge database where all the data is monitored closely. So, we have implemented this solution of automating their ATM replenishment.

Another use case is fraud calls, which some clients receive from outsiders. We are helping the bank mitigate all the risks and reduce the damages caused by those fraudsters by automating all their required actions, as proposed by the bank's policy, in dealing with all these fraudsters. I cannot disclose more since there is an NDA between me and my clients.

The UiPath's user community is very helpful. There is the forum, and there is the UiPath support. Most of the time, we reach out to the UiPath support for any concern we have related to the UiPath's functionality. The forums are also a great help. They have many topics, and a lot of knowledge can be gained from those forums, with everyone sharing their knowledge.

So, both have different uses and different scenarios to reach them. One is the support, and one is the forum, but both are very helpful in everything they provide.

As a vendor, we are supposed to develop and maintain the solutions we provide, including UiPath. The on-prem footprint is increasing as we implement more automation. However, the on-prem footprint has been reduced from a manual workforce because everything is automated and fully digitalized. So, there are two different angles to this. The on-prem footprint is increasing from the vendor side and reducing from the manual workforce side.

We have been using UiPath Academy courses for different roles. As a vendor, we are required to take these courses as and when they are available or updated. So, my team members and I take those courses on a frequent basis, at least once a year.

UiPath's AI functionality is something we are exploring now as a vendor. We have not implemented it in any client-side projects, but we are exploring that angle to see the possibilities of combining UiPath and AI. We plan to use AI along with UiPath in the foreseeable future.

UiPath does increase the speed of digital transformation because we are digitalizing the workforce and all the transactions carried out internally in the bank. It incurs a cost, but I wouldn't be able to answer whether it has increased or reduced the cost of digitalization. A mid-level to senior-level management employee will be able to answer it. As of now, I'm a consultant, but we are not aware of such commercialization details.

UiPath has greatly helped reduce human error by a huge margin, up to 80% to 100%.

One of the huge advantages of UiPath is that it frees up a lot of employee time by taking a huge workload from the employee and passing it to the bot. The main aim of implementing UiPath automation on any project is to reduce the workload on human users.

Overall, I rate UiPath a nine out of ten.

We use UiPath to minimize human effort by automating repetitive business processes.

For a technically sound person, it is easy to build automation using UiPath.

We send out live surveys to thousands of people, and we use UiPath to develop bots that can take the information and create graphs that individuals can easily analyze.

We see good value in UiPath's User Community.

In most situations, end-to-end automation is possible using UiPath.

UiPath has helped improve our organization by automating sales scripts and performing daily calculations to provide quarterly profit analyses to our clients.

It has helped reduce our on-premises footprint and increase our digital footprint.

All of our users must first complete the Academy courses before working on any tasks involving UiPath.

We use AI Center and machine learning to extract more complex information from our image-based PDFs and purchase orders.

During the first six months, we faced many challenges and had to improve our processes. However, since then, UiPath has helped us to accelerate our digital transformation and reduce costs.

UiPath has helped our employees save 60 to 70 percent of their time. Tasks that used to take one hour to complete can now be done in one minute with UiPath.

Excel, PDF, and email automation, as well as document understanding, task mining, and process mining, are valuable features of UiPath.

We have two versions of UiPath: on-premise and cloud. With the on-premise version, we have good control and flexibility. However, the cloud version is less flexible and we often receive errors. We would like UiPath to make some enhancements to the cloud version to provide more flexibility for OCRs, email models, and AI centers. This would allow us to provide better service to our customers.

I have been using UiPath for two years and nine months.

UiPath is not as stable as I would like, and I hope to see improved stability going forward.

UiPath is scalable.

Technical support is good. We receive a response to urgent tickets within an hour.

Positive

The on-premises deployment was complex, but the cloud deployment was straightforward. Five people participated in the deployment.

The pricing for UiPath is reasonable.

I would rate UiPath eight out of ten.

UiPath is deployed across multiple locations. We have around 45 people that are currently using the solution.

The cloud deployment of UiPath does not require any maintenance. 

I recommend UiPath for organizations with multiple daily tasks that can be automated. However, I would not recommend it for just one task.

Unattended Automations are the best value from an RPA solution to an organization. It makes sure human employees are now more productive 95X.

Robotic process automation is one of the most interesting features. RPA allows us to automate what people do manually. It appeals to me from a technical and a business standpoint.

I want UiPath Data Service to be expanded. It must include many more features as an online database. Many online databases like QuickBase and Force.com are 100 times better than UiPath Data Service. Not sure why UiPath is not adding such features to Data Service.

The product does not provide features for chatbot development. It is one of the reasons why people do not use UiPath because they have to use a different tool for chatbot development. Competitors like Microsoft have all process automation capabilities in their Power Platform. They have RPA, attended bots, unattended bots, application development, databases, and chatbots. UiPath has not gotten into chatbots for several years. They are doing many things except chatbots.

I express the need for chatbots in every insider event I attend. UiPath’s team says it will take it to the product management group. But nothing happens after that. I want a product for chatbot development from UiPath without having to purchase licenses from a third-party company.

The documentation needs a lot of work. The documentation is "boring". They just mention a feature and add one line about what it does. I wish the documentation had examples. The document should be associated with a video or sample code. The documentation is too minimal. People give many sample codes and links to their YouTube videos in the forum. The uipath forum is much richer than the documentation.

I have been using the solution for the last six years.

UiPath provides support only when we have an Enterprise license. I have contacted support several times.

Positive

I use Microsoft Power Automate to develop chatbots because UiPath does not have such features. I have to buy extra licenses from Microsoft for chatbot development.

Although I can use UiPath Data Service's online database, creating forms and screens in it is hard. UiPath doesn't have some preliminary computation features for creating formula fields, so I use third-party tools like QuickBase.

I also evaluated Automation Anywhere, Microsoft Power Platform, and Pega Robotics.

The ease of building automation depends on the developer, the size of the process that is being automated, how many applications there are, and how many systems there are. Compared to high-code environments, we can build the product much faster in a low-code environment.

Automation can be done ten times faster in a low-code environment than in a high-code environment due to the number of syntax errors that we have to encounter in a high-code environment. All these things are completely eliminated in a low-code environment. We drag and drop activities. It's like a prebuilt code. We just have to fill in the gaps. On average, the tool is five to ten times faster than other RPA platforms.

UiPath does not do digital transformation. It works more on process automation. However, it does contribute toward digital transformation. From the face of it, everything looks end-to-end. I have used AI Center to learn machine learning skills and build training datasets and evaluation datasets. I have developed ML skills and used them in bots. UiPath Academy has a whole set of courses on AI Center. I want to complete the courses diligently.

The solution has reduced human error and increased the speed and quality of our work. It reduces the time taken to get things done. I use UiPath Academy courses all the time. If we go to similar content on YouTube or Instagram and try to find videos, the information might be right or wrong. It depends on the experience of the person in the videos. The content in UiPath Academy is official. UiPath creates the videos. We can be assured that the information is correct and reliable.

There could be a lag between the product released and the videos on Academy. Sometimes, video creators on unofficial channels like YouTube and Instagram come out with videos faster than UiPath. However, UiPath's videos are complete, authentic, and reliable. I assume UiPath uses professional training software in the platform. The format of the courses is similar to those of The Wharton School.

The community is excellent. People help each other out. UiPath encourages users by welcoming new joiners, incentivizing answering questions, providing links to external or internal documentation, and celebrating anniversaries. The solution has a wide variety of topics that the forum members can take advantage of.

We can learn about Studio, different parts of the platform, and different functionalities. If we have a question, Google will show all the relevant links to UiPath with just a single word search. We usually find a good answer to our doubts in the forum eight out of ten times. I like the forum and encourage people to use it.

People looking to buy the solution must try it out. They must look into the documentation if they cannot do it with the tool. They must also visit UiPath's forum. The forum is more helpful than the documentation. UiPath also has a search facility to search for activities. They can also look for UiPath Marketplace. If we face bugs, we can go to the forum.

Overall, I rate the solution a nine out of ten.

We use it for automation with different applications and use Document Understanding, AI Center, and Action Center.

There is a good chance that people will make mistakes in manual operations, especially in whatever data-entry operation they do. By defining a solution in UiPath that is prerecorded and scripted, there is a lot of reduction in manual errors. If you have 100 transactions, 80 to 90 of them can be automated because they are straightforward cases. That means we can eliminate human error from 90 percent of the transactions.

In addition, the automation solutions that we, as a partner, implement for our clients reduce the amount of manual work and they are able to use their critical human resources for other useful processes.

The prebuilt AI models that are available in AI Center are valuable to us for things like invoice processing.

UiPath is also a solution that is user-friendly for developers with a lot of prebuilt activities and ML models. It enables developers to quickly develop a solution.

We can also implement end-to-end automation.

I have been using UiPath for the past four years.

It's absolutely a stable product. It has been in the market for more than six years. Whatever solution we develop for a client is completely stable.

It's definitely a scalable solution.

The first level of support is that we search for solutions in the forum of the UiPath user community. Most of the time, we'll get a solution there. If not, we'll contact the technical support.

If I raise an urgent ticket, they quickly respond. Within an hour I'll get a call, and they'll arrange a team within two to three hours.

Positive

I used Automation Anywhere. Out of 10, UiPath stands somewhere around 8.5 to nine, while Automation Anywhere is around 7.5. The reason for that difference is UiPath's user-friendliness and versatility on the development side. For example, if you want to integrate it with VB code, UiPath provides a lot of options. And on the Excel automation side, UiPath is more reliable than Automation Anywhere.

In RPA, UiPath is far ahead compared to Automation Anywhere.

For some clients it's on-prem and other clients have deployed the cloud option.

The amount of time it takes to set up depends on the components a client purchases. If they only purchase the basic components of Orchestrator, a robot, and Studio, it may take only two to three days, or a maximum of five days, for the deployment. But if they go for high availability and some kind of DR setup, that would take an additional week of deployment. And for AI Center, it will take another week. Deployment usually requires two to three people. We involve the infra engineer, the database engineer, and a solution architect.

As for maintenance of UiPath itself, there are updates that may impact a solution and we will need to upgrade the packages, for example, legacy Windows. UiPath updates very frequently, and they don't support the earlier products. Officially, they are not supposed to support three of the versions. That means customers have to update within a year or two years.

UiPath solutions fit European and American clients, but especially for medium- and small-sized businesses in India, the cost may be the one factor that constrains customers. That's especially true when it comes to AI and ML solutions. It would be helpful for small and medium businesses if there were a reduced level or some kind of modified licensing.

On a scale from one to 10, where one is cheap and 10 is expensive, UiPath is an eight or nine for the region that we work in. But in other regions, it is somewhere around six to seven.

The solutions we provide to clients to automate their business processes need maintenance. They can usually take on a few processes on their own, but if it goes beyond 10 processes, some level of bot admin is required.

We don't need a proof of concept for a product that has been on the market for a long time. In the past three or four years, UiPath has been a proven solution. Customers can rely on the solution. We just have to make sure that their requirements can be met by the solution, and the other aspect is the cost. If these two aspects are taken care of, we can recommend that people go with UiPath.

UiPath is one of the leaders in RPA technology, and we get more business from it. Customers either want UiPath, Automation Anywhere, or Power Automate. But most of our business is with UiPath. They keep on updating it and are building their own RPA ecosystem. That makes it very easy to convince clients to stick with this one platform for multiple solutions.

My primary use case with UiPath is to automate workflows for processes in web-based applications, such as email and Excel automation. We also use it as a task or workflow management tool, capable of assigning tasks, checking on the status of tasks, and more.

Another thing that I have been doing with UiPath is replacing repetitive tasks performed within the organization. Automating such tasks makes the related process smoother and faster. 

We are using the UiPath automation cloud offering, which is a SaaS solution. One advantage to this type of environment is that we can get updates instantly. If it were an on-premises or hybrid model then the setup and maintenance take time, but this isn't the case with a SaaS model. This instant setup is what we needed because it made for a smooth transition from manual processes to automation. 

With respect to building automations, UiPath is a pretty straightforward platform. The major reason that we choose to implement UiPath is the interface that it provides, which boosts the usefulness of the entire platform. If we need assistance then there are many knowledge base documents available. There is also in-app help, which makes it very easy to understand and start using it.

I was able to learn how to use it within a week, which shows how easy it is. For example, it does not require a lot of coding. It's more of a drag-and-drop interface, making it easier to develop programs and automate processes.

UiPath enables us to implement end-to-end automation, and it has completely replaced the manual processes that we were using. This includes analyzing the process and implementing automation to collect the data. Data fetching is done using the robots that we create.

Since implementing UiPath, we have experienced better retention of our users. This is because we have been able to make our process much smoother, as well as quicker. Consequently, we have been able to deliver at a much faster pace. This has enhanced the customer experience and in turn, has improved customer satisfaction. Overall, we have seen an increase of about 30% in terms of user retention. This has translated to increasing revenue.

With respect to automating our processes, automation has reduced our manual efforts by more than 70%. This means that we are able to concentrate more on other aspects of our business. The business is growing because we are able to do things like work on our website, customer engagement, and customer relations.

UiPath has taken care of most of the backend work for us, which is a good bonus. It has reduced our investment in manpower by about 50% and decreased our overall output time by more than 70%.

Automation has definitely reduced the rate of human error when compared to our previous, manual processes. At this point, there is minimal to zero human error. I estimate that approximately one hundred percent of human error has been eliminated.

Implementing this product definitely helps speed the process of digital transformation, and reduces its cost as well. One of the goals of our organization is to completely digitize. We want to optimize everything so that employees can focus more on the customer relationship aspect, building more value for our brand. UiPath has definitely helped in improving the overall process.

Our digital transformation did not require any external support for third-party application software. It's an in-built process and we did not need anything extra.

The specific feature I like is folder organization, and it is in the Orchestrator tenant. This is very useful because it keeps all of my folders and data in a centralized tenant.

The menu options are easily accessible in the Orchestrator tenant, which is something that I like very much.

The UiPath Academy was pretty helpful for us in the initial stages. We were able to learn more about the software and what is there. They also provide courses and certifications, which assist with learning and getting employees up to speed.

It took only a week for me to completely get a handle on the software. Taking the initial training and certification courses is a hassle-free process. It is not difficult to induct somebody and have them start using the product.

The courses that they offer provide hands-on experience, and I think that it's a good initiative that they are taking on by doing so. It helps to ease the learning curve and allowed us to learn more about the world of automation.

UiPath has a user community that is very knowledgeable and friendly. Our peers in the UiPath community are able to dumb down responses to a beginner's level of experience, regardless of what queries we have put forth. Whatever we have wanted to do with RPA, they have been able to help. We now have a good level of comfort in terms of interacting with our peers in the community.

We have experience with other communities and have found that the discussions are generally at a higher level, which may be too difficult for a new person that is just starting out with the product.

Generally speaking, I like the features that I am using and I could not really say where improvement is needed in that respect.

The product could be made a little less glitchy. Specifically, when too many users are working at the same time, it hangs a little bit here and there.

In a future release, I would like to see drag-and-drop functionality in the robot creation process within Orchestrator. As of now, it is not available there. It would be helpful because from there, it is easy to create a process flow. Instead of switching between multiple menus and multiple tabs, we can do it from the Orchestrator or the main menu.

I have been using UiPath for approximately a year and a half.

I would rate the stability an eight out of ten. Sometimes, when the load is high or there are many users working at the same time, or when I'm working on different parts at the same time, it lags a little bit. There is a slight drop in performance.

Otherwise, it's very stable and secure software.

Using the automation cloud offering has meant that scaling up automations has been very smooth for us. We started out with between 40 and 50 users working on this particular tool, and now it's between 150 and 170 users.

There are two levels of roles; admin roles and user roles. The admin role is able to assign and approve tasks, using the task management module. Regular users are able to perform all of the other functions.

It is definitely a scalable solution, being cloud-based and SaaS. It is also very customizable. Customizability is the unique selling point (USP) for this particular product, given the number of customizations that are available and the number of features that can be added.

The technical support staff is brilliant. They are very knowledgeable and very quick when it comes to addressing our queries. They don't ask us to wait for long when we have a problem, and we normally have a resolution within hours.

There is also a community forum that helps us to deal with problems ourselves, without the dependence on the technical support team.

I would rate the technical support a ten out of ten.

Positive

We did not use another RPA solution prior to UiPath. Before this, we were doing everything manually.

I was not involved in the initial setup and deployment.

As we opted to implement the cloud-based model, the maintenance on our part is minimal. We just have to update the software from time to time. The amount of maintenance that we perform is not only easy but saves a lot of time for our IT team.

The team of people for maintenance consists of six or seven junior IT staff. They perform the updates and nothing more.

Using the automation cloud offering has helped to decrease our time to value. An example of where we saw the benefits of this solution was with an Excel automation that we created. This process involves an Excel worksheet that contains between 20,000 and 30,000 records. We had to manually search for particular records, and the process to approximately a week to complete. Now, with UiPath, the same process is completed within a couple of minutes. 

Once we signed up with UiPath, we instantly saw growth in our entire business. It was a win-win situation. 

The additional time has enabled our employees to focus on higher-value work, such as R&D, customer engagement, and improving our brand. It also has an effect on employees' satisfaction, specifically, mine.

A lot of time spent doing repetitive and redundant work is something that was irritating me a lot. Now that the automation is in place, I just have to set up the workflow. It has definitely increased my overall morale and satisfaction. 

One of the downsides to UiPath is the cost of the enterprise version. It is a little bit on the higher side.

UiPath's cloud offering is a centralized, all-in-one platform. It saves money because you don't have to invest as much in other software, and it's cheaper than some solutions because you don't have to maintain the platform or the database. However, because it's not cheap, the overall cost reduction is not drastic at first. Taking a holistic view, it does because overall, it will reduce costs.

There is also a Community Edition that can be used free of charge. This is an option for users that find the price to be high. One main differentiating factor with the Community Edition is the number of updates. There are fewer in the Community Edition.

Also, the support offered for the Community Edition is not as quick. People will not have a great user experience. However, it is important to remember that in terms of cost, the Enterprise Edition is a little bit pricey for small and medium-scale enterprises. 

About a month ago, we started using the AI functionality of the software to design robots and processes. At this point, we are looking to use AI for our internal applications.

One example is that we are working on security-related automation that triggers an alert when somebody inserts or removes an external hard disk from a system. Taking advantage of the AI capabilities has helped us to maintain a much safer work environment, in terms of data security.

The AI functionality has definitely enabled us to automate more processes. A lot of manual work and redundant work has been reduced. Also, the number of errors that we had occurring during our manual processes has been greatly reduced.

This solution has definitely helped to free up employee time. Tasks that used to take approximately a week, now take just 30 or 40 minutes. This is a lot of time saved, which allows us to concentrate more on other aspects of the business. For example, improved customer engagement has resulted in gathering more leads. Also, we have more time for R&D.

I estimate that we are saving approximately five hours per day, so 20 hours per week, per employee. In addition to the areas that we have more time to concentrate on, it has helped improve the value of our brand overall.

My advice for anybody who is looking into implementing this product is that it's a must. This is the go-to software that I would recommend for anybody looking to automate their business in a smooth and efficient manner.

Cost, of course, is something that has to be considered but if they can afford this solution then they should implement it. It has a wide variety of features and functionalities, which are market fit and market ready. 

I would rate this solution a nine out of ten.

I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.

UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.

We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.

The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.

UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.

UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.

UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.

UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.

UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.

The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.

Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.

Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.

I have been using UiPath for around four years.

Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.

It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful. 

Their support could be faster. Overall, I would rate their support a seven out of ten.

The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.

We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.

Neutral

We were not using any alternative automation platform.

It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.

It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.

We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.

We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.

I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.

To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.

In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.

Overall, I would rate UiPath an eight out of ten.

I am working with a Telecommunication company. I work on the software side and IT infrastructure side for the company. We had an EFT, and we needed to automate some functions. That is the main reason for using UiPath. We are able to do service failure handling, order handling, and other tasks. Currently, there are ten to twelve use cases related to telecommunication, but we are planning to automate most of the systems.

We have not yet used the AI functionality, but we are planning to use it in the next year.

UiPath automation has been helpful for the support team. With the error rate that we had, we could not manage the system. We could not manage the work with the people we had. We had five people on the team. By automating five or six operations, we are operating with two people. The other three people are working in other areas. We also did some automation for operations for the service provisioning team. In that team also, they had some resource issues with two to three people. They are now running operations without any issues. We have also automated use cases related to workflow for the call center back office. We have automated processes related to broadband customer changes. The savings vary from use case to use case. Overall, the support team has replaced five to six members, and the back office team now works with half the team. In some cases, we did not have human resources at all. We automated those processes, and they are functioning without human resources.

UiPath has helped to minimize our on-prem footprint.

UiPath has helped to automate repetitive tasks. Our teams were getting tired because they were doing the same thing. There are also benefits in terms of efficiency because bots can run 24/7.

UiPath has also helped with accuracy. We have 100% accuracy.

UiPath has reduced human error. We are not manually entering the values. They are coming directly from Excel. There are no misunderstanding issues. Bots only do what they are instructed or programmed to do.

UiPath has freed up 50% to 60% of the time of our staff.

Its integration is valuable, and it is very easy to use. I could do self-study and get started with the Community edition of UiPath. I have tried Blue Prism and Automation Anywhere. When I compare UiPath with these solutions, UiPath is easier to use. There is also a lot of community support. I have taken a lot of support from the UiPath Community. UiPath has a very good community, so I feel it is very easy.

There were one or two bugs, but they have already been fixed. At the functional level, UiPath is almost perfect. The only area for improvement would be the ability to use code. In Blue Prism and other tools, we can write the code, whereas UiPath is drag-and-drop, so sometimes we have limitations when it comes to implementation.

I have been using UiPath since 2020. It has been almost three years.

We have had some issues with the Community version, but in the licensed version, we have not had any issues. I would rate it a nine out of ten in terms of stability.

It is scalable. We started with one attended bot and one unattended bot, and now, we have three attended bots and three unattended bots. If we increase the number of projects, we can get a new license and deploy the bots. It is very scalable.

If we are not using a license, we can remove that license in the next year, but that has not happened. Every day, we are increasing the processes.

UiPath has a good community. If we have a problem, we can resolve almost all of our problems through the information available on the Internet. The design part is simple, and we have to design the system as the requirement but during the implementation, if we need it, we can get help from the community.

I have also used UiPath Academy. They provide a good foundation. We can learn the basic things about Excel automation and other functions. They cover the user cases for implementation. I have followed many things, and it has been a good support for me.

Positive

I have worked with Blue Prism and Automation Anywhere. Both Automation Anywhere and Blue Prism are complex, whereas UiPath is very simple. It is easy to learn. A beginner can easily and quickly work with UiPath, whereas it takes time to work with Blue Prism. UiPath is easy, and we can quickly learn UiPath. Its learning curve is low.

UiPath has a huge community. The community support is less with other tools.

We have had on-premises and cloud deployments. Currently, we are using the cloud one. The initial deployment took one or two days. It was not that difficult. The implementation of a use case takes one to two months.

In terms of maintenance, we need to maintain our infrastructure and bots. There may be some issues with the bots, and we need to monitor whether the functionalities are completed or not. 

Its price is reasonable. UiPath's licensing is not a problem for us because we are a big company, but for small companies that need automation, it is difficult to afford. I am from Sri Lanka, and in our country, SMBs do not invest this amount of money into licensing. For a big company, it is not an issue. 

Currently, we have five to six bots, and we are planning to increase them every year. It would be nice to have a version that has fewer features and a lower price.

UiPath is one of the best tools I have used. I have worked on Java and most web services technologies. Robotic process automation is one of the best technologies I have come across.

I would rate UiPath a nine out of ten.