UiPath Platform Reviews

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

My main use case for UiPath Platform is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP platforms). Document Understanding/IDP extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

The most valuable capabilities for my use cases are Document Understanding/IDP and IXP for processing and classifying documents at scale. UiPath Studio also stands out: the activity library and reusable components allow fast development with consistent design patterns across projects, supporting maintainability and centralized deployment.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Positive

Before choosing UiPath Platform, I evaluated options such as Blue Prism and Automation Anywhere.

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism and Automation Anywhere, but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.

Private Cloud

Other

My use case for UiPath Platform includes various automations such as web automation, desktop automation, SAP integration, and ServiceNow integrations. I have been involved in multiple developments and completed multiple end-to-end automations.

UiPath Platform has increased efficiency by around 50%-70%. It has helped reduce human error by about 60%-70%, and we even have some healing agents in recent upgrades that automatically identify any changes in UI elements.

The best features of UiPath Platform include its user-friendly nature; since this is a low-code and no-code platform, it is very accessible. Someone with technical knowledge of RPA can simply try downloading some community versions of UiPath and get started. It is very easy and friendly to access, and if you have any questions, the UiPath community and academy-level training are extremely useful for those who are initially unaware of the platform.

UiPath Platform has helped users who have limited programming knowledge, as those who are aware of basic coding can utilize features such as Autopilot, which corrects mistakes. If there is something wrong, it will guide them back on the right track. Users with basic knowledge can try learning through academy-level courses, and many community platforms such as YouTube serve as helpful resources for sharing questions and resolutions.

There are areas within UiPath Platform that could improve. While the interface is user-friendly and features are advanced, further simplification could enhance usability. One improvement could be addressing compatibility issues. Sometimes, when upgrading, users need to downgrade due to version compatibility problems.

I believe they should reduce the certification costs or offer better deals, especially around December or January when people may be interested in discounts. 

I have been using UiPath Platform for three and a half years.

I have not experienced any downtime so far. I would rate stability as a perfect ten out of ten. We receive notifications for any potential downtime, so we are prepared for any future occurrences.

The scalability of UiPath Platform is impressive and fits our capacity requirements. Our clients are primarily large enterprises.

Currently, more than 1,000 users in my organization utilize UiPath Platform, and I observe many migrations from other platforms to UiPath due to its accuracy and up-to-date versions.

I would rate the technical support for UiPath Platform a ten out of ten. The support channels are effective, and tickets receive prompt responses.

Positive

When comparing UiPath Platform with other solutions I have tried, such as Automation Anywhere and Blue Prism, I appreciate the built-in REFrameworks. Understanding the REFramework allows me to build automations effectively, whereas other platforms lack such built-in frameworks and may lead to mistakes during automations.

I find UiPath Platform to be a bit expensive compared to other platforms, including certifications. Some organizations provide vouchers for free certification, but individuals need to invest their time and money for certifications, making it a bit costly.

It has a high cost, for instance, $150 for basic certification and $300 for professional certification plus GST, while unattended machines cost over $10,000. It is indeed expensive, but I still choose UiPath as the best option overall.

We use both the attended and unattended automation options available in UiPath Platform; during the development phase, everyone does attended automations, such as in debug mode or for testing purposes. When we transition from the development phase to UAT or system integration testing, we use the unattended mode.

The impact of UiPath Platform's analytics on our decision-making processes is significant; it is based on the processing and automation tasks. For example, for web automation, users need to log in, format data, and download files. Using community versions, you can conduct trial runs to see its effectiveness, and based on demo sample workflows, you can take the next steps. I feel UiPath Platform is the best, as I have experience with multiple platforms.

The maintenance requires some effort; typically, a developer focuses on code development, while support teams address issues post-deployment due to UI element changes or interruptions. I'd say if we have five developers, one support person is sufficient, and for maintenance of five to six unattended machines, two people can effectively manage the workload.

Overall, I would rate UiPath Platform a nine out of ten.

Public Cloud

Other

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

Public Cloud

Other

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

Positive

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.

We are using UiPath Platform to automate end-user testing for the QA team. We're not fully up and running yet, but we've been working on an end-to-end testing method with UiPath Platform that will take new hires, people that come in, we enter them in SAP, and then we can kick off testing for all the downstream applications to make sure that user makes it there and has all the proper information. It's nice to be able to have all of that in one place and have it automated to where we can just run one process and have it kick off all those different jobs to check the different applications.

The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on. It makes it really easy to have processes running. The biggest benefit is having one place where the different developers and users can go to look for how to do a specific thing or how something should be, the best use case for an activity or a type of process. It is helpful to have all that in one place.

The UiPath user community is helpful; there have been a few times where I've needed an answer for something and I found it on the forum or in the community section. Having other people working on similar things and sharing tips and techniques is always useful.

I'm not sure how UiPath Platform can be improved, as I don't have specific features that should be included in the next release.

I have been using UiPath Platform since October.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, so I assess its stability and reliability positively.

For what we're doing with UiPath Platform, I think it scales fine; I'm not sure about the other team that's using it, as I think they're more end-user focused and we're testing, so I believe it scales well. I haven't heard any complaints from them. It's been fairly smooth for us to expand usage of UiPath Platform; we've added a couple of people to our team, and as for the finances team, I don't think they've had any issues with adding automation users.

The few times that we've had to reach out for customer service and technical support, we got a response within a few hours, so I think for a third-party vendor, it seemed in line with all of our others, which is good. I would rate our customer service and technical support an eight or nine on a scale from one to ten.

Positive

UiPath Platform had already been selected when I joined the QA team, so I don't know what other solutions were considered.

I think my experience with deploying UiPath Platform has gone well; there are aspects that are complicated to set up, such as getting the robots configured. Although that's more our environment, getting permissions and users set up and SQL coordinated, it's not really the platform itself, but it's been fairly easy to implement and it's not been onerous.

We have used UiPath Academy courses and we also had a web or a Zoom-based training program. I don't recall if that was with UiPath itself or a third-party vendor, but the learning courses are helpful.

I believe we have seen a return on investment with UiPath Platform; I can't really speak to hard numbers, but being able to automate our testing cuts down on our hours spent testing and helps us to do more with a smaller team.

I would rate UiPath Platform a nine out of ten.

Hybrid Cloud

Other

My use cases for UiPath Platform involve starting with simple robots, as I saw in my company that I need to handle many paychecks. First, we scan the paycheck and the robot does the job in our system and sends emails of notifications that these paychecks are entered correctly in our system. From that, we started complex robots where some interact with two software systems: our system and another program that does the work orders, leading us to develop a robot that helps the technical team in our company by synchronizing the work orders.

What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past.

The downsides of UiPath Platform include that running an Orchestrator is a bit complicated. I implemented it but did not do it more because it requires money, and here, we do not have sufficient funds to buy some features. I would request a new feature that can interact with emails more easily in the future.

I have been using UiPath Platform in my career since 2020.

Regarding stability, I do not see lagging or crashing in UiPath Platform very often. I have seen this a couple of times, but it is not frequent.

In terms of scalability, I think UiPath Platform is good and performs adequately.

There is a website for UiPath Platform where I can ask questions about implementation, but I have not contacted the team directly.

Positive

The initial installation of UiPath Platform is easy. It took me about three, four, or five minutes to set it up for the first time; it is not complicated.

Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license. While I see many features in videos and want to learn, videos do not allow for practice. It gives you two months, and although I tried to get the certification and watched some videos, I could not practice because it requires payment.

UiPath Platform requires updates, especially when there are functions that do not run, so we perform updates, particularly on the very old robots.

On a scale from one to ten, with ten being the best, I would rate UiPath Platform a nine for everything.

I have worked on Adi FlexiCapture, and my reviews are good about it because the automation that I had to end up using is still running fine, the document is in proper format, and it works fine. For Microsoft, I have tried using Form Recognizer for some passport extraction, and at that point in time, the extraction was not good. 

The solution speeds up digital transformation, but the cost is on the higher side.

The biggest benefits I have seen from the UiPath Academy include getting familiarized with whatever products they have, as whenever they release a product, they also release a course in the academy along with it. This helps users get familiarized with the tool and understand the capabilities of that particular solution they are putting forward.

The features I have found most valuable in UiPath are the robots, and now they have started implementing more in the intelligent automation space. This is a good step because the document understanding when it got added with Gentry T AI is working very well. 

However, the Orchestrator setup and the licensing model are aspects I don't like, though their automation cloud is good. 

The solution enables me to implement end-to-end automation, and I always do this, as any automation should be end-to-end. 

The solution has reduced human error. The solution has freed up employee time.

An area where UiPath can be improved is the pricing. The licensing model is confusing.

I have almost seven years of experience working with UiPath now.

UiPath is not that stable. It has many issues sometimes. Sometimes selectors may not work properly, and I think UiPath should also have some models for when other applications apart from replication are supposed to automate it, as the automation trips. There should be some sort of mechanism to override that, and many efficiency issues are still there, which need to be addressed properly.

The scalability of my iPaaS is scalable enough, but the problem is that since the license cost is high and most of our solutions are deployed in Azure VMs, hosting Azure VM is also expensive. The customers are hesitant to invest in more bots or solutions.

I would rate technical support from UiPath around six or seven, as it is average. The importance of end-to-end automation is significant for me, and I always want it to be that way.

Before using UiPath, I was a Dartmouth developer, so it's more of a generic thing.

We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

My relationship with the vendor is that my current company is a UiPath partner. We are a Diamond partner. We have used the vendors' UiPath Academy courses.

I cannot definitively state if this solution has saved costs for our organization, but most of the solutions are cost-effective as we did some automations for accounting in our old organization, and now most of the accounting staff are just doing monitoring rather than doing things manually.

I am uncertain about where we deployed in the cloud. We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

Building automations using UiPath is much easier than using Power Automate or any other tools because I have most of my experience with UiPath, and they have tried to fine-tune the automation experience over time. It's much easier compared to other tools.

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. 

It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. 

The approximate number of end users in my organization of UiPath are more than twenty to thirty.

To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. 

On a scale of 1-10, I rate this solution a 6.5.

Public Cloud

Microsoft Azure

My use case for their products is the regular automation use cases, and I am trying with some Gen AI use cases.

The most valuable functions in UiPath would be that it's easily integrated with multiple applications. The cost is annual. It's not based on transactions for the products.

It has good documentation that we can follow. 

It's also easily built; you can do it with low-code/no-code, making it quite simple to build. Some coding experience is needed, however, if you are good at it, it's a good tool to use.

UiPath provides a scalable solution and well-secured. Since we are on SaaS, we have more flexibility, and because we know the products, we can evangelize about it. It's quite user-friendly, scalable, and secure, so that's good for us.

The solution helps reduce human error.

It saves employee time absolutely. When we automate manual or recurring tasks, employees have free time, so they are looking at picking up other creative tasks instead of doing redundant ones.

For UiPath maintenance, I give it ten out of ten.

We use the Academy for courses. I do use UiPath Academy courses; we study from that, however, learning doesn't stop.

The UiPath user community is fantastic. We get to learn a lot about various solutions, and gain access to a good knowledge base. There's nothing particularly special from an evangelization perspective. The MVPs do have access to product support, and from them, you can get most of the information coming out in the community. The community is quite engaging, and we do get to know each other a lot in terms of solutions.

There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team. That is where they are falling apart.

They should focus on the customer needs as their license cost is currently quite large. Compared to Microsoft, their cost is too much for automation, and their support has not been up to the mark. The customer-centric focus has reduced; they're more towards licensing and getting new sales, new business. They cannot maintain the existing products once delivered.

Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it. I haven't experienced that, so honestly, my answer is negative. The product needs a lot of enhancements, and whenever we get a chance, we share feedback with the UiPath insider program.

I have been working with UiPath for almost five, six years now.

I'd rate stability ten out of ten.

In terms of scalability, I rate it ten out of ten.

Technical support is good. They should know more about the technicalities of the product. That can be lacking. 

Positive

I don't use Automation Anywhere anymore. I moved to UiPath. I'm also familiar with Microsoft, which is cheaper.

The initial setup for UiPath was simple.

We have used a UiPath integrator.

In my opinion, if both UiPath and Automation Anywhere solutions are available for me to work with, Automation Anywhere is a history, and UiPath is a modern tool.

We do not yet use the agentic automation device? It is quite nascent. I don't know why people are falling for it. Agentic automation end-to-end still does not exist. It exists with big, big, big, big players like Salesforce. There are certain OpenAI tools which give you end-to-end big automation. What UiPath is giving as of now is agent building and now agentic, which is still in a preview mode. So it's not generally available. 

The solution reads messages in real-time and predicts what could be the type of a message; that is what Comms Mining does.

Comms Mining doesn't prioritize the messages. Its job is to identify the emails, categorize them, and label them as per the training provided by humans. It categorizes unstructured data such as emails with the right type, helping the end user or downstream automation work on it. It can work on IT tickets, emails, chats, and so on.

We don't trust the monitoring capability of Comms Mining; it's not up to the mark. I'd rate it six out of ten. So, we have built our own Power BI dashboard, looking at logs from bots as well as Comms Mining, and we're doing our own analysis and insights. However, their training GUI is quite helpful since it tells you which labels are underperforming and which labels need action if the F1 score has decreased.

The solution enables me to implement end-to-end automation under certain conditions.

If I evaluate UiPath as a total product, I would give it an eight out of ten.

Public Cloud

Other

My main use case for UiPath Platform is to automate SAP processes and to do Excel automations with VBA and Python.

In my day-to-day work, those automations look like many processes I do, such as generating invoices for the merchants and invoices for the logistic team.

I don't have anything else to add about my main use case or any other types of automations I've built with UiPath Platform.

The best features UiPath Platform offers include the very easy-to-use UiPath Studio because I can use blocks to make the connection from point A to point B.

The block style interface is helpful for my work because, compared to other tools I've tried, such as Power Platform, UiPath Platform is easier to use as it has many integrations, and I appreciate the UI style and the learning development courses the organization provides to users.

All features are enjoyable to me, and the main feature I use is the Excel integration, which allows me to start the software on my cell phone and run it on VBA which fixes my sheet.

UiPath Platform has positively impacted my organization because the time saved is the main characteristic for me. I take two or three hours to do an automation in VBA only, but with UiPath Platform, I can do this remotely and it's faster than manual input.

I save about two to three hours per day overall due to using UiPath Platform.

I don't find any features or aspects challenging or wish were different; the platform actually gives me all the support and I can use all features easily.

At the moment, I don't wish for anything else regarding needed improvements from UiPath Platform.

I have been using UiPath Platform for about five years.

UiPath Platform is stable for me.

UiPath Platform's scalability works well because it has been able to grow with my needs, but my use is very small at the moment.

I never needed customer support for UiPath Platform.

Positive

I don't have any previous experience using a different solution before UiPath Platform.

My main metric for return on investment using UiPath Platform is time saved; I saved about three to four hours per day with the automations.

Before choosing UiPath Platform, I didn't evaluate other options because I used just UiPath Platform since it helped me with my demand.

My advice to others looking into using UiPath Platform is to study the UiPath Platform to use it in the correct way.

I don't have a business relationship with UiPath other than being a customer; I use it for personal use, but I can also do work.

I don't have any additional thoughts about UiPath Platform before we wrap up. I find it useful.

I don't use any other tech products.

I don't think there is anything that needs to change regarding how I found this interview.

On a scale of one to ten, I rate UiPath Platform a nine.

Public Cloud

Microsoft Azure