UiPath Platform Reviews

My use case with UiPath Platform depends on the customer, as I am an expert architect. I build applications, build projects, help customers provide business solutions, ask questions, answer questions, and resolve issues.

The best features in UiPath Platform are the Agentic Robots, which provide a kind of intelligence. 

UiPath Platform offers excellent support and training. They provide free training, unlike Blue Prism. I worked with Blue Prism for three years, and you have to pay for training and certificates there. 

The support is good, and the price is the same as Blue Prism. For me, it is the best number one in the world for bots.

Agentic Automation is a new technology that they built this year. Previously, with the UiPath Platform, we had a robot that we asked to do business actions, but with Agentic, the robot can think. The robot performs actions, and Agentic can make decisions if we program it to make decisions. The customer doesn't do anything. It's a revolution in AI.

My clients have replaced personnel and saved a significant amount of money. For example, I have customers who had 11 people to work, and after one year of using the UiPath Platform, they saved ten people.

We use Communication Mining features in real time for small businesses and critical businesses. We use robots to do actions in real time with supervision through Elasticsearch and Kibana to show what happened in real time. With UiPath Platform Communication Mining, we can automate actions or responses according to the type of content in the message. We can connect to an Outlook and Gmail address.

With Agentic, it can think and provide personalized answers. It's very easy to build automations with UiPath Platform for someone who doesn't have technical skills because they have UiPath for developers and UiPath for business. For teams that don't have enough knowledge in IT, building simple processes is possible. For complex processes, more IT knowledge is needed.

The UiPath user community is extensive and informative. The majority of my clients are big companies. Most businesses share architecture and need strong architecture because the cost isn't high if you choose a strong architecture. They use UiPath Academy to learn and get certificates because there are many products and options in the application.

There has been a 90% reduction in human error. For UiPath Platform, you have three components: UiPath Studio, the robot, and the orchestrator. For annual updates, the orchestrator takes one day, while the robot and Studio each take one hour.

The area that has room for improvement in UiPath Platform is the price. 

I have been using UiPath Platform for around ten years.

For stability, the orchestrator rates at ten out of ten. It is very stable. Studio rates at a nine out fo ten, and robots rate at eight out fo ten since they work only with Microsoft.

The solution is scalable. If you want to add machines, it's very easy. However, you have to do the architecture with a professional, not just with a developer.

The vendor support is very good, and with all my customers, we have premium support. It rates a ten out of ten.

UiPath Platform is better than Blue Prism. Blue Prism's training isn't free. You have to pay to get information, and they don't have cloud. They built their cloud two or three years before, so they are behind.

The ease of the deployment depends on whether you want to know about developers or architecture. For architecture, I am alone for all customers. I administer the platform, install the production, and perform all tasks related to production. For developers, it depends on the customer. I have customers who have ten, 20, or even 50 developers.

The solution requires maintenance. You need the big update in a year, and depending on the customer, two or three updates in a year, with one update every three months, but you have to update once a year.

I can estimate that all my customers see about a 40% return on investment. This saves about 40% of time. It depends on the process; some processes save all the time, while others save significant time.

In the beginning, when I built the application, we didn't talk about licenses. We buy licenses, but after one year, we try to mutualize and share licenses with different customers to minimize the number of licenses and to minimize the cost of the application.

I rate UiPath Platform ten out of ten.

On-premises

Microsoft Azure

The best features of UiPath Platform include their document extracting technique and OCR, which are highly effective, as well as their data management and implementation methods. Their exception handling capabilities are particularly strong in this regard. The valuable features of UiPath Studio that have helped in designing automation processes include document understanding to process or scan documents, recent authentic automation that's currently in high demand, and their UI apps integrated with the studio, along with their assistance to trigger the process from the client side.

UiPath Orchestrator has been essential in managing automated tasks for my organization, as it is a must-use feature. Without the orchestrator, I cannot control my project or automation. If I want to trigger the process either by time or any event, I have to use the orchestrator to check the status of the jobs running and the output. Additionally, if an exception occurs, I can only see it on the orchestrator; it is a crucial component, as without it, I cannot monitor my jobs.

The best features of UiPath Platform include their document extracting technique and OCR capabilities. UiPath Studio has been valuable in designing automation processes through its document understanding functionality, authentic automation capabilities, and UI apps integration. The orchestrator has proven essential for managing automated tasks, controlling projects, and monitoring job status and exceptions.

There needs to be more user use cases in their demo, as the current use cases are very basic. They should include moderate use cases with varying difficulty because implementing a project using only simple use cases is insufficient. They have numerous features that cannot be covered completely in their tutorial, so adding instructions and small videos about particular features or assets would enable users to understand how to use these features without requiring additional training from the academy or other portals.

I have been using the solution for three to four years.

Regarding stability, I would rate it as nine because they are updating their features very frequently, which requires us to manage with their frequent releases.

The scalability of UiPath Platform deserves a rating of nine as I haven't encountered any issues in this regard.

The technical support for UiPath Platform deserves ten out of ten. They are available within a given time, and their support is strong, with a very robust community portal from which I can get support directly.

When comparing UiPath Platform with other automation tools such as Blue Prism, Automation Anywhere, and Kofax, I find that in terms of quality and features, UiPath Platform is superior. They have numerous features, and their OCRs can process handwritten documents.

On a scale from one to ten, I rate the overall solution as nine because of its frequent modifications, and developers need to stay up to date with the release documents. What stands out about UiPath Platform is its feature set compared to other tools. I would recommend this product to other users because of its extensive features. While I'm not certain about its cost comparison to others, feature-wise, it is better than its competitors. It offers multiple capabilities that some automation tools don't currently provide, so if the product is within budget, users should opt for UiPath Platform.

Public Cloud

Microsoft Azure

My main case use for UiPath Platform would be to automate user experience and make it faster.

The feature I appreciate the most on UiPath Platform is the web interface. I work primarily on the supporting end in the backend, so that's my go-to place to troubleshoot. These features have benefited my organization by helping eliminate waste.

My teams have used the vendor's UiPath Academy courses. The biggest benefit from UiPath Academy is understanding the process better, as it provided a good introduction when we didn't know what was happening beforehand.

My experience with the UiPath user community shows that talking to people in similar situations is valuable for troubleshooting. 

I would love to see UiPath Platform improved by having a better mobile application. Currently, while the web portion is available, the mobile app needs significant improvement.

I have been using UiPath Platform for the last 18 months.

I have not experienced any performance issues with UiPath Platform that I am aware of, and I would have known.

UiPath Platform scales effectively with our growing organizational needs. We are utilizing what we have, and if we need more, it's fairly easy to add more afterward. Though there is a cost associated with scaling, the platform remains scalable.

I have expanded my usage of UiPath Platform.

I would evaluate customer service and technical support for UiPath Platform as great. We have had no issues with support.

Positive

Prior to adopting UiPath Platform, we were considering the Microsoft solution to address similar needs, but we never implemented it.

My experience with deploying UiPath Platform was easy. We had assistance.

The process was smooth. We had help setting up the new virtual services.

I cannot share specific data points, however, I have seen a return on investment with UiPath Platform in terms of hours saved. I am not familiar with the financial aspects.

Regarding pricing, setup costs, and licensing for UiPath Platform, I don't see any of that information. From what I've heard, it's expensive and could be more affordable.

I was not part of the evaluation process for other solutions before selecting UiPath Platform.

We are not currently using the generative AI. 

My advice to organizations considering UiPath Platform is to find a good partner to work with. Having someone with prior knowledge to help is essential, especially in the beginning, as you might feel lost otherwise.

I rate UiPath Platform a ten out of ten.

Public Cloud

Microsoft Azure

My current use cases for the UiPath Platform include web development, web automation, desktop automations, and using document understanding, along with PDF automation using document understanding.

The most favorite feature in the UiPath Platform is the document understanding, and I appreciate the ability to automate the web part when applications do not have API access. The document understanding feature is based on ML technology, which extracts fields from a PDF document even when they are semi-structured or unstructured, based on the training models.

I use the UiPath Platform overall, including UiPath Studio and everything associated with it. Knowledge without scripting helps my colleagues who do not have any experience with scripting, as the UiPath Platform allows basic automation without requiring such knowledge. For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge.

There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code. The Web Studio works when there are APIs involved, but it could be made more user-friendly and developer-friendly. It currently works only in cases where it is not dependent on a machine.

My total experience with the UiPath Platform is around 4.5 years.

Crashing from the tool end is very rare; only during upgrades might some issues arise. Overall, the occurrence is minimal. Proper exception handling in the code also ensures a low exception rate.

For technical support, I would rate it around eight or seven out of ten, mostly leaning towards seven plus. Most of the time, when we reach out, we have calls with the UiPath team, and we usually end up finding the solution or alternative methods.

Positive

I have used Power Automate as well. In Power Automate, it's easy to integrate with all Microsoft applications because it has direct integrations where all you need to do is change the URLs and authentication part, making it very simple to integrate with SharePoint or any Microsoft product. I also have basic insights into Automation Anywhere.

The initial deployment using the UiPath Platform was actually easy. Everything is organized in UiPath, and there is a forum available for support where users can post questions and get replies. The courses are also well-structured, making it easy for beginners to understand.

I took around two weeks to learn the basics of UiPath automation since I come from a CSE background.

The number of people required for this type of deployment depends on the timelines and project length. A basic UiPath bot would typically require one person for development.

I don't have any insights into the licensing at the enterprise level.

When considering alternatives to the UiPath Platform, options we looked into include any scripting language or similar solutions.

I have used the AI integration features of the UiPath Platform, specifically the integration concept with the LLM model where we provide a prompt to get results that we extract and send over email. This is typically used to analyze resumes for our HR team, which receives numerous resumes. Using the AI integration concept in the UiPath Platform, we read resumes uploaded to the LLM model, extract relevant data, and filter out the necessary resumes. 

I rate the UiPath Platform a nine out of ten, based on my experience compared to Power Automate and basic knowledge of Automation Anywhere. I've found UiPath to be well-organized and well-structured for beginners.

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs. 

My main use case for UiPath Platform is invoice processing. An agent helps identify relevant inbound emails/attachments (invoices), then a robot validates and posts invoices into two or more Saas or app (i e:ERP platforms). Document Understanding/IDP extracts key fields (vendor, invoice number/date, totals, tax, line items) before human validation and final posting to finance.

UiPath helps by providing an enterprise-grade framework for governance and auditability in regulated contexts. It reduces the effort of rebuilding controls for each automation, supports standardized delivery, and improves reliability and consistency when handling client-facing processes.

The most valuable capabilities for my use cases are Document Understanding/IDP and IXP for processing and classifying documents at scale. UiPath Studio also stands out: the activity library and reusable components allow fast development with consistent design patterns across projects, supporting maintainability and centralized deployment.

UiPath is a leading platform for enterprise automation. For my use cases, the main improvement area is agentic/LLM-based automation maturity in production; especially consistency, controllability, and reducing the iteration required to reach stable results. Continued enhancements to guardrails and human-in-the-loop workflows would further strengthen large-scale deployments.

I have been using UiPath Platform for seven years.

UiPath Platform is the best in terms of stability.

Regarding UiPath Platform's scalability, I have never tried scalability with a hundred or thousand robots, but they say it is easily scalable. I have never had those clients where I could put a hundred to a thousand robots, but they say it is scalable easily. I trust them.

The customer support for UiPath Platform is good.

Positive

Before choosing UiPath Platform, I evaluated options such as Blue Prism and Automation Anywhere.

I have seen a return on investment of around a huge return in three to six months, which is a short time regarding the usual SaaS products from two to three years ago or 18 months prior. Now with UiPath Platform, you can deliver a return on investment in three to six months. It depends on the complexity of the workflows.

Overall, the experience with pricing, setup cost, and licensing has been acceptable. The key is to size the licenses to the automation strategy and expected utilization to ensure predictable ROI.

I evaluated Blue Prism and Automation Anywhere, but selected UiPath for its overall ecosystem and delivery speed for enterprise automation—particularly around development experience, orchestration, and document processing for end-to-end workflows.

I would rate UiPath Platform 9/10. Start with a high-volume, well-defined process (e.g., invoices), define ROI metrics upfront (cycle time, volume, error rate, cost of errors, build/maintenance), and scale gradually with clear governance and reusable components.

Private Cloud

Other

My use case for UiPath Platform includes various automations such as web automation, desktop automation, SAP integration, and ServiceNow integrations. I have been involved in multiple developments and completed multiple end-to-end automations.

UiPath Platform has increased efficiency by around 50%-70%. It has helped reduce human error by about 60%-70%, and we even have some healing agents in recent upgrades that automatically identify any changes in UI elements.

The best features of UiPath Platform include its user-friendly nature; since this is a low-code and no-code platform, it is very accessible. Someone with technical knowledge of RPA can simply try downloading some community versions of UiPath and get started. It is very easy and friendly to access, and if you have any questions, the UiPath community and academy-level training are extremely useful for those who are initially unaware of the platform.

UiPath Platform has helped users who have limited programming knowledge, as those who are aware of basic coding can utilize features such as Autopilot, which corrects mistakes. If there is something wrong, it will guide them back on the right track. Users with basic knowledge can try learning through academy-level courses, and many community platforms such as YouTube serve as helpful resources for sharing questions and resolutions.

There are areas within UiPath Platform that could improve. While the interface is user-friendly and features are advanced, further simplification could enhance usability. One improvement could be addressing compatibility issues. Sometimes, when upgrading, users need to downgrade due to version compatibility problems.

I believe they should reduce the certification costs or offer better deals, especially around December or January when people may be interested in discounts. 

I have been using UiPath Platform for three and a half years.

I have not experienced any downtime so far. I would rate stability as a perfect ten out of ten. We receive notifications for any potential downtime, so we are prepared for any future occurrences.

The scalability of UiPath Platform is impressive and fits our capacity requirements. Our clients are primarily large enterprises.

Currently, more than 1,000 users in my organization utilize UiPath Platform, and I observe many migrations from other platforms to UiPath due to its accuracy and up-to-date versions.

I would rate the technical support for UiPath Platform a ten out of ten. The support channels are effective, and tickets receive prompt responses.

Positive

When comparing UiPath Platform with other solutions I have tried, such as Automation Anywhere and Blue Prism, I appreciate the built-in REFrameworks. Understanding the REFramework allows me to build automations effectively, whereas other platforms lack such built-in frameworks and may lead to mistakes during automations.

I find UiPath Platform to be a bit expensive compared to other platforms, including certifications. Some organizations provide vouchers for free certification, but individuals need to invest their time and money for certifications, making it a bit costly.

It has a high cost, for instance, $150 for basic certification and $300 for professional certification plus GST, while unattended machines cost over $10,000. It is indeed expensive, but I still choose UiPath as the best option overall.

We use both the attended and unattended automation options available in UiPath Platform; during the development phase, everyone does attended automations, such as in debug mode or for testing purposes. When we transition from the development phase to UAT or system integration testing, we use the unattended mode.

The impact of UiPath Platform's analytics on our decision-making processes is significant; it is based on the processing and automation tasks. For example, for web automation, users need to log in, format data, and download files. Using community versions, you can conduct trial runs to see its effectiveness, and based on demo sample workflows, you can take the next steps. I feel UiPath Platform is the best, as I have experience with multiple platforms.

The maintenance requires some effort; typically, a developer focuses on code development, while support teams address issues post-deployment due to UI element changes or interruptions. I'd say if we have five developers, one support person is sufficient, and for maintenance of five to six unattended machines, two people can effectively manage the workload.

Overall, I would rate UiPath Platform a nine out of ten.

Public Cloud

Other

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

Positive

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

Public Cloud

Other

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

Positive

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.