UiPath Platform Reviews

We have been using UiPath for almost the last five years in the industry, where a lot of research development, and clinical trials are happening. Many of the processes are centered around clinical trials, especially around translation. 

Being a global company, we conduct a lot of clinical research involving various languages and regulations. Earlier, we were outsourcing translation services, which presented security and timing challenges. 

With UiPath, we built bots that collect clinical trial documents from various sources and translate them into the desired language, ensuring security and faster delivery. We no longer need to outsource, and translations are now super fast, sometimes within hours.

UiPath has significantly helped our organization by providing solutions that save time and enhance efficiency. It has automated many tasks, allowing our staff to focus on other projects. 

We've built attended bots for research analysts who can now complete tasks while attending meetings. These bots save 5,000 to 8,000 hours yearly, contributing to our overall efficiency and allowing us to save a lot of money. UiPath has also enabled us to achieve outcomes like speed, scalability, security, productivity, and quality.

The user experience that UiPath offers, particularly the ease of use with the Studio's drag-and-drop feature, speeds up development significantly. 

The connectors available in integration services are helpful for quickly connecting with applications like Salesforce and ServiceNow. 

I appreciate the orchestration capabilities and document processing integrations. 

Additionally, the prompt-based workflow-building feature, where you can use natural language to build workflows, is quite impressive.

While UiPath is exceeding my expectations, there is room for improvement, particularly in the studio's performance. Sometimes, it takes a while to open and launch workflows, and this speed issue could be addressed. Additionally, the support could be improved, especially regarding the availability and expertise of support engineers.

We have been using UiPath for almost the last five years.

UiPath is very stable. I have never experienced any bugs in the product.

UiPath has always met our expectations in terms of scalability, as we can scale it across the global enterprise level.

Support is one area that could always use improvement. There have been challenges in getting timely support, especially during emergencies, and sometimes we don't get experienced engineers to solve problems.

Positive

In my career in digital transformation over the last fifteen years, I have used tools like Blue Prism and Automation Anywhere. However, UiPath has proven to be superior because of its ease of use and continuous improvement.

The initial setup of UiPath was straightforward and very quick. It took only a couple of hours to set up the environment.

I handled the implementation in-house with the support of UiPath and have been involved in every phase of the development life cycle, from infrastructure setup to discovery and deployment.

We are saving almost five million dollars every year. Our bots save about 5,000 to 8,000 hours yearly, equating to roughly $5 million to $7 million dollars in savings annually.

The pricing could be reduced as Microsoft Power Automate is becoming a strong competitor. There is a significant difference in cost between UiPath and Power Automate, with Power Automate being more affordable for some automations.

In the past, I have worked with Blue Prism and Automation Anywhere. I find UiPath to be superior due to its user-friendliness and innovative features.

Always explore using AI first, as it is often a cost-effective and simple solution. UiPath's integration of AI workflows in a user-friendly way brings a lot of potential for automation.

My main use cases for UiPath Platform at SAP, where I've only been for two years, mostly involve in-house applications. 

We build bridges. We use RPA as a bridge between different in-house applications. It's mostly web automation or database-related. That's what we have now, but we are in a transformation phase to SAP, so we're hoping to implement UiPath Platform there.

The examples I can provide about how these features have benefited my organization include the capability to work with all other applications. We have many in-house applications, and using UiPath Platform, I'm able to build that connection using APIs or directly with the database.

The feature I most appreciate about UiPath Platform is the Orchestrator.

I faced challenges after migrating to cloud recently. We were on-prem in our organization, and since we migrated to cloud, when we were on-prem, all the jobs were working. We never had any issues with processes getting stuck or triggers. We had a smooth running of processes for a very long time.

Recently, we migrated to cloud and we are seeing issues with jobs getting stuck without any reason. It's not in any loop or anything. When I see the logs, it shows that it started, but nothing after that in the logs. That's something I'm yet to figure out what is happening. I just noticed this one or two days before I came to the Fusion, so I don't know what's happening.

I have been using UiPath Platform since 2017.

I haven't really faced any issues with the stability and reliability of UiPath Platform, so it's really reliable. 

The only bad experience I had was after the cloud migration, with these bots getting stuck. I'm yet to dig deep into it. I don't know what's happening. Those were the same processes that were running on-prem for a very long time continuously without any issues. 

I just noticed it one day before coming here, so I don't know if it's something on our side. I have to research. If I don't find anything, I'll definitely reach out to our UiPath contact.

UiPath Platform scales with our growing needs of the organization.  We have expanded usage. We have two teams internally in our organization. We had around ten bots altogether, but we recently moved it up to 15.

I evaluate my customer service and technical support experience as very responsive. We've got all our tickets or concerns looked at very fast.

Positive

Prior to adopting UiPath Platform at SAP, I was using another solution in my previous organization. We started with a different tool. I was there at that time, but that was not as good as UiPath Platform.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We do monitor our ROI for every project we deploy to production. We do see a great return on investment, and that's why we continue to use it. At SAP, we have been using it since 2018, so we are continuing to use it because of the return on investment.

What was better about UiPath Platform compared to my last program was its compatibility with other applications. In 2017, when all these platforms were new, the other tool I was using didn't have as much compatibility with other applications. Also, for creating triggers at that time for that application, we had to use other batch jobs. UiPath Platform had all that in the Orchestrator.

My advice to another organization considering using UiPath Platform is that it will definitely save a lot of time. It's highly recommended, but do your research before deciding which feature to use. There are many options available, so consider the ROI before picking AI or the feature. 

On a scale of one to ten, I would rate UiPath Platform a nine.

I mostly use the UiPath Platform for robotic automation.

We use both attended and unattended automation options within the UiPath Platform. The unattended automation is good, but we have some performance issues with some of the systems we are working on. However, it fulfills the purpose for our work.

The best features I appreciate about the UiPath Platform include the ability to enable some components to be used, as well as the dashboards for logging and the bots' performance after deployment. It is also easy to use.

I assess the impact of the analytic capabilities on my decision-making process positively, as we provide this for customers running their business to see how much they're saving on efficiency or I advise them on the best use cases to invest in.

We haven't worked much with AI features, but I am looking for some features there. Overall, it provides us with what we need the most. 

They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things.

I have about four or five years of experience.

We do not have downtime with the UiPath Platform, although we may have some minor issues or unhandled exceptions, but it's fine. I can say that we do not have downtime. I would rate the stability of the UiPath Platform as a nine out of ten.

The UiPath Platform is fulfilling the purpose so far. We don't have issues.

In my organization, around 150 specialists work with the UiPath Platform. Most of our clients are enterprises in care services or telecommunication.

I would rate the UiPath Platform's technical support an eight out of ten.

Positive

I didn't do its deployment myself, but from the feedback I get from the team, it's fine. It's not complex.

For my clients, the average deployment time is days.

It is based on the use case. If the use case needs several bots, it gets expensive.

I find the UiPath Platform much more efficient and easier than Blue Prism, and it offers many more features than Power Automate, so it strikes a perfect balance.

I would rate the solution an eight out of ten.

The tremendous benefit comes from how these features of UiPath Platform have benefited our organization. We have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR. The efficiency gain is tremendous.

The features of UiPath Platform that I prefer most are UiPath Studio and UiPath Orchestrator. We have not yet started using the Agentic AI features, so we are still on the legacy platform system, but we are in the process of moving our platform to the cloud. From November, we would have the Agentic capabilities.

We have been using UiPath Platform for six years so far.

I assess the stability and reliability of UiPath Platform as phenomenal. Over six years, we have created zero support cases with UiPath.

UiPath Platform scales very effectively from the growing needs of my organization without any problems.

Before adopting UiPath Platform, we were using Selenium, an open-source tool for automation. Some people were using Python code for automation. Then we realized it was time to purchase a product or software that handles automation instead of all the pocket automation that everybody was building. That was the rationale to implement UiPath Platform.

My experience with deploying UiPath Platform was easy and everything worked efficiently during deployment.

I have seen a return on investment with UiPath Platform, but I cannot share specific data points.

My experience with the pricing, setup costs, and licensing of UiPath Platform has been pretty decent so far.

We looked at a bunch of automation tools in the market in 2019 before selecting UiPath Platform. We evaluated UiPath, Automation Anywhere, Blue Prism, and Microsoft Power Automate, but ultimately chose UiPath Platform because it was and remains the market leader.

Many positive aspects stood out in my evaluation process when comparing options for UiPath Platform, such as how robust the tool is and how it works efficiently and seamlessly with multiple technologies. It functions effectively with web-based automation, SAP, Salesforce, and other platforms. UiPath Platform fits efficiently into all these ecosystems, which was one of the reasons to choose it. Besides cost and other factors, the adoption in the industry and the number of references we received were very positive about UiPath Platform.

My advice to another organization considering UiPath Platform is to adopt it and start automating without delay.

The factors that led me to consider a change before using UiPath Platform were mostly scalability and harmonization. We didn't want everybody in the organization to use different tools for automation. It had to be unified because we are a large enterprise. One tool makes sense. From a cost perspective, not the license cost, but the maintenance cost is important. If everybody writes their own piece of software or code for automation, support becomes problematic. There's no unification. Support, cost, scalability, and reliability were key factors in propelling us towards a software automation tool.

UiPath Platform is doing a good job with respect to connecting to other ecosystems and platforms. Looking at the announcement today, they're connecting to Salesforce, LlamaIndex, and Microsoft. That's a good sign. I think everybody is building Agentic stuff and Agentic AI, and most platforms work seamlessly from service providers and competitors. The key is to provide easier integration for people to build and develop by providing numerous connection tools.

The way we have expanded our usage of UiPath Platform is very prudent and judicious in how we leverage the bots. We try to maximize bot utilization rather than purchasing additional bots. We use the bots repeatedly, depending on the schedule, fitting the available bots across multiple schedules. We have expanded, but not necessarily in terms of purchasing additional bots.

I would rate UiPath Platform overall a 10 out of 10.

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10. 

Our communications company intends to use UiPath and AI to determine the best fit and time for commercials based on the customer's usage and payment for the spot. We haven't fully deployed AI, yet. It's becoming more critical to leadership, but we're still doing testing and researching

Our goal with AI is to significantly reduce the manual effort needed to determine where to place ads. We don't have enough human resources to place spots around the clock, so we want UiPath to fill in the gaps by augmenting existing staff without hiring people.

Our leaders and stakeholders are pleased with the RPA results and want to expand our usage. We're still waiting to implement AI. 

Orchestrator is the most valuable feature.

UiPath could improve on-prem availability. I would like to see a load-testing feature, but that's coming.

We have been using UiPath for about three years.

We've never had any issues with stability. 

We just keep adding bots and have not encountered any problems expanding.

I rate UiPath customer service nine out of 10. Overall, it's been great, but in a handful of cases, we've dealt with someone at support whose ability wasn't quite where we wanted it to be.

Positive

We previously used Pega, but our leaders decided to switch to UiPath 

I can't quantify the amount of time we've saved with UiPath, but we've reduced our headcount by about 10 percent. We're not laying people off, but we can backfill employee positions with automation as they leave.

UiPath is perceived as more expensive, but it's pretty close when you break down the licensing model and look at how much competitors charge per connection. We've done the analysis.  

I rate UiPath nine out of 10 because we can't use the cloud stuff yet. If we were on the cloud, I would give it a perfect 10.

We are a diagnostic laboratory that receives tissue samples from all over the country daily. To manage these, we implement UiPath for Document Understanding to process requisitions from clinical providers. This information is then loaded into our laboratory information system, enabling us to carry out the diagnostic process. We have a dozen bots operating across various functions, assisting in tasks such as screening resumes in HR and data entry on patient information.

Automation has increased our productivity. In my three years at the company, the number of employees working on data entry has grown from 15 to more than 50. We needed an alternative because we couldn't have 150 employees in one room doing data entry. UiPath has improved our efficiency by 60 percent and reduced errors by 87 percent in the assessment process. 

In healthcare, our top priority is to eliminate as many mistakes as possible. A mistake in our business can kill someone. Our second objective is to build better security measures to protect patient privacy and the sensitive information we handle. We also hope to improve efficiency and help our employees work better. It has helped take people away from mundane tasks and allowed them to focus on what truly needs their expertise.

We've achieved some of these outcomes so far, but we've only been automating for a year. I came to this event last year knowing nothing about UiPath, but I met some people and hooked up with a partner to get started. I met some people. We got hooked up with a partner who could help us get started. Then, I started hiring developers. We're still early on in this relationship, but we've already seen tremendous gains in efficiency and error reductions. 

Document Understanding has been particularly helpful, and so has UiPath's ability to interface with other applications. AI is the next phase. Document Understanding can only process about half the documents that come in. We need the AI component to start helping so that the half we can't process has a methodology on what needs to be done with it. 

AI automation is a high priority. A year ago, I was the chief operating officer, and now I'm the chief innovation officer. Our CEO saw that we needed to have a dedicated technology group looking for solutions, and he asked me to move into this role. I have seven full-time developers on my team who are specifically looking for things to automate. When I saw the demonstration this morning, my mind was blown. They're doing so many things that we could do that will take us to the next level. We can have AI interact with our pathologists and assist them in diagnostic research. We can apply UiPath across our billing processes and everywhere.

While not a negative remark toward UiPath itself, our initial partner was limited in helping us achieve our goals. We are now directly working with UiPath support, which has been exceptional.

We have been using UiPath for about a year.

The solution is very stable.

I think it's we I think we we I think I don't have any barriers in my head of what we can do do or not do with it.

I rate UiPath support 10 out of 10. It's outstanding. Working with them has been a game-changer. 

Positive

We did not use any different solution before adopting UiPath.

We initially worked with a partner who was limited in aiding our objectives, leading us to work directly with UiPath support.

We saw a 60 percent improvement in efficiency and significantly reduced errors.

I rate UiPath 10 out of 10.