UiPath Platform Reviews

UiPath Platform has helped reduce human error and free up employee time as we implement use cases in production for automation. We have manual end-to-end processes and receive requirements gathering from the business and clients, then implement those manual processes through automation. For example, in an address-related use case, humans sometimes make mistakes due to human error. However, through automation, we validate the data captured from the application or from attachments, and our automation checks the postcode to validate whether it is correct. If it is, then we consider it valid. This type of use case was delivered recently.

I have been using UiPath Platform for the last five years while working for a banking client, specifically for TSB UK bank. I was delivering multiple use cases related to fraud, mortgages, and other processes. Recently, I started working on use cases related to HR, such as claims, addresses, national IDs, and personal information.

I recently started using the Agentic Automation feature with the product. I just completed one proof of concept related to loan approval through Agentic only. I created one agent and mentioned the system prompt and user prompt regarding the business requirements through the agent. The agent was called through UiPath Agentic via Maestro. I called and mentioned all the logic related to in which cases to take decisions and in which scenarios we need human intervention for manager approval. Recently, there was a loan request use case where if it involves less than 5,000 pounds, we can approve this loan amount without manager approval, provided we check the validity of the customer, designation, and other details. If it is more than 5,000 pounds, we do not take the decision and send the details to our manager through Action Center for the manager to review the details and approve the loan amount. Once approved, our agent continues to send email notifications regarding the loan approval. The proof of concept I created is already implemented.

UiPath Platform has helped reduce human error and free up employee time. It validates data captured from applications, such as postcode validation, thus enhancing accuracy in processes.

The best part is that if I have resources that are not well-trained in UiPath Platform, I can train them within two to three days, and they can start working on UiPath Platform. Additionally, there are multiple training materials available from UiPath that are very useful for our resources and our developers.

I have noticed some drawbacks and downsides that require improvement not just in UiPath Platform but in all RPA tools. Recently, all RPA tools were reduced in the market due to some GenAI or other tools. After that, UiPath included multiple features, Agentic, Maestro, and GenAI capabilities. Each and everything is now available in UiPath Platform, including creating agents and calling LLMs. This is the good part in UiPath Platform. I see the market, and UiPath Platform is growing, and we already saw some improvements in UiPath Platform.

Regarding improvements, I am not completely sure, but I know that in UiPath Platform, IXP is available. It relates to an upgraded version of Document Understanding. Through IXP, we can automate processes related to communication and capturing information from chats and everywhere. I am not entirely sure if we need to purchase an additional license for this, but that is my understanding.

I have been using UiPath Platform for more than seven years.

In our case, I am not facing any monitoring-related issues in UiPath Platform because whatever processes we delivered, our support team and maintenance team are validating and monitoring all the details related to our processes in Orchestrator. I thought about how to integrate Dynatree in our Orchestrator. However, I am not completely aware regarding that, but I thought we would implement it in our process.

If I have to rate the technical support of UiPath Platform on a scale from one to ten, I would give them a nine because whenever I raise a ticket, I always receive a response from UiPath Platform support team. Sometimes I am not aware, but I reduce one point just because of some instances from one or two years back. However, as I remember, whenever I request support regarding our technical issues, UiPath Platform resolves my issues.

UiPath Platform implementation is done by a different person. I am doing something related to requirement gathering and solution architect type.

I am familiar with UiPath Platform.

For now, we can discuss the on-premises version. I am familiar with the on-premises version, and it only takes a few hours.

One person can do the deployment.

We are using the vendor's UiPath Academy courses.

The biggest benefit I have seen from UiPath Academy is the availability of lots of features and new training. Whatever upgrade is coming from UiPath Platform, all the details are already there. If you have untrained UiPath Platform resources, you can train them within two to three days and refer them to use UiPath Academy. Multiple courses, both new and older, are already there, so they can start working through training as everything is available. I have completed multiple training sessions and certifications from UiPath Academy along with my team.

When comparing the price of UiPath Platform with Blue Prism, UiPath Platform's price is lesser than Blue Prism's product. I would rate this review experience a nine out of ten.

I worked on a maintenance project for a European client on UiPath Platform approximately six months ago. The project involved SAP automation on UiPath Platform, where we automated several repeated tasks for the SAP application.

I explored agentic automation, but since it was a maintenance project for SAP on UiPath Platform, we did not get the opportunity to use it there. However, I see significant potential for agentic automation in other applications. For example, in Workday, there is a lot of manual work to be done by HR teams and many other teams. If they add customizable features and reports, I believe it will be more helpful compared to UiPath Platform.

UiPath Platform definitely helps us reduce a lot of human errors and accelerates the outcomes of repetitive work. It helps us finish tasks faster than humans would.

The Orchestrator and Unattended Bots in UiPath Platform are the most valuable features for us. Without human intervention, they help us run automations. I can run the bot 24/7 and respond to emails during nighttime, since I cannot be available for 24 hours. UiPath Platform helps us respond to emails, run schedulers, and accomplish many other things. UiPath Platform has a lot of features.

UiPath Platform could focus more on including legacy applications. Currently, SAP, Workday, and a few other applications are legacy systems that they support, but they could work more on Workday and add more features for it.

Right now, I would rate UiPath Platform at nine out of ten. If they add more features for Workday, since we now have a lot of customers using Workday, it would be helpful for us to propose UiPath Platform to Workday users. With additional Workday features, I could give them a perfect ten out of ten.

I was not working with UiPath Platform for the last five months. Currently, I am working with Playwright.

I can give UiPath Platform a nine out of ten for stability.

I can give UiPath Platform a nine out of ten for scalability. I say this because of Workday. If they add more features, I would definitely give them a ten out of ten.

I will give a ten out of ten for technical support from UiPath Platform. They respond to our queries and provide support whenever we need it, always on time. They support us even in regional languages as well as in English, and they can help us with any requests.

The initial setup for UiPath Platform is very simple.

Mostly, the implementation team requires our help for setup, but UiPath Platform already has the handbook and manual available on their website. If they need any additional help, they pull me in and we have a meeting to set everything up for them.

Overall, I give UiPath Platform a final rating of nine out of ten.

UiPath Platform has a valuable user community. Community happenings are occurring in multiple metro cities here in India. In Chennai, there have been multiple community meetings held recently, and I have participated in two of them. When you attend these meetings, you share knowledge and learn about the latest developments. The UiPath community is really good, and whenever there are community meetings happening in Chennai, I am mostly present.

Regarding agentic features, I learned about them when I was part of an event where they discussed the agentic features of UiPath Platform. However, I have not tried them yet because I did not get the opportunity to do so.

My main use cases for UiPath Platform include automating repetitive tasks, file transfers, and website interactions.

The features of UiPath Platform that I prefer most is the queue functionality, which really organizes and keeps track of what was successful and not. It's very helpful. 

We have a process where we have to enter a website using UiPath Platform in general. Whenever the queue is empty, we actually go to a part of the website where we export all the items that the team would have to do manually, and that gets uploaded into the queue. When there's content in the queue, we start processing the transactions, which is when it starts doing what it has to do. Once that's done, it reads the queue again to see if it's empty. If it's empty, then we look at the website to see if there's more content to download or not. 

Typically, whenever there is something to download, that means there's work the team has to do, creating a self-cycle where it checks to see if there's always something to do.

I have a few ideas on how UiPath Platform can be improved, however, they have fleeted from my mind.

I have been using UiPath Platform for three years.

I assess the stability and reliability of UiPath Platform as very strong. I have not experienced crashes or downtime. It's very reliable overall, although there's an ongoing issue with a selector that doesn't want to be read for one particular website, which we're addressing by submitting a ticket.

UiPath Platform scales beautifully with the growing needs of the organization. 

We have expanded our usage of UiPath Platform, and the smoothness of that process is primarily found in developing processes and collaborating with stakeholders, ensuring everyone understands the growing transaction volumes that ultimately lift the team. However, the volume does increase significantly.

I love everyone in the customer service and technical support teams; they're great. I would rate the customer service and technical support I receive a ten out of ten.

Although we don't submit tickets too often, we work closely with the account technical help, and if I were to rate him and his team, they are always there to provide answers. If they don't have an answer right away, they come back with one after a few days.

Positive

Prior to using UiPath Platform, I was using another solution.

The deployment in general is really straightforward. The one thing that was an obstacle, from everyone I've talked to, is more of a compliance issue, an information security issue, and just getting them on board. Once you get the green light from that side and they green-light certain projects, deploying bots is very seamless. 

As long as you know the basics and what you're trying to tackle, it's very straightforward to publish and run things in production.

I have seen a return on investment with UiPath Platform. For instance, one process I mentioned would take the team 50 tasks per day, which has ramped up to a substantial number of 500 to 600 tasks. 

Even with 50 tasks per day, it would take them a whole day to complete it. There's no way they could have handled 500 tasks, however, the bot does it in less than half a day, and we have approximately 10 to 12 bots tackling that process.

I don't really handle the pricing.

My advice to another organization considering UiPath Platform is to be patient in getting your information security team on board; I had to be patient for about a year. But after that, being able to use the product was worth the wait. So step one is patience, and in the meantime, increase your team's knowledge on how to use the tool, which aligns with my earlier point on UiPath Academy being perfect and really good. 

I would rate UiPath Platform as a nine out of ten.

My main use case for UiPath Platform is mostly in the finance space, specifically our accounting realm, although I come from manufacturing.

The features of UiPath Platform that I prefer most are Studio and Document Understanding. Studio is just a great development environment, easy to learn, easy to get through, and Document Understanding is a best-in-breed data extraction. 

My teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are demonstrated through our citizen developer program which uses it exclusively to help train our citizen developers, and I myself learned the entire platform through Academy.

My opinion on how UiPath Platform can be improved is that I dislike cloud or web apps in general, so getting all of the cool cloud features for Studio Cloud into Studio Desktop would be my biggest priority, however, that's a personal vendetta against web applications.

I have been using UiPath Platform for about three years.

I assess the stability and reliability of UiPath Platform as consistently strong. I have experienced some outages, but minimally unplanned, and anything else that happened has been internal updates causing issues.

My assessment of how UiPath Platform scales to the growth needs of my organization has been positive with no complaints. We have expanded usage. The process of expansion was quite smooth: buying new licenses, paying money, and moving forward.

I would evaluate my customer service and technical support as great. 

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support an eight out of ten. There's always room for improvement. 

Initially, our technical account manager was not the best, and some things happened that still have a sour taste in my mouth from three years ago. Our current account management has been wonderful, with no complaints. They are super responsive and very knowledgeable.

Positive

The deployment was slow. That's more due to company restrictions than UiPath restrictions.

We have received an ROI.

The UiPath user community provides significant value through its large community, being one of the bigger vendors in the space. Being part of that community, the forums, and the people offers a wealth of experience to draw from. My advice to another organization considering using UiPath Platform is to scale quickly, get funding, and buy-in from leadership. 

Overall, I would rate UiPath Platform seven out of ten, as there's always room for improvement.

The main use cases I see my clients implementing UiPath Platform for vary. It can be procure-to-pay, finance functions, GL reconciliation, and invoicing, specifically in the finance space. That's my background. 

Many customers implement Agentic AI, Agentic automation in the BPO space where they want to take away the human in the loop function, put an agent, and orchestrate that on top of calls and everything. 

The other places we're seeing a lot of traction are law firms, which are very document-heavy. They're trying to get agents sitting on top of their documents and trying to get information, which basically saves them a lot of time and effort. Even my wife's a lawyer, so I know they are running into many issues, wasting too much time with document processing, gathering, and then understanding the gist of the documentation, aligning it to the case. 

We're very user-heavy with a lot of human intervention. If it's possible to build agents to do the work with a chatbot and then orchestrate the chatbot and put guardrails around it in terms of testing and everything, that becomes our biggest function. On the finance side, be that reconciliation, where we can build an agent or an orchestrator which can help reconcile end-of-period bookings and then add top-line, bottom-line.

UiPath Platform offers features Maestro and the whole Agentic jump that others don't. Others are trying to catch up, but they're not there yet. They have their own version, however, they've really taken the initiative and tried to do this before anyone can. The test suite is a differentiator. If you look at SS&C Blue Prism or Automation Anywhere, they don't have the capability.

The biggest benefit from Academy courses is that it's very much driven by UiPath professionals who work for UiPath. They really understand what the product can do and how it aligns to market needs. We've seen that once people go through certifications or coursework, they understand the product very deeply. They understand how to position it in the market and how to differentiate it from its competitors.

The product in itself is very robust. As mentioned earlier, it really scales, drives value, and there's good ROI on the product. If you are considering an RPA product, UiPath Platform definitely is one to consider, given the length and breadth of its capabilities and how quickly you can generate ROI on it.

UiPath Platform could be better growing in the Agentic and the GenAI space. They are trying to get there. Traditionally, they are an RPA firm, so they are hamstrung by that because the market knows them as someone who does RPA. I know they're trying to change the narrative, but if they can come out with a very solid product which can help drive Agentic or GenAI use cases, they could become the leader in the market. To make it a ten out of ten, there needs to be a jump in the Agentic and the GenAI space.

I have been using and implementing UiPath Platform for two to three years.

With the cloud now, scaling with the growing needs of the organizations has become extremely easy. You just have to know if you need to add bots. The licensing has become very simple. 

Depending upon the use case, the scalability has become easy. You can go up and down based on capacity and how many bots and processes you want to automate. Scalability was never an issue for UiPath Platform, and with cloud it's become all the more easier.

It's a great product with great people who are very supportive and help everyone. I've worked with a lot of account executives, and they are true to the end. Having worked with other product companies, it is all about the sale and then disappearing. 

These account executives are really helpful. They take it to the end. 

Positive

UiPath Platform has been the Cadillac of the RPA world for a reason. It's left its competitors behind. If you look at the market space about five or six years back, there was Blue Prism, Automation Anywhere, and all the others. They still exist, however, they've fallen behind UiPath Platform in terms of market share. The reason for that is the reliability, the product as a whole, support, community, all of that. All of this makes the product a lot more stable and available.

I wouldn't call deployment simple. It isn't trivial. If you have the right set of people and partners who can really position or help you, it's not a setback, and it's relatively straightforward. If the partner's helping you and you have a very defined use case, you have your servers identified, you have everything identified, it becomes very straightforward. 

The documentation UiPath provides is also pretty good. We have a good set of people who have been there, done that. That's why we find it a little more straightforward.

Agentic is the next evolution of RPA. We have customers who have saved millions of dollars or thousands of hours in terms of time saved. 

The evolution now is Agentic. We want to build on top of that to help them not only automate but also orchestrate some of the tasks they're doing. It's not a question of people losing jobs, it's a question of people being re-planned to do more useful things. 

On the Agentic side, there are not many ROI calculations we've done, primarily because it's relatively new. On the RPA side, we have anecdotal evidence across our customers where we've saved them millions of dollars on the finance processing side. For example, in procure-to-pay, AP and AR, reconciliation. 

We've worked with other customers in hospitality where we've built technical APIs across different functions, different platforms to pull data from different places, and help them automate all of that using UiPath Platform.

They're going through a lot of license changes right now. If you're on prem going to cloud, they've simplified it a lot. It's simple enough now. Earlier, it was a little more complicated. We work with UiPath enough to really know the license model and how it works and everything. 

In my current field of sales solutions, I've been working for about 20 years now. 

The specific Agentic automation capabilities I or my clients are utilizing are agent building, orchestration, and testing. UiPath Platform support tries their best to help. It sometimes gets a bad rap as, when you get to support, it means you've tried every trick in the book. 

I rate UiPath Platform eight out of ten.

I have used UiPath Platform for various use cases, including agentic automation, iXp, Salesforce, simple RPAs, and image-based automations.

I have used agentic automation with UiPath Platform, specifically in a cloud Amazon AWS use case where I generate job ads for an HR application while checking compliance for salary ranges and grades before posting.

Leveraging agentic automations with UiPath Platform has led to measurable improvements, especially in addressing mistakes with salary ranges and translating job ads into different languages, which has been beneficial for the business.

One challenge I aim to overcome with UiPath Platform's agentic automation is the lack of capabilities for web-based internet searches, which impacts a use case involving a client wanting to categorize potential business partners based on flags.

When comparing tools such as Blue Prism or Automation Anywhere to UiPath Platform, they are less scalable compared to UiPath Platform, which provides a broader picture with more capabilities and features, allowing for minimal scripting. UiPath Platform includes plug-and-play components and built-in OCS models that eliminate the need for an external OCS engine, enabling easy prompt writing.

UiPath Platform has delivered measurable impact overall, including AI aspects, iXp integration, improved document understanding, and screenplay features that simplify UI automation for SAP applications without the need to inspect elements.

UiPath Platform has reduced human error and freed up employee time.

I am not using communication mining or UiPath Insights, but I am well aware of those concepts.

I have not yet used coding agents to build or troubleshoot automations with UiPath Platform as it is a new feature.

I find that the pricing for UiPath Platform is relatively high compared to Automation Anywhere and other tools, but I do not know the exact numbers.

For UiPath Platform, I would like to see improvements in UI approaches, particularly with fuzzy selectors and enhanced image recognition capabilities.

I have been working with UiPath Platform for nine years.

I have not experienced any crashes, downtimes, or performance issues with UiPath Platform, as any downtimes are managed by the UiPath team.

I find UiPath Platform scalable; it can adapt from web applications to mobile and facilitates easy conversion of requirements into recorded steps.

The evaluation of the tech support and customer service for UiPath Platform depends on specific cases and their routing to the appropriate teams, adhering to certain SLAs and metrics.

I would rate the tech support of UiPath Platform around a six on a scale of one to ten.

In terms of pros and cons of UiPath Platform compared to other RPA products, one con is its stability on macOS or Linux platforms, while advantages include the extensive features for automating various types of applications directly.

UiPath Platform's initial setup consists of three products: Studio, Orchestrator, and Assistant, which all depend on the use case requirements for the correct license allocation.

My company has a partnership with UiPath.

Whether UiPath Platform is cost-effective and brings ROI depends upon the use cases; if a business needs scalable solutions, then UiPath Platform is a worthwhile investment.

I find that the pricing for UiPath Platform is relatively high compared to Automation Anywhere and other tools, but I do not know the exact numbers.

When comparing tools such as Blue Prism or Automation Anywhere to UiPath Platform, they are less scalable compared to UiPath Platform, which provides a broader picture with more capabilities and features, allowing for minimal scripting.

Being a part of UiPath Platform's user community reduces repetitive work, which is the first significant value I gain.

My team members have used the UiPath Academy courses, and they are well certified in that.

The biggest benefits from using UiPath Academy include AI fabric, iXp, agentic features, and the new iPad screenplay, along with mobile testing capabilities.

The forums and user community for UiPath Platform provide value through interactions with leaders, MVPs, and developers who assist in troubleshooting by suggesting multiple solutions.

I would recommend UiPath Platform to those needing automation for repetitive tasks, as it offers a good path without requiring coding experience. I rate this review a ten overall.

The primary use case for UiPath Platform is to automate different processes, such as manual processes or time-consuming processes that we have. We try to automate them utilizing UiPath Platform and try to reduce the human dependency in the organization, or at least in business processes.

The primary benefit of UiPath Platform is absolutely clear. If you remove people from mundane work, manipulating Excel, getting data from SAP, and so on and so forth, it definitely helps them to elevate themselves and upgrade themselves in order to work on something better.

Studio and its capabilities are still at the top for me because if there is any process that I need to automate or I need to look into, that works really great. Apart from that, the integration service is a really cool thing. We utilize it a lot, and we also utilize the agentic capabilities, although it is kind of limited as of now, unlike if we utilize the cloud's agentic platform or something else that is pretty broad, and you can even integrate it with LangChain. That part is very limited in UiPath Platform as of now. It does give you a little bit of functionality, but not a lot. Apart from that, I really appreciate their Action Center. Orchestrator is another product which helps us act as a command center and helps us to control everything. That also works very well for us. Automation Hub works in order to maintain all of the automation ideas.

Agentic Automation has definitely helped us with a couple of complex scenarios that were not very straightforward to handle just with the help of UiPath Platform, specifically when we have to take some decisions when we are seeing a specific use case in front of us. Those kinds of scenarios we have also automated with the help of UiPath Platform.

One thing that UiPath Platform can definitely improve is they are currently making a ton of changes in their core products, such as Orchestrator and specifically in Studio. These changes are good to a point. Something which is working really well should not basically have a ton of changes in terms of changing the entire UI and changing the options. When the developer performs an upgrade, it is hectic. I now have to go through this entire new thing. I have to learn all of it. Things are still the same, but everything is moved. The way that we identify elements and the way that we deal with the identification of selectors and everything also keeps on changing with every upgrade. That is kind of a negative for me because I know how to handle a couple of things when it comes to Studio and those are working very well for me. When it comes to business users, it is even less for them. They do not know much, and when they learn and the UI changes, they are discouraged. They think they have to learn something new. UiPath Platform should focus on improving their product, but making too many changes too quickly in UI, even from one version to another, I think that is not a very good idea. However, it is not a very difficult thing to learn. After maybe a couple of days or maybe after a week, you get used to it. We do notice slowness as well. That is one of the things.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it.

I am currently still working with UiPath Platform.

I give the stability of UiPath Platform an eight.

It requires too many resources, frankly, with scalability. I would rate it a seven. Because if I have to spin up a new machine, I have to get an additional license and everything. It is a headache. The licenses are too expensive for UiPath Platform. I give it a seven just because of that.

I would rate UiPath Platform technical support a nine, for sure. They are great.

The initial setup process for UiPath Platform is quite simple. The machines having everything is quite simple. Having that said, a couple of times, the debugging of an issue is not quite straightforward, but the initial setup is quite straightforward in my opinion. You should know what you are doing. You should be aware of the basic things before you dive into anything.

We have both models. We are resellers as well, and we also allow clients to purchase their licenses and then onboard on their self-hosted Orchestrator. However, if it is an Orchestrator that we are managing, most of the time we are the reseller.

I give the pricing for UiPath Platform a four, not even five. I do not think the pricing model of UiPath Platform is good. Moreover, every year they change their licensing model, which directly impacts their pricing, and people are confused as well. That is one thing.

I will compare UiPath Platform to products from other vendors such as Power Automate. In one line, UiPath Platform is only lacking in the license cost. Its license is too expensive for anyone to justify automating a small process, and that is where Power Automate has an edge. Apart from that, UiPath Platform provides a mature tool with better functionality and better options in order to automate, and I will say that overall experience with UiPath Platform is much better when you compare it with Power Automate. Having that said, just because of that license cost, UiPath Platform is kind of losing now. I am seeing a lot of vendors, even our clients are requesting to move away from UiPath Platform and try to utilize Power Automate or maybe any kind of agentic solution. That is where we are also trying to explore BotCity and a couple of other things which will not cost as much as UiPath Platform. Maybe in some scenarios, the cost is one-eighth of the actual license of UiPath Platform per year.

We do have some level of success with agentic automation. I will say that ninety percent of it is POC. I am aware of one project in our company which is actually running in production which is utilizing the agentic capabilities of UiPath Platform. With all of that said, I will say that the product that UiPath Platform is offering, personally, I think there is still a ton of work that needs to be done. For example, when we were utilizing their new document understanding offering as well, there were a lot of things which frankly were quite frustrating when it comes to deployment. We had to work with their team to make changes on the fly so that at least we can deploy our solution via the beta libraries that they were providing us over the call. That level of support is great, but it would have been much better if this was not required. We had to essentially delay the deployments and do a ton of things in order to essentially get things sorted out from UiPath Platform's side.

It is useful to monitor the tone or sentiment in messages for our operations. Every company has their own way of analyzing such data. Our company also has a lot of such data available. We do such analysis on this basis. Earlier it was simple reviews, but now we are doing that analysis on even complex data. One example, as I said earlier, is contracts that we are dealing with a lot. It is certainly useful, but it is still a developing technology in our opinion. It is getting matured. We are early adopters for sure. We would like it to improve further.

We did automate actions using UiPath Platform Communication Mining, but frankly, we have not explored it much because it has a very specific use case and we do not want our critical data to go inside their model, be analyzed, and do a lot of things. Most of the clients just back off because of that.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it. I would rate this review as an eight overall.

We primarily use UiPath Platform to replicate business processes in the order management space, the service assurance space, the supply chain and warehouse spaces, as well as the business intelligence space.

Primarily, we utilize the simple UI automation with all of our tools. In our business, there are tons of different platforms and it's not always easy to get the right access to integrate them natively through code. We use UiPath Platform to overcome some of the environmental challenges that we see in the business. Across our automation suite in UiPath Platform, we're saving a little over ten million dollars a year.

We haven't started using some of the newer, better features in UiPath Platform. A lot of the features I'd want to be able to use, they've already rolled out. We just haven't taken advantage of them yet. The only reason that it wouldn't be a ten out of ten right now is that they don't always identify my needs before I identify them to get their help.

I have been in my current role for seven years. I've been using UiPath for four years. 

It has been very stable and reliable, working great for us. We have a couple of redundancy measures set up, but I haven't had to implement them in the four years that I've been running the platform. I basically just have disaster recovery for redundancy.

It scales really well. We have quite a few automations and the team is constantly working to enhance and improve them.

UiPath Platform support has been great. 

We have a technical account manager that we work really closely with. He's helped us to upgrade our Orchestrator and upgrade the platform that we're using. He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.

Positive

We have looked into using Power Automate and Blue Prism in the past, and didn't find enough value in their products versus what we get from UiPath Platform for the price that we pay to really incentivize us to move off the platform we're currently on.

I didn't actually set up UiPath Platform originally. I was not involved in the initial deployment. When my team took it over, we had to redeploy it.

We inherited the UiPath team, and recently we renegotiated our contract to have an enterprise license, and the pricing is great now.

The pricing has been fine.

My advice to others would be to understand the environment you're looking to deploy it in and ensure you don't over-engineer it. 

On a scale of one to ten, I would rate UiPath Platform as a nine. While there is always room for improvement, based on the industry leaders I've seen, they're not missing anything that anyone else is doing any better.

My main use case for UiPath Platform is that we use it for a lot of revenue cycle operations, automating different tedious revenue cycle tasks, besides automation.

The features that I appreciate the most on UiPath Platform are the Orchestrator and the ability to kick it off without having to manually do it. One big benefit of these features on UiPath Platform is that I didn't have to have someone manually kick it off; that's one big benefit that saves time and effort, allowing me to run it 24/7.

It also does a great job providing tracking and history, and we can leave breadcrumbs with it to see where things left off and stopped.

My teams have used the vendor's UiPath Academy course. The biggest benefits I have seen from using the Academy when we first started three years ago with UiPath Platform are that those courses helped a lot with just getting used to it, especially since we had to put our skills in our laps, never having done it before. The Academy was straightforward and helped us get started.

Improving the forms on UiPath Platform so you can easily assess answers could be a big benefit. The different dashboards are not very convenient or handy; you have to do a lot of manipulation with them, and I'd rather have ease of use and them be more user-friendly.

It would also be nice to have better insights into the processes, such as whether they are running smoothly and what the outcome is, because we have to leave a lot of breadcrumbs when we build something and would rather not have to do all that.

I have been using UiPath Platform for three years.

I have not experienced any downtime, crashes, or performance issues with the stability and reliability of UiPath Platform.

UiPath Platform scales with our growing needs; we have definitely expanded on it utilizing a lot of the current licensing model we had, so we didn't have to buy many new licenses. However, when license time came around or when AI units came around, we did see significant costs and lower ROI.

I would evaluate customer service and technical support for UiPath Platform as very good.

Positive

Prior to adopting UiPath Platform, I did consider using a different solution to address my similar needs, as I think the right tool is for the right job.

My experience with deploying UiPath Platform was really simple, and I appreciated how UiPath actually has people who would help you with it as well.

I have seen a return on investment with UiPath Platform; my first year doing it, we saved about 12 FTEs of hours.

My experience with the pricing, setup costs, and licensing for UiPath Platform is that I think it's very expensive; when comparing it to Power Automate or another company, Power Automate is obviously cheaper. All the other companies are kind of in line with the pricing, but I just think it's a real high cost that seems to keep going up, which reduces my return on investment.

Before selecting UiPath Platform, we compared all the major players and looked at the Gartner scale of who was on top. We did some peer references from people I knew in the industry and the gradual typical approach you would go to. We also got to see a demo of it, and compared to other demos, UiPath definitely looked more user-friendly; that's what stood out the most since the cost was pretty much the same as others.

The advice I would give to another organization considering UiPath Platform is to strongly consider your team and what kind of needs your team has; because with different solutions, there are different levels of computer science background you need, and whether you want low-code or no-code versus having someone who has business acumen with a bit of development skills, or just a high development department—so consider your staff. 

I would rate my overall usage of UiPath Platform as definitely an eight out of ten.

At my current job, my main use case for UiPath Platform is general processes for finances, where many of them deal with finances. We do data entry with UI automation, and I would say the majority is UI automation.

Examples of how the features of UiPath Platform have benefited my organization include tracking, metrics, and analytics. It feeds into Insights, and it's really useful when it comes to dealing with fires that arise every day. Being able to diagnose and actually look inside is good, having it all organized.

The features of UiPath Platform that I prefer most, as compared to Power Automate, include Orchestrator, which is good, and I appreciate built-in data extraction. 

IXP is a good upgrade over Document Understanding, and Action Center is nice. Overall, Orchestrator as a whole is good. 

With IXP, we have a few large processes that leverage extraction from PDFs, which has been pretty helpful. Same thing with Action Center; anything that we do with IXP or extractions we include human in the loop.

To improve UiPath Platform, I would really want to see improvements on Action Center in customization on how it's laid out. They have a layout that makes sense in some cases, but I would want to actually create a custom UI for Action Center because sometimes it does not make sense what they're trying to do, and you want to move things around. If we could edit the CSS, that would be great.

On all of their tools, especially those meant for attended or human in the loop, any interface that we have that is business facing should be customizable. I would prefer to see UiPath hands off on that and just let the user figure out what is best for the end user instead of it being a prepackaged thing. Sometimes it works and makes total sense, but in other cases, it does not. Business users ask, 'Can we change this? Can we do this? Can we do that?' and the answer is often 'We can't because it's prepackaged.'

I have been using UiPath Platform for five or six years.

I have not experienced issues with stability or reliability in UiPath Platform. Orchestrator has been down once in the past year.

UiPath Platform seems to scale appropriately for the growing needs of my organization.

My evaluation of customer service and technical support is overall positive as we have direct communication with the product team, and they are pretty good. 

On a scale from one being the worst to ten being the best, I would rate customer service and technical support an eight. 

They are mostly good, though sometimes we catch them reading off the wiki, and we do not need that when we can read it ourselves.

Positive

When you're doing staple UI automation or data entry, the implementation works well. It's consistent. We've been privileged to use all of their products really early. 

We had a lot of issues with IXP. We've been using it since last October, and it was really just trial and error and figuring out what worked, what didn't work. It's all fixable. It's just a matter of timeline. Some things are quick fixes. Some things take months. 

While we have a hybrid setup, we are moving to the cloud.

Before selecting UiPath Platform, I considered leveraging everything, including Power Automate and the entire Power App suite. 

I have used Blue Prism in the past. I find Power Automate always available. Even when I use UiPath Platform, for any email intake we do, if business wants to do a data entry process with an Excel input file, I pick up that email with Power Automate and create a queue item for UiPath Orchestrator through an API call, which is easier because it's part of Microsoft. 

If I need to use O365, mainly SharePoint, Teams, or Excel as part of a process, I opt to do that portion in Power Automate because it's simpler. For complex code that is required, data manipulation, extraction, and UI automation, I still prefer using UiPath Platform since we already have the environment set up for that, but data manipulation in Power Automate is a nightmare.

My advice to another organization considering UiPath Platform is to make sure you understand what makes for good automation. Don't try to do something overly complex; don't shoot for the stars, as you might have a really bad experience and waste a lot of money and time. 

I would rate UiPath Platform as a solid eight or nine out of ten.