UiPath Platform Reviews

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

My main use case for UiPath Platform involves providing this platform to our internal customers by granting access, planning access control, enabling new products, and ensuring that robots are running in the correct infrastructure, particularly the robot runtime configuration part, which I deal with in day-to-day activities.

There are multiple specific examples of how I have helped internal customers using UiPath Platform. I suggest customers use our environment for all automation activities and agentic-related functions using UiPath, where I assist them in automating tasks that require human intervention or large, time-sensitive jobs involving multiple steps by providing suggestions and preparing the environment accordingly.

The activities involved in my platform support engineer role are understood to be day-to-day responsibilities that others must be aware of.

UiPath Platform offers several features that stand out to me the most, starting with Orchestrator, followed by the recently introduced Coded Apps, along with Maestro, Maestro Case Flow, Maestro Flow, Test Manager, Test Cloud, Document Understanding, and AIXP, all of which are interesting and utilized in our day-to-day activities.

Coded Apps makes the biggest impact for our team because it is very easy to use, allowing us to develop things quickly and effectively.

Apart from Coded Apps, I find the Autopilot feature also valuable for customers without a cloud subscription, as it is a powerful tool despite some limitations.

UiPath Platform has positively impacted our organization by reducing human tasks by approximately thirty to thirty-five percent, and we are trying to increase this percentage by adopting new AI features. This percentage relates only to the older Orchestrator and unattended robot setup, while we expect more results from the new features we have yet to calculate.

The reduction in human tasks has helped us save time and money, allowing us to utilize the remaining resources for other tasks.

UiPath Platform can be improved in several ways. At Allianz, we have raised multiple TAF requirements, asking for integrations such as AAD for Document Understanding and better utilization of platform unit resources, which currently lack visibility.

Regarding needed improvements, I wish UiPath would prioritize finishing the TAF requests we have raised and ensuring compatibility across all products, especially since the recently introduced Coded Apps currently do not work on the private link.

Regarding UiPath Platform's AI capabilities, I believe its governance and security need improvement. While I see recent enhancements such as the ability to disable individual models and track them, I still find room for improvement in governance, which I would rate an eight out of ten.

One improvement needed for UiPath Platform is the capability to run from customer environments. If UiPath could develop an environment that can be deployed in customer subscriptions, it would alleviate security concerns regarding data transfer.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

UiPath Platform is stable, but we do experience some interruptions. Availability is around ninety-eight or ninety-nine percent, which is not quite ninety-nine point nine nine nine.

For scalability, I would say it fits most of our needs but still requires monitoring as we grow.

I have very good customer support since we have Platinum support.

I would rate customer support a nine out of ten.

Previously, we used Blue Prism, which lacked the freedom and features that we found in UiPath, prompting our switch.

I have seen a return on investment through saved time and money.

My experience with pricing, setup cost, and licensing has led me to believe that UiPath should reduce their tool's pricing and consider providing support levels based on customer purchase volume, particularly for larger implementations.

Before choosing UiPath Platform, we evaluated other options, but ultimately found UiPath to be superior to Blue Prism and Microsoft, especially since Microsoft was not very capable at that time.

My advice for others looking into using UiPath Platform is to first analyze the private endpoint capabilities, especially if security is a primary concern, and to consider all aspects, including the limitations and potential security glitches within UiPath products.

We are using Agentic Automation, but it is not security-capable, as agents need to be within UiPath, and the existing solution only provides VPN access, which is not suitable for production setups.

I am sharing the platform with our internal customers who are developing use cases using Agentic Automation; however, I do not have a detailed view of that area.

UiPath Academy primarily serves developers and lacks relevance for platform engineers, offering only limited courses. I believe more platform-specific courses should be introduced to benefit colleagues.

The value I gain from being part of UiPath's user community comes from the community events introducing multiple products. The last event I attended was great, featuring demos of various products.

I would rate this review an eight out of ten overall.

My main use cases for UiPath Platform are a number of unattended bot processes that do a lot of replacing manual data entry for the underwriting and claims process. 

Besides that, we have a few use cases for generating employee certification letters, along with downloading a number of partner year-end statements, income statements, and things like that. 

As agentic automation is now coming to the forefront, we're definitely looking to move to that case, going from just using AI and also the agentic piece of it as well. We do have a few use cases in mind, however, we are trying to find the right fit, and part of this conference is helping us figure out. 

We are getting ready to use Autopilot as part of Test Manager, Test Suite, since we just moved to the cloud for our Orchestrator, and now we'll be able to utilize Test Manager in the cloud as well, which includes the Autopilot piece we are going to be using. The department processes we will automate with this capability include software testing.

The feature of UiPath Platform that I prefer the most is Studio, as being a developer at heart allows me to see an idea come to fruition and see it working on a daily basis. Some benefits I've realized from using UiPath Platform include the elimination of data entry errors, giving folks time back to remove those mundane tasks, and allowing them to have high value in things they were hired for or find other ways to contribute to a better steward of the dollar within the company.

We have used UiPath Academy courses; they are lengthy to complete, but we have had some people go through the Academy courses to get certified. The biggest value I've gained from using the Academy is that it's just a great resource, not necessarily just taking the classes, but there are also articles and knowledge bases that you can go out to for help getting answers to the things you're looking for.

I am not part of UiPath Community; I am a viewer, not an active contributor. I have definitely realized benefits from the community, as any error I need help on, I put it in there, and somebody else has had it. The beauty of the community is that we're helping build each other up in terms of our skill sets and also running into roadblocks, finding others who can help, even if I don't know that person; the answers are out there.

In my opinion, UiPath Platform could be improved by being more consistent in the presentation of what's coming down the pipeline and when it can be delivered, as well as not changing the names of the products so often. It's confusing when they say, 'Oh, that used to be called this, and now it's that since we've combined it with this.' Ideally, we get more clarity, so that when I talk to a business user, they know what I'm talking about.

I have been using UiPath Platform for the last five years.

My assessment of UiPath Platform's stability and reliability, including its robots, is that typically it's not a UiPath Platform issue; it's more about the business process where the bot may not know what to do if it's not given clear instructions, which could be related to needing new healing agents. 

Overall, from a stability standpoint, UiPath Platform has not given us any issues.

UiPath Platform scales very well with the growing needs of our organization; adoption is our biggest challenge, however, once we do achieve that, it scales well with different systems. The concept of orchestration is a key success factor for us.

I would give UiPath Platform's support a rating of ten out of ten across the board, as they helped with troubleshooting any issues whenever I called them, and thanks to the paid support level we wanted, it's more than paid for itself.

Positive

I have not used a similar solution prior to UiPath Platform; we did not have anything before that.

The deployment is pretty straightforward. Support was with us. We didn't need much of it, however, they were willing to be on the calls with us, especially when we were migrating to the cloud. 

They definitely were a partner that went above and beyond what I would have asked from any other partner. 

In terms of ROI, I would say there have been some dollars saved, although I'd have to look for exact amounts. Especially in eliminating data entry errors rather than emphasizing the dollar return, which is actually hard to quantify, some processes did save around 35 hours over a month, and it continues to grow. 

I wouldn't say we have eliminated errors completely by 100%. We have definitely eliminated about 60 to 75% of the manual data entry errors.

My experience with pricing, setup cost, and licensing of UiPath Platform is that I have mainly brokered meetings with leadership versus managing those aspects. My manager helps coordinate that, while I focus on implementing it within the organization.

I have considered other vendors besides UiPath Platform. With our company having a Microsoft enterprise license, Power Automate is a competitor that is a bit more attractive due to being free for users. I think that justifying costs to business users, especially when they see Power Automate as free, is definitely a challenge we face.

It is indeed a challenge when folks come to us with an RPA process; we don't say that UiPath Platform is the only way to go. We assess the use case and note that if it's everything in the Microsoft ecosystem, it makes sense to stay there, so we won't force them to switch to UiPath Platform. However, each renewal comes with the challenge of justifying the decision.

Comparing the two solutions, I find that with UiPath Platform, there's more of a development angle, while Power Automate is very tied to a specific user. With UiPath Platform, you can create a service account, so if someone leaves, I don't have to worry about their email being tied to the process, which is one of our biggest selling points.

My advice to someone considering UiPath Platform is to make sure you get buy-in from leadership, as a lot of people see a hot new tool and pursue it without sustainability. Having top-down leadership support is crucial for longevity, especially when pricing increases or licensing renewals arise. 

I would rate UiPath Platform a nine out of ten, as there are aspects that need improvement, particularly around naming conventions. I don't believe any product can achieve a perfect ten since that implies no room for improvement. I see them moving closer to a nine or ten out of ten.

My main use case for UiPath Platform has been mostly RPA solutions up to the last year or so, and now we are looking into more use cases for Agentic AI.

For Agentic AI, the most useful process I have automated so far has been using IXP, which is a smart tool that extracts specific information from unstructured documents, mostly from PDFs, that have helped us save hundreds and hundreds of hours of work.

With RPA, we had over 300 different applications, and I would say that most of the processes are very effective in updating and synchronizing different systems that used to be done manually; now, the whole thing is orchestrated.

What I really appreciate about UiPath Platform is the integration it has with the different products, especially within Orchestrator and now Maestro, which makes it easy to configure end-to-end processes and integrate the different aspects of the automation needs to be done, especially with humans in the loop.

The integration with Maestro and Orchestrator helps my team by simplifying how the workflow operates overall.

UiPath Platform has positively impacted our organization by helping save us a lot of manual work; we have probably an equivalent of 80 FTEs in the last five years that have been redeployed to do better processes within the company.

Redeploying those 80 FTEs has changed our business operations or outcomes because those employees are now more efficient at doing better work; it is actually what they were hired for, making their morale increase tremendously, as well as their productivity.

UiPath Platform has reduced human error and freed up employee time, allowing them to focus more on actual analysis and business decisions.

UiPath Platform can be improved because there are so many updates coming all the time, and it is very hard to keep up, but I understand that this is mostly an industry issue at this point; I would say just try to group what is more important updates together and highlight those, and probably defer the small ones for a later release.

At this point, I do not have anything else to add about the needed improvements because UiPath does a very good job in terms of documentation and support.

I have been using UiPath Platform for seven years, actually, as I started with RPA and now looking into the Agentic AI.

UiPath Platform is stable.

The scalability of UiPath Platform is very high; I really appreciate the product in terms of how easy it is to expand to different cases.

Customer support is great; I really have a very good experience with it, as they are very responsive and timely.

I have not previously used a different solution, as I have always used UiPath Platform.

I have seen a return on investment because the time has been saved, but I do not have specific details on that information.

When we started with RPA, we evaluated Automation Anywhere and Blue Prism before choosing UiPath Platform.

Years ago, my thoughts on UiPath's user community were that we used to be more active in the community because specific questions were found easily; now with ChatGPT, Gemini, or Claude, all the answers are easily found there, so I do not use the community as often.

We are just starting in the process of using Agentic Automation, so I do not have specific examples.

I will tell others looking into using UiPath Platform to consider the overall ecosystem and compare with other solutions before they make any decisions.

I have used the vendor's UiPath Academy courses only for the developers on the team, and it really helps in terms of training and overall catching up with new releases.

My overall rating for UiPath Platform is 8 out of 10.

My main use case for UiPath Platform is automating PDF automations, where I describe and collect information from log PDFs and convert it into JSON or XML, or any type of output format.

One specific example of a PDF automation I built with UiPath Platform is an agent that can process multiple PDFs, including invoices, payslips, or hotel bills, and it generates output based on particular ERP software, converting it into XML, JSON, or any output format required.

In addition to my main use case, I am primarily working on the organization of particular licenses and performing web automations and Excel automations.

Regarding the time reduction per client, I mainly reduced the time calculated as FTE, which is almost 0.8 pointer of FTE over the course of the year.

I am currently focused on using Agentic Automation, as it is important for reducing time in static RPA automation compared to traditional methods.

For specific use cases, I am using Agentic Automation for PDF automations by providing a prompt with the details needed, which yields results without the need for extensive coding.

By leveraging Agentic Automation, I have achieved a time reduction of almost 80%.

The best features that UiPath Platform offers me include the use of various types of agents, such as voice agents and multilingual agents, which we can create and integrate across all applications using API or web automations.

I find myself mainly using the integration with APIs, as it gives me connectivity between two different software or applications and allows for one-time integration, thus creating efficient automations.

The main positive impact of UiPath Platform on my organization is the seamless integration of applications, which allows us to present insights and data comparisons, showcasing how much time has been reduced for clients.

The challenges I have faced with UiPath Platform include the need to familiarize myself with new technologies as they are introduced, often requiring exploration or engagement with recorded videos or documentation.

I have been using UiPath Platform for five years.

UiPath Platform is stable.

In my organization, we deploy UiPath Platform based on client usage, utilizing public cloud, private cloud, and on-premises methods.

We most often use public cloud due to its higher capabilities, which provide access to all AI capabilities and resources.

The customer support is very good, as they reach out to us within hours.

I have seen a return on investment, as automations reduce the burden on employees, allowing them to focus on more complex tasks rather than repetitive manual automation.

For pricing, setup cost, and licensing, it is higher compared to other automation tools, but it offers more capabilities.

Before choosing UiPath Platform, I evaluated the N8N platform, but it was only capable of automating API agents and web-based tasks.

I would rate UiPath Platform an eight out of ten.

I chose an 8 out of 10 for UiPath Platform because it is growing more efficiently and providing the latest market technology, but I deduct two points because not every organization is perfect.

Regarding UiPath Platform's AI capabilities, I think they follow the governance and security policies of each country and provide options for integrating any company-specific governance requirements into their backend systems for agents.

The accuracy and reliability of output from UiPath Platform depend on the hands of the particular developer, as they provide multiple GPT models such as Claude and GPT-4.0, which are updated with the latest versions to enhance AI accuracy.

We have benefited from using UiPath Academy courses, which provide more functional knowledge and help us learn to overcome obstacles, thus enhancing our understanding for production environments.

Being a part of UiPath's user community allows us to connect with other users who are mostly active in resolving issues, often within a day.

I am using coding agents in UiPath Platform, which allow me to write and publish code by simply providing a prompt, though this feature is still in a non-public preview stage.

UiPath Platform's approach to coding agent integration allows usage across third-party software such as Visual Studio, Visual Studio Code, and Python IDEs, which is a primary reason for choosing UiPath Platform.

My advice to others considering UiPath Platform is to focus on the benefits rather than just the costs.

We are exploring a use case for agentic AI right now.

The features of UiPath Platform that I value the most are Orchestration, which is a significant component, and the agentic pieces that are coming into shape. The biggest thing is that we need to figure out how to connect other agentic pieces that we have. 

The examples of how these features benefit my organization include implementing traditional RPA with the features and functionalities that UiPath Platform offers today. A lot of them are backend business operations, however, we are also exploring clinical use cases. 

It significantly reduces the time that a physician spends on documentation versus taking care of the patient, which is what they came into medicine for.

UiPath Platform can be improved by working on specific use cases and partnering with us to help bring more belief in the system, and solving the pain points for the industry is critical. Do not lose focus on a specific industry. 

Additional features that should be included in the next release are probably healthcare-specific connection and partnership with Epic.

With the agentic part, we are facing some challenges in terms of governance, in terms of which agentic platform to use, whether we should use UiPath, whether we use our agentic platform that we have chosen. That's going to be the challenge. Governance and clinical use cases typically go through a lot of scrutiny from security and legal. So that's the challenge, however, that's nothing to do with UiPath.

I have been using UiPath Platform for the last three years.

The stability and reliability of UiPath Platform are so far, so good. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has not been used to its fullest potential yet as it scales with the growing needs of my organization.

I evaluate customer service and technical support as phenomenal. When we have a question, we have answers, which is really cool. 

I would rate customer service and technical support a ten out of ten. They are available when we want them. It's not just about technical support; it's also about working with us and partnering with us, which is significantly important. That's one thing I want them to keep.

Positive

Prior to adopting UiPath Platform, we were using another solution to address similar needs. We started using a smaller tool and also used Microsoft Power Automate, but we needed to scale, so that's why we chose a partner that will work for us. The factor that led me to consider a change was scalability.

It's better to ask this question to my technical folks, however, there have been zero complaints on that front. They're available when there are questions for us, which is really, really good. It's not like sell and then forget. It's like sell, we will make you grow, and then we'll make you successful, which is really cool. 

In the last two years we have been setting our COE, and we are working towards seeing a return on investment with UiPath Platform. We have several use cases that are marching towards the ROI piece. One use case will probably pay for itself, the product.

My experience with pricing, setup costs, and licensing for UiPath Platform is that it is significantly simple and a workable solution that's always offered, which has been a blessing for us in a tight financial market, especially in healthcare. It becomes really challenging; however, they have been willing to work with us, which is really good.

Before selecting UiPath Platform, we did look at the other two vendors in the market and also looked at Microsoft. UiPath Platform stood out because of their focus on the domain-specific areas, and the tool is significantly superior.

The advice I would give to other organizations considering UiPath Platform is to jump into it. ROI is something that you will find very quickly. Howecer, build and partner with UiPath Platform and maybe their partners. Most importantly, fail fast if you need to, and don't try to build a big project that goes on for years; do some small pilots, but pilot to project, scale pretty quickly. 

On a scale from one to ten, I would rate UiPath Platform overall an eight, based on the features and functionality we've used so far.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.

My main use cases for UiPath Platform include working with a company called Early Warning, which develops the Zelle tool. Our company is also one of the three credit bureaus, so we mainly help people file disputes and handle those dispute calculations to send back information within five days. We use a bot for this, and for our vetting process, we have three products. We go to ten different public websites to collect data about vendors, and UiPath Platform helps us save a lot of time for the vetting team.

The features of UiPath Platform that I appreciate the most mainly revolve around reading public websites. Currently, we benefit from the Healing Agent, which helps during the vetting process as the websites we visit are beyond our control and change frequently. The Healing Agent addresses any issues caused by these changes, informing my production team where selectors need to be adjusted, ensuring that the system does not fail. It resolves issues on-the-fly for that run, but for future runs, manual fixes are necessary.

In addition to time-saving, I have realized other benefits from using UiPath Platform, such as the integration of AI models. For instance, in our vetting process, when we go to various websites including S&P and OpenCorporates for address verification, we also consult ChatGPT to check the correctness of vendor addresses. We use the GPT model available with UiPath Platform to access public information, which is a significant advantage.

So far, I see general areas where UiPath Platform excels, but I believe improvements could be made especially regarding IXP and the ability to integrate your own models securely.

I have been using UiPath Platform for the last five years.

On a scale of one to ten, I rate UiPath Platform a nine, as we have experienced 100% uptime over the last five years without any failures. This consistency has helped me demonstrate to skeptics among architects that our bots have never failed.

UiPath Platform is the first solution I have used for automation.

In describing my experience deploying UiPath Platform, I note that the Orchestrator handles deployment, so there has not been much for us to do in that regard since it is owned by UiPath.

By using UiPath Platform, I have saved significant time in the vetting process, where originally it takes around two hours for a single vendor because the team has to visit ten different websites, collect all the information, create a document, and put it into the Salesforce case. Now, we have reduced that to about ten minutes, and we used to get at least seven vendors per day, which would require about fourteen hours total. With the bot, we manage the vetting in just one hour.

We did not evaluate any other RPA solutions before choosing UiPath Platform.

I advise anyone researching or looking into UiPath Platform to consider it highly, as it is a powerful tool. The introduction of the Testing Cloud is exciting and I believe that leveraging UiPath Platform for testing alongside automation presents a significant advantage.

My overall experience using Agentic Automation capabilities within UiPath Platform has been very positive. I particularly appreciate the bring your own model feature, as we are a financial institution that cannot share many confidential documents with UiPath Platform's provided models due to the lack of contracts. Instead, we utilize our own GPT model and call its API for outputs, which has worked well. I look forward to IXP providing the bring your own model feature.

My teams have used the UiPath Academy courses. The biggest benefits I have seen from UiPath Academy include the certification courses. I set a team goal as a manager for each member to achieve at least one UiPath certificate, and the Academy courses are instrumental in preparing them for that certification.

UiPath certifications are important for me because as everything evolves, it is crucial to stay updated. When team members earn certificates, they gain a better understanding of the built-in features within UiPath Platform that they can leverage in their daily tasks.

I am part of the UiPath user community. By being part of the user community, I gain significant value since if we encounter issues, I can first search within the community to see if others are experiencing similar problems. While we have our Technical Account Manager (TAM), the user community often serves as the initial point of support.

The catalyst for implementing UiPath Platform specifically was a consulting company that specializes in UiPath and initiated our relationship with the platform. I rate my overall experience with UiPath Platform a nine out of ten.

My main use case for UiPath Platform involves pure RPA automations, mostly RPA automations.

A specific example of an RPA automation I've built or use regularly is when we work with a lot of our finance groups who have use cases to go out to banking websites every day to download daily reports. We automate the steps to do that and then add an additional comparison to the previous day's file or add it to a shared drive and email it to them.

Our finance team decided to automate that specific process instead of keeping it manual primarily to open up the team's capacity to focus on other higher priority items than the repetitive work that could be automated with UiPath Platform.

UiPath Platform has positively impacted our organization by allowing us to provide great ROI for our businesses; overall, it has been a really great solution.

Specific outcomes or metrics showing the positive impact UiPath Platform has had for our organization include approximately 3 million hours saved last fiscal year, which was a really cool, hard-earned figure.

The best features UiPath Platform offers include Orchestrator, which is definitely top tier, and apart from Orchestrator, being able to manage your RPA automations and Coded Apps directly within that is very helpful. Orchestrator, pure RPA, Coded Apps, and I think Agents are getting there. Conversational and the other one are both coming along, and I think Coded Apps should be the only app solution that UiPath Platform offers while low-code apps should go.

Orchestrator has specifically helped my team manage or scale automations by working great. Whether we have one automation running or 250, it is very easy to segment those into folders, manage your triggers, queues, and everything that the automation needs, and then see it all in an organized fashion. Orchestrator is definitely very scalable.

With Coded Apps, an example where they made things easier or improved the process for my team is when we pair it with Cursor, our enterprise AI agent, which makes it a breeze to create a Coded App that is integrated with our cloud Orchestrator. We do not have to jump through the hoops of building out each integration as a separate integration. We just create our external application, hook it into that app, and then it is good to go.

I think UiPath Platform can be improved as it is taking steps towards improving anything that could be improved. Historically, new products have come out half-baked and it takes a while to vest until they are actually usable and production ready compared to when they first launch.

Apart from that, I think customer feedback would be really helpful to truly take into account, and as a developer, it is about the individuals who are actually using it and building it out as a whole.

I have been using UiPath Platform for roughly two and a half years.

I find UiPath Platform to be stable.

UiPath Platform's scalability is very good.

The customer support for UiPath Platform has been very good.

I would rate the customer support a nine on a scale of 1 to 10.

We did not previously use a different solution.

I have seen a return on investment with relevant metrics showing approximately 3 million hours saved last fiscal year. We do not track employment replacements but prefer to account for hours saved and ROI, which was 3 million.

Before choosing UiPath Platform, I did not evaluate other options.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are that the forums are really helpful. I frequently search the forums to see if anybody has experienced issues related to what I am working on, and there seems to be a lot of good information out there.

My advice to others looking into using UiPath Platform is to do it; it is very good. I would rate this review an eight on a scale of 1 to 10.

UiPath Platform is used for bank reconciliation, robotic process automation, automation of websites, Excel-based automation, Document Understanding, AI Center, and Agentic AI.

An example of P2P automation using Document Understanding involves picking up invoices from SAP, the ERP system, and downloading the invoices. The three-way match is then performed. Data is extracted from the invoices, and using the OCR in Document Understanding after the extraction of the invoices, the data is converted into a readable, structured data table. Once the three-way match is completed and everything is correct, the posting is performed using UiPath Platform.

The team prepares proof of concepts and data for clients. They create and transform the business processes that have been done repeatedly manually into software processes using UiPath Platform. All processes are automated.

The most valuable feature in UiPath Platform is the Orchestrator function, where bots which are live for multiple machines in different environments and different tenants can be orchestrated and maintained. This can all be done from the same cloud server, making it one of the main USPs for UiPath Platform.

Managing the bots has been incredible in Orchestrator. Multiple RPA tools have been used, and UiPath Platform has the best system to manage and orchestrate all the bots.

Document Understanding is a very unique and valuable feature of UiPath Platform, where any kind of structured or unstructured document can be trained. Once the training is done, an ML skill can be added and created, due to which all the required data can be extracted from a document and then used further on. AI Center allows the use of multiple UiPath Platform-given ML skills that can be used to perform sentiment analysis or read invoices, bank receipts, and other documents.

UiPath Platform has increased productivity for most clients and has reduced errors significantly. Manual errors which were causing pain points have been reduced significantly. Currently, there are no errors, and 99% of the problems are solved because of UiPath Platform.

UiPath Platform can be improved by including more partner programs and providing a good amount of units for partners so that more things can be explored, such as building more Agentic AI or automation platforms and showcasing them as POCs to clients.

The user interface is almost perfect, and no other changes appear necessary.

The accuracy can be improved by ensuring that all the latest models are applied to the AI capabilities.

UiPath Platform could reach a rating of 10 once it becomes more stable in the Agentic AI part. Once all the new concepts which are in the pipeline are finished, the rating will definitely improve.

Most of the things are guardrailed properly. Further analysis will be needed to make an informed decision.

UiPath Platform is scalable because multi-tenant can be added within the same system. There are multi-folders and sub-folders available. The modern folders upgrade which UiPath Platform introduced has been amazing so that multiple departments from the same company can fall under the same tenant. There is also a multi-tenant role where different company codes can be managed under the same Orchestrator. This is really useful and scalable.

The customer support is amazing. With a gold standard subscription, immediate contact is made within a day. Even as a normal user, the contact is quite faster compared to other platforms.

Different solutions such as Blue Prism, SAP Build Process Automation, and Automation Anywhere have been used. Solutions are still provided for these tools, but UiPath Platform is considered the best among all.

Microsoft Power Automate and SAP Build Process Automation were evaluated, but they are not very user-friendly and require more time to be spent on the Orchestrator. In UiPath Platform, the setup is very simple. UiPath Platform is the better option.

The role is both a partner and a reseller.

A return on investment has been seen. There has been a reduction in employees' time and an increase in productivity.

The pricing in UiPath Platform is actually a bit more, but it justifies the development and the quality of the user interface is really good. UiPath Platform could reduce pricing a bit more so that it can be more sellable to people.

If a company is in a high-end category, more than medium, and has a lot of processes that are repetitive, then robotic process automation should be pursued immediately and all processes should be automated through UiPath Platform. A return on investment can be seen within the first year of the automation journey.

UiPath Platform is one of the best RPA platforms in the market. If a high-end company invests a lot in automation, then UiPath Platform should be the choice. The overall rating for this review is 8.

My main use case for UiPath Platform is business process automation, where I primarily see it being used to automate repetitive and rule-based tasks, especially when multiple applications or systems are involved. For example, it can be used for data entry, document processing, extracting information from emails or files, updating business applications, generating reports, and handling routine workflows. I also see a lot of potential in combining UiPath Platform automation with AI, where AI can understand unstructured emails or documents and make decisions, while UiPath Platform robots or APIs can execute the actual business process. So, for me, the main value of UiPath Platform is reducing manual effort, improving process consistency, and allowing employees to focus more on the tasks that require human judgment.

A specific example of a process I have automated with UiPath Platform is the document and data processing workflow, which involved receiving information from emails and documents, extracting the required details, validating the information, and entering it into other business applications. Earlier, a lot of this work had to be done manually, making it time-consuming and increasing the possibility of human errors in the process. With UiPath Platform, the repetitive parts of the process could be automated, where the bot could monitor incoming information, extract the required details, perform basic validations, update the target applications, and generate a status report. The biggest difference was the reduction in manual effort, allowing the team to focus on exceptions and tasks that require human judgment, making the process consistent and faster.

I see UiPath Platform as more than just an RPA tool; it fits into a larger workflow by connecting different parts of a process through its AI and API capabilities. I find the combination of Agentic AI and automation particularly interesting, where the agent can understand requirements and decide actions, while UiPath Platform handles repetitive tasks, providing a flexible and intelligent automation solution. Overall, I see UiPath Platform as a platform that reduces manual work, improves consistency, and enhances business processes intelligently, focusing on processes with real automation value.

Initially, while going through UiPath Platform, I struggled a lot, but after following tutorials, I understood it better. The features that stand out to me the most are the combination of RPA, workflow automation, and orchestration. I appreciate the RPA capabilities as they enable automation across multiple applications without completely changing existing systems. The document processing and AI capabilities are also useful for workflows dealing with unstructured information. Additionally, integration with APIs and different enterprise applications means automation is not limited to screen-based interactions. The Agentic AI capabilities are among the most interesting parts of UiPath Platform, where AI agents understand goals, make decisions, and utilize automation tools effectively. The orchestration and monitoring capabilities are also commendable, allowing central management of multiple automations during production. What stands out to me is how UiPath Platform integrates RPA, AI, and workflow automation seamlessly.

These features primarily help by reducing repetitive manual work, making day-to-day processes more consistent, particularly when information is collected from emails or documents and entered into applications. Automations can handle most repetitive steps, saving significant time for the team. AI capabilities are particularly valuable for working with unstructured information, as an AI agent understands content and extracts pertinent information without needing separate rules for every format. The integration with APIs allows automation to interact directly with backend systems, facilitating a smooth workflow. The biggest impact on the team is the reduction of repetitive work, allowing more focus on exceptions and analysis where human judgment is necessary.

The biggest positive impact of UiPath Platform on my organization has been the reduction of manual effort, making repetitive processes more consistent. For example, when a process involves collecting data and validating it, automation can handle those repetitive steps much faster than manually performing them. This saves the team time and minimizes errors. The key benefit is that team members can allocate less time to routine data entry and administrative work, allowing them to focus on analysis, exception handling, and higher-value tasks, leading to enhanced efficiency and consistency.

The main efficiency gain has been in reducing manual work in repetitive processes, where tasks that previously took several hours a week can be significantly reduced when automated. The automation processes multiple items consistently in shorter timeframes. Another improvement is the turnaround time; with background automation, tasks are processed continuously, reducing overall delays. Thus, the biggest efficiency gain is a combination of speed, time saved, fewer repetitive tasks, better consistency, and empowering the team to handle higher-value activities.

To assist freshers or new users starting with UiPath Platform, having better documentation or structured learning platforms would be beneficial. UiPath Platform is strong but can feel complex, especially for new users, due to numerous products, features, and configuration options. A simpler, guided experience would ease the onboarding process. Moreover, implementing AI and automation often requires considerable configuration and testing, so more built-in templates and best practice examples for common business scenarios would accelerate implementation. Overall, the focus should be on simplifying UiPath Platform and enhancing its transparency and integration capabilities for enterprise-level automation.

I have been using UiPath Platform for more than one year.

UiPath Platform is stable.

I consider UiPath Platform scalable because it supports starting with a few automations and expanding as business needs grow. I evaluate scalability on its ability to handle increasing transaction volumes and concurrent automations while maintaining performance and reliability. The primary advantage is the capacity to transition from single-task automation to broader, enterprise-wide automation initiatives.

Customer support for UiPath Platform is good, and the review sessions and documentation are helpful.

Previously, I used many different solutions to automate processes, some of which involved manual processes and scripts. The primary reason for switching to UiPath Platform was the need for a centralized, scalable automation platform. Handling automation with scripts or manual methods becomes challenging to monitor and manage as the number of processes increases. Additionally, UiPath Platform provides features beyond basic RPA, such as document processing, AI, API integration, and Agentic AI, giving us greater flexibility to address complex automation needs.

I recommend evaluating integration, security, governance, and maintenance needs before deploying into production, ensuring reliable automation with existing applications is crucial. Moreover, taking advantage of UiPath Platform's documentation, training resources, and user community can be immensely beneficial. There is a wealth of knowledge accessible through YouTube and other platforms, and learning from existing implementations can save considerable time. Overall, I believe UiPath Platform is worth considering if you have repetitive business processes and aim for intelligent, scalable automation. The approach should be to start small, measure value, and scale according to actual demands.

In our team, we are not utilizing any academic courses; instead, we primarily rely on open-source resources, YouTube videos, and various applications.

I do not have specific numbers, but I believe there has been a positive return on investment predominantly through time savings and increased productivity rather than reducing employee count. The key advantage is automating repetitive tasks that previously took hours for data entry and document processing, enabling employees to work on higher-value activities.

As I am working in the organization, I am not aware of specific licensing costs and setup costs, but I think these depend on the organization's size, number of users, and required UiPath Platform capabilities. Overall, while UiPath Platform offers robust enterprise features, organizations should carefully consider their use cases and the expected implementation rate before choosing a business model.

Before selecting UiPath Platform, I evaluated other options based on their support for actual business processes and the ability to integrate with existing applications. Reliability, scalability, ease of development, maintenance, security, governance, and flexibility of support were also critical considerations. Ultimately, I chose the solution offering the best combination of business value, reliability, security, scalability, and total cost of ownership, including licensing and maintenance costs.

One of the main benefits of automation has been the reduction of repetitive manual work, which also helps streamline processes. When employees repeatedly copy information between applications, errors can occur. Automating these steps with UiPath Platform ensures consistency in execution. This consistency improves productivity and turnaround time from a business perspective. The key benefit is not merely human replacement, but instead enabling team members to focus on critical tasks that require human judgment.

Using UiPath Platform, I find the user community quite valuable for learning, with one of the biggest benefits being the opportunity to learn from other automation professionals.

Using UiPath Platform Communications Mining, I can automate actions or responses based on message content. For instance, if we receive customer emails, the tool can analyze the message to classify requests, such as categorizing an email about a declined payment as a payment issue or an address update request. Based on this classification, the automation can take appropriate actions.

Monitoring the tone or sentiment in our messages helps identify and correct misclassifications and gives the team better visibility into our communication process and workflow performance. For example, if a payment issue message is identified, we can track its routing to the proper workflow or support team, flagging low-confidence messages for human review.

Currently, we are not using any agentic automations.

Workflow coding agents are particularly interesting because they assist in creating or troubleshooting automations.

UiPath Platform's approach to coding agent integration is straightforward to configure and integrate, where the main benefit of the Agentic agent is its ability to connect with existing systems. UiPath Platform automatically manages connections between different applications and processes, making it easier to establish end-to-end workflows rather than just automating isolated tasks.

Currently, I do not have any specific thoughts. I am learning and exploring UiPath Platform and RPA, and implementing workflows through Agentic AI. It is quite interesting. I would rate this review an eight out of ten.