UiPath Platform Reviews

Our primary use case for UiPath revolves around document imaging, specifically scraping data off documents and digitizing them. We only use it in our accounting department and haven't expanded it to the rest of the company. We've seen some success with the projects on the financial team, but we might be resource-constrained to get other departments involved. It's hard for them to adapt to new technologies. 

UiPath has improved the accuracy of data entry from our invoices. Processing thousands of invoices is time-consuming. One outcome we've achieved is expanding the data collection from the invoices. They were only capturing dollar amounts, but these invoices have tons of other information that was just going to waste and could be analyzed. Now, we're capturing the data and analyzing it. It will be a significant benefit, considering how we do business.

We've advanced our green initiatives by recycling invoice paper after digitizing it and reduced the costs of pulling this information into our system.

The most valuable feature is the general automation that UiPath offers, especially in improving data collection which allows for a more comprehensive analysis of information on invoices.

There is a need for better autopilot features to enhance the functionality of UiPath.

I have been using UiPath for about a year.

UiPath is stable so far.

UiPath can scale as our business grows.

Customer service and support have been excellent. I would rate it highly for their responsiveness and supportiveness.

Positive

Previously, we used a service that scanned documents and sent them back in EDI format. We switched to UiPath because the previous solution couldn't handle certain document images unless they were in native PDF form.

The initial setup seemed straightforward.

We used corporate for the setup. Corporate used UiPath as a partner for support.

While there hasn't been a financial return on investment yet, the team is happier not having to manually enter invoices, which is a qualitative benefit. However, I foresee a financial return in the future.

UiPath's licensing seems straightforward, and the pricing is comfortable for the corporate leadership. They made an outright purchase, knowing the full cost and expectations.

I rate UiPath 10 out of 10.

We are targeting utilizing Gen AI for some social media marketing. We haven't really implemented it yet.

Implementing AI and automation has streamlined our processes, allowing us to focus on more important day-to-day work instead of repetitive tasks. This has helped with customer satisfaction. 

We have been able to automate a lot of internal processes, saving significant time for our managers and increasing the accuracy of reports and monitoring. We saved about 350 hours, which corresponds to approximately $500,000 in money saved.

The most valuable features are the autopilot or copilot AI feature and Insights. We haven't used it yet. I know that understanding the document is highly powerful and really useful.

I would like improvements in UiPath Studio speed. The development environment is sometimes slow, depending on the workflows, especially with legacy workflows.

This should be the third year of working with the solution.

We utilize the cloud Orchestrator, and it has been really stable with no issues.

We started with three bots and have maintained that number, with the addition of one test bot test license. We are always using it to scale.

We access resources at UiPath to assist us, however, resources can be hard to get. Better access to resources might improve the process.

Positive

The initial setup was simple for us. I am aware it could be more challenging for on-premises deployments.

We didn't use a partner for the initial setup.

We realized a return on investment by saving about $500,000 due to automation of tasks that took longer manually.

It is probably in line with the market. I am unsure about pricing for AI units as we haven't implemented them yet.

I would rate UiPath a nine out of ten.

We primarily use UiPath to move data and consolidate data formats efficiently. We are involved in claims management within healthcare. We are also exploring DevOps tooling and CI/CD pipelines, and automated testing.

UiPath has significantly improved how we claims. We provide this product for our customers directly, so we want to ensure they reap the benefits of the automation program. We serve as a product team and make sure that our products are directly open to the customers. Although we are not extensively using AI yet, there is significant interest in the org. We aim to recommend automations to users and intend to develop AI capabilities down the line.

Our teams are heavily using integration service, especially following our cloud migration. Having further insights and program visibility is crucial for longevity.

It would be helpful to be able to double-click and drill down into the data we see in the APIs and get a little more interactivity, especially in the Studio and Studio Web. I want to be able to pull in fields dynamically.

I have used UiPath since 2021, so it has been about three years.

UiPath is relatively stable. I've seen a few bugs in some of their newer tools and Integration Service. There are some issues with feature clarity across platforms, but it's not necessarily a stability problem. Occasionally, cloud may experience downtime, but stability is always reliable. 

Most of the scalability issues from an implementation fall on the customer's side because they don't understand how to scale out their VM presence or set up systems in a way that relies on siloed teams. They're using it on-premises and have to manage the instance with teams outside of their automation team. I haven't had any scalability issues in the cloud. The cloud might go down once a year, but I haven't had issues scaling it, and if it has an outage it's normally not long enough to make a dent.

I rate UiPath support seven out of 10. UiPath's support is quite reliable and significantly better than most alternatives. Some competitors don't get back to you or have meaningful solutions.  

There's room for improvement. They could make their online support pages easier to navigate. They're integrating support with Automation Cloud, which will make raising a ticket more seamless. When you open the ticket, it should automatically provide them information about your deployment.  They're good about following up with you, but getting solutions for some products takes time. 

Neutral

I have always worked with UiPath, sometimes using other platforms such as Salesforce and Power Platform when they better fit specific needs. However, they are not as suitable for making enterprise scale automation.

The on-premises deployment when we started in 2019 was somewhat complex. It's different for every customer, whereas the cloud is consistently distributed the same way, and you can customize it for your business.  

We work with an implementation partner for staff augmentation and architectural support, with a proactive offshore development team experienced in best practices. 

I rate UiPath eight out of 10.

One of our simpler UiPath use cases involves running an SQL query, copying the results into a spreadsheet, and then emailing them to the appropriate people. 

We also have a third-party system for parking at the hospital. Visitors need to fill out a web form, and the automation process kicks in once the web form is filled out. The data is input into a database and then automatically processed in bundles. The form is filled out automatically for them, and it batches every thirty minutes. 

UiPath helps us automate many tasks people do daily that they don't want to do. They can spend that time on tasks that humans are better at, such as being creative and thoughtful instead of copying down information, filling up databases, making spreadsheets, sending emails, etc. I have one automation that normally takes me about four hours to do. 

Automating certain tasks can potentially save employees approximately 60 hours per week. This was particularly true in our parking pass processing. People used to get overwhelmed with that task, so automating it saves significant time.

Computer Vision helps us read and process handwritten documentation. That will be incredibly important. The unique aspect about UiPath is the robustness of the Academy that's built into it.

UiPath could be more intuitive in how it formats strings, variables, or databases. This can sometimes be difficult, even for someone with a computer science background. Additionally, some tasks require a team effort as one person can get overwhelmed or discouraged.

We are only about a month or a month and a half into using the solution.

The stability is generally good, but it can't really be driven without support for prolonged use.

Scaling UiPath is easy. You just purchase more bots.

Previously, we used Power Automate and a proof of concept for Automation Viewer, but we decided to switch to UiPath because it has a better deployment model. We use the Orchestrator. It's a server that we can add our robots to and configure them. 

UiPath is good at handling the sequential flow of processes. The way it breaks down sequencing is commendable. It was shocking how disorganized some of the other solutions we reviewed were.

We are seeing a good return on investment potential, but we haven't fully realized it yet since we are only a month and a half in.

I rate UiPath eight out of 10. 

UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.

UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.

UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.

UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.

UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.

We saw the benefits of UiPath immediately upon deployment.

The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.

We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.

UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.

UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.

UiPath has helped free up our employee's time for other projects.

UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.

A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.

The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.

UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.

I have been using UiPath for two and a half years.

Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.

We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.

The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support. 

Positive

I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.

We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.

UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.

UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.

New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.

Our team manages RPA licensing, including evaluating other tools besides UiPath. We consider factors like upcoming automation reports and license renewal costs when deciding between UiPath, Power Automate, or other options. By comparing features and licensing expenses, we make informed choices about which RPA tool best suits our needs.

UiPath handles our invoice processing and a variety of ERP tasks, including automating processes in SAP and Oracle. We also leverage it for some portal interactions and other invoice-related functionalities.

We use the UiPath orchestrator platform.

We recently migrated to UiPath's cloud-based Orchestrator, and the benefits have been tremendous. We receive frequent updates without any maintenance on our end thanks to UiPath managing everything. This ensures no downtime and access to all the latest features, which UiPath releases regularly throughout the year in response to user feedback. Additionally, our investment in premium support, including a dedicated Partner Account Manager and UiPath Advantage benefits, provides us with immediate assistance whenever needed.

Although UiPath is not as user-friendly as Microsoft Power Automate, it boasts a wider range of features. UiPath does require some coding knowledge for developers due to its drag-and-drop interface, but it provides a strong framework that simplifies development. Projects can often be completed within one to two months thanks to this ease of use, and the platform itself is constantly being improved.

UiPath offers end-to-end automation, replacing the need for multiple tools. It supports DLC and provides sample documents and maintenance guidance. Additionally, UiPath's built-in flowcharts eliminate the need for Visio, reducing costs. Furthermore, integration with Azure and pre-built templates minimizes the need for PowerShell scripting, streamlining the development process. Overall, UiPath simplifies automation by offering a comprehensive and user-friendly platform.

The UiPath User Community is a fantastic resource, offering a one-stop shop for all our UiPath inquiries where we can find answers and connect with other users.

UiPath has been a game-changer for us. Productivity has soared, security has been significantly bolstered, and the new features are proving incredibly versatile. We've even been able to reduce outsourcing by implementing UiPath automation, which have greatly simplified our monitoring processes.

Its ability to minimize on-premises infrastructure aligns perfectly with the current trend of companies prioritizing digitization to reduce their physical footprint. In other words, UiPath is a key tool for achieving this modern business goal.

Our vendors initially struggled to adapt to the cloud-based platform after migrating from on-premise software. To bridge this knowledge gap, we directed them to the UiPath Academy courses, which proved to be a valuable resource. However, the extensive course library made navigating and finding the most relevant content challenging. Fortunately, UiPath's supportive team provided us with the necessary links, allowing our team to get up to speed quickly.

It has helped speed up our digital transformation.

UiPath has significantly reduced human error in our finance department. Previously, manual processes resulted in numerous errors that often went unnoticed until the quarter's end. Now, automation minimizes errors and frees the finance team to handle any remaining manual tasks with greater ease.

UiPath has helped free up around 30 percent of our staff time and has significantly reduced our costs, and the KPI data we're maintaining confirms these substantial savings.

UiPath stands out for its robust SAP integration capabilities and a growing library of connectors that simplify connecting to various applications. Document Understanding has also seen significant improvement, making data extraction more accurate. Additionally, UiPath offers valuable process insights, providing a clear picture of automation utilization across machines, and giving us a powerful tool to optimize our workflows.

UiPath's cost can be prohibitive, and the sheer number of licensing options they offer makes it difficult to choose the right one, creating a confusing selection process.

Currently, UiPath doesn't provide automatic notifications for known bugs in new releases. This means we're left to discover and report them ourselves. Ideally, I'd like to receive updates on these known issues from UiPath to streamline the automation process.

UiPath implementing a feature like Microsoft's CoPilot would significantly enhance our development experience by offering assistance in building automation.

I have been using UiPath for six years.

UiPath is stable.

UiPath is easy to scale up.

The technical support is amazing. They are available at any time.

Positive

We also have a signed license agreement with Microsoft because of UiPath's high cost.

UiPath offers a pre-built framework that tailors to our specific needs, along with a powerful orchestrator for centralized control. While Microsoft's automation platform is still evolving and lacks features like UiPath's orchestrator, it excels in native integrations with Microsoft products like Outlook and SharePoint. However, for SAP integrations, UiPath provides exclusive activities that are crucial for automating tasks within our system.

In 2018 when I first deployed UiPath I found it to be complex but now that I have more experience, the deployment is straightforward.

Our team created three AWS accounts, designating one of them. We then set up, launched, and deployed the orchestration tool on the first account. After performing a POC and gaining leadership approval, we spun up two additional accounts for QA with UiPath's ongoing support throughout the year. Finally, we deployed additional machines and established a Cloud Operating Validation environment.

In-house we required eight people for the deployment.

We initially developed the proof of concept ourselves, but after launching into production, we leveraged the expertise of multiple vendors to ensure successful implementation.

UiPath is expensive compared to other RPA tools.

I would rate UiPath eight out of ten.

We currently have around 130 active bots, though, in the past few years, we decommissioned a larger force of 300. We also boast a user base of over 80.

The maintenance is handled by UiPath.

For a successful RPA implementation, establish a strong framework and conduct a thorough analysis to guarantee the stability of your bots. In the long term, a well-run COE is invaluable. Additionally, explore the range of tools available to enhance your RPA capabilities.

We leverage UiPath for customer service use cases and process automation to improve employee productivity and reduce time spent on repetitive work. UiPath is mainly used for financial processes like automated invoicing, but we also use the solution for IT processes. 

UiPath is deployed on-prem on a private cloud, and all our BFSI customers are on-prem. BFSI customers tend to use fully on-prem environments. UiPath offers cloud and on-prem versions, but the functionality is the same. A few technical aspects are a little different. 

UiPath makes our employees' jobs easier by eliminating repetitive tasks. The solution has reduced the time spent on these tasks by around 35 to 40 percent. They can use bots and spend more time on more productive work. We've improved process efficiency and employee productivity using automation. 

It's helped us discover better ways to make each process more stable. Our productivity has increased from 20 percent to almost 45 percent. That's what the change we have seen using you about. Using UiPath has reduced human error by 99 percent. I can't say 100 percent because nothing is fully automated. 

UiPath's automation features are all equally valuable, but we use the unattended bots the most. UiPath is easier to handle than most RPA technologies, and it's easy to install, so it's a competitive solution. 

The UiPath community has helped us troubleshoot issues. For example, if a bot isn't working properly, we can go to the forums to find the root cause of the problem. My technical team uses the UiPath Academy to get certifications and gain a better understanding of the product, but I haven't used it. 

We use some of UiPath's AI functionality, which makes it easy for us. Predictive analysis suggests the next logical step and what could be the possible solution for that. It tells you the possibilities and the pros and cons of each step.

The OCR technology has room for improvement. UiPath accurately reads about 85 percent of the fields in a scanned document, but that needs to be somewhere around 90 to 95 percent.

I have worked with UiPath for nearly three to four years.

The uptime for our bots is almost 99.9 percent.

UiPath is highly scalable. We plan to increase our usage because we aren't using it internally. It's something we deploy for our customers, so the usage will increase as our business grows. 

I rate UiPath support 10 out of 10. There are many ways to get support, including the knowledge base, live assistance, UiPath Academy, and UiPath support center. 

Positive

I was not involved with the setup. I sell the licenses, and the technical team handles the deployment. UiPath requires some maintenance, such as platform updates, updating the bots, and adding workloads. 

UiPath has reduced our employees' processing time and our expenses. UiPath has cut costs by about 18 to 20 percent. You can start realizing the ROI within six months to a year.

UiPath is affordable compared to Blue Prism or AutomationEdge. A basic license covers the cost of implementation and recurring fees that depend on the complexity of the processes and workflows. 

I looked at Automation Anywhere and AutomationEdge. UiPath is easier to implement and use. Cost is the primary factor. Indian customers tend to consider the cost of a solution more than the features.

I rate UiPath 10 out of 10. The solution can't give you 100 percent automation for complex processes, but it gives you up to 90 percent. However, once you optimize a bot, you can reuse it for other processes.

We have been using the RPA functionality in UiPath mostly for cash management. Our biggest use case is submitting wires and payments.

We aim to reduce routine tasks and allow people more time to do more important things. We were mainly looking at time savings for employees, and we may not have gotten all of the time savings that we wanted, but we definitely have found some. In addition to saving time, we also hope to mitigate risks for some of the tasks we've implemented and reduce human error in some of these processes, 

In bot development, we have had a lot of conversations about what we want bots to do, how to process exceptions, who exceptions go to, and who needs to be aware. Once the bot goes live, we have to keep the chats and lines of communication open to ensure everything's working.

The most valuable features are UI, web, and Excel automation, as well as the ability to package all of these in one software suite.

Setting up the infrastructure with different virtual desktops and making the connections stable in our environment present challenges. More direction on cleaning up these issues would be useful.

I have been using UiPath for about two years.

We've had some stability issues, but we're unsure whether UiPath caused them or if it was our company's older internal infrastructure. We haven't had any downtime caused by UiPath.

UiPath has been able to scale as our environment grows and keeps up with demand.

I rate UiPath support eight out of 10. We receive good support from UiPath when we need it.

Positive

Personally, I did not use a different solution before UiPath, but some departments at the corporation have used other RPA tools, and some still do. We chose UiPath because we worked with some consulting firms that were familiar with the development capabilities of the solution. They could help with the initial development of the bots. We like the direction of the tool.

We worked with consulting firms familiar with the development capabilities of UiPath to assist with the development of bots.

We have seen a return on investment due to time savings with high-value employees. However, as we continue to make new things, it's hard to determine the exact return at this point.

I am not involved in the purchasing, but people have been generally happy with the pricing so far. Some pieces we use now may not provide expected value, and we might remove those in the future.

I rate UiPath nine out of 10.