What is our primary use case?
We have used the product for web application automation and SAP functional automation, as well as for Microsoft Dynamics 365 process automation.
What is most valuable?
There is a specific feature in Tricentis Tosca called Vision AI. What it does is basically it'll capture the entire screen, and you can automate anything that can be viewed on our screen. For example, if you are trying to access an application like Teams, so if you want to select any user and call him, you can do that. Anything that is on a screen, you can automate using that Vision AI tool.
The interface is pretty simple, and it's user-friendly, so people with minimal knowledge also can start using the Tosca tool. The widgets and the invoicing are also user-friendly.
It's stable and reliable.
The solution can scale.
Support is helpful.
Pricing is affordable.
What needs improvement?
In Tosca, I see that there are no user guides. So basically, if you want to automate something, you have to really do some research and then start doing it. Having documentation would be helpful, and that is something that needs to be provided, maybe as a jump start to getting going with the product.
There are certain engines that are available that will identify the objects. Yet, there are some engines that are not available, so we need to customize them.
The setup can take a while as the licensing is confusing.
The response time for support can be slow.
For how long have I used the solution?
I've been using the solution for around two or three years.
What do I think about the stability of the solution?
The stability is excellent. I would rate it nine out of ten.
What do I think about the scalability of the solution?
We have a team of 250 people on the solution right now. We have five active licenses on five servers. We have mostly testers on the product.
It is a scalable solution and a powerful tool. I'd rate scalability eight out of ten.
We likely will increase usage in the future.
How are customer service and support?
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay in response, their help is quite good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've also used Micro Focus and Selenium.
How was the initial setup?
I'd rate the initial setup around six out of ten in terms of ease of deployment. The initial setup was difficult. However, we took support help from the Tosca team, and then we tried to resolve the issues.
The only issue really is the licensing issue. You need to activate the license and for activating the license, and there is no specific straightforward way to do it. You need to connect to the Tricentis support team, and then you need to get an activation link, followed by their code and all that. It's a challenge.
For deployment, if you have the activation link, it'll be done immediately, instantly, maybe in hours. Otherwise, if you do not have the activation link, then it might take days since you need to connect with support.
What was our ROI?
Most clients I come across prefer open-source solutions and may move towards Selenium to keep the tool cost down. However, if we are using commercial tools like this one, it will take two to three years to realize an ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. I'd rate it eight out of ten in terms of affordability.
What other advice do I have?
We are partners.
I'm working with the latest version of the solution.
I would recommend the solution since the tool is user-friendly and easy to use. It comes with a lot of features, and it's a very powerful tool. I would definitely recommend it compared to other tools.
I'd rate it nine out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner