Stinu Easo - PeerSpot reviewer
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor with 10,001+ employees
Real User
Top 10
Multifeatured software testing tool; helps reduce test execution time, and is good for SAP testing
Pros and Cons
  • "Software testing tool that has multiple features. It's good to use for SAP testing, and it helps reduce test execution time."
  • "One thing to improve in Tricentis Tosca is that it's not compatible with Excel based forms. Another area for improvement is that the tool is not compatible with OpenText applications. The support and licensing cost for it also need improvement. The tool also needs cloud support, as it's currently on-premises only."

What is our primary use case?

My primary use case for Tricentis Tosca is SAP testing.

How has it helped my organization?

I'm using Tricentis Tosca as part of test automation, so it reduces the test execution time, and this has improved our organization. This is the main advantage of the tool, compared to doing it manually.

What is most valuable?

All the features available now in Tricentis Tosca are valuable.

What needs improvement?

One thing to improve in Tricentis Tosca is that it's not compatible with Excel based forms. Another area for improvement is that the tool is not compatible with OpenText applications. OpenText is a company which provides multiple applications.

There's also an issue with the support for Tricentis Tosca. If they don't provide support within a faster timeframe, then you will wait for the solution, and you'll lose, e.g. whatever you're gaining from the tool, you'll lose, because of the delayed support.

Tricentis Tosca also needs some improvement, and this is why my rating for it is only eight out of ten, e.g. it needs to have more compatibility to be able to take advantage of its multiple features.

The tool also supports on-premises deployment only, and it needs to elevate to cloud deployment. It should be easily accessible by anyone, and this is currently not the case. Other competitor tools, or most of the competitor tools, have moved to cloud, except Tricentis Tosca.

The licensing cost for the tool also needs improvement.

If these changes were to be made, then I could give Tricentis Tosca the perfect score: 10 out of 10.

Buyer's Guide
Tricentis Tosca
March 2024
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Tricentis Tosca for six years.

What do I think about the stability of the solution?

The stability and reliability of Tricentis Tosca is just 60% for me.

How are customer service and support?

We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get our problem solved, we had to wait for one month.

How was the initial setup?

The initial setup for Tricentis Tosca was a mix of both straightforward and complex. If you are using just one component, the setup was straightforward, if you wanted to integrate the tool with the multiple components, then the setup becomes complex.

The installation was standard in terms of how long it took to complete, e.g. one week. If there was integration, it could be completed in three weeks.

What was our ROI?

I've seen a return on investment from the tool, but only when it was used long term, e.g. in more than three years time.

What's my experience with pricing, setup cost, and licensing?

The licensing cost for Tricentis Tosca is expensive. It has multiple features, but to use all of its features you have to pay for additional licenses.

What other advice do I have?

Tricentis Tosca is a testing tool, so we can implement it in any software projects.

The tool is only applicable for on-premises deployment. Currently, it's not possible to deploy it via public or private cloud.

I'm using version 15 of Tricentis Tosca.

I did the deployment of the tool myself, and didn't use an integrator, reseller, or consultant. One person can deploy Tricentis Tosca.

We have 1000+ people in our environment who are using the tool.

Product-wise, I'm rating Tricentis Tosca eight out of ten. Service or support-wise, my rating for it is six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at a computer software company with 10,001+ employees
Real User
Simple tool designed for system testing and application testing; offers ease of conversion and automation
Pros and Cons
  • "It's a simple tool, particularly in terms of system testing. You can also convert and automate using Tricentis Tosca with ease."
  • "A disadvantage of Tricentis Tosca is that you have to customize it according to your need, during the early stages of the software, particularly during upstream testing, before system and unit testing."

What is our primary use case?

Tricentis Tosca is a tool used for system and application testing.

What is most valuable?

The advantage of using Tricentis Tosca is that we can get started with automation without much investment on solution development, with it following a keyword-driven approach. We have the actions and verifications readily available, so you can get started on the Tricentis Tosca conversion from the first day of training, and this is the advantage we have observed from the tool.

I also like that it is a simple tool, in terms of system testing, though there are other tools now that are good competitors for Tricentis Tosca, e.g. Katalon Studio.

What needs improvement?

A disadvantage of Tricentis Tosca is that you have to customize it according to your need, during the early stages of the software. Sometimes this happens when you're not on the system testing phase, but you're very close to development, e.g. more on the upstream testing, before system testing, unit testing, etc.

For example, you have to inject something as a precondition to the solution on the test, so you have to do some presetting, you have to write some code to it, and you have to make some conditions for upstream testing. Tricentis Tosca is not recommended in that stage, but it's definitely better for system testing, with it being keyword-driven and you have the keywords readily available, especially if you compare it with other tools such as Micro Focus and TestComplete.

For how long have I used the solution?

Though I'm not currently working with Tricentis Tosca, e.g. I don't have a project utilizing the solution, I've had experience with it in the past year.

Which other solutions did I evaluate?

We evaluated Micro Focus, TestComplete, and Katalon Studio.

What other advice do I have?

I am in the QA side, and I have almost 20 years of experience in QA. I'm doing all the automations. My experience with commercial tools are customer specific, e.g. if the customer wants to use a specific tool. I have experience on object-based tools and other types, on the commercial side. We use OneSource libraries and the custom frameworks, so that's where I have more experience, compared to commercial tools.

I don't have any current projects with Tricentis Tosca, but my company has a partnership with Tricentis. I'm not in the delivery team, e.g. I'm on the CoE team. Our application testing is more on digitally managing application drivers, so our scope on application testing is minimal. However, everyone's going digital nowadays, e.g. there's the remote setting and other things to come, so we utilize browser-based solutions, testing, mobile, etc.

I'm part of the CoE team where our work involves solutioning, initial designs, and choosing the right tools. We don't get into the product and use the same tool for a long time, in particular, we do a POC. With Tricentis Tosca, we have asked our teams to do a POC using it, because there is nothing more important than learning the tool, so that it can be easily understandable. Based on customer demand, we have done a few POCs for the tool, so our team isn't really involved in the full lifecycle of a project.

Katalon Studio is very similar to Tricentis Tosca, and price-wise, it's lower. This is why I don't compare Tricentis Tosca with TestComplete. I compare the tool with Katalon Studio, which is an open source robot that's similar to Tricentis Tosca, but because it's a free rule, you cannot have everything from it when compared to Tricentis Tosca.

My experience or my inputs on what to add to this solution, or what I'd like to see from it in the next release, would not be great, because our team is not into applications that much. Our scope of testing the applications is minimal. We are more into the panel-based devices and smart devices, e.g. POS (point of sale) or Point of Care devices in the medical field, or input devices, aeronautical flight attendance panels, etc. Those are the areas we are involved in, so they are purely embedded domains.

I'm giving Tricentis Tosca an eight out of ten rating.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Tricentis Tosca
March 2024
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Lead QA Engineer at a computer software company with 11-50 employees
Real User
User-friendly and has a good scanning mechanism; technical support was knowledgeable and gave detailed answers
Pros and Cons
  • "To me, what stands out the most about Tricentis Tosca is that even if I'm not a technical tester, I could pick up on how to use it very quickly because of the mechanisms of the tool, for example, its scanning mechanism. I'm not so technical, but I'm able to maneuver through Tricentis Tosca and derive capability. It's a user-friendly tool. It's not very complex."
  • "In terms of areas for improvement, Tricentis has a variety of tools, even its test management tool called qTest. Tricentis Tosca does have integration with different Tricentis tools, but the integration is geared towards a larger organization perspective. For very small organizations that have minimal licenses, the integration needs to be improvised. For example, I belong to a smaller organization that has only one license, so the capability that the tool provides for integration isn't sufficient because my company needs to have separate workspaces. When Tricentis Tosca is going to be running, it is going to use that license, but my company wants another separate workspace to record, relay, and test. This is what my team has been struggling with, and the mechanism is probably there, but that needs more time and investigation, so I can't say that I'm one hundred percent certain that Tricentis Tosca, in terms of integration for a smaller organization is insufficient. Another area for improvement is that Tricentis Tosca is currently just a Windows-based tool which affects the market because nowadays, Windows isn't the only operating system, for example, there's also Apple or IOS that's moving much faster than Windows."

What is our primary use case?

We needed a testing tool that could be used for automating SAP, so that was our use case for Tricentis Tosca, and amongst the candidates we tested, the solution suited us well.

What is most valuable?

To me, what stands out the most about Tricentis Tosca is that even if I'm not a technical tester, I could pick up on how to use it very quickly because of the mechanisms of the tool, for example, its scanning mechanism. I'm not so technical, but I'm able to maneuver through Tricentis Tosca and derive capability. It's a user-friendly tool. It's not very complex.

What needs improvement?

In terms of areas for improvement, Tricentis has a variety of tools, even its test management tool called qTest. Tricentis Tosca does have integration with different Tricentis tools, but the integration is geared towards a larger organization perspective. For very small organizations that have minimal licenses, the integration needs to be improvised. For example, I belong to a smaller organization that has only one license, so the capability that the tool provides for integration isn't sufficient because my company needs to have separate workspaces. When Tricentis Tosca is going to be running, it is going to use that license, but my company wants another separate workspace to record, relay, and test. This is what my team has been struggling with, and the mechanism is probably there, but that needs more time and investigation, so I can't say that I'm one hundred percent certain that Tricentis Tosca, in terms of integration for a smaller organization is insufficient.

Another area for improvement is that Tricentis Tosca is currently just a Windows-based tool which affects the market because nowadays, Windows isn't the only operating system, for example, there's also Apple or IOS that's moving much faster than Windows.

Pricing for Tricentis Tosca could be improved as well because it's very expensive.

Making Tricentis Tosca available on other operating systems is what I'd like to see in the next version of the tool. That would be beneficial. From what I've heard, you should never have the Tricentis Tosca server installed on a VM, but my company has it running on a VM and so far, there hasn't been any issue except for the VM rebooting, though I'm not sure at all if it had anything to do with having the server on the VM, or some other reasons.

For how long have I used the solution?

I've been using Tricentis Tosca for almost two years now.

What do I think about the stability of the solution?

Tricentis Tosca is a very stable product, and I don't have any complaints about the tool, stability-wise.

What do I think about the scalability of the solution?

Scaling up Tricentis Tosca would be an issue for us because of the licensing. As it's an extremely expensive product and we're a smaller organization, we don't need that many licenses, but sometimes it would be great if we could have two licenses because there are other people in the company who were trained and certified to use Tricentis Tosca. The product does provide a multi-user workspace, but we only have one license currently, so only one execution is possible at a time.

How are customer service and support?

I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise incidents with the support team and follow up. The support team is very knowledgeable about the product, though the only downside is the response time because sometimes the response isn't timely, but whenever there is any kind of response, support is very detailed and knows the product well. On a scale of one to five, with one being the worst and five being the best, technical support for Tricentis Tosca is five out of five. It's really good.

Which solution did I use previously and why did I switch?

I have not tested any other SAP-related testing tools. The only tool I tested hands-on was Tricentis Tosca, and it suited the needs of my company, so it's the product we're using.

How was the initial setup?

Tricentis Tosca was set up by the infrastructure team, so I don't have information on whether the initial setup was extremely straightforward or not, but I do know that there was no issue with getting the tool set up. My company has a cloud license and an on-premises license, so there are various setup options available for Tricentis Tosca.

What about the implementation team?

We implemented Tricentis Tosca through our in-house team.

What's my experience with pricing, setup cost, and licensing?

As for the licensing cost for Tricentis Tosca, I'm not one hundred percent sure how much it is, but I know that it's an expensive product. I wouldn't be able to rate Tricentis Tosca in terms of pricing because I don't have information on the prices of other products tested by my organization. My team tested Worksoft and that was also an expensive tool.

Few tools provide the capability to test SAP automation tools, and the majority of the products are more suitable for a larger enterprise and have higher pricing, but if you're a very technical tester, there are other tools you could utilize. Technically skilled people and technical automation testers may be able to use open source tools, but for the not-so-technical testers, only a few SAP-related tools are available, but from what I've heard, they're priced on the higher side. I won't be able to advise if Tricentis Tosca is more expensive than its competitors because I don't have pricing information for any of those tools.

What other advice do I have?

My company uses Tricentis Tosca.

My advice to people looking into implementing the tool is that it's great to use, but you need to be more hands-on. Tricentis has certifications available, so the more you advance your skillset and get yourself certified, you'll learn all the mechanisms of how Tricentis Tosca can be used. So far, the tool ticked most of the boxes based on my company's needs.

I'm rating Tricentis Tosca nine out of ten. I didn't give it a perfect score because it's currently based on Windows only, and its cost is high but other than those two cons, everything has been great about the product.

My company is just a user. It has no partnership with Tricentis Tosca.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Technical Automation Specialist at Sixsentix
Real User
Has enabled our teams to test more wisely in our diverse landscape
Pros and Cons
  • "It has helped teams within our organization become more aware of the testing requirements in terms of risk and priority."
  • "Not being able to mask test data in relation to testing data management, in my opinion, is also a limitation."

What is our primary use case?

We use this solution for risk-based testing in conjunction with test optimization and test automation.

Our testing landscape ranges from web applications to mobile applications to mainframe to PDF. The tool takes care of most of the testing requirements with relatively minimal effort.

How has it helped my organization?

Tricentis Tosca has evolved from being a functional test automation tool to becoming a Continuous Testing platform. It has helped teams within our organization become more aware of the testing requirements in terms of risk and priority. 

It has also enabled teams to optimize risk coverage and enabled them to test more wisely.

What is most valuable?

Risk-based testing, test optimization, and support for over one hundred technologies are some of the most important capabilities of the platform. Many may argue that the same can be achieved by other tools as well, but not all within the same platform. The ease of maintainability is also a differentiating factor.

What needs improvement?

Even though the platform has been continuously evolving, there is room for improvement. For example:

  • Test reporting hasn't been as impressive as the other components of this platform.
  • Not being able to mask test data in relation to testing data management, in my opinion, is also a limitation.

For how long have I used the solution?

Six and a half years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

This solution is easily scalable.

How are customer service and technical support?

I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.

Which solution did I use previously and why did I switch?

I was using Selenium WebDriver a few years ago. 

I switched to Tricentis Tosca because of its methodology and support for more than one hundred technologies.

How was the initial setup?

The initial setup is straightforward, provided that the consultants from the company are involved.

What about the implementation team?

We used a mix of both in-house staff and consultants for our implementation.

What's my experience with pricing, setup cost, and licensing?

Tricentis Tosca may be relatively on the higher side in terms of pricing, but their sales rep can give pretty decent deals when asked.

Which other solutions did I evaluate?

I evaluated other solutions including both Selenium and QTP.

What other advice do I have?

For organizations who want to aim for a unified continuous testing platform, and are willing to pay for it, Tricentis Tosca can be a decent investment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ann Marie Corker - PeerSpot reviewer
Ann Marie CorkerBusiness Systems Analyst Specialist at a financial services firm with 10,001+ employees
Real User

Hi Manish - thanks for the info. Have you used Tosca to perform any Non Functional testing? Thanks!

Vinayak Bandewar - PeerSpot reviewer
Test Architect at Cognizant
Real User
Top 5Leaderboard
Easy to learn, has good test templates, and it supports distributed execution with RDP
Pros and Cons
  • "This solution is very easy to learn and any non-programmer or manual tester, with little experience in automation, can pick it up quite easily."
  • "Many times when we have raised a ticket, we did not get an urgent response."

What is our primary use case?

We are using this product for web UI testing, SAP, and API testing.

How has it helped my organization?

We are using a multi-user environment and the central repository gives everyone very easy access, which lets them re-use the models or whatever artifacts they need from other teams.

Apart from that, with the distributed execution, we are able to execute thousands of test cases in a very small amount of time.

These two things, I feel have been very helpful in my project.

What is most valuable?

I have found the test templates to be very useful.

Distributed execution with RDP is highly useful.

This solution is very easy to learn and any non-programmer or manual tester, with little experience in automation, can pick it up quite easily. 

It has a built-in repository to store all of the artifacts in the same place.

What needs improvement?

The inbuilt test datasheet that it has can be simplified and improved.

There are some performance challenges, specifically when we are not using it on a virtual machine, but when we are using it on a local machine.

In order to integrate test management tools, we have to buy another product call Tosca Connect. It would be better if this were included so that integration with tools like Jira or Azure DevOps was included out of the box.

One of the issues that we are facing is that the size of the repository continues increasing. They should provide tools to minimize or at least reduce the repository size.

For how long have I used the solution?

I have been dealing with Tricentis Tosca for between two, and two and a half years.

What do I think about the stability of the solution?

Tricentis Tosca is very stable and we are using it extensively. We have people working in India, as well as in the US and Europe, so we use concurrent licensing. Most of the time, everything is being utilized.

What do I think about the scalability of the solution?

It is pretty scalable because of the templates. We can have a single template expand into hundreds of test cases, so it is scalable. In my project, we have between 50 and 60 people how are using it.

How are customer service and technical support?

The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get an urgent response. There is a time lag between the process of raising the ticket and getting a final resolution. There is some resolution in the interim, but to receive a final resolution will usually take between two and three weeks.

I had to call technical support for one of the issues regarding a test data survey. We didn't have Microsoft Excel on our workstations so there was a question of how to upload the data. The final resolution for that issue took two to three weeks, or even longer.

How was the initial setup?

I was not involved in the initial deployment, although I feel that the installation of it is simple. I am just not aware of how to configure the repository.

What's my experience with pricing, setup cost, and licensing?

My understanding is that it's an expensive product, although I don't know the specifics with regards to pricing.

Which other solutions did I evaluate?

I was not involved in the decision-making process.

What other advice do I have?

The biggest lesson that I have learned from using Tricentis Tosca is that for test automation, you are not required to be a programmer or very technical.

Overall, this is a good product and I definitely recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Don Ingerson - PeerSpot reviewer
Don IngersonQA Automation Engineer at Global Fortune 500 Company
ExpertTop 5Real User

Nice article. When you are using Browsers such as Chrome, Edge, or Firefox do you have to install or use an extension for any of these Browsers?

Vinayak Bandewar - PeerSpot reviewer
Vinayak BandewarTest Architect at Cognizant
Top 5LeaderboardReal User

@Don Ingerson yes you need to install extension for using these browsers

PeerSpot user
Terry Doherty - PeerSpot reviewer
Principal Consultant at Avocado Consulting
Real User
Relatively easy to use and well integrated with other products.
Pros and Cons
  • "Tricentis Tosca is well integrated with other products like Jira."
  • "Tricentis Tosca’s technical support could be improved."

What is our primary use case?

We use Tricentis Tosca for overall test management.

What is most valuable?

Tricentis Tosca is well integrated with other products like Jira. It's also relatively easy to use and doesn't need experience or a specific skill set.

What needs improvement?

Tricentis Tosca’s technical support could be improved.

For how long have I used the solution?

I have been using Tricentis Tosca for about eighteen months.

What do I think about the stability of the solution?

I rate Tricentis Tosca a nine out of ten for stability. We've had no issues so far with Tricentis Tosca's stability.

What do I think about the scalability of the solution?

I rate Tricentis Tosca an eight or nine out of ten for scalability. Around five users in the test automation space are using Tricentis Tosca in our organization.

How are customer service and support?

A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.

How would you rate customer service and support?

Neutral

How was the initial setup?

Tricentis Tosca was already configured and running. The installation took 10 to 15 minutes, and access and setup were very, very quick.

What about the implementation team?

We did not need any assistance for the solution's implementation. It could be done without any help.

What's my experience with pricing, setup cost, and licensing?

Tricentis Tosca is not expensive at all. Tricentis Tosca's licensing cost seems to be in line with other products. We're currently using a per-user license because there are only four or five users. I rate Tricentis Tosca an eight out of ten for pricing.

What other advice do I have?

I use the latest version of Tricentis Tosca. The solution does not require any maintenance because it is all done automatically by the vendor.

I've not found any issues with Tricentis Tosca, and I would recommend it to other users.

Overall, I rate Tricentis Tosca an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior QA Manager at a retailer with 10,001+ employees
Real User
Easy to use with good training but scaling can get tedious
Pros and Cons
  • "The mainframe testing and UI automation are the most valuable aspects of the solution."
  • "The integration with mobile testing could be useful."

What is our primary use case?

We were not able to automate the mainframe or maybe the backend test cases to other tools. That is why we switched to Tosca. Tosca can give us the UI plus the backend mainframe and API testing within one tool. That is why we need Tosca.

What is most valuable?

The mainframe testing and UI automation are the most valuable aspects of the solution.

Technical support is good.

The solution offers good tutorials. 

It's pretty easy to use.

What needs improvement?

The integration with mobile testing could be useful. Currently, they use this Perfecto Mobile as the mobile automation tool. If they could switch to others -such as BrowserStack or other tools - that would be helpful. I have used web UI, the desktop UI, and the API, as well as the mainframe. I haven't seen much from a mobile automation perspective as I haven't used it. I'm not aware if there is mobile automation. However, they really should have this if they don't already.

Scaling can be tedious.

What do I think about the scalability of the solution?

From a scalability standpoint, if you are needing the data from Excel and Excel has lots of records, it may be difficult. I want to try for more records, basically between 5,000 and 10,000 rows reading from Excel. That is a bit of a tedious process. Right now, it doesn't seem very scalable if you want to read the data directly from Excel or any other file.

In Excel, you have to create the tables, rows, columns every time. Then, you have to read from Excel. You have to create a similar table structure in Tosca. It's a tedious process.

We have eight to ten automation engineers using the solution right now.

We do plan to increase usage in the future.

How are customer service and support?

Technical support is good. We get all the information through the call centers and they give us tutorials as well. It's not a problem there. We are satisfied with the level of support we get.

How was the initial setup?

The setup was not done by me. It was done by a separate team. I wouldn't be able to discuss the setup. I installed it on my system, my PCs, and the client. That part was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

I cannot recall the exact licensing terms of the price of the product.

Which other solutions did I evaluate?

I did do a proper comparative analysis of other solutions with regards to pricing. 

What other advice do I have?

I did some certifications on Tosca. I tried to do some POCs as well. I'm using the latest version of the solution, which may be 3.2 or 3.5. 

I would advise new users to not go with writing the test cases manually. Try to start automating directly in Tosca, as that would help to save time. If you write manual test cases as well and then we try to automate to Tosca, it takes a lot of time. It's better to jump in right away with the automation-first mindset approach and start writing in Tosca so that you could use it in every execution cycle.

On top of that, if you have a different cycle for business users to do the testing or they are testing at the user acceptance testing, you can give them the test use for Tosca as well. It's pretty easy to use, straightforward and it would save time.

I would rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architecture Manger at a government with 201-500 employees
Real User
Top 20
Not easy to use anymore. It'is getting more and more complicated. Extra settings added without detailed information.
Pros and Cons
  • "The most valuable features of Tricentis Tosca are the ease of use, you do not need to program if you do not want to."
  • "Tricentis Tosca could improve on the ease of use. There is a steep learning curve. The reporting section could be better and some of the new features could be simplified. Additionally, the user management of the client and the server are confusing. There should not be two."

What is our primary use case?

We use Tricentis Tosca for a workflow system and for SAP.

How has it helped my organization?

It works fine for regression tests on the workflow system. Old scripts still work fine in browser based application. Saved and still saves us a lot of time.

SAP embedded is quite an issue. When IE was discontinued we didn't manage to get it working with msedgedriver. The support of Tricentis is below expectation for all the money we spend on them.

Version 2023.2 has a number of issues which they don't fix until the next major release (Not telling when). Badly documentated new settings.

What is most valuable?

The most valuable features of Tricentis Tosca was the ease of use, but it is getting more and more difficult to use. It is almost impossible to use Tosca without programming knowledge. 

The way of creating modules is basically simple. But when you have the module it is trial and error method on settings to get them working in a testcase.

What needs improvement?

Tricentis Tosca could improve on the ease of use. There is a steep learning curve. The reporting section could be better and some of the new features could be simplified. Additionally, the user management of the client and the server are confusing. There should not be two.

For how long have I used the solution?

I have been using Tricentis Tosca for approximately seven years.

What do I think about the stability of the solution?

Tricentis Tosca is stable. We have a few scripts that are running for a while now and there have not been any problems.

What do I think about the scalability of the solution?

The scalability of Tricentis Tosca is good. We can add more users which is easy to do.

We have approximately five people who use the solution in my company.

How are customer service and support?

The support from Tricentis Tosca is getting less good. When I have a problem I receive an answer. However, it is not always the answer that helps me to go on.

I rate the support from Tricentis Tosca a three out of five.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not used a similar solution prior to Tricentis Tosca.

How was the initial setup?

The initial setup of Tricentis Tosca was complex because of the applications we had.

I rate the initial setup of Tricentis Tosca a four out of five.

What about the implementation team?

We did the implementation of Tricentis Tosca in-house but we had the help from an experienced hired team.

What was our ROI?

If we did not have Tricentis Tosca we would have to use three more testers to do everything manually. The solution has helped our company.

What's my experience with pricing, setup cost, and licensing?

The price of Tricentis Tosca is approximately Є10,000 for one license. It used to be much cheaper, but they changed their license structure. It used to be a structure where if you bought a license you would receive one year of free support and maintenance. Now they only have a yearly license, and that is expensive. 

The price of the solution does not include all features available. If you need a BI solution or API testing, then you have to pay extra.

I rate the price of Tricentis Tosca a two out of five.

Which other solutions did I evaluate?

We did evaluate other options for stepping over to another testtool because of the current pricing and the poor support.

What other advice do I have?

I would recommend this solution for browser testing because it's stable, and you can test a lot with it. It has a good user interface for testing and when managing you don't have to do a record all the time. It can be easy to maintain and use scripts.
For SAP and embedded browser apps it doesn't work fine.

Also it is not suitable anymore for users without a technical background.

Tricentis is a growing organization and Tosca is not holding the standards it used to have.

I rate Tricentis Tosca a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: March 2024
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.