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it_user371118 - PeerSpot reviewer
Software Engineer at a healthcare company with 1,001-5,000 employees
Real User
Easy to implement and you can start using it fairly quickly.

What is most valuable?

It gives us the ability to quickly create a script.

How has it helped my organization?

We are able to create load test scripts quickly in a fast paced environment, which in turn helps us identify performance issues.

What needs improvement?

The support needs to be improved, especially when you are looking for a quick turnaround because of the fast-paced environment we work in.

For how long have I used the solution?

We've used it for five years.

Buyer's Guide
Tricentis NeoLoad
March 2025
Learn what your peers think about Tricentis NeoLoad. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It's rare, but sometimes the application will shut down.

What do I think about the scalability of the solution?

We've had no issues with scalability. You just have to add additional hardware as you increase the number of users.

How are customer service and support?

Customer Service:

8/10.

We have a very good partnership. They are always willing to work with us and help resolve any issues or concerns we have. They keep us updated on new releases and features that will be delivered.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

We previously used HP LoadRunner, but it was not easy to create scripts for a flex application.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

We implemented it with our in-house team.

What's my experience with pricing, setup cost, and licensing?

As you add more protocols and monitoring it does get expensive.

Which other solutions did I evaluate?

We looked at HP LoadRunner, SmartBear LoadComplete, and Appvance.

What other advice do I have?

It is very easy to implement and you can start using it fairly quickly.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user371331 - PeerSpot reviewer
Chief Technical Officer at PA Department of Human Services
Vendor
The real time performance monitoring allowed us to find out the troublesome queries and increase resource efficiency.

What is most valuable?

The ability to test mobile applications, support cloud based testing, real-time monitoring during a test, advanced auto-correlation feature, infrastructure monitoring, detailed results reporting etc. It also gives the ability to manipulate the script by inserting JavaScript. It's one of the features that very few other tools have.

How has it helped my organization?

First and foremost, it took out the painful resource hours out that went in to manually correlate each and every action of the script while using LoadRunner. NeoLoad does not require much of scripting efforts, and correlation and parameterization are fairly easy.

What needs improvement?

We would like the product to be able to handle large project suits with large number of test scripts. Currently, we are not able to upload/publish huge projects back and forth from the team server to the NeoLoad controller. There is no support for VT3270 terminal emulation to support mainframe-hosted applications. There is no summary graph that shows the distribution of all of the response times on a single graph. We currently export the data as a coma separated variable (CSV) file and import into Excel to generate this summary graph.

For how long have I used the solution?

4 years.

What do I think about the stability of the solution?

A small number of times, when load testing huge projects with huge number (~10,000) of vUsers, we have seen that it completely froze. We had to recover from the previously saved version of the project.

How are customer service and technical support?

Customer Service:

Very good, the vendor has been very accommodating with the ebb and flow of our business needs. Neotys is a partner.

Technical Support:

Good. (They decommissioned the support for 4.2 though)

Which solution did I use previously and why did I switch?

LoadRunner. Cost effective and with almost same features that are required for our project.

How was the initial setup?

Straightforward and the technical support folks will be available to help.

What about the implementation team?

We utilized a vendor team. They were fairly knowledgeable and knew how to quickly troubleshoot the issues or contact Neotys.

What was our ROI?

A great deal of improvement in application performance happened because we could pin point the bottlenecks. The real time performance monitoring allowed to find out the troublesome queries and tune them. Increased resource efficiency.

What's my experience with pricing, setup cost, and licensing?

Low in cost when compared to tools like HP LoadRunner. Talking about licensing, they offer a cool feature that enables us to split the Vuser bundle across multiple machines. In other words, we can have multiple controllers running multiple load tests at the same time.

Which other solutions did I evaluate?

JMeter. Figured that it would not be suitable tool for our project and requirements.

What other advice do I have?

NeoLoad is the performance testing solution for Web and Mobile applications that can also be used to run the tests from cloud by having load generator’s from various locations. If there is a strong performance team that can analyze and correlate the test results with the raw data, then NeoLoad would be the right solution.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Tricentis NeoLoad
March 2025
Learn what your peers think about Tricentis NeoLoad. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.
it_user367815 - PeerSpot reviewer
Enterprise IT at a tech consulting company with 10,001+ employees
Real User
Prior to NeoLoad, we needed to simulate heavy volumes. We're now able to generate loads from our side and quickly spin the load tests.

Valuable Features:

We pretty much use the majority of the features, but two of the key things are the cloud integration and the ability to spin up the load tests. That is the key driver to using this tool.

Improvements to My Organization:

It's impacted us in a positive way. Prior to NeoLoad, we needed to simulate heavy volumes. We're now able to generate loads from our side and quickly spin the load tests. This process has been greatly improved.

Room for Improvement:

We had some initial issues with the number of tests, memory leaks, and the controller itself.

Use of Solution:

I've used it for three years.

Stability Issues:

In the beginning we had some issues with the number of tests, memory leaks, and the controller itself. We worked with them and they came out quickly. After some time now, it's pretty stable.

Scalability Issues:

It didn't scale well at first but now it does.

Initial Setup:

The setup itself is straightforward. We are in a strict environment so we had some challenges installing it on some machines, but that was down to us internally. We're OK now.

Implementation Team:

The implementation was done in-house.

Other Solutions Considered:

We looked at some others, but NeoLoad really stood out in the end.

Other Advice:

I would strongly recommend this tool highly. It's improved our business a lot.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user200979 - PeerSpot reviewer
it_user200979Owner and Managing Director at a tech services company with 51-200 employees
Real User

The real plus of Neoload IMO is the script-ability. This makes it much easier to use than say HP Loadrunner. The tool has some serious work in the maturity department though. On the other hand, if you find a an issue and report it, its treated very seriously and its usually solved in a timely manner.

it_user61302 - PeerSpot reviewer
IS QA Manager with 1,001-5,000 employees
Vendor
It's provided a faster turnaround on load-testing creation and the ability to use the team servers so multiple people can use this at once, which we couldn't do before.

Valuable Features

It makes it easy to create load tests. We used HP LoadRunner previously, and this is far better.

Improvements to My Organization

It's provided a faster turnaround on load-testing creation and the ability to use the team servers so multiple people can use this at once, which we couldn't do before.

Room for Improvement

It would be nice if this could be cheaper.

Use of Solution

I've used it for one-and-a-half years.

Stability Issues

It's been 100% stable, which we are very happy about.

Scalability Issues

Some of the additional modules can be pricey, but it is scalable.

Customer Service and Technical Support

Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's three times better than our previous solution.

Initial Setup

The initial setup was very straightforward.

Implementation Team

We implemented it in-house.

Other Solutions Considered

We looked at JMeter, but NeoLoad had what we needed. We were using LoadRunner for six years and then we replaced it with NeoLoad.

Other Advice

Everyone's needs are a little bit different, so make sure you do a good POC.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user367827 - PeerSpot reviewer
Web Engineer at a tech services company with 501-1,000 employees
Consultant
It’s allowed us the ability to look at the performance of an application prior to it going to production utilizing an automated tool.

What is most valuable?

  1. The GUI based scripting. Other tools are more script/code oriented. This is a huge time saver for us since we don’t have a dedicated performance team (yet). I can create scripts quickly and get tests going.
  2. The comparison report feature is good for pre/post-change result comparisons.
  3. The ability to write custom JavaScript actions. This has allowed us to handle JSON posts in web requests, which has been great.
  4. LAN/WAN emulator has been great in being able to simulate remote locations in their network connections.
  5. It ties into Dynatrace out of the box which we’ve used for deep-dive application performance testing as well as defining business transaction SLAs.
  6. The ability to create custom Frameworks for correlation values of custom, in-house apps.

How has it helped my organization?

It’s allowed us the ability to look at the performance of an application prior to it going to production utilizing an automated tool. Up to this point, most, if not all, of it was done manually. Projects are now making time for performance testing into their timelines.

What needs improvement?

Some of the documentation is geared more towards Java. We are an all-Windows shop and it would be great to see some C# examples on how to integrate a custom performance counter from functional testing tools into NeoLoad.

For how long have I used the solution?

It's been almost two years since we began using it.

What was my experience with deployment of the solution?

We didn't encounter any issues with deployment.

What do I think about the stability of the solution?

We haven't had any issues with stability up to this point.

What do I think about the scalability of the solution?

You can deploy as many LGs as you have a license for.

How are customer service and technical support?

Customer Service:

8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at the product. Ever since, they’ve been responsive and helpful.

Technical Support:

10/10 - The engineers know their product and know performance engineering.

Which solution did I use previously and why did I switch?

Prior to NeoLoad, we weren’t using any automated tool for performance testing.

How was the initial setup?

The initial setup was straightforward. The setup of an LG or Controller is as easy as a selection during the install. It’s up to the user how complex they want their environment to be.

What about the implementation team?

We implemented it in-house ourselves. Evan and Steve provided guidance while doing so.

What was our ROI?

I wouldn’t know the monetary side, but the ability to handle SignalR requests by dragging a ‘fork’ action onto the script speaks for itself. No extra coding or anything is needed.

To take it a step further, NeoLoad is smart enough, post recording, to identify and account for the presence of something like SignalR, and will create a copy of the script with the ‘fork’ action already present.

What's my experience with pricing, setup cost, and licensing?

At the time of purchase, it was a competition between Neotys and HP. Neotys’ licensing model was also different from HP, although HP was transitioning into a similar model as Neotys while we were going through the process.

Which other solutions did I evaluate?

We evaluated HP LoadRunner. I’ve used it before and it is/was the industry standard tool.

What other advice do I have?

If you’re coming from a code-based solution, spend time with Actions to become familiar with them. Additionally, if you’re using an APM tool like Dynatrace, test out the integration just to see what it gives you.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user356646 - PeerSpot reviewer
Senior Manager Online Performance Engineering at Dell
Vendor
It took just a few minutes to set up Neotys Cloud, as opposed to a few days with other solutions. We also want to monitor applications within various environments, which NeoSense will soon allow.

Valuable Features

It is convenient to be able to keep up the pace in which the application code was delivered to us. Since we manage nearly 500-600 applications and we need to make sure they are tested, we wanted something robust with an option to check against previous baselines with minimal human intervention without sacrificing criteria.

We wanted something with less risk when incorporating or shifting scripts.

The fact that it loads from an external cloud is a plus as well.

It took just a few minutes to set up Neotys Cloud, as opposed to a few days with other solutions.

Room for Improvement

They are coming out soon with NeoSense. It's a hybrid between app management tools and a testing tool. This will be helpful for us because we'll be able to monitor applications within various different environments. This is precisely what we have wanted.

Use of Solution

We've been using it for a year.

Deployment Issues

We had no issues with deployment.

Scalability Issues

We used to have only 50 online users. Later we moved to where we are.

Customer Service and Technical Support

We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for non-critical issues, and with critical issues they hold your hand.

Implementation Team

We did it in-house.

Pricing, Setup Cost and Licensing

We didn't negotiate the price. To give perspective, we went from spending three million dollars to 160 thousand dollars, which is a huge saving and good value.

Other Solutions Considered

One of our goals was to find a platform that would have the functionalities that we were used to while incorporating in other ones. ProLoad was a competitor, and one other (can't make out name).

We wanted it to support agile and devops, while being able to upgrade to a number of releases over the course of a day, so it was a fit.

Other Advice

The company really strives on experience, always making sure that I as a customer am happy. For example, my team at Dell had an issue with our new version, which we had just updated to. Another team used a different version which required different protocols, and there were discrepancies between the versions. The company found out that our errors were user errors, and helped us fix the problem.

I helped them in terms of product development since we at Dell told them requirements and they added that to product life cycles. So we are a customer, but told them some requirements we'd like to see.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user347766 - PeerSpot reviewer
Manager IT Performance Testing at a retailer with 10,001+ employees
Real User
I particularly like its ease of use, built in monitoring, and their extensive library of wireless devices and protocols.

What is most valuable?

It's got a number of valuable features, the best of which I think are the mobile testing capabilities. It allows for load testing to make sure users can experience apps properly and checks for performance issues on the server side.

I particularly like Neoload’s ease of use, built in monitoring and their extensive library of wireless devices and protocols. We are able to simulate various wireless communication standards such as 3G, 4G etc. with ease.

How has it helped my organization?

A lot of our customers are now using mobile technology, so it's provided us the platform and ability to do mobile testing, which in turn enhances their experience in our store.

What needs improvement?

NeoLoad’s lack of support for a complete protocol suite is somewhat limiting. While they do offer some protocols (Kronos, GWT V2.6) that others do not, they are not a one stop shop for protocol testing. Neotys is considered a forward looking company in the software performance testing world and legacy protocols such as RTE, SAP GUI and RDP are not included in their suite of protocols. I would like to see a more comprehensive offering of protocols with future releases.

For how long have I used the solution?

I've used it for a little over a year.

What was my experience with deployment of the solution?

No, not at all. This was probably the easiest part of it. iIt’s working out really well as it is not taking up much resource and it was very easy to install.

What do I think about the stability of the solution?

We didn't encounter any issues with stability.

What do I think about the scalability of the solution?

No, but to be fair, we don’t have a very large license right now, so this hasn’t become an issue for us. If I plan accordingly, this shouldn’t be an issue over time either.

How are customer service and technical support?

The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've managed to resolve any issues we've encountered ourselves. But when we have reached out to them they have been very responsive and they've solved our issues quickly.

Which solution did I use previously and why did I switch?

We haven’t completely switched over yet. We are also using HP Performance Center. We are starting to slowly migrate. The mobile capabilities and the cloud testing capabilities, HP are lacking. I think in the next three to five years we will totally migrate to Neoload.

What about the implementation team?

We did it in-house.

What was our ROI?

We certainly have an ROI, but it is hard to put in to numbers. If I don’t do the testing, how much sales do I lose? Millions of dollars. I can definitely tell you it would be significant.

What other advice do I have?

They have been very responsive. They have even made an on-site visit. It’s been very good, they have had recent turnover but they are managing the transition well and they have even had a top team member reach out to us.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user344052 - PeerSpot reviewer
Vice President of Technology at a retailer with 1,001-5,000 employees
Vendor
It provides data that provides executive-level comfort during peak periods, driving direction for future performance-oriented projects and goals. However, more community collaboration would be good.

What is most valuable?

It gives us the ability to quickly script a load test scenario and to develop complex testing scenarios. If you ever want to know more about your application, just recording a session can be invaluable.

How has it helped my organization?

Outside of the obvious benefits of load testing, the data we get back and are able to provide at the executive level provide a level comfort in the given application at peak periods, and drives direction for future performance-oriented projects and goals.

What needs improvement?

They have done well with patching and enhancements in each version. More of a “community” of shared experiences, help, and collaboration would be a good enhancement to their site.

For how long have I used the solution?

We've been using it since 2011.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

At times we have had issues with load generator agent stability, but tuning the heap and documented network hacks greatly reduced this.

What do I think about the scalability of the solution?

No, it's very easy and quick to scale.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

7/10

Which solution did I use previously and why did I switch?

No, not previously but we have demonstrated or performed proof of concepts of other products.

How was the initial setup?

The infrastructure setup was very straightforward, and getting started with our first test was relatively easy with online videos and resources.

What about the implementation team?

We did it in-house.

What was our ROI?

Difficult to really estimate, however we do know that by load testing we have found countless issues over the years that would have affected our e-commerce revenue had these issues made it to our production environment.

What's my experience with pricing, setup cost, and licensing?

We evaluated other products of similar nature as well other team member’s prior experiences with similar products.

Which other solutions did I evaluate?

We evaluated other products of similar nature as well other team member’s prior experiences with similar products.

What other advice do I have?

Start with some small, simple scenarios and expand complexity from there. Your project will take shape quickly, and something that seems overwhelming and complex will all of a sudden will not be so hard. Use the online resources and videos.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Tricentis NeoLoad Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Tricentis NeoLoad Report and get advice and tips from experienced pros sharing their opinions.