What is our primary use case?
Our primary use case for Tricentis NeoLoad is performance testing and engineering, where we test or create scripts for different web-based applications on Tricentis NeoLoad. We also do multi-user testing on the tool and server monitoring to see how the servers behave. We also hook our CI/CD pipeline with Azure and Tricentis NeoLoad to trigger the test, then collect test statistics.
How has it helped my organization?
Tricentis NeoLoad has improved the organization I'm in as a performance testing tool that's easy to implement. My team found that Tricentis NeoLoad had no issues regarding the learning curve, including learning and using its features, versus LoadRunner, which had a long learning curve.
The result collation feature of Tricentis NeoLoad, including pulling the load generators or different remote machines from the cloud and using those with the test machines, was also fascinating and helpful to my organization.
What is most valuable?
What I found best in Tricentis NeoLoad is that it's better with scripting and load test execution in the load testing environment compared to its competitors. The tool has a better design, scenarios, and model, which I find helpful.
I also found the Result Manager a fascinating part of Tricentis NeoLoad because of the way it collates results and presents reports.
The straightforward implementation of Tricentis NeoLoad, including ease of use, is also valuable to my team.
What needs improvement?
An area for improvement in Tricentis NeoLoad is its integration with third-party tools because, at the moment, it's a bit complicated. Per Tricentis, you can integrate Tricentis NeoLoad with different monitoring tools such as Dynatrace and New Relic, but that requires installing an additional tool to make that integration happen, rather than being able to pull in Tricentis NeoLoad from the different tools and servers, and make integration simpler and easier.
In its next release, I'd like to see more compatibility with new protocols or applications from Tricentis NeoLoad.
For how long have I used the solution?
I started using Tricentis NeoLoad in 2017, so I have almost five years of experience with it.
What do I think about the stability of the solution?
Tricentis NeoLoad has a very good performance. Stability-wise, my team didn't experience any issues with it. Even the older versions of Tricentis NeoLoad didn't crash, so the tool is more than ninety percent stable.
What do I think about the scalability of the solution?
Tricentis NeoLoad is a scalable tool. You just need to purchase an additional license to scale, add more machines, and expand a particular deployment. Scaling Tricentis NeoLoad is easy.
How are customer service and support?
My rating for the Tricentis NeoLoad technical support is four out of five because I never faced any issues with support. Issue resolution was on time. The Tricentis support staff had the expertise on Tricentis NeoLoad, and my team didn't have problems during instances when an escalation was needed to resolve the issue.
Which solution did I use previously and why did I switch?
We used a lot of tools before using Tricentis NeoLoad such as LoadRunner, Apache JMeter, IBM Rational Test Manager, and Silk Performer, but those tools weren't as innovative as Tricentis NeoLoad.
How was the initial setup?
The initial setup for Tricentis NeoLoad was straightforward, and I didn't see any issues in that area.
What about the implementation team?
The Tricentis team was involved in implementing Tricentis NeoLoad, so it wasn't in-house.
What was our ROI?
I've seen twenty percent ROI from Tricentis NeoLoad, at least the last time I looked at the report.
What's my experience with pricing, setup cost, and licensing?
I don't have information on the licensing cost of Tricentis NeoLoad because my manager handles that. From a testing perspective and based on company requirements, the current license is for one thousand users.
Which other solutions did I evaluate?
We evaluated Compuware and other tools, but Tricentis NeoLoad had a better UI.
What other advice do I have?
Right now, six people use Tricentis NeoLoad within the company.
Two people take care of the deployment of Tricentis NeoLoad, and two to three people handle its maintenance.
There's a plan to increase usage for Tricentis NeoLoad, mainly because my company is trying to explore more tool features. If it's easier to integrate Tricentis NeoLoad with third-party monitoring tools, then usage could be increased.
My advice to others planning to implement Tricentis NeoLoad is to first look into the applications to be tested because there's a limitation in the tool right now, particularly the feasibility of testing Web and Citrix Desk applications. There's also no support for other applications. If you need testing for different protocols, for example, Oracle or JDBC database applications, you'll need to use a different tool because Tricentis NeoLoad currently doesn't have compatibility. It's better first to find out what applications you want to test, your testing goal, and if that would be compatible with Tricentis NeoLoad.
I'm rating Tricentis NeoLoad as seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.