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Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Real User
Top 5
Plenty of features, easy to use and simple install

What is our primary use case?

We use the solution as our HQ main firewall.

What is most valuable?

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

What needs improvement?

There are issues with electricity with this solution.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability could be better. We have 500 to 1000 users using the solution at my company.

How was the initial setup?

The installation is easy.

What about the implementation team?

The deployment only took an hour for one person to do it.

What's

What is our primary use case?

We use the solution as our HQ main firewall.

What is most valuable?

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

What needs improvement?

There are issues with electricity with this solution.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability could be better. We have 500 to 1000 users using the solution at my company.

How was the initial setup?

The installation is easy.

What about the implementation team?

The deployment only took an hour for one person to do it.

What's my experience with pricing, setup cost, and licensing?

The hardware is inexpensive but the license is expensive.

What other advice do I have?

I am going to continue using this product and I recommend this product to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Manager at toril community cooperative
Real User
Top 20
A fast, agile, and stable solution that is easy to deploy and manage

What is most valuable?

Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.

What needs improvement?

They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very agile.

Which solution did I use previously and why did I switch?

We didn't have any other similar solution previously.

How

What is most valuable?

Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.

What needs improvement?

They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very agile.

Which solution did I use previously and why did I switch?

We didn't have any other similar solution previously.

How was the initial setup?

It is very easy to deploy.

What's my experience with pricing, setup cost, and licensing?

It is very expensive.

What other advice do I have?

I would rate Sophos XG a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior System Administrator at a financial services firm with 201-500 employees
Real User
Has a simple setup and has good stability

What is most valuable?

The simplicity of the setup is the most valuable feature.

What needs improvement?

Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the stability of the solution?

They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

What do I think about the scalability of the solution?

They're very scalable.

How was the initial setup?

The setup is easy. We did the deployment ourselves. 

What other advice do I have?

If you pay for the premium support, you'll get better support from Sophos. I…

What is most valuable?

The simplicity of the setup is the most valuable feature.

What needs improvement?

Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the stability of the solution?

They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

What do I think about the scalability of the solution?

They're very scalable.

How was the initial setup?

The setup is easy. We did the deployment ourselves. 

What other advice do I have?

If you pay for the premium support, you'll get better support from Sophos.

I would rate Sophos XG an eight out of ten. 

The integration with their Sophos Central isn't great. That needs some work. If they could work on the integration with Sophos Central, that would be great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Security Engineer | Project Manager at a consumer goods company with 10,001+ employees
Real User
Simple to use, easy installation, and performs well

What is our primary use case?

We use Sophos XG for network threat protection in our data center.

What is most valuable?

The solution has good performance and is easy to use.

What needs improvement?

The solution could be more secure.

For how long have I used the solution?

I have been using Sophos XG for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have approximately 100 users using this solution.

How was the initial setup?

The installation of Sophos XG is easy.

What about the implementation team?

 We have four technical engineers for installation and administrators for this equipment.

Which other solutions did I evaluate?

We have evaluated Palo Alto and…

What is our primary use case?

We use Sophos XG for network threat protection in our data center.

What is most valuable?

The solution has good performance and is easy to use.

What needs improvement?

The solution could be more secure.

For how long have I used the solution?

I have been using Sophos XG for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have approximately 100 users using this solution.

How was the initial setup?

The installation of Sophos XG is easy.

What about the implementation team?

 We have four technical engineers for installation and administrators for this equipment.

Which other solutions did I evaluate?

We have evaluated Palo Alto and FortiGate.

What other advice do I have?

We have replaced some of our hardware with Palo Alto and FortiGate solutions.

I am satisfied with this solution.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tarun Panchal
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
Real User
Top 20
Overall work well, reliable, but reporting needs more information

What is most valuable?

Overall the solution works well.

What needs improvement?

The reporting could be improved in this solution by adding more details.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

There used to be problems with the stability of the solution a few years ago but now the solution is stable and reliable.

What do I think about the scalability of the solution?

We have approximately 400 users using this solution in my company and we plan to increase usage in the future.

How are customer service and technical support?

The technical support has been good.

How was the initial setup?

The initial installation is straightforward.

What's my experience

What is most valuable?

Overall the solution works well.

What needs improvement?

The reporting could be improved in this solution by adding more details.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

There used to be problems with the stability of the solution a few years ago but now the solution is stable and reliable.

What do I think about the scalability of the solution?

We have approximately 400 users using this solution in my company and we plan to increase usage in the future.

How are customer service and technical support?

The technical support has been good.

How was the initial setup?

The initial installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution is priced well.

What other advice do I have?

I am satisfied with the solution.

I rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Manager at a manufacturing company with 201-500 employees
Real User
User authentication rules are helpful, but the URL filtering is not good, and it suffers from instability

What is our primary use case?

We use the Sophos XG firewall as part of our network security solution.

What is most valuable?

The user authentication rules are very useful.

What needs improvement?

Sophos needs improvements made to the console, such as host entry or defining rules directly from it.

For how long have I used the solution?

We have been using Sophos XG for the past five years.

What do I think about the stability of the solution?

I do not feel that this is a stable product. URL filtering is not good.

How are customer service and technical support?

I have not had any experience with technical support.

How was the initial setup?

The initial setup is straightforward. It took a week to deploy.

What other advice do I have?

This is not a product that I can…

What is our primary use case?

We use the Sophos XG firewall as part of our network security solution.

What is most valuable?

The user authentication rules are very useful.

What needs improvement?

Sophos needs improvements made to the console, such as host entry or defining rules directly from it.

For how long have I used the solution?

We have been using Sophos XG for the past five years.

What do I think about the stability of the solution?

I do not feel that this is a stable product. URL filtering is not good.

How are customer service and technical support?

I have not had any experience with technical support.

How was the initial setup?

The initial setup is straightforward. It took a week to deploy.

What other advice do I have?

This is not a product that I can recommend to anybody who wants to implement a firewall.

I would rate this solution a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Security Manager at a financial services firm with 201-500 employees
MSP
Top 20
Ability to be managed by all users; unfortunately there is no tracking

What is our primary use case?

We are customers of Sophos and I'm the company IT security manager. 

What is most valuable?

I like that each user has the ability to manage the solution. 

What needs improvement?

It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability is good, no problems. 

What do I think about the scalability of the solution?

Scalability is fine. 

How are customer service and technical support?

Technical support could be improved, it's not great. 

What's my experience with pricing, setup cost, and licensing?

The price is good,…

What is our primary use case?

We are customers of Sophos and I'm the company IT security manager. 

What is most valuable?

I like that each user has the ability to manage the solution. 

What needs improvement?

It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability is good, no problems. 

What do I think about the scalability of the solution?

Scalability is fine. 

How are customer service and technical support?

Technical support could be improved, it's not great. 

What's my experience with pricing, setup cost, and licensing?

The price is good, it's not an expensive product.

What other advice do I have?

I would not recommend this firewall to others. 

I would rate this product a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vimesh Avlani
Managing Director at Graftronics Pvt Ltd
Reseller
Provides excellent firewall endpoint and email encryption

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my

What is our primary use case?

We are resellers of Sophos XG and I'm the company's managing director. 

What is most valuable?

I like the firewall endpoint and email encryption that Sophos XG provides.

What needs improvement?

As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The stability of this product is good, we've never had any complaints from our customers. 

What do I think about the scalability of the solution?

The scalability is fine. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for this product are reasonable. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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