Sophos XG Reviews

I'm providing services to my customers. They are using Sophos firewalls, and a few of them are also using antivirus.

Content filtering and intrusion prevention are most valuable. Our customers are fully satisfied with the performance of Sophos. It has all the features that they require in a firewall. 

They need to do more quality checks before they release firmware upgrades. Currently, a few Cyberoam firewall customers are facing some issues while upgrading the Cyberoam firmware to Sophos. After the new firmware is installed, they are seeing some performance issues, which require some bug fixes. The performance is fine after getting the required support. Customers who are already using Sophos hardware are quite satisfied with this solution. 

Their support should also be improved. We are facing difficulties getting support on time through email or phone.

I have been using this solution for three to four years.

I regularly contact them. Connecting Sophos support is quite a difficult task during the pandemic. We are facing difficulties getting support on time through email or phone. Sometimes when a problem comes, it has to be sorted for the customer quickly, but it is taking time. One of the customers has just upgraded a firewall from Cyberoam firmware to Sophos, and it took them around ten days to get that firewall upgraded from Sophos.

Most of the customers compare Sophos with Fortinet. In comparison to Fortinet, people are more satisfied with Sophos. Sophos has a big customer base in India. Therefore, they are good in terms of performance and customer satisfaction.

I would rate Sophos XG a seven out of ten. We are satisfied with its performance.

Sophos XG protects our network from advanced threats.

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

I have been using Sophos XG for a couple of years.

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

We use the SRX from Juniper as the second firewall, and Sophos is useful as a first firewall facing the internet edge. We also use it as an SD-WAN, and we're going to use it as a load balancer instead of a BIG F5 load balancer. All of the things like web filtering and internal email filtering will be inside Sophos XG.

Sophos is a stable solution, and we haven't had any bugs or limitations.

The GUI and support could be better. I think there are other products that we are going to deploy instead of Sophos. We have already upgraded a month ago because the interfaces and support for Sophos are really weak. But other products like Juniper, Cisco, or FortiGate are better than Sophos. It's also complicated, and the end-user or client does not understand it.

The interfaces and the GUI design are not easy, and when you do something, unrelated things are in the same configuration site. There are different sites to visit to configure Sophos. This is even more than other products. Many features can be improved, especially the VPN and web filtering features.

We have been using Sophos XG for about five years.

Sophos XG is stable. 

Technical support could be better. I already opened a ticket three days ago, but they are not interested or have not cooperated with the end customer. But Juniper and Cisco are fast to respond compared to Sophos. Sophos is really complicated, and it's not fair to buy the annual support when they don't provide any support quickly when you request it.

The price is fair.

I would advise potential users not to use Sophos if they are not buying the appliance. They should use another product like FortiGate, Check Point, or Palo Alto.

On a scale from one to ten, I would give Sophos XG a six.

We use this solution as a firewall, and for remote login during the lockdown period.

We have used Sophos client, which is connected to the firewall to help our users to log in remotely. 

We have always used firewalls, this is just a different one that we have deployed. It allowed our clients to log in remotely. 

It has also helped us with outbound and inbound account management.

We have used it to manage the usage of the sites and helping to control the internet usage during productive hours.

I like the dashboard, the interface, the management console, and the remote login.

I would like to explore network access control. I haven't seen that it is clearly deployed.

It might be something that is already in place, or if it is available on another device.

I would want the level of integration to have another device on your network that is also reliable.

I have been using Sophos XG for three years.

It's very stable. It has never given us any problems.

When there are power failures, we have to reboot the network.

We have not tested the scalability. Our users are below 100, and from the time that we got it, our number of users has not gone above that original 100.

From what I have read, it's scalable and we have plans to increase our usage. For example, we are not using the Intrusion section, which is an area that we want to use. 

We also plan to install the Sophos endpoint.

We are looking at integrating the two solutions and seeing how they work.

We have been using a different antivirus for our endpoints.

I haven't used technical support from Sophos. I have not required it. It's been easy for me to sort out myself.

Sophos was our first physical firewall device on our network.

Before that, we were using Linux-based open-source software firewalls.

The initial setup is straightforward. It is easy to install.

The price for the firewall is reasonable.

The endpoint, however, is expensive. The price is not very standard, considering where we are coming from.

We are considering Sophos endpoint and should have it next month.

I would recommend Sophos XGto others.

I would rate Sophos XG an eight out of ten.

We are using the solution as a firewall to protect all the computers in our financial organization, we did not have one before.

I have found the feature allowing you to manage everything from a centralized location beneficial.

I am using the Azure Active Directory in my company and it was complicated to integrate this solution with Azure. I had to use an internal VPN and had to do many configurations to get it operating. This process should be easier to implement.

I have been using the solution for the past six months.

The solution has been stable in my experience.

One of the main reason I chose this solution was great scalability. I have approximately 150 people using this solution in my company.

The technical support is very good. Two months ago we needed help with implementation and they helped us with the configuration of Azure and this solution. You are able to find everything in the documents for the solution, it comes with easy to follow information with photos.

I was using Cisco products before and we decided to switch to this solution because of Sophos Central and it is easier to manage. 

The setup was easy to manage for this solution.

It has taken us six months to implement the solution and I am still deploying my system. We used another company to help us do the deployment and maintenance is done by a team of three.

I paid for a license for the solution for three years costing approximately $11,000. Additionally, I received the Web Appliance fee for paying for the full license. 

All my experience with this solution has been good. I would recommend this to others and already have.

I rate Sophos XG a nine out of ten.

We do not have a primary use case for this solution. We are using Sophos XG to configure wireless networks. Some of our clients have Sophos XG integrations and we are using the MAC filtering on it. 

We also use the Sophos XG antivirus, content filtering, and as a secure email gateway. 

We have a bundled license with an email security subscription. We also use the free Sophos XG VPN. 

What sets Sophos XG apart from other vendors is the solution's dual antivirus. We enabled the Security Heartbeat feature, which synchs endpoints with the network layer antivirus; they work as a single unit. If there is a virus attack from outside world, the firewall handles it. If a virus comes when the network layer is idle, the endpoint protection takes care of it, which is why we are using this solution in our office scenario.

The solution is not vulnerable and that is the most important aspect of it for me. We deployed the Sophos XG firewall on the Edge browser and everything that comes in from the outside world as a potential threat is handled by the firewall.

I'm satisfied with the user interface and the solution's security level. They have a sandboxing solution for zero-day threats and a real-time cloud solution with millions of tags. I think the number at this point is four million tags. This is a good features in Sophos XG; it provides more security against new attacks, which are generated every day.

I don't see any drawbacks to this solution at the moment. I know of other products that have more features and are more advanced stages, but ultimately, an organization's choice of software depends on its budget. If you have a small amount of money and you want to secure your network, Sophos XG can provide you with network security. Sophos ZG is a mid-range solution. There are solutions that are above it in terms of features on the market, but they cost more money. 

They could work on their technical support to make it more productive for the end customer. Some of my friends and colleagues have had unfavorable experiences with the tech support taking too long to close their ticket. However, I opened two cases this week and both have been resolved. 

I have been using Sophos XG for five years. 

My impressions of the solution's scalability is that it varies depending on the model or capability of the box. When we have clients that want to deploy a small box on 200 or 150 users, we suggest that they get a box that's better able to cater to problems and their traffic. If a customer has 35 or 50 users, we will propose just a small box.

We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it.

We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems.

The initial setup was not complex. I was new to the solution when I deployed it and I didn't face any problems; it wasn't a hassle or challenging for me.

I did not evaluate any other options. 

This is a mature product. It has a good Gartner rating. It is best for the enterprise level, for the SMBs. Anyone can deploy according to the needs of their customers.

Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG. 

We use it for VPN and for filtering direct traffic. We are using XG50.

The VPN feature is the most valuable. It has come in handy during this period when people are working from home.

The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas.

They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured.

I have been using this solution for three years.

It has been very stable. We haven't had any outages. It has been seamless.

I am not quite sure about that. In terms of the number of nodes, we have around 200 nodes. All the internet traffic has to go through Sophos XG. In terms of the number of people who handle the support, we have two people.

Their technical support is good. Whenever I have contacted them, they have given us support. They have been quite fast.

We were using Cyberoam. When they were acquired, we just upgraded to Sophos because, at that time, they were providing the hardware and support to transfer your configs to Sophos.

Its initial setup was done by a contractor. We just maintain it. We have an expert, and we also have access to an IT department.

In terms of price, it is a mid-range product.

I would recommend this solution. I would rate Sophos XG an eight out of ten.

We are using it at a gateway level. We are using Sophos XG Series 135. 

We find it easy to use. Its internal configuration is very easy. It is not complicated in terms of use and configuration.

It has been fairly stable, and it is also scalable.

They can simplify its interface so that it is mostly drag-and-drop. There was an SQL injection attack on some Sophos devices. They just need to harden their devices a little bit so that they can't be hacked very easily.

I have been using this solution for three years. 

It has been fairly stable.

It is scalable. We had scaled it for the number of users that we have, and it has worked fine for us. We have around 40 users.

We rarely contact their technical support. There was a time when our head office contacted their technical support. It was an issue in 2008, and they provided a patch.

We used Cisco ASA five or six years ago.

We found it easy to install. Its installation took around one to one and a half hours.

I did it myself. I have had some training on the product. In terms of support, we have just two guys who handle the support. Two people are enough for its deployment and maintenance.

I would recommend this solution. It is a fairly stable and good solution. We will keep on using it.

I would rate Sophos XG a seven out of ten.