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LauriLaanenurm - PeerSpot reviewer
Network and Security Engineer at a tech services company with 11-50 employees
Real User
Mar 24, 2022
Simple implementation, useful synchronized security, and helpful support
Pros and Cons
  • "The stability of Sophos XG is very good. However, there have been some issues with other weaker models because they are limited in hardware in resources."
  • "Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem."

What is our primary use case?

Sophos XG can be deployed on-premise and on the cloud.

We use Sophos XG as a network firewall for many use cases, such as offices, residential, and data centers. 

What needs improvement?

Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem.

There is no endpoint software for Linux systems, only the server version runs on Linux.

For how long have I used the solution?

I have been using Sophos XG for approximately fours years.

What do I think about the stability of the solution?

The stability of Sophos XG is very good. However, there have been some issues with other weaker models because they are limited in hardware in resources.

Buyer's Guide
Sophos XG
December 2025
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How are customer service and support?

We had an issue, but after speaking to the technical support, I understood it was a problem with Sophos, not a firewall problem, but with the endpoint that was related to the encryption of the disc. The problem is if you have a computer controlled by Azure at the same time as Sophos, then there may be some incompatibility problem between them because both of them are trying to control the computer and the encryption of the hard drive.

Which solution did I use previously and why did I switch?

I have used other firewall solutions, such as Fortinet Foregate and Check Point.

How was the initial setup?

The initial setup of Sophos XG is simple, but Cisco Meraki is easier. 

Since I have used Sophos XG long time it is easier than Fortinet FortiGate or Check Point.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is not an expensive solution. If you are willing to pay more, then there is the Check Point firewall which is the best out of all the vendors.

What other advice do I have?

I would advise other Sophos XG is a great solution because it is synchronized security between the endpoint and firewall which is unique. I'm not sure if Fortinet FortiGate has this technology, but it is a good technology in Sophos XG. Sophos was perhaps the first to use this kind of technology. What it does is if your computer gets infected, then the endpoint tells the firewall that, it is infected and the firewall doesn't allow the use of the network at all. It'll lock it down on this computer.

I rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Architect of solutions at a tech services company with 201-500 employees
Real User
Mar 1, 2022
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
  • "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
  • "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."

What is our primary use case?

We use this solution to secure the computers within our environment.

What is most valuable?

Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.

What needs improvement?

I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.

For how long have I used the solution?

I have been using Sophos XG for about two years.

What do I think about the stability of the solution?

This is a stable solution, I have not had any issues in regards to stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have about two hundred users in our company.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.

How was the initial setup?

The initial setup was very straightforward and took about one week to complete.

What about the implementation team?

We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance. 

What other advice do I have?

I would recommend this solution as it offers good protection.

I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
December 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,435 professionals have used our research since 2012.
Real User
Feb 27, 2022
User-friendly, good load-balancing functionality, and it's easy to manage
Pros and Cons
  • "The interface is very user-friendly and it's easy to manage."
  • "All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations."

What is our primary use case?

We are a digital design agency. We offer services such as website design and development, mobile applications, and more. We use Sophos XG to protect our network. It is also used for reporting and load-balancing.

What is most valuable?

The interface is very user-friendly and it's easy to manage.

The load-balancing capabilities are good.

What needs improvement?

All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations.

For how long have I used the solution?

We have been using Sophos XG for between two and three years.

What do I think about the stability of the solution?

This is a stable product and we use it on a daily basis.

What do I think about the scalability of the solution?

I have not tried to scale this product.

How are customer service and support?

I have not had issues that required contacting technical support.

How was the initial setup?

The initial setup is simple. It takes approximately one hour to install, create the policies, and deploy.

What about the implementation team?

I deployed it myself.

If there are any issues then I can fix them because I have the expertise.

What's my experience with pricing, setup cost, and licensing?

The subscription costs approximately $300 yearly. I am satisfied with the price.

What other advice do I have?

Feature-wise, this is a good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at a tech services company with 11-50 employees
Real User
Feb 21, 2022
Secure, highly reliable, and good online support
Pros and Cons
  • "The security of Sophos XG is very good."
  • "Sophos XG could improve by coming out with more innovative feature developments."

What is our primary use case?

Sophos XG is used as a firewall to manage our WiFi connections.

What is most valuable?

The security of Sophos XG is very good.

What needs improvement?

Sophos XG could improve by coming out with more innovative feature developments.

The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.

For how long have I used the solution?

I have been using Sophos XG for approximately a few years.

What do I think about the stability of the solution?

I have found Sophos XG to be very stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is great.

As our business grows we will increase the users using this solution.

How are customer service and support?

I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.

How was the initial setup?

The initial setup is very easy, it took less than one hour.

What about the implementation team?

We used an integrator for the implementation of the solution.

We have two engineers for the deployment and maintenance of Sophos XG.

What's my experience with pricing, setup cost, and licensing?

The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.

What other advice do I have?

I would recommend Sophos XG to others. It is a good solution and I am satisfied.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1166202 - PeerSpot reviewer
IT Manager at a engineering company with 201-500 employees
Real User
Feb 19, 2022
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
  • "The stability of Sophos XG is good, it has good performance."
  • "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."

What is our primary use case?

Sophos XG is used as a network firewall.

What needs improvement?

In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.

In the next version, the solution would be more user-friendly overall.

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

The stability of Sophos XG is good, it has good performance.

What do I think about the scalability of the solution?

Sophos XG has good scalability.

We have approximately 50 people that use the solution in my company.

We use this solution on a daily basis.

How are customer service and support?

We have contacted the support from Sophos XG but we do not require the support often.

Which solution did I use previously and why did I switch?

We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.

How was the initial setup?

The initial installation of Sophos XG was not difficult.

What about the implementation team?

We used an integrator to do the implementation of Sophos XG.

We only require one person for the implementation and maintenance of the solution.

What was our ROI?

The solution is very good and we have received a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos XG is reasonable. 

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1142115 - PeerSpot reviewer
CIO at a tech services company with 11-50 employees
Real User
Jan 12, 2022
Useful VPN, helpful vendor implementation, and quick support
Pros and Cons
  • "One of the most valuable features is the VPN."
  • "Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important."

What is our primary use case?

We use Sophos XG to protect our perimeter network and internet access.

What is most valuable?

One of the most valuable features is the VPN.

What needs improvement?

Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important.

For how long have I used the solution?

I have been using Sophos XG since they bought Astaro, and it has been for approximately 15 years.

What do I think about the stability of the solution?

Sophos XG is stable. We've been using it for a long time. We had a lot of proposals from other vendors, but we decided to stick with Sophos.

What do I think about the scalability of the solution?

We have found Sophos XG to be scalable.

We have approximately 150 people using the solution which includes people that do not know they are using it, collaborators, and administrators that work on it.

How are customer service and support?

We had to use support a few times and the answers we received were straightforward and in a timely manner.

Which solution did I use previously and why did I switch?

We were using other solutions previously. However, Sophos bought the companies that created them. We kept using the same solution but the name has changed.

How was the initial setup?

The implementation of Sophos XG is not as straightforward as we would expect in the latest versions.

What about the implementation team?

We used a company to do the implementation of Sophos XG. The process did not take very long, it took them approximately two weeks. It did not seem that difficult. Our experience with the vendor's support was very good.

We have a team of four that work on the Sophos XG for maintenance. They are not working on it full-time but they are all skilled to intervene if needed, and the first line of support for the solution.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is a very good solution, and it's cheaper than most of the other vendors. It is really affordable.

We are on a three-year license to use the solution.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Check Point.

What other advice do I have?

My advice to those wanting to implement this solution would be training is required for the implementation.

I rate Sophos XG an eight out of ten.

I'm aware that there are other solutions that are probably better than Sophos XG, such as Check Point. However, I still find that it's a very good solution for small to mid-size companies.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2266119 - PeerSpot reviewer
Senior IT Security Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Jan 10, 2022
Good filtering and application control features, but the bandwidth could be more effective
Pros and Cons
  • "Some of the most valuable features are filtering and application control. The DDoS detection also shows traffic jamming and traffic shaping."
  • "This solution could be improved with more effective bandwidth. I found that when I enable DDoS detection for our clients, bandwidth is reduced. If DDoS detection is disabled, the bandwidth will be high, but it isn't secure. We recommend that customers enable DDoS detection, but if they need high bandwidth, we recommend Palo Alto and FortiGate instead of Sophos."

What is our primary use case?

We provide Sophos XG to customers. We work at deploying this solution from scratch to the customer, from unboxing, racking, or stacking, and doing licensing and upgrades for the box. Then we establish the process and security profiles that the customer requires. 

This solution is deployed on-prem. 

What is most valuable?

Some of the most valuable features are filtering and application control. The DDoS detection also shows traffic jamming and traffic shaping. 

What needs improvement?

This solution could be improved with more effective bandwidth. I found that when I enable DDoS detection for our clients, bandwidth is reduced. If DDoS detection is disabled, the bandwidth will be high, but it isn't secure. We recommend that customers enable DDoS detection, but if they need high bandwidth, we recommend Palo Alto and FortiGate instead of Sophos. 

For how long have I used the solution?

I have been using Sophos XG for about six months. 

What do I think about the stability of the solution?

This solution is not as stable as other products. In terms of stability, our number one recommendation is Palo Alto, number two is FortiGate, and number three is Sophos. 

What do I think about the scalability of the solution?

Sophos is scalable, but not enough. 

How are customer service and support?

Sophos technical support is effective. 

How was the initial setup?

The installation takes two days. It is easy to deploy, and not as complicated as Palo Alto or FortiGate. We make it in our company labs and, for deployment and maintenance, we recommend one or two people. 

What about the implementation team?

We provide and implement this solution for customers. 

What's my experience with pricing, setup cost, and licensing?

The licensing for Sophos XG is based on the number of users, so I get the module from the sizing of the customer. 

Which other solutions did I evaluate?

We also recommend that customers use FortiGate and Palo Alto, since these solutions are more stable and have more effective bandwidth. 

What other advice do I have?

I rate Sophos XG a seven out of ten. I would recommend it to others, based on their needs, but the stability could be better. 

We have five to seven customers who are using Sophos XG. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Owner at a tech services company with 1-10 employees
Reseller
Dec 10, 2021
Functionality is straightforward, but tech support could be improved
Pros and Cons
  • "In terms of the functionality, I think it's pretty straightforward. It's easy to pick up. It's also user-friendly."
  • "Support could be improved."

What is our primary use case?

The firewall is used to maintain security. Basically, it's used to make sure that our clients' corporate network is secure. We want to make sure that their email is scanned, protected, and so on.

What is most valuable?

In terms of the functionality, I think it's pretty straightforward. It's easy to pick up. It's also user-friendly.

What needs improvement?

Support could be improved.

For how long have I used the solution?

I have been selling Sophos XG for two years. It is deployed on-premise. 

What do I think about the scalability of the solution?

When it comes to scalability, of course we can upgrade. A lot of firewalls don't allow upgrades. An upgrade would mean changing the box. For our customers, a lot of the functions of the firewall don't reduce. We just need to make sure they enable the security, and then make sure it's giving the protection to the client.

For scalability when it comes to the server, I can add the RAM, the hard disc, and the CPU to boost up the performance. 

How are customer service and support?

The principal tech support is not very present in Malaysia. We are relying on the distributor. Most of the technical things we can handle on our own, like when it comes to setup. When it comes to the issues related to product hardware or software bugs, we will reach out to them. But the response is from the distributor.

The support could be a bit better.

How was the initial setup?

Installation for each version, like Fortinet and Next Generation Firewall, is simple. Based on how familiar we are with the client, it can take a day or two.

We only need one or two people for deployment.

What's my experience with pricing, setup cost, and licensing?

For every firewall, you will need to pay the license for the following year. If they don't pay for the license renewal, they basically won't get the support from Sophos.

What other advice do I have?

They do have their own integration, so I don't really have much to comment about Sophos because we basically just maintain the Sophos Firewall that we supply. We don't do a lot of fancy design work.

We are currently still evaluating the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.