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Head Of Solutions at a tech services company with 11-50 employees
Reseller
Feature rich, reliable, good support, and good pricing

What is our primary use case?

We are IT, service providers, here in Pakistan, we provide solutions for our customers. We deploy this solution for the health care industry, in hospitals.

What is most valuable?

There are many valuable features. It's a good product.

What needs improvement?

It is not recommended for larger enterprise customers. They need to improve the SD-WAN feature.

For how long have I used the solution?

As we are service providers, we have deployed multiple deployments of Sophos XG for our customers. Our clients are using the latest version.

What do I think about the stability of the solution?

Sophos XG is a reliable product.

What do I think about the scalability of the solution?

Sophos XG is easy to scale. We have eight to ten customers who are…

What is our primary use case?

We are IT, service providers, here in Pakistan, we provide solutions for our customers.

We deploy this solution for the health care industry, in hospitals.

What is most valuable?

There are many valuable features.

It's a good product.

What needs improvement?

It is not recommended for larger enterprise customers.

They need to improve the SD-WAN feature.

For how long have I used the solution?

As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.

Our clients are using the latest version.

What do I think about the stability of the solution?

Sophos XG is a reliable product.

What do I think about the scalability of the solution?

Sophos XG is easy to scale.

We have eight to ten customers who are using this solution.

How are customer service and technical support?

Technical support is good but there is a delay in response.

The response time needs improvement.

Which solution did I use previously and why did I switch?

We deal with Fortinet and Sangfor as well.

How was the initial setup?

The initial setup is easy to apply. It is not complex.

What's my experience with pricing, setup cost, and licensing?

The product is well priced. We are happy with the pricing.

The license is subscription-based.

What other advice do I have?

I would recommend this solution for less than 5,000 users.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Neil Noronha
IT Manager at a hospitality company with 51-200 employees
Real User
User-friendly, easy to configure, and stable
Pros and Cons
  • "The interface is user-friendly and the product is easy to configure."
  • "Support for this product is something that is really important, and it needs to improve."

What is our primary use case?

We are using a basic model for its security features. We are in the hospitality industry and it has all of the features that we need.

What is most valuable?

The interface is user-friendly and the product is easy to configure.

What needs improvement?

Support for this product is something that is really important, and it needs to improve.

For how long have I used the solution?

I have been using Sophos XG for almost eight years.

What do I think about the stability of the solution?

This solution has been stable so far.

What do I think about the scalability of the solution?

This is a scalable product and we have about 45 people using it.

Only one person is required for maintenance.

How are customer service and technical support?

Before the current pandemic, technical support was good, but it is becoming worse.

Which solution did I use previously and why did I switch?

In the past, I have worked with SonicWall and Fortinet products.

I prefer Sophos because of the user-friendly configuration and stability.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

This is a budget-friendly product with reasonable pricing.

What other advice do I have?

In summary, this is a good product and other than the support, I don't think that there is anything else that will improve it for us.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Devanand PR
IT Support Executive at a healthcare company with 51-200 employees
Real User
Top 5Leaderboard
A stable and economical solution but there's room for a more customizable graphical interface
Pros and Cons
  • "I recommend the solution due to its ease of use and pricing."
  • "An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics."

What is our primary use case?

Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.


What needs improvement?

An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.

Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.

Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution is stable.

Which solution did I use previously and why did I switch?

We previously used Caveo Systems, but that was about 10 years ago.

How was the initial setup?

The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.


What's my experience with pricing, setup cost, and licensing?

The pricing is economical.

What other advice do I have?

I recommend the solution due to its ease of use and pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a tech services company with 11-50 employees
Real User
Reasonably priced, stable, easy to setup and has good technical support

What is our primary use case?

Sophos XG is used as our firewall. We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.

What is most valuable?

The most valuable feature of this solution is flexibility.

What needs improvement?

Scalability could be improved. It could be better.

For how long have I used the solution?

I have been working with Sophos XG for approximately six years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

It is scalable in the majority of cases. We've had a couple of problems. Our main application is for medium-sized companies.

Which solution did I

What is our primary use case?

Sophos XG is used as our firewall.

We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.

What is most valuable?

The most valuable feature of this solution is flexibility.

What needs improvement?

Scalability could be improved. It could be better.

For how long have I used the solution?

I have been working with Sophos XG for approximately six years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

It is scalable in the majority of cases. We've had a couple of problems.

Our main application is for medium-sized companies.

Which solution did I use previously and why did I switch?

We are also using FortiGate.

How was the initial setup?

The initial setup is easy, it's straightforward.

What was our ROI?

The technical support is good. We have no problems with technical support.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable but it would be great if it was reduced to half the price.

What other advice do I have?

I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.

I would rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Vice President (Technical) at a computer software company with 51-200 employees
Reseller
Great antivirus software that's very easy to deploy and very user friendly
Pros and Cons
  • "Easy to deploy and user friendly."
  • "Could have a more simplified functionality for users."

What is our primary use case?

It's primarily for on-premise firewall functionality and functionality of internet lines.

What is most valuable?

The appeal to our IT team is that this is an easy to deploy, user friendly, and easy to work with solution that includes antivirus software.

What needs improvement?

I'd like to see a more simplified functionality for our customers. We also had a negative experience with the sales team of Sophos, which offered a three-year renewal to our customer. We'd suggested one year, keeping the customer's cashflow in mind and Covid. The result was that it affected our credibility with the customer. These are some of the irritants in the sales policy.  

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have deployed it for 100 users to date, so it's quite scalable. We mainly work with small and medium size organizations. 

How was the initial setup?

The implementation is straightforward. It depends on your environment, and the number of users as well as the complex rules you're making. That aside, it is easy to deploy.

What other advice do I have?

I rate the solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Neeraj Mohotra
Technical Analyst- Presales and delivery at TechNexa Technologies Private Limited
Real User
Top 20
Endpoint firewall and proxy that is user-friendly, easily scaled, and has good synchronization features
Pros and Cons
  • "it's user-friendly, not complex."
  • "The uploading and downloading of reports should be included."

What is our primary use case?

The primary use case of this solution is as an endpoint firewall and proxy.

What is most valuable?

The features that are most valuable are synchronized security, the security hard build, the application synchronization, and the events synchronization.

it's user-friendly, not complex.

What needs improvement?

The uploading and downloading of reports should be included.

We are looking for a firewall to block the uploads from the user, not the downloads. I would like to see this feature updated.

In the next release, I would like the uploading and downloading reports to be included.

For how long have I used the solution?

I have been using this solution for almost two years.

We will be upgrading to the newest version that was released two or three months ago.

What do I think about the stability of the solution?

This product is stable.

What do I think about the scalability of the solution?

This solution is easily scalable. We have 15 to 20 users.

How was the initial setup?

The initial setup is straightforward.

It's easy to understand and to install.

What about the implementation team?

I am a technical analyst and handling the pre-sales. We provide and implement the solution to our customers.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Vuli Moyo
IT Technician at Zimbabwe School of MInes
Real User
Top 20
Useful dashboards, good graphical interface, and scalable

What is our primary use case?

I am using Sophos XG for network security.

What is most valuable?

The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.

What needs improvement?

There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical

What is our primary use case?

I am using Sophos XG for network security.

What is most valuable?

The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.

What needs improvement?

There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

There needs to be more tutorials and documentation. I have not done a lot of configuration because I need more training.

Which solution did I use previously and why did I switch?

We were previously using Cyberoam.

How was the initial setup?

The initial setup was not difficult to complete. I have not been trained as a Sophos administrator and it would have been easier if I had training. 

What other advice do I have?

I recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Manager at a outsourcing company with 5,001-10,000 employees
Real User
Protects our network but has a limited range of IP addresses

What is our primary use case?

Sophos XG protects our network from advanced threats.

What is most valuable?

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

What needs improvement?

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

For how long have I used the solution?

I have been using Sophos XG for a couple of years.

What do I think about the scalability of the solution?

It's important to put together the VPN client features and others because we need to use this to improve the scenario and…

What is our primary use case?

Sophos XG protects our network from advanced threats.

What is most valuable?

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

What needs improvement?

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

For how long have I used the solution?

I have been using Sophos XG for a couple of years.

What do I think about the scalability of the solution?

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

How are customer service and technical support?

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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