Sophos XG Reviews

The firewall is used to maintain security. Basically, it's used to make sure that our clients' corporate network is secure. We want to make sure that their email is scanned, protected, and so on.

In terms of the functionality, I think it's pretty straightforward. It's easy to pick up. It's also user-friendly.

Support could be improved.

I have been selling Sophos XG for two years. It is deployed on-premise. 

When it comes to scalability, of course we can upgrade. A lot of firewalls don't allow upgrades. An upgrade would mean changing the box. For our customers, a lot of the functions of the firewall don't reduce. We just need to make sure they enable the security, and then make sure it's giving the protection to the client.

For scalability when it comes to the server, I can add the RAM, the hard disc, and the CPU to boost up the performance. 

The principal tech support is not very present in Malaysia. We are relying on the distributor. Most of the technical things we can handle on our own, like when it comes to setup. When it comes to the issues related to product hardware or software bugs, we will reach out to them. But the response is from the distributor.

The support could be a bit better.

Installation for each version, like Fortinet and Next Generation Firewall, is simple. Based on how familiar we are with the client, it can take a day or two.

We only need one or two people for deployment.

For every firewall, you will need to pay the license for the following year. If they don't pay for the license renewal, they basically won't get the support from Sophos.

They do have their own integration, so I don't really have much to comment about Sophos because we basically just maintain the Sophos Firewall that we supply. We don't do a lot of fancy design work.

We are currently still evaluating the solution.

We use this solution for VPN, client VPN, malware filtering, and antivirus scanning.

It has definitely improved the way our organization functions. Previously only using free tools, and once we started using Sophos XG, the number of threats dropped dramatically. We had a lot of threats to our network, but they have dramatically decreased since we started using this solution.

All of the features in Sophos XG are valuable.

Web publishing is important, as well as the importance of the antivirus patch. 

The firewall is also essential, and the VPN.

Our clients use Karios, and while it integrates well with it, the integration could be improved.

I have been using Sophos XG for three years.

We are using the XG version.

We encountered an issue with the hardware when we first purchased this solution. We called Sophos, who replaced the device, and we have not had any issues since.

We have no issues with the scalability of Sophos XG.

In our organization, we have 150 users, and all are required to maintain this solution.

We don't have plans to increase the usage at this time.

We have not really used technical support. If we have an issue, we resolve it ourselves.

Previously, we were using older versions of Microsoft. We used it for almost 10 years before switching to Sophos.

The initial setup was easy.

We completed the installation ourselves. I took a maximum of two weeks.

I have not calculated our ROI.

We have a three-year license.

I am the Chief IT Officer. I don't have all of the technical details of this product. We have technical staff who use this solution for their daily routines and activities.

It's a very good product. I would rate Sophos XG an eight out of ten.

I've tried out Sophos XG a little. It has a good interface that's very user-friendly, but I haven't used all of its functions because I'm only configuring and running the system.

I've been working with Sophos XG for six months. I am not an end-user. I only provide the solution and implementation.

I think Sophos XG is very stable because the users who have installed it never mention any issues. It's very stable and scalable. 

Sophos XG is a scalable solution. Our clients who use Sophos are not big companies. 

I haven't dealt with Sophos support because I'm just doing the basic implementation for the Sophos. But I Sophos support is very experienced and helpful. Sophos has a team for administration and implementation—a good team to improve the application. 

It depends on the implementation and the deployment of systems. In my small company, I have four people on my technical team. Two of them specialize in firewall and security. They're working on Fortinet. They deal with antivirus and security implementation as well as Veeam Backup. The other two handle the administration implementation, including Active Directory and other administration solutions.

I would prefer if Sophos XG were cheaper. A lower price would benefit me as a system provider for the end customer. The cost of the license and renewal for all the software and devices is somewhat high. 

I rate Sophos XG nine out of 10. I am a Fortinet partner. If a user asks me which solution to buy, I'll tell them Fortinet. But if the customer needs Sophos, I will implement it for him. However, if I had a Sophos partnership, I would recommend it every time.

We are resellers. We provide solutions to our clients.

I like the connectivity and the security.

Sophos is easy to use.

The GUI is very simple.

Some businesses require Dynamic IP. This feature would be useful if it worked.

I have been working with Sophos XG for approximately four years.

Sophos XG is a stable product.

It is easy to scale with Sophos XG.

Our customers have medium sized businesses

The technical support is okay.

I have also worked with Fortinet and one other solution.

The initial setup is easy.

It can take one to two hours to install.

The price is reasonable. It's not as expensive as other solutions. 

It's good, I would rate Sophos XG a nine out of ten.

The solution is very slow in comparison with SonicWall and FortiGate. It should have faster performance. 

The installation could be faster and is longer than that of other solutions, lasting more than a month instead of five minutes.  

I've been using Sophos XG for five years.

When compared with other firewalls, such as that of SonicWall, we have had no issues with the solution's stability. It works very well.

The solution is scalable.

Sophos does not provide immediate support, such as SonicWall does with its toll free number. This may take an hour or two, although I suppose things would be different were we to raise a critical ticket. 

I have been in contact with tech support within the last week or so. 

SonicWall has a toll-free number which can be reached for immediate support, something which is unique, although Sophos may take an hour or two to respond. I suppose this would be different were a person to raise a critical ticket. 

Sophos XG has a longer installation period than other firewalls, occupying in excess of a month instead of five minutes. 

I am the technical person. Installation can be handled independently. We do the configuration of the firewall. 

We have two teams that are responsible for the deployment, a firewall and a network one. We can handle the implementation using both teams. 

I don't believe we have a license for this product.

SonicWall and FortiGate provide considerably faster performance than Sophos. 

The solution is deployed both on-premises and on the cloud. 

We have a data center which contains multiple firewalls. If our clients ask about a certain firewall expert, we simply implement the Sophos firewall, clientele. We have created certain IP sectors like this, in which case we provide multiple firewalls in clientele.

We have around 150 clients making use of the firewall.

We would recommend the solution to others. 

I rate Sophos XG as a ten out of ten. 

It's primarily for on-premise firewall functionality and functionality of internet lines.

The appeal to our IT team is that this is an easy to deploy, user friendly, and easy to work with solution that includes antivirus software.

I'd like to see a more simplified functionality for our customers. We also had a negative experience with the sales team of Sophos, which offered a three-year renewal to our customer. We'd suggested one year, keeping the customer's cashflow in mind and Covid. The result was that it affected our credibility with the customer. These are some of the irritants in the sales policy.  

I've been using this solution for four years. 

The solution is stable. 

We have deployed it for 100 users to date, so it's quite scalable. We mainly work with small and medium size organizations. 

The implementation is straightforward. It depends on your environment, and the number of users as well as the complex rules you're making. That aside, it is easy to deploy.

I rate the solution eight out of 10. 

We generally deploy this solution for our clients for its basic functionality; our clients generally don't have sophisticated requirements. The solution is used for the firewall rules and the VPN rules, as well as the WAF functionality. We are silver resellers of this product and I'm head of the software department. 

The most useful aspect of the solution is the concept of integrated security which is why I use and recommended this firewall to clients. However, given that we never use endpoint protection, there is less incentive for us to continue using it. Initially it provided a specificity which enabled one kind of endpoint protection managed through the appliance together with the WIFI integrated within the firewall, managing all basic security aspects for TPD. However, because the endpoint protection is not that good and there are problems with malware and we can't prioritize facility management over security of the finances, we can't continue to work this way.

I think the management console could be improved. I also find the partner portal difficult to work with because it never functions correctly and it's exhausting to deal with. They should also improve the failover management and the reliability of failover, and there are sometimes issues with the WAF functionality, whereby a number of applications can't be used correctly. Finally, I think the support could be improved because when you open a ticket, there's a long wait time for a response. 

I've been using this solution for three years. 

The stability is quite good there are no major vulnerabilities. 

The technical support is a real weakness but that seems to always be the case. Sophos has improved over the last couple of years. It's better than before but it's still not good.  

I find the solution too expensive, to be honest. It's one of the reasons I'm looking for an alternative. It's overpriced for what they offer.  When you buy a commercial appliance, the only thing you really need is good support, and they don't provide that, so the cost for hardware and software is too expensive. If the support was responsive, I'd be happy to pay. Now I'd prefer to acquire my own hardware and install pfSense and spend the money helping technicians and engineers gain good skills and improve our own support. We'd have the same level of protection at a lower cost. 

I rate this solution a seven out of 10. 

We primarily use the solution for security and protection.

The solution seems to be very easy to use.

The administration is pretty simple.

The solution is easy to deploy.

We've found the solution to be quite stable.

My understanding is that the solution is scalable.

Cyberoam was extremely hard to develop. If this solution makes that process easier, we will be happy.

The solution should be lowered. It would help entice more clients. We'd like to pay a lower price.

We're concerned about the safety of our devices. We are worried if someone manages to hack the firewall, that they will be able to get past other protections and perhaps onto devices. We'd like Sophos to remain vigilant in its protective capabilities and to continuously update its solution to expand its security offering in order to better protect its customers.

It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.

There should be some trial on offer that allows users to try out the solution and learn it before implementing it.

I've only been working with the solution for about one month or so. It hasn't been that long just yet.

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance it offers.

The solution is scalable. If a company needs to expand it, it shouldn't have any issues doing so.

We have about 200 people using it in our company.

I have not used technical support just yet. If some issue comes through in the future, I will reach out. However, as of now, I can't speak to their level of responsiveness or their knowledgeability.

I used to use Cyberoam. However, this particular solution was acquired by Sophos, and therefore, now the company I work for uses Sophos. It's pretty much the same product.

The product is pretty easy to deploy. We use a gateway from our partner, and not with Sophos.

The solution is a bit costly. It would be ideal if it was less expensive for its user base.

We pay a yearly licensing fee. We do not pay monthly.

I'm a customer and an end-users. I do not have a business relationship with Sophos.

I'm not sure which version of the solution we're using. It might be version 65 or something like that.

We do not use the cloud version. It's for device management, and therefore it's on-premises.

Currently, I would rate the solution at a seven out of ten. I haven't used it for very long, and can't fully evaluate it; I must learn more about the offering and what it can do first.