We changed our name from IT Central Station: Here's why
Director at a consultancy with 1-10 employees
Reseller
Top 20
Feature rich, useful QoS function, and straightforward installation

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and technical support?

The technical support is good and they provided me assistance…

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and technical support?

The technical support is good and they provided me assistance through email.

How was the initial setup?

The initial setup is easy. It takes approximately three hours to install.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution that is priced well and all the features are included.

What other advice do I have?

I would recommend this solution, it is very good.

I rate Sophos XG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
Pretty Varughese
Senior Executive IT at Mattsen Kumar LLC
Real User
After four years, we've never had a complaint from a customer
Pros and Cons
  • "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."

What is our primary use case?

We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.

How has it helped my organization?

We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.

What is most valuable?

We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.

What needs improvement?

The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.

For how long have I used the solution?

I have been using Sophos XG for roughly four years. 

What do I think about the stability of the solution?

This solution is both stable and secure.

How are customer service and technical support?

The technical support is good enough. 

What other advice do I have?

I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization. 

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
565,689 professionals have used our research since 2012.
Percy Bloomfield
Project manager at a tech services company with 51-200 employees
Reseller
Top 10
Provides quality threat protection
Pros and Cons
  • "Sophos XG deployment is easy and rapid."
  • "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."

What is our primary use case?

Our clients from the governmental and enterprise sectors have multiple use cases for this product. 

What is most valuable?

The most valuable feature of this product is threat protection. Filtering and web protection are important as well. 

What needs improvement?

Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing. 

For how long have I used the solution?

I have about five years of experience with this solution. 

What do I think about the stability of the solution?

The solution's stability is fine. 

What do I think about the scalability of the solution?

There is not much flexibility or scalability with this solution. 

How are customer service and technical support?

The Sophos XG technical support is good. 

How was the initial setup?

Sophos XG deployment is easy and rapid. 

Which other solutions did I evaluate?

Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory. 

What other advice do I have?

Before deciding on this product, it's important to evaluate the price of the network. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Kamlesh Rikibe
Network Engineer at a individual & family service with 11-50 employees
Real User
Top 20
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
  • "Dashboard is easy to use and the reporting offers a lot of detail."
  • "Technical support is difficult to access."

What is our primary use case?

I generally use Sophos for the firewall and also for endpoint protection. 

What is most valuable?

The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good. 

What needs improvement?

The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.

For how long have I used the solution?

I've been using Sophos XG for about seven months. 

What do I think about the stability of the solution?

I haven't had any issues with stability. 

How are customer service and technical support?

Dealing with technical support is not simple. 

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard. 

What other advice do I have?

I recommend this solution, the only issue is that it's not suitable for enterprise size companies. 

I rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
ITCS user
Technical Support Engineer at a tech services company with 1-10 employees
Reseller
Stable, scalability, but performance needs improvement

What is our primary use case?

Our customers use Sophos XG as a firewall.

What needs improvement?

The solution could improve by making the graphical interface better and increasing the performance. 

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good. Most of our customers are small to middle-sized businesses.

How are customer service and technical support?

The support we have received from the partner has been good.

Which solution did I use previously and why did I switch?

We use Sophos XG, Fortinet, and Palo Alto solutions.

How was the initial

What is our primary use case?

Our customers use Sophos XG as a firewall.

What needs improvement?

The solution could improve by making the graphical interface better and increasing the performance. 

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good.

Most of our customers are small to middle-sized businesses.

How are customer service and technical support?

The support we have received from the partner has been good.

Which solution did I use previously and why did I switch?

We use Sophos XG, Fortinet, and Palo Alto solutions.

How was the initial setup?

The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually.

Which other solutions did I evaluate?

Sophos tends to have less performance compared to Fortinet, and Palo Alto solutions.

What other advice do I have?

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
CEO at Tawassul Technology
Reseller
Secure, affordable, scales well, and simple to install

What is our primary use case?

We are resellers. We provide solutions to our clients.

What is most valuable?

I like the connectivity and the security. Sophos is easy to use. The GUI is very simple.

What needs improvement?

Some businesses require Dynamic IP. This feature would be useful if it worked.

For how long have I used the solution?

I have been working with Sophos XG for approximately four years.

What do I think about the stability of the solution?

Sophos XG is a stable product.

What do I think about the scalability of the solution?

It is easy to scale with Sophos XG. Our customers have medium sized businesses

How are customer service and support?

The technical support is okay.

Which solution did I use previously and why did I switch?

I have also…

What is our primary use case?

We are resellers. We provide solutions to our clients.

What is most valuable?

I like the connectivity and the security.

Sophos is easy to use.

The GUI is very simple.

What needs improvement?

Some businesses require Dynamic IP. This feature would be useful if it worked.

For how long have I used the solution?

I have been working with Sophos XG for approximately four years.

What do I think about the stability of the solution?

Sophos XG is a stable product.

What do I think about the scalability of the solution?

It is easy to scale with Sophos XG.

Our customers have medium sized businesses

How are customer service and support?

The technical support is okay.

Which solution did I use previously and why did I switch?

I have also worked with Fortinet and one other solution.

How was the initial setup?

The initial setup is easy.

It can take one to two hours to install.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. It's not as expensive as other solutions. 

What other advice do I have?

It's good, I would rate Sophos XG a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this…

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Infrastructure Engineer at a tech vendor with 51-200 employees
Real User
Top 20
A good price for a manageable solution, but we have encountered bugs

What is our primary use case?

The solution acts as a filter. 

What is most valuable?

A valuable feature involves the solution's manageability. 

What needs improvement?

Even though things work on the back end, we have encountered bugs in the solution.  User interface and integration can stand improvement.

For how long have I used the solution?

I have been working with Sophos XG for two or three years. 

What do I think about the stability of the solution?

Owing to the fast and adequate response time we get, we do not have complaints about the stability. 

What do I think about the scalability of the solution?

Scalability is not an issue for us, as we are getting the requisite support, with fast response time. 

What's my experience with pricing, setup cost, and

What is our primary use case?

The solution acts as a filter. 

What is most valuable?

A valuable feature involves the solution's manageability. 

What needs improvement?

Even though things work on the back end, we have encountered bugs in the solution. 

User interface and integration can stand improvement.

For how long have I used the solution?

I have been working with Sophos XG for two or three years. 

What do I think about the stability of the solution?

Owing to the fast and adequate response time we get, we do not have complaints about the stability. 

What do I think about the scalability of the solution?

Scalability is not an issue for us, as we are getting the requisite support, with fast response time. 

What's my experience with pricing, setup cost, and licensing?

The price is good for the moment. 

What other advice do I have?

We are a provider of services to our customers.

I would recommend this product to others. 

I rate Sophos XG as a seven out of ten, owing to the bugs we have come across. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Product Categories
Firewalls
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.