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IT Executive at Hotel Maluri Kuala Lumpur
Real User
User-friendly and easy to explore with many good features
Pros and Cons
  • "The product is very easy to explore. It has a very good layout."
  • "The solution is tied to the US dollar. You need to pay whatever the equivalent is in your own currency, and, if the exchange is bad, it can really add to the cost."

What is most valuable?

Overall, everything about the solution works well. We haven't had any issues at all.

The features on offer are great. It has pretty much everything we need.

The solution is very user-friendly.

The product is very easy to explore. It has a very good layout.

What needs improvement?

I need to do a bit more research on the product. I can't think of any features that are missing.

The solution is tied to the US dollar. You need to pay whatever the equivalent is in your own currency, and, if the exchange is bad, it can really add to the cost.

For how long have I used the solution?

We've been using the solution for three years. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

The stability is great. We don't have any issues. I haven't come across bugs or glitches. There isn't crashing or freezing. It's reliable.

Buyer's Guide
Sophos XG
August 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.

How are customer service and support?

Technical support is quite good. That said, we really haven't had any issues with the product itself.

Which solution did I use previously and why did I switch?

I used to use Fortinet. That was at a different company, however.

How was the initial setup?

The solution is very straightforward to set up. It's not too complex. Sophos Endpoint is similar in that respect. It's easy to implement.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit expensive. That is mostly due to the US exchange. If the exchange is bad, it's quite an expensive option for us.

What other advice do I have?

We are Sophos customers. We're just end-users.

We also use Sophos Intercept X and Sophos Endpoint as well.

It's a good option. It's easy to explore and to use. Everything is pretty straightforward, especially if you compare it to other firewalls.

Overall, I would rate it at a nine out of ten. We've been very happy with it in general.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director, Middle East, East India & SAARC at DMX Technologies
Real User
Good support, easy to set up, and the VPN helps ensure secure connections for people working remotely
Pros and Cons
  • "The feature that we find most valuable is the VPN, which ensures that people working remotely have a secure connection."
  • "We feel that the GUI can be improved a bit because it has a lot of information and looks a bit outdated."

What is our primary use case?

We are using this product as the firewall for our head office, so any connections going outside of the office go through it. We are also using VPN clients and especially during the lockdown, it was very helpful.

What is most valuable?

The feature that we find most valuable is the VPN, which ensures that people working remotely have a secure connection.

The email security and other security-related features are useful.

What needs improvement?

We feel that the GUI can be improved a bit because it has a lot of information and looks a bit outdated.

Nowadays, you hear a lot about next-generation firewalls, so some additional features can be added from an EI perspective. Products like FortiGate, for example, have a lot of features apart from the basic firewall. 

We would like to see integration with existing IPAM and IDAM products.

In the future, I would like to see new kinds of automations, as well as the inclusion of artificial intelligence-related features. A lot of other firewalls already have these now.

For how long have I used the solution?

I have been using Sophos XG for approximately three years.

What do I think about the stability of the solution?

We have not had many issues, perhaps two or three of them, when using Sophos XG.

What do I think about the scalability of the solution?

Scalability-wise, they have different models. With the requirements that we have, this firewall did a good job. It's still doing a good job in terms of performance. For a larger enterprise with a higher number of users, they can recommend other models.

Currently, we have approximately 100 users.

How are customer service and technical support?

We have received good support. For the small number of issues that we have had, we received help from IT. This included assistance with configuring some additional policies. Whenever we reached out to them, they were very prompt in terms of responding to us.

Which solution did I use previously and why did I switch?

Prior to Sophos XG, we were using a firewall by Palo Alto. The major reason we began looking for a different one was that the support was not very good. The firewall was pretty decent but whenever we wanted some help, it was a bit difficult to reach out to them. To summarize, it was not very prompt.

How was the initial setup?

The initial setup was simple. Within one to two hours, we were done. This was not just the installation, but the complete configuration.

What about the implementation team?

We performed the deployment with the Sophos team guiding us over the phone. It was not complex. There was one person from Sophos who was coordinating it, and it was done by our internal IT manager.

What other advice do I have?

For the most part, I can say that we plan to continue using this product. However, we would like to see if they have come up with new models and what additional features have they been incorporating. With cybersecurity, I know there have been a lot of threats of late, so we would like to see some new technologies or new features being incorporated.

This is a product that I can recommend. My advice for anybody who is implementing it is to first try to understand what the major use cases are. People need to know that there are quite a few options, such as Fortinet, and all of them have different advantages. Sophos fits perfectly for a smaller group of users, with perhaps between a hundred and two hundred people. For larger enterprises, I recommend that they implement Fortinet or Check Point.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
August 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
Chef IT at a healthcare company with 51-200 employees
Real User
Stable, with an intuitive and user-friendly dashboard
Pros and Cons
  • "This solution does everything and anything a firewall can do."
  • "There is an area that is very specific to our setup, where working tools you cannot easily establish a VPN between two internal networks."

What is our primary use case?

This solution does everything and anything a firewall can do.

What is most valuable?

I am tempted to say that all of the features are valuable. 

When you choose a firewall you have to make a strategic decision, much more than a tactical one. We decided that everything we use within it, goes through and it's got protection.

The dashboard is intuitive and user-friendly.

What needs improvement?

Training on the devices is an area that needs improvement. Their training mechanisms are not perfect, and this is where you lose a good appreciation of the product.

The documentation for implementation is not good. For example, when you look up the details on a firewall rule to validate it, the details are not there.

If you click on the help file, they say a zone is an area where you can define specific logical network areas. This is where they stop, with nothing more. If you want to go further into the concept of it, which you know there is, you have nothing. Then you have to revert to the internet and go onto newsgroups to try to see if anybody has had your type of experience. Then you find someone, they explain it to you then say, "Oh, it only makes sense". So, then when you want to implement this, it's much easier at that time. So, that's the best-case scenario that I can explain.

There is an area that is very specific to our setup, where working tools you cannot easily establish a VPN between two internal networks.

When you want to establish a VPN with different wizards, they assume that you're always going through your internet link. 

If you want to create, with the zero-trust concept, which is where you don't trust anybody or any device, you want to make sure that everything on your network is segmented and everything is relative, depending on its flexibility, behind its firewall or a firewall segment. At some points, you might want to establish VPNs between certain network segments. 

Since you cannot establish VPN tunnels from the Sophos interfaces, plus if you are doing something that's going through the internet, then you lose flexibility. 

Currently, let's say we have a factory V-LAN and you don't want anybody within the factory V-LAN to be able to connect to another unless it is to a specific V-LAN, and you want to use VPN technology, you can't do it because you can't establish the connection again between two internal interfaces.

For how long have I used the solution?

I have been working with Sophos XG for six years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

In regards to scalability, it's difficult to ascertain at this time because we haven't scaled it necessarily. 

The use cases that we have are very particular, and we're not in a mode of having scaled it yet. We have approximately 100 users in our organization who are using  Sophos XG.

How are customer service and technical support?

Their support, we have a mixed review of it. It's good, but where it's bad, is because they're an international company that relies on many different continents to be able to get the support at different levels.

When we get into the people that are from India, that's where the support becomes not as efficient as we would want it to be. They have different rules of operating under and they don't show themselves to be flexible. Whereas where I am, currently I'm in Canada. When I speak to the support people within Canada, they're much more flexible when it comes to trying to follow us up on what we're trying to do and get the thing working. They're more flexible.

How was the initial setup?

It was a combination of 75 percent straightforward and 25 percent complicated.

What's my experience with pricing, setup cost, and licensing?

It's approximately $6,000 for each device. We have three devices and it was somewhere around $18,000.

What other advice do I have?

I would recommend Sophos XG to others who are interested in using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1192233 - PeerSpot reviewer
Information Systems Infrastructure Manager at a comms service provider with 1,001-5,000 employees
Reseller
Local support and good training, but the wireless controller and scalability can be better
Pros and Cons
  • "I like the firewall, inbound, and outbound modules the most. The VPN feature also works well. It is very easy to configure rules in Sophos XG. We have got local service here in Zimbabwe from Sophos, which is something that I like a lot. We have got good local support, and they come on-site when we have any challenges. Sophos provides a lot of good training all around Zimbabwe. They are quite dominant here, similar to other solutions like Fortinet or WatchGuard."
  • "When you are using it as a controller for the wireless access points, it doesn't perform well. It is not suitable for the public cloud. It is more suitable for enterprise data. It is not really the equipment for cloud data centers. I am looking for a data center firewall."

What is our primary use case?

I am using it for unified management.

What is most valuable?

I like the firewall, inbound, and outbound modules the most. The VPN feature also works well. It is very easy to configure rules in Sophos XG.

We have got local service here in Zimbabwe from Sophos, which is something that I like a lot. We have got good local support, and they come on-site when we have any challenges.

Sophos provides a lot of good training all around Zimbabwe. They are quite dominant here, similar to other solutions like Fortinet or WatchGuard.

What needs improvement?

When you are using it as a controller for the wireless access points, it doesn't perform well.

It is not suitable for the public cloud. It is more suitable for enterprise data. It is not really the equipment for cloud data centers. I am looking for a data center firewall.

For how long have I used the solution?

I have been using Sophos XG for more than five years. I started with Cyberoam, which was bought by Sophos.

What do I think about the stability of the solution?

It is stable. I have managed to secure my network. It has been good so far.

What do I think about the scalability of the solution?

It is not so scalable. If you want to upgrade, you have to buy another appliance. I don't see so much scalability. You can only change a port from 1 gigabit to 10 gigabits. There are other solutions like Fortinet that are more scalable.

How are customer service and technical support?

Their support is good. We get local support from them.

How was the initial setup?

The initial setup is straightforward. The deployment took two days.

What's my experience with pricing, setup cost, and licensing?

The pricing is flexible. Sophos looks at a country's economy and offers flexible pricing. This is how they have managed to penetrate the market.

What other advice do I have?

I would definitely recommend it. It has good support and training.

I would rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
CTO at Kingsway Hospitals
Real User
A great UI with very intuitive features; comprehensive documentation ensuring issues are easily resolved
Pros and Cons
  • "Great interface and in-built help is very intuitive."
  • "Lacking network access control, user profiling and analytics dashboards."

What is our primary use case?

Our primary use case of this solution is for protection and to have better governance for our LAN usage. I've got a lot of people working from outside on the corporate infra and all policy based decisions happen there. The solution is basically a firewall that protects us from various internet threats, but other than that provides controlled and properly managed access using various rules of VPN and other fingerprints of people logging in. I'm the CTO of the company and we are customers of Sophos.  

What is most valuable?

The interface is great and easy to understand. Any firewall engineer who has medium to moderate experience on bylaws, can easily understand the UI. The language presented on various features and the in-built help, is very intuitive. If you have a problem you can figure it out there and then. As a result, there is less probability that we'll call tech support.

What needs improvement?

The solution really needs some additional features like network access control. If they could incorporate some user profiling and present the analytics of the login user usage patterns, or a typical proper management dashboard to take a decision on the firewall rules, that would be useful. Basically, MI's and the dashboard could be more user friendly. The information is there but the dashboards are not in a graphical format. In short, I'd like to see network access control, user profiling and analytics dashboards. It would make the solution a more competitive product on the market. 

For how long have I used the solution?

I've been using this solution for over four years. 

What do I think about the stability of the solution?

This is a stable solution. I haven't had any firewall crashes or any non-performing rules for over two years. We are a hospital so all the lights of all the devices should be on 24/7, 365 days a year.

We manage and control around 250-300 internal users. There would probably be another 75-100 logging in externally.

What do I think about the scalability of the solution?

This is definitely a scalable solution. The way we've configured it, if a device goes down, it can be shut off and removed from the network for repairs or updates and our second firewall automatically takes the load.

How are customer service and technical support?

We only used technical support during our initial deployment. After that, we didn't need support because the product was working perfectly well. We trained ourselves on the newer software and we are capable of managing and maintaining our own firewalls. In addition, Sophos provides online documentation which is very user friendly. If you follow the steps you get the result. 

Which solution did I use previously and why did I switch?

I previously used Cisco's firewall ASA and it was extensively implemented in my earlier role. The main reason to migrate to Sophos was due to their aggressiveness in terms of pricing but also the fact that they had features that Cisco did not have.

How was the initial setup?

The initial setup was very straightforward. Deployment took somewhere between six and eight hours. 

What's my experience with pricing, setup cost, and licensing?

There's no annual licensing fee. When we purchased the product, it was with a five year agreement bundled in with the product price and the recent rollout is not yet five years old. When we renew, we'll renegotiate. I can't differentiate between the product costs and the licensing costs at this point. We're very lucky that we get one of the best deals in the country in terms of pricing. The Sophos-backed pre-sales and implementation team were very cooperative and collaborative which really helped us make the decision to choose Sophos.

What other advice do I have?

I would definitely recommend this solution but it's only suitable if it fits the needs of the company so I would suggest carrying out some research. Why does the company need a firewall? What rules do they want to deploy on the firewall? Based on the answers to those questions the company can make a call. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
LauriLaanenurm - PeerSpot reviewer
Network and Security Engineer at Datafox OÜ
Real User
Simple implementation, useful synchronized security, and helpful support
Pros and Cons
  • "The stability of Sophos XG is very good. However, there have been some issues with other weaker models because they are limited in hardware in resources."
  • "Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem."

What is our primary use case?

Sophos XG can be deployed on-premise and on the cloud.

We use Sophos XG as a network firewall for many use cases, such as offices, residential, and data centers. 

What needs improvement?

Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem.

There is no endpoint software for Linux systems, only the server version runs on Linux.

For how long have I used the solution?

I have been using Sophos XG for approximately fours years.

What do I think about the stability of the solution?

The stability of Sophos XG is very good. However, there have been some issues with other weaker models because they are limited in hardware in resources.

How are customer service and support?

We had an issue, but after speaking to the technical support, I understood it was a problem with Sophos, not a firewall problem, but with the endpoint that was related to the encryption of the disc. The problem is if you have a computer controlled by Azure at the same time as Sophos, then there may be some incompatibility problem between them because both of them are trying to control the computer and the encryption of the hard drive.

Which solution did I use previously and why did I switch?

I have used other firewall solutions, such as Fortinet Foregate and Check Point.

How was the initial setup?

The initial setup of Sophos XG is simple, but Cisco Meraki is easier. 

Since I have used Sophos XG long time it is easier than Fortinet FortiGate or Check Point.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is not an expensive solution. If you are willing to pay more, then there is the Check Point firewall which is the best out of all the vendors.

What other advice do I have?

I would advise other Sophos XG is a great solution because it is synchronized security between the endpoint and firewall which is unique. I'm not sure if Fortinet FortiGate has this technology, but it is a good technology in Sophos XG. Sophos was perhaps the first to use this kind of technology. What it does is if your computer gets infected, then the endpoint tells the firewall that, it is infected and the firewall doesn't allow the use of the network at all. It'll lock it down on this computer.

I rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Architect of solutions at a tech services company with 201-500 employees
Real User
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
  • "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
  • "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."

What is our primary use case?

We use this solution to secure the computers within our environment.

What is most valuable?

Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.

What needs improvement?

I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.

For how long have I used the solution?

I have been using Sophos XG for about two years.

What do I think about the stability of the solution?

This is a stable solution, I have not had any issues in regards to stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have about two hundred users in our company.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.

How was the initial setup?

The initial setup was very straightforward and took about one week to complete.

What about the implementation team?

We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance. 

What other advice do I have?

I would recommend this solution as it offers good protection.

I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
User-friendly, good load-balancing functionality, and it's easy to manage
Pros and Cons
  • "The interface is very user-friendly and it's easy to manage."
  • "All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations."

What is our primary use case?

We are a digital design agency. We offer services such as website design and development, mobile applications, and more. We use Sophos XG to protect our network. It is also used for reporting and load-balancing.

What is most valuable?

The interface is very user-friendly and it's easy to manage.

The load-balancing capabilities are good.

What needs improvement?

All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations.

For how long have I used the solution?

We have been using Sophos XG for between two and three years.

What do I think about the stability of the solution?

This is a stable product and we use it on a daily basis.

What do I think about the scalability of the solution?

I have not tried to scale this product.

How are customer service and support?

I have not had issues that required contacting technical support.

How was the initial setup?

The initial setup is simple. It takes approximately one hour to install, create the policies, and deploy.

What about the implementation team?

I deployed it myself.

If there are any issues then I can fix them because I have the expertise.

What's my experience with pricing, setup cost, and licensing?

The subscription costs approximately $300 yearly. I am satisfied with the price.

What other advice do I have?

Feature-wise, this is a good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.