SolarWinds NPM Reviews

We primarily use this solution for network troubleshooting and monitoring.

The interface is user-friendly, making it easy to use.

This is a comprehensive product that covers security, networking, and more.

Having more technical and support resources available in Saudi Arabia would be helpful.

I have been working with SolarWinds NPM for one year.

Up to now, everything has been reliable.

In terms of scalability, it is very much so. It is not determined by the number of end-users for this type of solution, but rather, by the capacity of network flow. This is something that we expect will increase in the future.

Technical support is something that is very important for us. It is the number one factor.

We are dealing with the vendor directly and are satisfied, although having more local engineers, support, and other resources in Saudi Arabia would be helpful.

The initial setup is straightforward.

I find that the pricing is acceptable.

This is a valuable and powerful product that will provide users with more than they expect, all in one place. Other products, by comparison, often have limitations in the features. SolarWinds is comprehensive and covers everything, and I recommend it.

I would rate this solution an eight out of ten.

• Overall simplicity
• Solarwinds development of the product line

• It's provided us with a quicker turn around time for diagnosing and remedying a failure or issue
• The pre-built templates for Windows are outstanding
• If you're new, they tell you what the metrics mean and the possible solutions
• You can also modify baselines it to your environment.

It needs group views with performance metrics. They do certain ones well, but not filters to a custom group view.

I've used NPM and SAM for five years.

No issues encountered.

Data collection can be an issue so you have to maintain that accordingly.

None yet.

Customer service is pretty good.

Tier 3 is excellent they know how to repair a problem.

We had Openview for the network side but the cost forced us to switch and it has actually ended up better for us in the long term.

It's very straightforward and super easy to deploy, 15 minutes tops. It's documented well what you need, or there's an option you can do if you're on a limited budget. Also, the support engineers are always there to help with specific questions.

We implemented it in-house.

It paid for itself within six months, when compared to our previous solution.

We did not track it but it was less than four hours worth of total effort. Day to day cost of using the product US$273 given our current licensing model.

No other options evaluated.

Get the trial download to use its all the features for 30 days. Its automation/DevOps is outstanding for its software development kit.

Graphical presentation of IT data like Bandwidth Util, CPU/Mem Util. etc., Easy way to configure the monitoring etc

This tool can monitor all IT Infrastructure i.e. N/W, Application and basic OS monitoring, Hardware Monitoring etc. Also we can integrate all Solarwinds Solutions on same console called EOC which will helpful for Data Center Operation teams to monitoring.

Also the graphical reports and content of reports also helps the client and OS/Applications teams to measure the challenges in advance.

Solarwinds SAM needs to improve application monitoring for critical applications like MSSQL, Oracle, Exchange etc. They need to add more monitoring parameters.

Since 2009

Yes, have faced few issues while up-gradation of Orion products. But handled successfully with great support provided by Solarwinds.

No issues encountered.

No issues encountered.

It’s fantastic. They will give 24/7 service.

It’s fantastic again. They are very knowledgeable and have KBs available for the fix in advance.

No, as NPM it is cost effective and reliable to use.

I have implemented it on multiple client locations. Also took the help from Solarwinds in installation.

ROI for Solarwinds products is excellent. It’s the cheapest tools which will fulfill all monitoring needs.

5000 USD per NPM Poller for unlimited license.

Yes, CA, BMC and HP monitoring suites.

It’s cheap and will easily fulfill the needs of monitoring environment.

NPM, NCM, NTA and VNQM.

Implementing this product has given us detailed visibility and understanding of our network. Small teams are able to manage large enterprise with this tool.

EOC.

2 years

Not much. Where we did we were able to avail support from vendor.

None except for EOC.

We have deployed it in distributed model with EOC. EOC has been a pain. We are keen to move to Centralized Deployment which we are yet to test and see if it overcomes limitations of EOC.

Customer service is very good.

Good technical support. There is an active online community too.

We have used PRTG, MRTG. However Solarwinds is a more integrated suite to tools for the enterprise or provider.

Installation needs reasonable understanding of Windows Servers, SQL Servers, Services and Group Policies (in enterprise). Customization might need good knowledge of SQL programming.

In-house.

Good.

The product is highly recommended. I am yet to understand how it stands against the competitions.

Our primary use case for SolarWinds NPM is for network monitoring and SNMP traps.

SolarWinds NPM features that I have found most valuable are the reporting tools and the ability to create customized reports.

With regards to suggested areas of improvement for the product, I would like to see the price come down, and in addition I think the network element mapping tool is not as robust as it should be. 

I have been using SolarWinds NPM for 5-6 years.

SolarWinds NPM to date has been stable for me. 

The SolarWinds NPM product is easy to scale.

I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of support we pay for. 

The initial setup of SolarWinds NPM is complex in my view. There are many knobs, dials and buttons to push, and it can take several days to get familiar with the product and it's functionality. 

Approximately 50 users utilize SolarWinds NPM within my company. 

Our primary use case for this solution is for default of the stability of the network track.

If we need to plan the network, or measure our network utilization, SolarWinds enables us to do so. 

One of the best features is the reports feature. We can get an editor's report for the last five minutes, fifteen minutes, hour, month, or more. And, the correlation data that we can get from the different resources of data from routing, routers, swtitches and samples is really a benefit.

It would be nice to manage all network devces from just one single platform, instead of going to different platforms.

The solution is very stable. 

It is very scalable. For years we have not had a problem with scalability.

I am looking at other solutions, to compare. For example, I am currently looking at ManageEngine OpManager. We also looked at Zabbix

I would like to see this product becoming more flexible in the future. In addition, integration with other solutions would be helpful.

The ability to monitor multiple devices using SNMP v3 and HP Procurve SFlow as well as multiple setups for different technicians.

We only use SNMP v3 and all of our devices are HP. Not every technician needs to see everything or have control of everything.

Technicians are aware of issues and 90% of the time exactly what caused the issue. Repairs can be scheduled ahead of time and RMA’s can be filed without the technician having to drive to the site only to find out it is a bad power supply or fan in a switch or server.

The speed needs improving. If you have a very large network and are monitoring a lot of devices the dashboard responds slower.

We have been using the solution for almost four years.

We had some stability issues.

We had some scalability issues. The cost for monitoring interfaces is ridiculous.

Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by e-mail from the actual technician the following day.

We were using Intermapper previously.

The setup was straightforward.

The pricing for monitoring large amounts of equipment is not bad but when you want to monitor the actual interfaces of those devices the cost goes up.

We did not look at any alternatives. This was a government project and only one company responded to their request.

Make sure you have several servers. You must have the actual platform on a separate server from the database. You will need a separate database server for each module you activate such as flows. There is a very big footprint.

At the time, we did not have a central repository for network mapping. This product help us with this and allowed us to drill down on the elements in the maps to get more detailed information.

It provided visibility into network performance, which at the time we really did not have.

Reporting: Generating reports could be improved.

NOTE: This is related to the version 9.5. I believe they are on version 12.1 and this may have been addressed.

I have used SolarWinds for 10 years.

I did have some issues with the stability of the database, but that was due to issues whereby nightly maintenance of the database was not running.

I had some performance issues but they were due to the need for addtional pollers.

Technical support is average. Sometimes it took days to get responses and the responses were via email.

I was using an open-source solution that was not scalable.

Setup is very straightforward and easy to install.

For the price, I would purchase the unlimited version especially for medium-size companies.

We looked at eHealth, CiscoWorks, and HPE OpenView.

Make sure you plan the implementation of the product; i.e., resources such as the number of pollers, add-on modules/product, etc.