SolarWinds NPM Reviews

• Easy monitoring of applications
• Networking
• Power
• Server infrastructure components

We are frequently able to attend to issues before our user community and customers are aware that a problem exists. We are also able to provide interfaces to our service desk and other users customized for their needs.

The stability when multiple modules are added could be addressed. We have the need to restart the monitoring solution on a weekly basis as we've combined NPM with a variety of other SolarWinds utilities.

I've used it for nine years.

No issues with deployment.

Yes, as noted above, the solution is not always stable and generally requires a weekly reboot. We do own a wide variety of SolarWinds products that are integrated with NPM.

No, additional polling engines can be purchased at any given time.

They have an excellent sales team however, they do not negotiate maintenance. So while you may get the product for 75% off list price, you'll pay 20% of list for maintenance every year. Once they have you on the product, they get their money back on the 20% maintenance on list every year.

First level usually doesn't get any further than running through the installation wizard, next, next, next. I've run into some scenarios where we've been requested to "start fresh" with data which is not a good resolution. We generally push for escalation and work with second and third level support/developers.

We used What's Up Gold at one company, which wasn't as feature rich, and Nagios at my present company which was quite expensive in terms of custom programming to get what we want out of the solution.

Quite easy, the "next, next, next" GUI installation with the addition of a standard SQL database usage made installation quite seamless and easy.

All in house.

I couldn't tack a dollar figure on this without analyzing all incidents/service requests entered based upon information obtained from SolarWinds. We do have recognition that profitability is affected at a rate of approximately. $58 x 700 = $40,600 per hour for each hour that either warehousing or manufacturing systems are unavailable.

We did an evaluation of continued Nagios utilization costs vs. purchasing of the complete SolarWinds package.

Examine all the products on the market and choose the solution that requires the least amount of interaction with the most amount of usable data. I haven't looked recently so I cant comment if this is that package or not.

Multicast

We are a small ISP in FL. Having this tool has been helping us a lot with time responds critical outages and troubleshooting.

Map section and Bandwidth.

Been using Solarwinds now for 4 years and happy with the system.

No issues.

No issues.

Yes

9 out of 10

10 out of 10

Netcool was just an outdated system.

Straightforward.

Vendor team - I'd rate them a 10 out of 10

Awesome product with a lot of info available and great support team.

Historical interface statistics & historical storage utilization.

I have been able to catch network/server issues before they became critical. It also enables me to free up disk space on a critical drive before it completely runs out of space. Tickets can be pro-actively opened with carriers when we see CRC's and errors on interfaces. Lastly, I can quickly identify spanning tree and/or routing issues by watching syslog & trap messages.

Reporting functions are limited & difficult to modify.

Over 7 years

No issues encountered.

Not anymore. Years ago I would frequently have issues after performing software upgrades, but over the last 3 years that has improved significantly.

Not much, but I have had issues with our SQL database becoming fragmented over time & having to engage a SQL expert to address it.

Over all customer service has always been timely, helpful & friendly.

Overall tech support has been timely & helpful whenever I've needed assistance. I've opened literally dozens upon dozens of tickets over the years and most of the time I get the answers I need on the first call.

Previously WhatsUp Gold.

Setup has always been very intuitive & simple.

In-house implementation.

Not sure how to quantify that, but it has been well worth the cost in my opinion. The problem is getting my co-workers to actually use it.

Depending on the number of nodes to be monitored, take careful steps to size the polling server & SQL server appropriately. If at all possible, use a dedicated SQL box. Also, take the time to configure all of your network devices to send syslog & traps to the NPM server.

Graphical presentation of IT data like Bandwidth Util, CPU/Mem Util. etc., Easy way to configure the monitoring etc

This tool can monitor all IT Infrastructure i.e. N/W, Application and basic OS monitoring, Hardware Monitoring etc. Also we can integrate all Solarwinds Solutions on same console called EOC which will helpful for Data Center Operation teams to monitoring.

Also the graphical reports and content of reports also helps the client and OS/Applications teams to measure the challenges in advance.

Solarwinds SAM needs to improve application monitoring for critical applications like MSSQL, Oracle, Exchange etc. They need to add more monitoring parameters.

Since 2009

Yes, have faced few issues while up-gradation of Orion products. But handled successfully with great support provided by Solarwinds.

No issues encountered.

No issues encountered.

It’s fantastic. They will give 24/7 service.

It’s fantastic again. They are very knowledgeable and have KBs available for the fix in advance.

No, as NPM it is cost effective and reliable to use.

I have implemented it on multiple client locations. Also took the help from Solarwinds in installation.

ROI for Solarwinds products is excellent. It’s the cheapest tools which will fulfill all monitoring needs.

5000 USD per NPM Poller for unlimited license.

Yes, CA, BMC and HP monitoring suites.

It’s cheap and will easily fulfill the needs of monitoring environment.

NPM, NCM, NTA and VNQM.

Implementing this product has given us detailed visibility and understanding of our network. Small teams are able to manage large enterprise with this tool.

EOC.

2 years

Not much. Where we did we were able to avail support from vendor.

None except for EOC.

We have deployed it in distributed model with EOC. EOC has been a pain. We are keen to move to Centralized Deployment which we are yet to test and see if it overcomes limitations of EOC.

Customer service is very good.

Good technical support. There is an active online community too.

We have used PRTG, MRTG. However Solarwinds is a more integrated suite to tools for the enterprise or provider.

Installation needs reasonable understanding of Windows Servers, SQL Servers, Services and Group Policies (in enterprise). Customization might need good knowledge of SQL programming.

In-house.

Good.

The product is highly recommended. I am yet to understand how it stands against the competitions.

Interface details and the list of interface charts.

Being able to provide a history of interface behavior helps the organization in a multifaceted way. Current productivity and interface forecasting.

Overall speed of the software could be improved... as it is incredibly slow at times. Polling for items that are in a down state seems to take a long time. This affects up time reporting and metrics.

5 years.

Yes at times there are database stability issues.

Yes we did.

Good. I appreciate not being offshored (at least it wasn't when I called).

Good.

Yes. SolarWinds offers more detail.

As a large school district, I can tell you that NPM is very valuable to us. Being able to see the current status of all our locations and hardware at a glance is priceless.

We use the alert feature of NPM to send emails and text messages to our organization when various network or server equipment is not reachable or performing correctly.

I would say the NPM toolset has room for improvement. I haven't seen the benefit of integrating it into NPM.

I have been working at my company since 2011 and it was here before I started.

I did not originally deploy this software, but I haven't had any issues with upgrading to newer versions or installing new features.

I have not encountered any stability issues.

I have not encountered any issues with scalability. In fact, I find that NPM is very easy to scale to your needs.

I have had very fast response times when dealing with customer service.

I have had very fast response times when dealing with technical support.

I do not know of any other solution my school district has used.

I did not originally deploy this software, but I haven't had any issues with upgrading to newer versions or installing new features.

I did not originally deploy this software, but I haven't had any issues with upgrading to newer versions or installing new features.

As we are a not for profit organization, I can not answer this question.

I do not have this information available.

I was not at my workplace when they chose this product.

They offer trial periods. I strongly urge you to try Solarwinds NPM and other products as they are a great asset at my organization.

* Link utilization graphs

* Top-10 charts

* Node/link status monitoring and alerting

* Historical reports

This product was used by our 24/7 NOC engineers and helped them in quick response to network status changes, investigation and narrowing down of performance degradation incidents. It was also used to report customer bandwidth utilization and provide evidence in customer queries and claims.

Better support and integration for vendors other than Cisco.

4 years experience with two different employers and both Internet hosting companies.

No issues encountered.

No issues encountered.

No issues encountered.

Excellent support

Excellent support

Setup is straightforward and smooth, just need to follow the installation wizard. Having worked with various open source and vendor specific NMS solutions, among vendor independent solutions such as WhatsUP, OpManager and Solarwinds NPM I always preferred NPM.

Setup is straightforward and smooth just need to follow the installation wizard.

In-house team.

I have seen various products over the years from open source (Cacti, Nagios, Zenoss) and commercial (whatsup, Manageengine, etc) but Solarwinds NPM was always the one that could check most of the monitoring requirements.