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ServiceNow Security Operations Primary Use Case

Director Customer Success and ServiceNow Practice Lead at CoreSphere, LLC

We are contracted by a federal organization to lead an engagement to integrate their existing Vulnerability scanner with ServiceNow SecOps Vulnerability Response with their existing ServiceNow ITSM solution.

The use case is to manage scan results from Tenable and help this organization better manage how these vulnerabilities are grouped, prioritized, assigned, processed, monitored and remediated. 

Integration with the existing Request, Incident, Change and Configuration Management processes are key.  Once a vulnerability is remediated, it needs to be confirmed via rescan and closed.  This process informs the system so future remediations are resolved faster and more efficiently.   

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SR
Sr Manager - Delivery Head (ANZ & South Africa) at a computer software company with 1,001-5,000 employees

We are a solution provider and ServiceNow is one of the products that we implement for our clients. Of the different ServiceNow modules, we are familiar with several, including Security Operations.

ServiceNow integrates with the helpdesk and our clients use it to manage their tickets. It is also used to keep track of security incidents and run periodic scans.  

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