ServiceNow IT Operations Management Reviews

We primarily use the solution for event consolidation and correlation as well as centralizing disparate managing tools into ServiceNow into our IT Operations Management. It's for infrastructure monitoring and a cloud management kind of tool.

I like the solution due to the fact that it's scalable. I like the fact that it has open APIs and is supported by basically any monitoring tool that can be integrated with ServiceNow.

I find the setup to be relatively easy.

The solution is stable.

It is scalable. 

ServiceNow could be more prescriptive on how customers can leverage some of the benefits. I know there's a lot of capability. However, maybe more prescriptive guidance needs to be provided.

I've been using the solution since 2015. It's been seven years now, so it's been a while. 

It is very stable and reliable. There aren't bugs or glitches. It doesn't crash or freeze. It offers good performance. 

The scalability has been great. It is very scalable. 

I've been satisfied with the technical support. I find them to be helpful and responsive. 

Positive

I'm mostly focused on ServiceNow. I don't use solutions beyond this product.

The initial setup is fairly straightforward for me. I've been working on this solution for so long now that it's relatively easy. It's always hard to get the requirements and the customer to articulate their needs, however. From the perspective of configuring the tool, it's not that difficult.

I'd rate the ease of setup at a four out of five. 

I can implement the solution for clients. I can implement it with a number of tools. 

The price is a controversial question. It was not expensive or cheap. It depends on what the customer needs. Every customer's pricing is customized to their needs. It's not one size fits all pricing.

I'm actually a consultant on it, so I implement ServiceNow. I'm a reseller.

While the solution can be used on-premises. However, I've never used an on-premises deployment. Likely 99% of the customers use it on the cloud.

I'd advise potential new users to go through the education classes and make sure that they are talking to the right consultants.

I'd rate the solution nine out of ten.

I like the tool's CMBD connection with Discovery. The solution is also flexible. 

There is a slower learning curve associated with the tool's scripting part. It is also not cheap. 

I have been working with the solution for three to four years. 

The tool never went down for me. However, the solution goes slow in our development environment. 

ServiceNow IT Operations Management is scalable. You need to pay for more licenses if you want to scale up. 

We have a good technical team and we seek support only when there are some strange issues. 

Positive

ServiceNow IT Operations Management's initial setup is easy. You can add a lot of customization but it depends on your knowledge. 

I would rate the product a nine out of ten. It is a solution for big companies.