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Pega Robotic Process Automation Valuable Features

LS
President at a tech services company with 1-10 employees

I guess the most valuable thing that we get from using robotics is part of the process of using robots. Sometimes robotic solutions are limited. You can only do so much. But there is benefit in that. For example, sometimes people want robots, but what they really need are better workflows. I think what we get out of a Pega solution is that we look hard at improving workflows as a practice. Then on top of that, we get automation through the use of robots. It just makes everything more efficient even if it is not completely automated.  

What I have seen in the industry more often than not is that people just want a robot to do something for them. They think they know what they need but they might not really look at what problems they are trying to solve. In other words, they do not want to know what is going on, they just want a robot to do whatever some task is for them. I can ask them what they are trying to do, but they are sold on their idea and not understanding what other things are out there that would do a better job of solving their issues. Sometimes clients want me to do things that robots do not do. Like one person wanted a robot to scan something like a million documents. I do not have a robot to do that.  

I am getting challenged by people who just want a robot and they do not want ideas. I think they might want to consider that maybe robots are not leading the solution and solving the bigger issue, but they doing other things. Robots are not the ultimate solution for everything.  

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Vijay_S - PeerSpot reviewer
Practice Leader at a tech services company with 201-500 employees

Definitely, we are satisfied. It's a pretty strong product.

They are leaders in the same industry.

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Joe  Karlovich - PeerSpot reviewer
Senior Business Automation Support Developer at TIAABANK

The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.

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Buyer's Guide
Pega Robotic Process Automation
May 2022
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.
MadhuChaliyan - PeerSpot reviewer
Sr Architect at Cognizant

Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow. Separating fine-grained processes into Activities make it design reusable components and easily do plug and play. Another useful feature in the suite is Workforce Intelligence for CRM. This is using Robotic automation and AI to understand how sales and services agents work so that you can identify top performers and plan optimization.

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KinjalDangeria - PeerSpot reviewer
Director Of Services at a tech services company with 1,001-5,000 employees

The low-code/no-code development aspect of the solution is great. 

It's a pretty good, robust application. 

The product has been very scalable.

The stability is good. 

Technical support is great. They know what they are talking about. 

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AC
Technical Project Manager at a tech services company with 1,001-5,000 employees

The most valuable feature is the workflow. The workflow system is very intuitive.

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VS
Quality Assurance Team Lead at HCL Technologies

Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.

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Buyer's Guide
Pega Robotic Process Automation
May 2022
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.