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Pega Robotic Process Automation Room for Improvement

LS
President at a tech services company with 1-10 employees

My pain points with Pega Robotic come down to two big things. It is swivel chairing and dual entry. Those are the two big things that are an issue with old mainframe systems. That is what people are dealing with. It is just not doing the same thing twice.  

Ease of use could probably be improved. A lot of what you do in Pega is built on Visual Studio with OpenSpan. Pega is very user-friendly and it is easy to build. But you have to know Visual Studio .net to build with it right now. If you are used to Pega, it is a different way of building because it is still essentially Visual Studio. That is the issue. No question that it can be improved. It can be improved a lot.  

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Vijay_S - PeerSpot reviewer
Practice Leader at a tech services company with 201-500 employees

As part of the digital transformation, most organizations are looking for the cloud option, and Pega's cloud presence is pretty much restricted to North America and Europe. There is no cloud presence in the Middle East, India, and other regions. 

Financial customers in these regions are skeptical. They don't want to have their data outside of the geography for multiple reasons, mainly because of the government policies.

Pega should consider putting the focus on other regions such as India and the Middle East. They should also start to think about a data center that is hosted in that particular country.

It is not as easy, to implement bots in Pega with the features it carries as it is in UiPath. For example, implementing a chatbot or your email bot is not that straightforward in Pega.

When we consider OCR, the degree of accuracy is less with Pega when the data is structured or semi-structured. The accuracy of the OCR in UiPath or some other products is much high with structured and semi-structured data. The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.

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Joe  Karlovich - PeerSpot reviewer
Senior Business Automation Support Developer at TIAABANK

Pega's main drawback was that you have to go and install their platform and their platform is meant to be their main selling point with robotics just a small part of what they do. It's the platform and the overhead that requires so much extra training and costs. In contrast, Automation Anywhere is just simple to control and all about the bots. 

Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.

If Pega built out the robot manager side a little bit more (so you didn't have to learn the ins and outs of their Pega rules) that would be ideal. They have this robot manager application that sits on top of the Pega platform and it does most of what you need it to do. However, there are some initial steps that do need to be set up inside of the solution, or even inside workflow items. That way, I'm just learning how to use the space.

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Buyer's Guide
Pega Robotic Process Automation
May 2022
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.
MadhuChaliyan - PeerSpot reviewer
Sr Architect at Cognizant

I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation. Pega Robotics needs to improve in this area by any means. Other tools are using OCR technology and sending keystrokes to the Citrix window. To automate a critical business process I used Pega Robotics and another automation tool just for the Citrix part. Even though both they had enough licenses for both tools the customer wants to build it in Pega Robotics.

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KinjalDangeria - PeerSpot reviewer
Director Of Services at a tech services company with 1,001-5,000 employees

The development experience needs to be improved. It could be better.

The initial setup could be a bit easier. 

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AC
Technical Project Manager at a tech services company with 1,001-5,000 employees

It would be nice if they brought in some pre-defined functions such as drag and drop coding.

I would like to see an enhanced auditing feature included.

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Buyer's Guide
Pega Robotic Process Automation
May 2022
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
599,220 professionals have used our research since 2012.