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Pega BPM Room for Improvement

Senior Manager at a tech vendor with 10,001+ employees

The initial setup can take a while. You need to have the right people in place to handle it effectively. 

It can be pretty expensive and is better for larger enterprises. 

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Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees

The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn. Sometimes it is like a black box where you can't develop other things. When you try to modify something on the product it is quite difficult. Also, when new people try to learn how to develop in Pega, it is quite difficult to learn, and it's a big product. I think that is the problem.

Maybe they could try to make an easier implementation. I don't know how. Maybe with more information on the Pega platform, in the Pega academy, or modifying the application to make it easier to implement. 

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Delivering Digital Workforce at a retailer with 10,001+ employees

If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example.

It currently has OpenSpan, but OpenSpan is a different thing entirely, as you call it in robotics order. 

If the BPM and robotics could be integrated more easily, then I believe both could be used.

It is not at all integrated. OpenSpan operates in a completely different manner, and Pega operates in a completely different manner. Part of it is called Pega robotics, but it has nothing in common, in my opinion.

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Buyer's Guide
Pega BPM
September 2022
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.
AmarenderChitti - PeerSpot reviewer
Feature Lead at a financial services firm with 10,001+ employees

The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.  

With Camunda, containerization is the most helpful feature. It can containerize and it can have its own deployment process. Pega may be adding that feature in a future release, however, right now, that's lacking and needs to be addressed.

I'd like to see Pega support microservices architecture, which it doesn't do right now.

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AnoopSingh - PeerSpot reviewer
Delivery Manager at LanceSoft

Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning.

One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use.

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Bireswar Das - PeerSpot reviewer
Business Unit Head - Government Business at YASH Technologies

Its implementation in the public sector was a bit complex. 

In terms of features, I have not come across any limitations in the last four or five years. I'm on the sales side. I work with customers, and my role involves reading a customer's mind and providing the best solution so that all pain areas are addressed. Pega has got very good features and tools. I didn't come across any limitation where a customer wanted something, and we were not able to provide that. Generally, whatever a customer demands, we are able to meet that demand. 

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Manager at a consultancy with 501-1,000 employees

Pega BPM could improve the artificial intelligence capabilities because they are always valuable and case management for all types of industries is important. Additionally, the reporting performance management capabilities could be better because you want to have insights into how your processes are working, such as Cloud protection. The whole range can be better. However, the platforms are improving every year, they are on the right track.

In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals.

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Digital Engineering Manager at a comms service provider with 10,001+ employees

It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. 

They can also try to tailor or organize the company a bit differently and go more towards the microservice concept.

I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.

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Pawan Dihiye - PeerSpot reviewer
Senior Process Consultant at Ernst & Young

A few things I would like them to improve include, first of all, that they don't have any open-source learning platform. To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that.

I would like to have an integrated process mining capability inside Pega. It will be like an entire digital transformation thing then. You don't need two or three sources. Similar to Signavio. Signavio runs BPM, it does modeling, and it is having process mining as well. In Pega, we have modeling, we have RPA, and we have BPM, however, we don't have process mining right now.

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Head of Robotics Process Automation at a comms service provider with 10,001+ employees

There was a lot of room for improvement on the RPA front because the product was still in its journey for more than one year. The product was still in its early stages of development. We spoke with the Pega team and provided our feedback.

On the BPM front, I believe it is pretty standard and an industry leader. 

We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files. Those difficulties are more of a cloud versus on-premises issue because everything was on the cloud, and they were unable to retrieve files from on-premises folders. As a result, we had to resort to workarounds.

I believe they could work on more integration of their RPA and BPM so that it becomes seamless for anyone, and then it becomes easier for a human versus machine interaction using the same BPM. They said at the time that it's on their roadmap and should be coming soon if it hasn't already. But those are the things that, in my opinion, would make a better BPM, where it would function as an enterprise orchestration layer, collaborating with humans and bots in the same way and delivering the business process.

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Senior Consultant at a aerospace/defense firm with 51-200 employees

The way the IDE works with the chatbox and the taxonomy imports could be a little smoother.

There should be quicker approvals for CDH. It is a bureaucratic approval process to be able to get those particular licenses.

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Sr. Technical Architect at a tech services company with 10,001+ employees

Pega's low code development is entirely based on object-oriented and application development. However, I believe it can be used in a low code application, such as development platform features such as tracking and dropping some user components. It has that support, but not to the extent that other platforms do, such as the app in or out system. They make it very simple to create UIs without the need to use HTML, CSS, and JavaScript together to create pixel-perfect UIs. I believe Pega could improve in this area.

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Senior Director Platform Management at a real estate/law firm with 10,001+ employees

Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow.

Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer.

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Senior Practice Lead at a tech services company with 10,001+ employees

The licensing model of Pega BPM is tricky, especially for first-time customers, so it's something that they could improve.

The technical support team for this solution could be faster in resolving tickets.

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VijayS1 - PeerSpot reviewer
Head of digital transformation at Maantic

I would like to see Pega BPM improve the user experience. The platform has a lot of restrictions. 

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ManishSingh6 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees

Pega BPM could be improved by including token-based authentication and extending its integration options. In the next release, Pega should live up to their claim to be low-code/no-code and make their platform more simple and UI-based.

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Andrzej Chmielarski - PeerSpot reviewer
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees

The previous versions had good training documents but the updated versions need to improve the documentation.

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Sherif Ibrahim - PeerSpot reviewer
Presales Consultant at EBLA

One of the areas of this solution that could be improved would be to improve the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM.

The RPA tool within this solution needs further enhancement to compete with other RPA tools in the market. They are focusing more on the overall platform rather than working on the RPA. Document AI tools could be an added functionality, for example. Alternatively, customers will need to purchase another RPA tool to complement the whole solution if they have very advanced RPA needs across their business.

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User at Automation delivery

The cost of licensing could be improved.

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RAVIRANJAN - PeerSpot reviewer
Project Manager at Telus Digital

The solution could be more scalable. 

It has some DevOps limitations.

The product could be more robust and faster compared to what they have right now.

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Rajiv Mohan - PeerSpot reviewer
DevOps Strategist at a computer software company with 5,001-10,000 employees

In regards to the integration, more APIs may be required.

It needs more integration with other platforms.

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Somnath-Ghosh - PeerSpot reviewer
Solution Architect and LowCode Practice Lead at a tech services company with 10,001+ employees

Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now. Appian, OutSystems, Mendix, Salesforce, and Microsoft Power Platform are the major leaders in the market as low-code platforms as per Gartner Magic Quadrant. Pega has to improve if they would like to gain their position in the low-code space. They would have to improve major functionalities that these low-code vendors and low-code platforms have like their mobile compatibility. A citizen developer can easily make B2C mobile apps.

Pega has to come up with a lot of improvements in these low-code areas for the citizen developers who can easily create mobile apps with minimal coding or no coding. With other competitors like Appian, OutSystems, and Mendix, you can do it using visual modeling.

The price could also be improved.

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Senior Associate at a consultancy with 10,001+ employees

The workflow automation can be slow, so there is room for improvement there.

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AbdallahBekhit - PeerSpot reviewer
Senior Technical Architect at a tech services company with 10,001+ employees

There are several areas for improvement with this product. The performance of the application is very slow, the UI needs improvement, and the architecture needs to be simplified. In addition, it's impossible to know what's going on behind the scenes of this solution, and there's no tech support or useful documentation, so I have been forced to do my own troubleshooting.

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Jack Haggerty - PeerSpot reviewer
Senior Vice President, PBM Data & Technology Services at UnitedHealth Group

This is a very expensive product and there is a lack of availability of the Pega skill sets, the resources. 

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Principle Technology Architect at a tech services company with 10,001+ employees

Pega BPM could improve the UI, it is poorly designed to have a good UX experience.

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Senior Manager at a tech services company with 10,001+ employees

There is a scarcity of resources who have worked with this solution before.

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Ganesh Parameswaran - PeerSpot reviewer
Principal Consultant at Infosys

In the next release, Pega should include process mining.

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Buyer's Guide
Pega BPM
September 2022
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.