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reviewer1303821 - PeerSpot reviewer
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Stable with a good user interface but could have better security updates
Pros and Cons
  • "Technical support is helpful and knowledgeable."
  • "The product does need a bit of configuration. It's not quite ready to go out of the box."

What is most valuable?

Via the management display, you can actually manage multiple firewalls within it. We have multiple sites and are able to manage multiple firewalls very well.

The initial setup was straightforward.

The solution scales well.

The product has been quite stable so far.

Technical support is helpful and knowledgeable.

The user interface is pretty good.

The pricing of the product is fair. It's not too high.

What needs improvement?

The product does need a bit of configuration. It's not quite ready to go out of the box.

The solution could do a bit more with its security updates. Palo Alto in general could be a bit more secure.

Support is pretty good, however, they could always be a bit faster and more responsive.

For how long have I used the solution?

I've been using Palo Alto products for three years and Panorama for about one year. 

What do I think about the stability of the solution?

The solution is very stable. We didn't have any issues with crashes or freezing. There aren't bugs or glitches. It works well.

Buyer's Guide
Palo Alto Networks Panorama
May 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the scalability of the solution?

The solution can scale if you need it to.

We have multiple sites. We have ten to 20 branches across India.

How are customer service and support?

Technical support is pretty good. they have good engineers on their side. They are very helpful and they follow up. We're very satisfied with their level of support.

How was the initial setup?

The installation process took several steps. First of all, we needed to do all the media files. I basically just downloaded the media files from the folder. Then we deployed into the VM. We added a management tool in Palo Alto. After that, we needed to ensure that the Palo Alto and Panorama were using the correct serial number, and we needed to set up a template to get a US2. We then purchased a warranty and listed the policies from the Panorama to Palo Alto. 

I'm not quite sure how long the full deployment took.

What's my experience with pricing, setup cost, and licensing?

The solution isn't too expensive. It's reasonable, especially if you compare it to other options on the market.

What other advice do I have?

We are Palo Alto partners.

I believe I am using a variation of version nine from Panorama. I've deployed the solution on a virtual machine, however, I've never deployed it to the cloud.

I'd recommend the solution to others.

Overall, I would rate it at a seven on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Project Specialist at integra software
Real User
A centralized management system that provides global visibility
Pros and Cons
  • "The reporting is great."
  • "The notification and alerting system could be improved."

What is our primary use case?

Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.

What is most valuable?

The reporting is great.

What needs improvement?

The notification and alerting system could be improved.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three years. 

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is both scalable and stable.

How are customer service and technical support?

I am very satisfied with the customer support.

How was the initial setup?

The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a month and a half. 

What about the implementation team?

We implemented this solution through a vendor support team. 

What other advice do I have?

I would recommend this solution to other interested companies. Overall, on a scale from one to ten, I would give Palo Alto Networks Panorama a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
May 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1336062 - PeerSpot reviewer
Chief Cloud Architect at a tech services company with 1,001-5,000 employees
Real User
Operate more efficiently with fewer errors in security measures
Pros and Cons
  • "Palo Alto technical support is excellent."
  • "The compliance features are very effective at identifying things that need to be properly hardened."
  • "Networks Panorama has improved our organizational security"
  • "This would be a better solution if it were more tightly integrated with the firewalls."

What is our primary use case?

We are using it to manage the configuration of the firewall to validate that the environment is properly hardened (i.e., vulnerabilities are minimized).  

How has it helped my organization?

Networks Panorama has improved our organization by allowing us to operate more efficiently and make sure that fewer errors are made in our security setup and choices.  

What is most valuable?

The most valuable feature in my opinion is the compliance capabilities that help us meet defined requirements. These features are very effective at identifying things that need to be properly hardened.  

What needs improvement?

I would like to see Networks Panorama more integrated into the firewall solutions rather than being a separate component. This would be helpful so that we can do rule-based change management for the firewall through it as well.  

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for about nine months.  

What do I think about the stability of the solution?

I think that Networks Panorama has been a very stable solution.  

What do I think about the scalability of the solution?

I have not had any issues in working with the scalability of the product. We have about five users who are primarily IP security that work directly with the product. The number of users is not a problem. The scalability obviously has to do with applying the product to the architecture.  

How are customer service and technical support?

My experience with Palo Alto technical support has been excellent.  

How was the initial setup?

The installation and setup are very straightforward.  

What's my experience with pricing, setup cost, and licensing?

The pricing model is reasonable for this class of solutions.  

What other advice do I have?

Implementing Palo Alto Panorama is something I would strongly recommend for people who are considering it that have a need for this kind of security solution. It makes your life a lot easier in building a robust security response.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this product overall as a nine-out-of-ten. If they fix the integration, that would bring it up pretty much right to a ten-of-ten at least for now.  

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1417920 - PeerSpot reviewer
Regional Manager, Management Information Systems at a wellness & fitness company with 501-1,000 employees
Real User
Provides great centralized management which saves us time
Pros and Cons
  • "Centralized management is a valuable feature."
  • "Lacking in speed and reliability."

What is our primary use case?

We use the solution to manage the several Palo Alto firewalls we have. We are customers of Palo Alto and I'm an information systems and security manager.

What is most valuable?

I think the centralized management is a valuable feature because you can set corporate wide policies and push it out to all the firewalls without touching each one. 

What needs improvement?

I'd like to see improvement in the speed and reliability of the solution. They're the two things most important to me right now. 

For how long have I used the solution?

I've been using the solution for the past 18 months. 

What do I think about the stability of the solution?

The solution always runs but the problems we have occur when we make changes. Sometimes the results are not what we expected. Sometimes you make changes in the software and then you push it to the firewalls. Theoretically, you should be able to make the changes and push at the same time but we have found that we have to save them first and then push. After that it usually works. That process could be simplified. We have two people using the solution.

What do I think about the scalability of the solution?

I can't speak to the scalability of the solution. 

How was the initial setup?

We hired a consultant for the initial setup. None of our staff are firewall engineers. We're more like firewall administrators and our environment is quite complex. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
CTO at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Good scheduling and reporting with very reliable stability
Pros and Cons
  • "The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected."
  • "The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often."

What is our primary use case?

We primarily use the solution to centrally manage multiple firewalls that we have in our infrastructure and to be able to consistently push policies to them. It's really just a management platform.

What is most valuable?

The most valuable aspects of the solution are the backup to recovery, pushing out the patches, and scheduling. 

It also has good reporting capabilities in it as well.

What needs improvement?

I don't see many places to improve the solution. For us, it's working quite well.

The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often.

For how long have I used the solution?

I've probably used the solution a few years now. I would say that it's been at least three to four years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected.

What do I think about the scalability of the solution?

Right now, the solution appears to be very scalable. I should note that, with a company of our size, we're not pushing it to its functional limits or anything by any stretch of the imagination. That said, it scales very well for us.

How are customer service and technical support?

I personally have never required much help from them, but I have found that they're very responsive. Our company has been satisfied with the level of support they have provided us over the years.

How was the initial setup?

The initial setup was not complex. It was actually quite straightforward.

What about the implementation team?

My engineer did most of the installation for the organization. We didn't need outside resources or any kind.

What's my experience with pricing, setup cost, and licensing?

We pay approximately $3,000 a year in order to use the product.

What other advice do I have?

We're a reseller of Palo Alto.

We're currently using the most up to date version of the solution at our organization.

I would advise companies considering using the solution to go through the training before setting out on implementing anything. New users should maybe be somewhat familiar with it before they do the installation, just so that they can familiarize themselves with how it works. It's not difficult, however, you just don't want to go at it without having some understanding of where things are located. It will make the setup much easier.

I would rate the solution nine out of ten overall. It's a very solid product from a management perspective. Often companies will try to oversell how great their product is, however, in this case, it's true. It's very good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Engineerinfosec67 - PeerSpot reviewer
Presale Engineer at Westcon-Comstor
Real User
Top 5Leaderboard
Easy integration of the firewalls and extremely stable and scalable, with no additional costs
Pros and Cons
  • "The solution is absolutely stable."
  • "I would like more dashboard management."

What is our primary use case?

We mainly use this solution to centralize our management.

What is most valuable?

What I really like about this program, is the easy integration of the firewalls and the core management interface, which is almost exactly the same as the single firewall.

What needs improvement?

I think the multitenancy of this solution can be improved. I would also like to see better management task automation for the trial environment. That is missing in this solution.

In the next version, I would like to have more integration with the cloud and with the services delivered by Palo Alto. It isn't very task integrated at this stage. I would also like more dashboard management. 

For how long have I used the solution?

I've been using the solution for about three years.

What do I think about the stability of the solution?

The solution is absolutely stable.

What do I think about the scalability of the solution?

I believe the solution is scalable, because it is able to manage more than 3000 devices for our company without any issues.

How are customer service and technical support?

I am impressed by the customer service. The Palo Alto software is a good, fast and it is easy and quick to find a solution.

How was the initial setup?

The initial setup was very easy and deployment took about four hours.

What's my experience with pricing, setup cost, and licensing?

If you compare the price of this solution to other management solutions, it is relatively low. You only pay for the license and there are no additional costs.

What other advice do I have?

My advice to others who are looking into implementing it, I would say that the solution is practically completely perfect. It gets a ten out of ten rating from me. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
it_user972015 - PeerSpot reviewer
Information Security Consultant at a tech services company with 51-200 employees
Real User
A straightforward setup with a user-friendly interface
Pros and Cons
  • "The interface is very easy to use. You can do most jobs from one single console."
  • "The general customer feedback is when saving the configuration, it takes a long time. That needs to be fixed. The troubleshooting, the debugging part is also a little bit of a pain. It's not user-friendly on the interface to do our debugging when comparing it with other firewalls, like Forcepoint."

What is our primary use case?

Our primary use case of this solution is to have as a management tool for firewalls.

What is most valuable?

The interface is very easy to use. You can do most jobs from one single console.

What needs improvement?

The general customer feedback is when saving the configuration, it takes a long time. That needs to be fixed. The troubleshooting, the debugging part is also a little bit of a pain. It's not user-friendly on the interface to do our debugging when comparing it with other firewalls, like Forcepoint.

It would be nice to have a real-time traffic monitoring console similar to Forcepoint firewalls where you can see in real-time instead of having to keep on refreshing, or maybe a command on the console where you are able to see the traffic. 

The solution needs to work on speeding up the committing time. 

For how long have I used the solution?

I have been installing the solution for eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is very scalable. If you have a large enterprise network, where you have 30 or 40 firewalls, you can see everything and you're able to administer all the firewalls on one single console. We typically install the solution for medium-sized to enterprise-level businesses.

How are customer service and technical support?

We're not fully satisfied with technical support. Sometimes it's hard to get in touch with them. In regards to the first level of support engineers, it could be nice to know that they had more expert experience on the device so they can immediately resolve issues. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I would recommend the solution. I find Palo Alto is the easiest product to deploy.

I would rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1103169 - PeerSpot reviewer
Executive Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Makes centralized management of their firewalls much easier
Pros and Cons
  • "The most valuable feature is WildFire."
  • "There is room for improvement in the integration within endpoint detection. They need to do some integration between endpoints and the firewalls."

What is our primary use case?

We use it for centralized management of all their firewalls.

We're using it on-prem.

What is most valuable?

The most valuable feature is WildFire.

What needs improvement?

There is room for improvement in the integration within endpoint detection. They need to do some integration between endpoints and the firewalls.

They also need to add a mobile version for product so we can access the interface easily.

For how long have I used the solution?

We have been using Palo Alto for two years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

It's scalable because it's running on VMs.

Between users and admins, we have up to 5,000 people on this product.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We use different solutions but the interface from Panorama is much easier for management.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I would recommend this solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.