Network Architect at a consultancy with 10,001+ employees
Real User
Centralized firewall and update management, excellent support, but needs better cloud integration
Pros and Cons
  • "Centralized firewall management and update management are the most valuable features."
  • "They can improve its cloud integration."

What is our primary use case?

It is a central firewall management solution.

What is most valuable?

Centralized firewall management and update management are the most valuable features.

What needs improvement?

They can improve its cloud integration. 

For how long have I used the solution?

I have been using this solution for more than five years.

Buyer's Guide
Palo Alto Networks Panorama
April 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,924 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it. Currently, five to ten people are using it on a daily basis.

How are customer service and support?

Their technical support is excellent.

How was the initial setup?

Its initial setup is very simple.

What about the implementation team?

It was done internally. It does require maintenance, and the administrators are responsible for this.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks Panorama a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CTO at a tech services company with 1-10 employees
Reseller
Leaderboard
Good scheduling and reporting with very reliable stability
Pros and Cons
  • "The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected."
  • "The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often."

What is our primary use case?

We primarily use the solution to centrally manage multiple firewalls that we have in our infrastructure and to be able to consistently push policies to them. It's really just a management platform.

What is most valuable?

The most valuable aspects of the solution are the backup to recovery, pushing out the patches, and scheduling. 

It also has good reporting capabilities in it as well.

What needs improvement?

I don't see many places to improve the solution. For us, it's working quite well.

The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often.

For how long have I used the solution?

I've probably used the solution a few years now. I would say that it's been at least three to four years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected.

What do I think about the scalability of the solution?

Right now, the solution appears to be very scalable. I should note that, with a company of our size, we're not pushing it to its functional limits or anything by any stretch of the imagination. That said, it scales very well for us.

How are customer service and technical support?

I personally have never required much help from them, but I have found that they're very responsive. Our company has been satisfied with the level of support they have provided us over the years.

How was the initial setup?

The initial setup was not complex. It was actually quite straightforward.

What about the implementation team?

My engineer did most of the installation for the organization. We didn't need outside resources or any kind.

What's my experience with pricing, setup cost, and licensing?

We pay approximately $3,000 a year in order to use the product.

What other advice do I have?

We're a reseller of Palo Alto.

We're currently using the most up to date version of the solution at our organization.

I would advise companies considering using the solution to go through the training before setting out on implementing anything. New users should maybe be somewhat familiar with it before they do the installation, just so that they can familiarize themselves with how it works. It's not difficult, however, you just don't want to go at it without having some understanding of where things are located. It will make the setup much easier.

I would rate the solution nine out of ten overall. It's a very solid product from a management perspective. Often companies will try to oversell how great their product is, however, in this case, it's true. It's very good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
April 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,924 professionals have used our research since 2012.
Project Specialist at integra software
Real User
A centralized management system that provides global visibility
Pros and Cons
  • "The reporting is great."
  • "The notification and alerting system could be improved."

What is our primary use case?

Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.

What is most valuable?

The reporting is great.

What needs improvement?

The notification and alerting system could be improved.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three years. 

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is both scalable and stable.

How are customer service and technical support?

I am very satisfied with the customer support.

How was the initial setup?

The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a month and a half. 

What about the implementation team?

We implemented this solution through a vendor support team. 

What other advice do I have?

I would recommend this solution to other interested companies. Overall, on a scale from one to ten, I would give Palo Alto Networks Panorama a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user798045 - PeerSpot reviewer
Senior Security Engineer at a government with 1,001-5,000 employees
Real User
A good firewall monitoring solution with a user-friendly interface in need of better technical support
Pros and Cons
  • "It's helpful that the solution allows us to control all the firewalls from one device."
  • "It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A commit change should take a second, not a minute or more."

What is our primary use case?

We are using the solution primarily for monitoring the firewalls that we have. We have multiple firewalls, including a DC firewall, a perimeter firewall, etc. We are using Panorama to control all of our firewalls.

How has it helped my organization?

Whenever we have an issue, we can just monitor the traffic. We can pinpoint problems and know from which firewall they are originating. We also have the ability to analyze the issue to see if it's coming from from the setup side or somewhere else. The solution makes it very easy to monitor traffic.

What is most valuable?

It's helpful that the solution allows us to control all the firewalls from one device. You can check and monitor all the devices also, from one website. It's also got easy troubleshooting capabilities.

The interface of Panorama is very user-friendly. It's easy to find and get information and create reports.

What needs improvement?

It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A change commit should take a second, not a minute or more.

Panorama does suffer from performance issues, which they need to resolve.

Also, technical support isn't very responsive and could use some improvement.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is pretty scalable.

How are customer service and technical support?

Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to respond.

Which solution did I use previously and why did I switch?

We previously used Cisco SPD. We switched because Cisco security is very complicated and is very difficult to establish.

How was the initial setup?

The initial setup is straightforward. It's not complex at all. Deployment was only two to three hours in total. For implementation, we only needed three people, including someone from Security and someone from the Network team.

What about the implementation team?

We implemented the perimeter firewall with the help of Palo Alto. The DC firewall we did by ourselves.

Which other solutions did I evaluate?

Before choosing this solution, we also looked at Fortinet.

What other advice do I have?

We are using the private cloud deployment model.

I would recommend the solution. It has a user-friendly interface. It's stable. You can easily troubleshoot any issue. You will also get clear information, and, in general, it's a very good product that allows you to manage more than one device from a central interface.

Of course, before you do any change, I would recommend that you back up everything first.

I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at a financial services firm with 501-1,000 employees
Consultant
It has freed up staff time, which is where we are seeing ROI
Pros and Cons
  • "It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great."
  • "We had some challenges with the initial setup, but it was more on a learning curve basis."

What is our primary use case?

It is our end all, be all, for all of our firewalls throughout the regions that we support.

How has it helped my organization?

It allows us to do our day-to-day administration of all the files, because we're doing it from one central place. It stops us from jumping into each firewall, so we can make our changes.

It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great.

What is most valuable?

The management console: It provides a single pane of glass for all the firewalls to feed information into. 

What do I think about the stability of the solution?

We haven't had any issues with it. The vendors been great.

What do I think about the scalability of the solution?

The scalability has been great.

How are customer service and technical support?

The technical support has been awesome.

Which solution did I use previously and why did I switch?

Our agency is very immature from a security perspective. So, we needed something that could provide more data.

How was the initial setup?

We had some challenges with the initial setup, but it was more on a learning curve basis. The support and team for the setup have been pretty seamless with minor tweaks here and there.

What about the implementation team?

We used an integrator for the deployment: Advanced Cyber Technologies LLC.

What was our ROI?

The solution has increased staff productivity. The amount depends on usage, whether it is a heavy or slow week. It has freed up staff time, which is where we are seeing ROI.

What other advice do I have?

Ensure you get professional services with the tool.

We are very satisfied with everything that they provides us. This product has significantly helped with implementing new leadership strategy, getting metrics, and being able to actually assign a risk floor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director Of Technology at a tech services company with 1,001-5,000 employees
Real User
Simple to use, well-executed, good support, and scales well
Pros and Cons
  • "We are attracted to Palo Alto because it is stable."
  • "There could be more integrations with third parties."

What is our primary use case?

Palo Alto Networks Panorama is used to manage the Palo Alto firewalls.

What is most valuable?

We are attracted to Palo Alto because it is stable. It is very simple to use.

When they bring anything to the market, it is really well done.

What needs improvement?

There could be more integrations with third parties.

For how long have I used the solution?

I have been dealing with Palo Alto for more than ten years, and have been selling Palo Alto Networks Panorama since it was first released.

What do I think about the stability of the solution?

Palo Alto Networks Panorama's stability has never been an issue for me. It's fantastic.

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is a scalable product.

How are customer service and support?

I have not contacted technical support.

We haven't had any escalation issues, which means they're doing a good job.

Which solution did I use previously and why did I switch?

We are also selling SentinelOne.

From Palo Alto, we sell everything from firewalls to endpoint security.

How was the initial setup?

I was not involved with the setup.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid yearly.

What other advice do I have?

We are in EDR. We don't sell any products or any information for threat intelligence.

If they have Palo Alto products, and multiple sites, it's definitely something they would need.

It is difficult to give it a ten because there is always room for development. I would rate Palo Alto Networks Panorama a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Can be used for centralized management but has a complex initial setup
Pros and Cons
  • "One valuable feature is centralized management. We are able to manage it centrally for two to three remote offices, our head office and our data centers. So, it is very simple to manage."
  • "The initial setup requires expertise and can be a bit complex."

What is our primary use case?

We have five to six firewalls, and we manage those firewalls with Palo Alto Networks Panorama.

What is most valuable?

One valuable feature is centralized management. We are able to manage it centrally for two to three remote offices, our head office and our data centers. So, it is very simple to manage.

The second valuable feature is that it stores a lot of the logs. When we require it, we can get the dump, and we can get the logs.

What needs improvement?

Palo Alto must provide a cloud-based feature or solution.

The initial setup requires expertise and can be a bit complex.

I would like to see the management be a bit more simple than it is currently.

For how long have I used the solution?

I've been using this solution for around two and a half years.

What do I think about the stability of the solution?

I find Panorama to be a stable solution.

What do I think about the scalability of the solution?

As for scalability, I tried to add on a Prisma Access plugin, and it was able to take the load.

There are five firewalls behind Panorama, and there are 200-300 users behind these five firewalls.

How are customer service and technical support?

We have made calls to and raised issues with technical support, and they have been responsive.

How was the initial setup?

The initial setup is a bit complex and requires expertise. Configuring a firewall is a bit easier than configuring multiple firewalls at a time through Panorama. To create device groups and templates, and to manage everything is a bit difficult the first time.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license. The cost is not that high and not that cheap either.

What other advice do I have?

If you have multiple firewalls, like around 10 to 15 firewalls, then you should go for Palo Alto Networks Panorama. If you do not have more than 10 firewalls, I would not recommend that you go with it.

If I were to rate it on a scale from one to ten, I would rate Palo Alto Networks Panorama at seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Architect at a media company with 10,001+ employees
Real User
Provides a quicker response time to vulnerabilities and more visibility into traffic flows
Pros and Cons
  • "It provides a quicker response time to vulnerabilities and more visibility into traffic flows."
  • "My pain point is the automation process is not well-documented. There are some things that they could improve on there."

What is our primary use case?

The primary use case is the centralized management of our firewalls.

How has it helped my organization?

It provides a quicker response time to vulnerabilities and more visibility into traffic flows.

I think it increases staff productivity.

What is most valuable?

Its automatability: You need it to automate things. We have used it for URL blocking. For example, if there is a threat out there, and we needed to immediately block a new malicious URL across a global enterprise, this is pretty difficult. With Panorama, we can automate this easily with their API. 

What needs improvement?

My pain point is the automation process is not well-documented. There are some things that they could improve on there.

If you go in the system to search for something, it is not intuitive. They could really improve that.

There is a concept of device groups and a concept of templates. The templates can allow for inheritance, but the device groups do not.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is fairly stable. We do pretty heavy bug testing. We have a rigorous code review process that we go through for each version. Therefore, stability is on the top of our list of things that we look at. So, I haven't ran into any issues where it's flaking out altogether. 

What do I think about the scalability of the solution?

It's fairly scalable. We probably have 12 to 16 of them spread across the globe to help with regional redundancy, because we don't want our firewall talking to Panorama across a slow land link. So, we've split them out globally, but it seems pretty scalable.

How are customer service and technical support?

The technical support is pretty good. We do have a resident engineer from Palo Alto who sits right next to me. 

How was the initial setup?

The initial setup is easy, but I have done it like a thousand times before with a bunch of other products. The product is not much different than anything else.

What about the implementation team?

We outsource a lot of our boots on the ground, which is actually a lot by design. With every company, when you have two different organizations working together, there is always a little bit of tension. They don't have the same reporting structure, but everything went out smoothly. 

Typically, I'll design the solution, then I'll have somebody else implement it. This is sort of how it works for everything.

What was our ROI?

With the URL filtering, we probably went down from around four hours in response time to about five minutes.

What's my experience with pricing, setup cost, and licensing?

The licensing is not cheap. There are always hidden costs. You have support costs, or maybe you need to buy more optics on how the solution fits into the rest of your environment. It is possible some of the rest of your environment will need to change too.

Which other solutions did I evaluate?

I think we're getting AlgoSac, which is another firewall automation tool. However, I wasn't involved with the decision for that one so I'm not too sure on the specifics, but I know we are going with them.

What other advice do I have?

If you are looking at getting a Palo Alto firewall, then you should probably at least look into Panorama. Because if you start out just putting in firewalls and you don't have this, you will be kicking yourself that you didn't have this from day one. 

If you have just one firewall out there, maybe you don't need it. However, if you have two or three, then you should probably get it to be in front of a lot of the features which you will want eventually.

It is pretty solid product. Our security program is fairly immature compared to other enterprises, and this product has definitely helped us lock down things.

We have a rigorous code review process. Therefore, we are always back a bunch of versions. If the latest version came out today with new features on it, we probably wouldn't get to that for quite a while.

There are only certain things that you can do within the Panorama solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.