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Senior Project Engineer at a outsourcing company with 1,001-5,000 employees
MSP
Jul 29, 2021
Good technical support
Pros and Cons
  • "On the one or two occasions that I had to make use of technical support, I felt it to be pretty good."
  • "The solution's utilization of network ports makes things as complex as possible."

What is our primary use case?

We use the solution for border-leaf access.

What needs improvement?

The solution's utilization of network ports makes things as complex as possible. 

The pricing could be better. 

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for 10 years.

How are customer service and support?

On the one or two occasions that I had to make use of technical support, I felt it to be pretty good. 

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Palo Alto Networks Panorama
December 2025
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How was the initial setup?

I cannot comment on the initial setup, as I was not involved with it. 

What's my experience with pricing, setup cost, and licensing?

The pricing could be lower.

What other advice do I have?

I rate Palo Alto Networks Panorama as an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1602627 - PeerSpot reviewer
Network Security Engineer at a tech company with 201-500 employees
Real User
Jun 17, 2021
A flexible and scalable centralized management system, but it could be easier to manage
Pros and Cons
  • "I like its flexibility."
  • "It could be easier to manage. In the future, it should be much easier because it's not very easy to manage. So in the next release, I think it should be much easier to manage, especially in the first configuration. It could also be more stable."

What is our primary use case?

We use it only for management. It's dependent on the customer environment. If they have more than one Palo Alto product, they prefer to buy Panorama because you can manage all Palo Alto products.

Suppose you have four or five firewalls for different environments related to the same customer. You can buy one license for Panorama and handle the management of all these firewalls simultaneously from one console.

We usually use the same use cases related to it because we're working with only government parastatals. We have certain criteria that we cannot move out of, and we should be in the same line as they provide for us.

What is most valuable?

I like its flexibility.

What needs improvement?

It could be easier to manage. In the future, it should be much easier because it's not very easy to manage. So in the next release, I think it should be much easier to manage, especially in the first configuration. It could also be more stable.

For how long have I used the solution?

I used Palo Alto Networks Panorama for about a year and a half.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is fairly stable. Sometimes it takes a long time. Sometimes there is a delay in pushing the policy or configuration between the Panorama and the host.

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is scalable.

How are customer service and technical support?

Palo Alto technical support is good, and they answer in really good time.

How was the initial setup?

It's easy to install, but the configuration is not simple as the installation. Nevertheless, the deployment should take less than ten minutes.

What about the implementation team?

We're an integrator, and we implement this solution.

What's my experience with pricing, setup cost, and licensing?

Sometimes the company prefers to give a license to test the product in our environment before we go to the customer. But the customer should buy his own license, and that's the system here. The system is different between one country and another. Some countries say that the IT solutions provider should provide the license.

I lived in Turkey before, and over there, the customer buys the license and provides this license to the IT solutions provider. However, here in Qatar, the customer asks the IT solutions provider to do everything.

What other advice do I have?

I would recommend this product to potential users.

On a scale from one to ten, I would give Palo Alto Networks Panorama a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
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Technology consultant at a tech services company with 501-1,000 employees
Real User
May 28, 2021
Superior firewall management, plenty of features, and scalable
Pros and Cons
  • "The most valuable features of this solution are that it works better than a normal firewall, easy to explorer all of its features, and it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself."
  • "There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable."

What is our primary use case?

We are using this solution to manage our two perimeter devices. We have two firewall setups; one perimeter and one internal firewall and we have two different Panorama for managing both set of firewall.

What is most valuable?

The most valuable features of this solution are that its look & feel is exactly same as normal firewall, easy to explorer all of its features, also it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself. 

What needs improvement?

There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable.

In an upcoming release, I recommend having policy segmentation because that will help Panorama. There is no policy segmentation as you would find in Check Point. 

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The stability needs some improvement during some operations.

What do I think about the scalability of the solution?

The solution is scalable. We have the solution on a VM and we only need to increase our storage to scale. One of my clients is a bank and they have approximately 2,000 employees using the solution.

We are using this solution on a daily basis. The operation team is using it for log search, deploying policies, and a few other operations. I do not think we need a second instance of this solution running because security features are working with the firewall and not on Panorama.

How are customer service and technical support?

The technical support is very good. Whenever we face an issue the technical support team helps a lot.

How was the initial setup?

In the initial setup in our case, we are using the single setup firewall with panorama. the usual templates, stacks, and devices group is works good with multiple firewalls. But with single firewall setup This whole process has become very complicated and very confusing. There should be some provision for a single setup firewall to avoid the template stacks and templates. 

What's my experience with pricing, setup cost, and licensing?

The solution is priced well and there is a license for this solution that we pay annually for. 

Which other solutions did I evaluate?

I previously evaluated Check Point and Fortinet. Check Point security management server is altogether a different GUI & cannot work without SMS and Fortinet is also different because FortiAnalyzer is only used for log collection.

This solution features I would recommend over Fortinet and Check Point because it has the same look as a firewall and there is no more difference between firewall and Panorama. We can deploy policy & other configurations without panorama as well. 

What other advice do I have?

I would advise those wanting to implement this solution that is pretty straightforward, and Palo Alto has written very detailed documentation on their website. If you go through that it is very easy to deploy. You will not run into any issues if you follow the documentation.

I recommend this solution to others.

I rate Palo Alto Networks Panorama a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1470609 - PeerSpot reviewer
Network Architect at a consultancy with 10,001+ employees
Real User
Apr 23, 2021
Centralized firewall and update management, excellent support, but needs better cloud integration
Pros and Cons
  • "Centralized firewall management and update management are the most valuable features."
  • "They can improve its cloud integration."

What is our primary use case?

It is a central firewall management solution.

What is most valuable?

Centralized firewall management and update management are the most valuable features.

What needs improvement?

They can improve its cloud integration. 

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it. Currently, five to ten people are using it on a daily basis.

How are customer service and technical support?

Their technical support is excellent.

How was the initial setup?

Its initial setup is very simple.

What about the implementation team?

It was done internally. It does require maintenance, and the administrators are responsible for this.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks Panorama a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1556892 - PeerSpot reviewer
Information Security Architect at a tech services company with 51-200 employees
Consultant
Apr 21, 2021
100% stable, easy to install, and allows us to manage a large number of firewalls from a single point
Pros and Cons
  • "The ability to manage a large number of firewalls from a single point is most valuable."
  • "Its scalability can be improved. It is too expensive to scale it in the way Palo Alto wants us to scale. Scalability is one of the main reasons why our customer is looking for alternatives. It is too expensive to scale. Its redundancy also requires improvement, but it seems that in the latest version, redundancy is improved, and you can have more than two devices in an HA pair. So, they are heading in that direction. It would be good if they combine their dynamic list functionality in a much better way with Panorama and include it as out-of-the-box functionality. Palo Alto supports the dynamic list functionality for some basic threats, but there is a lot of scope for improvement."

What is most valuable?

The ability to manage a large number of firewalls from a single point is most valuable.

What needs improvement?

Its scalability can be improved. It is too expensive to scale it in the way Palo Alto wants us to scale. Scalability is one of the main reasons why our customer is looking for alternatives. It is too expensive to scale.

Its redundancy also requires improvement, but it seems that in the latest version, redundancy is improved, and you can have more than two devices in an HA pair. So, they are heading in that direction.

It would be good if they combine their dynamic list functionality in a much better way with Panorama and include it as out-of-the-box functionality. Palo Alto supports the dynamic list functionality for some basic threats, but there is a lot of scope for improvement.

For how long have I used the solution?

I have been using this solution for almost nine years.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is too expensive to scale, which is one of the main reasons why our customer is looking for alternatives.

How was the initial setup?

Its initial setup is straightforward. If you have a basic knowledge of Palo Alto Networks, you will be able to spin it up.

What other advice do I have?

I would recommend this solution. It is the best in the class.

I would rate Palo Alto Networks Panorama a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1542609 - PeerSpot reviewer
Senior System Engineer at a financial services firm with 10,001+ employees
Real User
Mar 31, 2021
An easy initial setup with good policies and good scalability
Pros and Cons
  • "The firewall rules and policies are the most valuable aspects of the solution."
  • "The product could offer more integration with other solutions."

What is our primary use case?

We primarily use the solution in order to protect our perimeter. It's used for security purposes.

How has it helped my organization?

The product is set up so that we can handle more than one firewall. We can handle a bunch all in one application. It makes it simpler that everything is more centralized.

What is most valuable?

The firewall rules and policies are the most valuable aspects of the solution.

The interface and dashboard are quite good. 

We haven't had any issues with the management of the solution.

The product offers good technical support and documentation.

We haven't had issues with scalability or performance. It's been very stable over the years.

I don't recall the initial setup giving us any troubles.

What needs improvement?

I haven't come across any issues with the product. Overall, it's been very positive.

I don't recall missing any features. It's a fairly complete solution.

The product could offer more integration with other solutions.

For how long have I used the solution?

I've been dealing with the solution for five or six years at this point. It's been a while. It's not new to our company.

What do I think about the stability of the solution?

The solution is quite stable. There are no glitches or bugs. It doesn't crash or freeze. the performance is reliable.

What do I think about the scalability of the solution?

We are currently in a hardware upgrade and I hope that it's very seamless. It is scalable; we checked the hardware and I do not expect to upgrade again due to the current hardware performance being really good.

How are customer service and technical support?

We've connected with technical support a few times. It was normal, much like our experience with other vendors. They are average and provide the support we require. We are satisfied so far with their level of attention.

Which solution did I use previously and why did I switch?

I also have experience with various firewalls, such as Checkpoint, Palo Alto, and Cisco.

How was the initial setup?

The initial setup was not handled by myself. It was handled by a colleague. However, I do not recall them struggling with the implementation. The setup seemed to be quite straightforward. It's not overly complex, from what I witnessed.

What about the implementation team?

My colleague handled the implementation.

What's my experience with pricing, setup cost, and licensing?

I can't directly speak to the price of the solution. It's not an aspect of the solution I handle.

What other advice do I have?

We are just customers and end-users. We don't have a business relationship with the organization.

I'd rate the solution at a ten out of ten. It's been very useful for our organization and we've been quite happy with its capabilities.

It is a next-generation firewall, and therefore you can use it for a lot of requirements, and lots of solutions. I would highly recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1303821 - PeerSpot reviewer
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Dec 12, 2020
Stable with a good user interface but could have better security updates
Pros and Cons
  • "Technical support is helpful and knowledgeable."
  • "The product does need a bit of configuration. It's not quite ready to go out of the box."

What is most valuable?

Via the management display, you can actually manage multiple firewalls within it. We have multiple sites and are able to manage multiple firewalls very well.

The initial setup was straightforward.

The solution scales well.

The product has been quite stable so far.

Technical support is helpful and knowledgeable.

The user interface is pretty good.

The pricing of the product is fair. It's not too high.

What needs improvement?

The product does need a bit of configuration. It's not quite ready to go out of the box.

The solution could do a bit more with its security updates. Palo Alto in general could be a bit more secure.

Support is pretty good, however, they could always be a bit faster and more responsive.

For how long have I used the solution?

I've been using Palo Alto products for three years and Panorama for about one year. 

What do I think about the stability of the solution?

The solution is very stable. We didn't have any issues with crashes or freezing. There aren't bugs or glitches. It works well.

What do I think about the scalability of the solution?

The solution can scale if you need it to.

We have multiple sites. We have ten to 20 branches across India.

How are customer service and technical support?

Technical support is pretty good. they have good engineers on their side. They are very helpful and they follow up. We're very satisfied with their level of support.

How was the initial setup?

The installation process took several steps. First of all, we needed to do all the media files. I basically just downloaded the media files from the folder. Then we deployed into the VM. We added a management tool in Palo Alto. After that, we needed to ensure that the Palo Alto and Panorama were using the correct serial number, and we needed to set up a template to get a US2. We then purchased a warranty and listed the policies from the Panorama to Palo Alto. 

I'm not quite sure how long the full deployment took.

What's my experience with pricing, setup cost, and licensing?

The solution isn't too expensive. It's reasonable, especially if you compare it to other options on the market.

What other advice do I have?

We are Palo Alto partners.

I believe I am using a variation of version nine from Panorama. I've deployed the solution on a virtual machine, however, I've never deployed it to the cloud.

I'd recommend the solution to others.

Overall, I would rate it at a seven on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Project Specialist at a media company with 1,001-5,000 employees
Real User
Nov 12, 2020
A centralized management system that provides global visibility
Pros and Cons
  • "The reporting is great."
  • "The notification and alerting system could be improved."

What is our primary use case?

Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.

What is most valuable?

The reporting is great.

What needs improvement?

The notification and alerting system could be improved.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three years. 

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is both scalable and stable.

How are customer service and technical support?

I am very satisfied with the customer support.

How was the initial setup?

The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a month and a half. 

What about the implementation team?

We implemented this solution through a vendor support team. 

What other advice do I have?

I would recommend this solution to other interested companies. Overall, on a scale from one to ten, I would give Palo Alto Networks Panorama a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.