We use Palo Alto firewalls, for our perimeter security. It is our perimeter security product, which we use as our perimeter security firewall. As a firewall should, protect us and our organization at the perimeter.
Cybersecurity Engineer at Networks Unlimited Africa
Secure, performs well, and is simple to use
Pros and Cons
- "Everything about the reporting and everything about Palo Alto Networks Panorama is good."
- "There is always room for improvement in anything."
What is our primary use case?
What is most valuable?
It's an excellent product. It's doing its job, and we like it. The ease of use is quite nice. Everything about the reporting and everything about Palo Alto Networks Panorama is good.
What needs improvement?
Everyone, I suppose, would like the price to be improved. Price is always a good thing to change.
There is always room for improvement in anything. But I couldn't really comment on that off the top of my head.
In terms of updates, I believe everything is in order. That is not an issue for me.
For how long have I used the solution?
I have been working with Palo Alto Networks Panorama for five months.
Buyer's Guide
Palo Alto Networks Panorama
May 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is 100 percent stable. We have it running in HA status, obviously, for failover, but It's extremely stable. There are no complaints.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have a large organization. We are a retail company, with approximately 4000 users who are protected by this firewall.
How are customer service and support?
I have never contacted technical support personally. We do outsource our support to another company. When there are issues, they are responsible for resolving them.
Which solution did I use previously and why did I switch?
We use their product called, Cortex XDR.
We use an onboard, a custom CRM platform that we created in-house. At the moment, we do not use a commercially available one.
I have been with my current company for five months. And we were using checkpoints as our perimeter security when I first joined, and we moved to the Palo Alto Panorama platform. And it's a fantastic product; we love it. As an organization, it has been very well written.
How was the initial setup?
I wasn't involved in the installation because, as I previously stated, I just started working for my current organization.
I wasn't directly involved in the transition, but it went smoothly.
What's my experience with pricing, setup cost, and licensing?
I couldn't comment on price as I am not really involved in the commercial side of the business.
I am not aware of the licensing fees.
Which other solutions did I evaluate?
I am aware of XSOAR, but we haven't had any dealing with it yet. We are on a journey to potentially onboard that within our environment. But, at this point, we don't have, the budget for it.
What other advice do I have?
It's doing its job for us. Since we cut it out, from Checkpoint to Palo Alto, everything has improved noticeably. I recommend it.
I would rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Manager - Project at a consultancy with 10,001+ employees
Centralized management unit that lets you manage multiple regions in one place
Pros and Cons
- "The initial setup isn't very complex, it's user-friendly."
- "An area for improvement would be the connectivity, which sometimes means logs can be slow to display."
What is our primary use case?
My primary use of Panorama is as a management unit, including firewall and log management.
What is most valuable?
The most valuable feature is that the management unit is centralized, so you can manage different regions from one place.
What needs improvement?
An area for improvement would be the connectivity, which sometimes means logs can be slow to display.
What do I think about the stability of the solution?
Panorama's stability is very good.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup isn't very complex, it's user-friendly. The deployment time depends on your capacity planning - how many firewalls will be managed and how many logs or discs you require.
What other advice do I have?
When implementing, make sure someone involved has a good technical understanding of the product and how it will work. I would rate this solution as nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
May 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Sr. Director, Security and Architecture at a pharma/biotech company with 11-50 employees
Provides visibility into what is going on, 100% stable, and infinitely scalable
Pros and Cons
- "Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that."
- "Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product."
What is our primary use case?
It is essentially a lightweight SIEM, so it'll detect and flag any sort of vulnerabilities or attacks on your network.
I've been using the most recent version of it. In terms of deployment, it is on the cloud. It is a private cloud. It is Palo Alto's Cloud, and I think they host on AWS.
How has it helped my organization?
It centralized the management of our Palo Alto systems. It provided more visibility into what was going on. It sort of gave a single painted glass picture instead of 25 different pictures.
What is most valuable?
Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that.
It is a very simple product. It does what it is designed to do.
What needs improvement?
Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product.
For how long have I used the solution?
I have been using this solution for four or five years.
What do I think about the stability of the solution?
It is 100% stable.
What do I think about the scalability of the solution?
It is highly scalable. It is pretty much infinite.
In terms of the users, the Firewall Management team and the Security team use it. There are probably only 10 people who really have access to it. They also take care of its maintenance.
It is being used extensively at the moment. Its usage will just kind of naturally grow over time. As we deploy more devices, we'll put them into Panorama for management.
How are customer service and support?
Palo Alto is very good at technical support. They're a 10 out of 10. They're very good.
Which solution did I use previously and why did I switch?
We used FireMon in the past. It does a little bit more, but it is not as tightly integrated as the Palo Alto solution.
How was the initial setup?
It was very straightforward and very simple. I helped them roll it out and watch them spin it up. I didn't do anything configuration-wise, but I think it took us 10 minutes. It was that fast.
What about the implementation team?
It was done in-house.
What's my experience with pricing, setup cost, and licensing?
Its licensing is yearly and multi-yearly. It is not expensive.
What other advice do I have?
Be prepared for simple. It is not complicated. You're up and running in 10 minutes, so you'll be surprised.
It is only for Palo Alto products, so you can't scale it to anything else. It does what it is designed to do, which is to manage Palo Alto firewalls and other Palo Alto equipment.
I would rate it a 10 out of 10. It is a pretty simple platform; it is just the UI that can be made a little more intuitive. That's it.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Solution Engineer at a computer software company with 501-1,000 employees
Easy to deploy and manage devices, quite stable, but is expensive and not user-friendly
Pros and Cons
- "The management and the deployment features are most valuable. We can easily deploy and manage the devices. We can do fast deployments without moving from our office and by just providing a short description to the end-user about how to install the physical device."
- "It is very hard to understand the platform. It is not easy and user-friendly. You need a lot of experience to use Panorama. It is very complex, and you must know exactly what to do. I would like to have a more user-friendly product. FortiManager is comparatively very easy to use. It would be good if Panorama improves in terms of user-friendliness. It is also harder to use than Palo Alto Firewalls."
What is our primary use case?
I worked for a system integrator, and some of our clients asked us to manage their firewalls. They have a large number of sites all around the world. One of them has got 25 sites, and the other one has got 13 sites. So, we deployed Panorama in our DataCenter, and we managed the gateway for our customers with Panorama.
What is most valuable?
The management and the deployment features are most valuable. We can easily deploy and manage the devices. We can do fast deployments without moving from our office and by just providing a short description to the end-user about how to install the physical device.
With Panorama you are able to manage a large number of firewall and to simplify change and incident management process .
With Panorama, firewall rules may be managed mixing preconfigured templates (common on all/some firewalls) and more specific rules
From Panorama Dashboard you have an immediate view about the status of all the firewall deployed.
What needs improvement?
It is quite hard to understand the platform. It is not easy and user-friendly. You need some experience and the proper technincal training to use Panorama without risks.
It is very complex, and you must know exactly what to do.
The bigger problem is that Panorama Dashboard Logic is quite different than PanOS firewall Dashboard.
The second problem is that you dont have wizards or template .You need to build your enviroment from zero on your own incurring in possibile configuration or logic errors.
I would like to have a more user-friendly and simple to use product .
For istance FortiManager is comparatively much more easier to use and understand.
Palo Alto Firewall too are Really easier to manage than Panorama.
Panorama Logging and reporting features are quite good ( like PaloAlto Firewall) but not the best on the market ( for istance Checkpoint SmartEvent is still far better)
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is quite stable based on my experience. I did not have any big issues regarding the operating system.
What do I think about the scalability of the solution?
It is quite easy to scale with Panorama. It is more for a medium or big enterprise. To manage an environment from Panorama, you must have people with high skills. Its cost is not suitable for a couple of gateways only.
How are customer service and technical support?
We have three levels of Palo Alto support. I also have email support in the Italian language. They provide very good support levels.
How was the initial setup?
I did not install Panorama from scratch. Palo Alto Gateway is quite easy to deploy and has a decent setup.
In terms of maintenance, it doesn't require too much effort. We usually check the best practices from their website. We update the Panorama server according to the best practices and the compatibility with the gateway.
What's my experience with pricing, setup cost, and licensing?
Panorama price is quite high (comparing with other Firewall management suites)
What other advice do I have?
We have used it in the past for logging and reporting, but now we have another third-party product to manage the logs.
I would recommend Panorama for managing a large-sized or medium-sized network. To manage a center with a lot of devices or cloud services, Panorama is useful.
I would rate Palo Alto Networks Panorama a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Network Implementation Engineer at a comms service provider with 501-1,000 employees
Great centralized management, easy to set up, and scales well
Pros and Cons
- "The solution, especially the latest versions, is very stable."
- "The customer support needs to be better."
What is our primary use case?
Panorama is one centralized management server through which all our devices are protected. It's a security management tool.
What is most valuable?
One of the most valuable aspects for us is the fact that all of the policy management and configuration management is able to happen right from the centralized management. This makes everything much easier.
The initial setup is pretty simple.
The solution, especially the latest versions, is very stable.
The product can scale well.
What needs improvement?
The customer support needs to be better. Sometimes we need to wait for hours before getting someone from the product team or someone from the Palo Alto customer support to get on a call if we are facing some issue. They could reduce the wait times.
For how long have I used the solution?
I've been using Palo Alto for about a year and a half.
What do I think about the stability of the solution?
The solution is quite stable. The more high-end devices you take, the more stability. If you're using a little old model of firewalls, then there are issues with regard to stability. In such cases, Palo Alto would likely recommend you upgrade to the latest hardware. The latest hardware is really very stable.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and technical support?
Technical support is quite slow. They are not quick to respond.
How was the initial setup?
The initial setup is easy. It is not that complex. There are articles and documentation, readily available on the Palo Alto website, the Palo Alto Portal, which can help you figure out how to configure the device.
Our deployment strategy for any new customer is to directly implement it in a testing phase. In a testing phase, we try to see if all the requirements that the customer wants to see if we will be facing any challenges. We want to initially try and replicate that in a lab scenario. That way, if there are any issues, we can get back to the team at Palo Alto and ask them questions. If it works, then the customer goes into production.
We don't have any dedicated person for maintaining anything. The antivirus, everything, can be directly, automatically updated on the firewall. That is not an issue. On top of that, if a particular device is getting into trouble then we get the NMS alerts for that device. In such scenarios, once we have a device failure at a particular site, we can have that device replaced. We can open a case with the vendor and once we give them a particular serial number or the VM instance, we can initiate an RML to replace that device with a new device. It takes a couple of days for that to happen.
What's my experience with pricing, setup cost, and licensing?
We have another team that handles licensing. In operations, we do not have any visibility with regard to cost.
What other advice do I have?
I'd rate the solution at a nine out of ten. We've been very happy with its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Manager - Projects & Programs at BhaktiVedanta Hospital
Easy to set up with a nice user interface and good technical support
Pros and Cons
- "The installation process is very simple."
- "The configuration could be a bit better."
What is our primary use case?
We primarily use the product for security purposes.
What is most valuable?
Security is the most valuable aspect of this solution. We find that the security level is very high.
The user interface is very good. it's easy to navigate and very user-friendly.
The installation process is very simple.
The product is scalable.
The stability has been good.
We have found the technical support to be very helpful.
What needs improvement?
The configuration could be a bit better. For us, it's a critical aspect. We've noticed Cisco may be better in this regard.
For how long have I used the solution?
We only recently upgraded the solution within the last six months.
What do I think about the stability of the solution?
The stability of Palo Alto is good. We don't have issues with bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have found the solution to be scalable. Users can expand it if they need to.
How are customer service and technical support?
Technical support from Palo Alto has been very good. We are quite satisfied with the service we receive.
How was the initial setup?
The installation process is not overly complex or difficult. It's very easy and quite straightforward. A company shouldn't have any issues with it.
Which other solutions did I evaluate?
We've looked at Cisco and noted that configurations seem to be easier using that product as opposed to Palo Alto. That said, Palo Alto is okay and still manageable.
What other advice do I have?
We are just customers and end-users.
I would rate the solution at a ten out of ten. We have been quite pleased with its capabilities.
At this time, I would definitely recommend the solution to other companies and organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a educational organization with 1,001-5,000 employees
Records go back to 30 days, user-friendly interface, and great support
Pros and Cons
- "It is great that the records go back to 30 days."
- "There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes."
What is our primary use case?
We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls.
We are using the latest version.
What is most valuable?
It is great that the records go back to 30 days.
Palo Alto's user interface is much more user-friendly than other platforms.
What needs improvement?
There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.
For how long have I used the solution?
I have been using this solution for five or six years.
What do I think about the stability of the solution?
It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to fix the issues.
What do I think about the scalability of the solution?
It is straightforward to scale. Three people access it on a day-to-day basis.
How are customer service and technical support?
Their tech support has always been great. I would rate them a 10 out of 10.
Which solution did I use previously and why did I switch?
We've been using this solution for as long as I can remember.
How was the initial setup?
It is pretty straightforward. It is not very complex.
What's my experience with pricing, setup cost, and licensing?
It is pretty reasonable as compared to other companies.
What other advice do I have?
I would rate Palo Alto Networks Panorama an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Engineer at a outsourcing company with 1,001-5,000 employees
Good technical support
Pros and Cons
- "On the one or two occasions that I had to make use of technical support, I felt it to be pretty good."
- "The solution's utilization of network ports makes things as complex as possible."
What is our primary use case?
We use the solution for border-leaf access.
What needs improvement?
The solution's utilization of network ports makes things as complex as possible.
The pricing could be better.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for 10 years.
How are customer service and technical support?
On the one or two occasions that I had to make use of technical support, I felt it to be pretty good.
How was the initial setup?
I cannot comment on the initial setup, as I was not involved with it.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower.
What other advice do I have?
I rate Palo Alto Networks Panorama as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Product Categories
Firewall Security ManagementPopular Comparisons
Tufin Orchestration Suite
Fortinet FortiGate Cloud
FireMon Security Manager
Skybox Security Suite
AWS Firewall Manager
Azure Firewall Manager
ManageEngine Firewall Analyzer
Fortinet FortiPortal
Cisco Security Cloud Control
FortiGate Cloud-Native Firewall (FortiGate CNF)
Cisco Secure Firewall Management Center
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What are the differences between Palo Alto Networks Panorama and AlgoSec?
- Which lesser known firewall product has the best chance at unseating the market leaders?
- Comparing network security vendors and devices
- When should companies use SSL Inspection?
- When evaluating Firewall Security Management, what aspect do you think is the most important to look for?
- What are the most important features you would be looking for in a firewall?
- How do I estimate the required firewall throughput for my organization?
- What are the pros and cons of Tufin, AlgoSec and RedSeal?
- Tasks to Perform on Preventive Maintenance.
- Why is network segmentation important?