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Sontas Jiamsripong - PeerSpot reviewer
Account Presale at a tech services company with 1,001-5,000 employees
Real User
May 1, 2023
Suitable for all sized businesses, simple implementation, but integration
Pros and Cons
  • "The solution is suitable for all sized businesses."
  • "The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated."

What is our primary use case?

Palo Alto Networks Panorama is a firewall manager for network security, such as deployment, configuration, and controls.

What is most valuable?

The solution is suitable for all sized businesses.

What needs improvement?

The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated. 

In the future, when doing an update all solutions should be updated at once. For example, if many different solutions are being managed by Palo Alto Networks Panorama the updates can be done for all firewalls, such as EDR and XDR.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for approximately seven years.

Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the stability of Palo Alto Networks Panorama a seven out of ten.

What do I think about the scalability of the solution?

It does not support all the solutions. However, it can scale easily.

The solution is suitable for all sized businesses.

I rate the scalability of Palo Alto Networks Panorama a five out of ten.

How are customer service and support?

The support could improve from the vendor. There should be standards across all solutions.

How was the initial setup?

The initial setup of Palo Alto Networks Panorama is simple.

What about the implementation team?

We do the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks Panorama is high. There is a pay-per-use model.

I rate the price of Palo Alto Networks Panorama a five out of ten.

What other advice do I have?

I rate Palo Alto Networks Panorama a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Saurabh-Pal - PeerSpot reviewer
Sr. Security Specialist at a tech vendor with 11-50 employees
Real User
Apr 25, 2023
Provides good security, is efficient with great technical support
Pros and Cons
  • "This is an efficient solution."
  • "The solution is quite expensive."

What is our primary use case?

Our primary use cases are for web security, antivirus, and remote browsing. I'm a senior security specialist and we are integrators. 

What is most valuable?

The product is very efficient. 

What needs improvement?

This is a relatively expensive solution and I wouldn't recommend it for a stand-alone deployment. 

For how long have I used the solution?

I've used this solution for five years.  

What do I think about the stability of the solution?

The solution is generally stable. There can be issues but it's generally related to power supply issues a company might have.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support is very good. They're very responsive and always have engineers available to help. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup takes around one week and is complex. All other firewall configurations are easier than Check Point. If you face any configuration issue, the only solution is to contact the Check Point team. Deployment generally requires an engineer. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are cheaper than Palo Alto but more than other solutions. It's quite expensive. 

What other advice do I have?

I recommend this solution unless you're in a location with a lot of power cuts. If you work for a software company, I'll always recommend this solution. If you're looking for a stand-alone deployment, then I would recommend Fortinet. I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Anil Dahiya - PeerSpot reviewer
Solution Architect at a tech services company with 51-200 employees
Reseller
Dec 29, 2022
Easy to manage and scale and has logging features
Pros and Cons
  • "I found logging and management features the most valuable in Palo Alto Networks Panorama. Another good feature of the product is that it lets you define global firewall policies and templates."
  • "Storage in Palo Alto Networks Panorama needs improvement. My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge."

What is our primary use case?

We provide Palo Alto Networks Panorama to customers in the education and government niches, for example, for state and defense accounts. The product is for logging and log management.

What is most valuable?

I found logging and management features the most valuable in Palo Alto Networks Panorama.

Another good feature of the product is that it lets you define global firewall policies and templates. For example, if you have standard procedures, you can create a single template and apply it to all your firewalls. This feature is attractive to many users.

I also like that Palo Alto Networks Panorama is easy to configure and manage.

What needs improvement?

Storage in Palo Alto Networks Panorama needs improvement.

My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge.

Updating Palo Alto Networks Panorama was also a bit challenging when upgrading your firewall, so that's another area for improvement.

For how long have I used the solution?

I've worked with Palo Alto Networks Panorama for the last three or four years.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is a stable product, but sometimes, the patch creates some issues, so it's a nine out of ten.

What do I think about the scalability of the solution?

Regarding scalability, Palo Alto Networks Panorama is a scalable solution. You can scale it whenever you want. You can add storage. Scaling it is easy, so it's a nine out of ten for me.

How are customer service and support?

Palo Alto Networks Panorama technical support is good. Regarding response time, it depends if you're getting partner support or direct support from Palo Alto Networks.

Sometimes you need to wait a maximum of four hours to receive support, and sometimes, it just takes half an hour. It also depends on the type of ticket you open. If it's a critical ticket, you'll get a call from technical support within fifteen to twenty minutes.

I also like that Palo Alto Networks extended support to distributors, where you can raise a ticket directly with a distributor.

Which solution did I use previously and why did I switch?

I've used AlgoSec, and compared to Palo Alto Networks Panorama, AlgoSec supports other OEM firewalls, which means you can configure Fortinet, Palo Alto, Cisco, and other firewalls on it. In contrast, Palo Alto Networks Panorama only supports Palo Alto Networks devices, which is a drawback.

Otherwise, if you compare Palo Alto Networks Panorama with other products, such as Fortinet and Checkpoint, feature-wise, Palo Alto Networks Panorama is more complete. In contrast, Checkpoint and Fortinet are only thirty to thirty-five percent complete.

If not for the OEM firewall restrictions, I'd rate Palo Alto Networks Panorama as ten out of ten compared to other products.

How was the initial setup?

The initial setup for Palo Alto Networks Panorama could be pretty easy if you've had some training. It's not like you can go and do it and find it easy without a guide or training. Before implementing the product, you'll need at least one to two weeks of training because it'll be complicated to go hands-on without some Palo Alto Networks Panorama training.

What's my experience with pricing, setup cost, and licensing?

Pricing for Palo Alto Networks Panorama is always high. If you're going to sell the product, you always have to talk about the technology because it should be about the solution rather than the price, or else you'll lose potential customers.

What other advice do I have?

My company works with Palo Alto Networks Panorama, including other Palo Alto Networks solutions, such as MDR, NGFW, and SOAR.

My company is a system integrator rather than the end customer. My company provides and sells Palo Alto Networks Panorama to end customers.

Palo Alto Networks Panorama is deployed on-premises, particularly by customers in the government.

A state data center where my company deployed Palo Alto Networks Panorama had fifteen thousand to eighteen thousand users. The number of firewalls was eighty, with two Palo Alto Networks systems.

My rating for Palo Alto Networks Panorama is nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator/Reseller
PeerSpot user
Kelvin Choy - PeerSpot reviewer
Security Specialist at a media company with 1,001-5,000 employees
Real User
Nov 25, 2022
An affordable and easy-to-use solution, though central firewall management could be better
Pros and Cons
  • "The solution is easy to use."
  • "The central firewall management could be better."

What is our primary use case?

We use the solution for long-term traffic blocks when our management needs to receive information on specific events or for theory testing. Panorama sits on the firewall and manages traffic blocking.

What is most valuable?

The solution is easy to use. 

What needs improvement?

The central firewall management could be better. 

For how long have I used the solution?

I've been working with Panorama for two years. 

What do I think about the stability of the solution?

The solution is stable; we didn't have any downtime.

What do I think about the scalability of the solution?

Our IT department has around four users who manage the solution, and another department has over ten end users.

How are customer service and support?

We contacted technical support in Hong Kong, provided by a local partner of Panorama, and they aren't the best; there is room for improvement.

How would you rate customer service and support?

Neutral

How was the initial setup?

Another division handled the initial setup, but they said the deployment should be easy as it doesn't require complex tasks. It's simple to open the software and configure the tool.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively cheap; I rate it four out of five for affordability. 

Which other solutions did I evaluate?

I evaluated another solution, but Panorama is easy to use and deploy, plus the performance is better. I can quickly install policies.

What other advice do I have?

I rate the product seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Raquel GarciaFrutos - PeerSpot reviewer
Senior Consultant at a tech company with 51-200 employees
Consultant
Sep 29, 2022
A good solution for enterprise companies, with valuable security group rules, but it needs to be more intuitive and have more European integrations
Pros and Cons
  • "Especially for big, worldwide clients, one of the most valuable features is being able to create some rules to place on the security groups."
  • "We have had some issues in the past because integrating a new device is not intuitive."

What is our primary use case?

My customers use this solution in their companies. 

What is most valuable?

Especially for big, worldwide clients, one of the most valuable features is being able to create some rules to place on the security groups.

What needs improvement?

We have had some issues in the past because integrating a new device is not intuitive. If there is some room for improvement, that would be it.

I'm not an expert on the matter, but I would like to see more capabilities regarding automation and integration. We are seeing a trend where the clients are asking for integrations with European tools. I know the solution is quite integral with all kinds of tools, but there are some different tools here in the market in Europe, so this is important. 

The menu is full of options, which is good in some ways, but for a newbie it can be a little bit overwhelming and you need to properly understand it before starting to work with it. I think the ramp up at the beginning is quite intense.

For how long have I used the solution?

I have been familiar with this solution for two years. 

What do I think about the stability of the solution?

The solution is quite stable. Among our clients, it is actually one of the preferred solutions. 

What do I think about the scalability of the solution?

Our clients who use this solution are enterprise companies. We have around 50 people at our company working with the solution. The number of admins needed for the solution depends on the company, but most of our clients have over 15 admins. 

How was the initial setup?

The initial setup is kind of easy. I think it takes about half a day to set it up properly. 

What's my experience with pricing, setup cost, and licensing?

The pricing is considered a little bit expensive, but depending on the client, it's worth it. Again, it depends on the client, but they generally consider it a good solution.

The payment structure depends on the contract that the client has with Palo Alto. I think usually the cloud solution is charged monthly.

Which other solutions did I evaluate?

I also work with Fortinet, and I think their solution is more intuitive. The menus are less charged, and I found the documentation to be a little bit more clear.

What other advice do I have?

I would tell people considering this product that you always have the support of Palo Alto. They can be plan B just in case something happens while configuring a new device, for example, to ensure everything gets configured the way it should be at the beginning.

I would rate this solution as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Luke Wainwright - PeerSpot reviewer
Cybersecurity Engineer at a retailer with 51-200 employees
Real User
Jul 24, 2022
Secure, performs well, and is simple to use
Pros and Cons
  • "Everything about the reporting and everything about Palo Alto Networks Panorama is good."
  • "There is always room for improvement in anything."

What is our primary use case?

We use Palo Alto firewalls, for our perimeter security. It is our perimeter security product, which we use as our perimeter security firewall. As a firewall should, protect us and our organization at the perimeter.

What is most valuable?

It's an excellent product. It's doing its job, and we like it. The ease of use is quite nice. Everything about the reporting and everything about Palo Alto Networks Panorama is good.

What needs improvement?

Everyone, I suppose, would like the price to be improved. Price is always a good thing to change.

There is always room for improvement in anything. But I couldn't really comment on that off the top of my head.

In terms of updates, I believe everything is in order. That is not an issue for me.

For how long have I used the solution?

I have been working with Palo Alto Networks Panorama for five months.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is 100 percent stable. We have it running in HA status, obviously, for failover, but It's extremely stable. There are no complaints.

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is scalable.

We have a large organization. We are a retail company, with approximately 4000 users who are protected by this firewall.

How are customer service and support?

I have never contacted technical support personally. We do outsource our support to another company. When there are issues, they are responsible for resolving them.

Which solution did I use previously and why did I switch?

We use their product called, Cortex XDR.

We use an onboard, a custom CRM platform that we created in-house. At the moment, we do not use a commercially available one.

I have been with my current company for five months. And we were using checkpoints as our perimeter security when I first joined, and we moved to the Palo Alto Panorama platform. And it's a fantastic product; we love it. As an organization, it has been very well written.

How was the initial setup?

I wasn't involved in the installation because, as I previously stated, I just started working for my current organization. 

I wasn't directly involved in the transition, but it went smoothly.

What's my experience with pricing, setup cost, and licensing?

I couldn't comment on price as I am not really involved in the commercial side of the business.

I am not aware of the licensing fees.

Which other solutions did I evaluate?

I am aware of XSOAR, but we haven't had any dealing with it yet. We are on a journey to potentially onboard that within our environment. But, at this point, we don't have, the budget for it.

What other advice do I have?

It's doing its job for us. Since we cut it out, from Checkpoint to Palo Alto, everything has improved noticeably. I recommend it.

I would rate Palo Alto Networks Panorama a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmet Top - PeerSpot reviewer
Regional Manager at a tech services company with 51-200 employees
Reseller
Jul 17, 2022
Feature rich, scalable, and helpful support
Pros and Cons
  • "Palo Alto Networks Panorama has a lot of features."
  • "The price of Palo Alto Networks Panorama could be better."

What is most valuable?

Palo Alto Networks Panorama has a lot of features.

What needs improvement?

The price of Palo Alto Networks Panorama could be better.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for approximately four years.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is stable.

What do I think about the scalability of the solution?

The scalability of Palo Alto Networks Panorama is good. We have middle to large enterprises using this solution.

How are customer service and support?

The technical support is very good and they are at the top of the class.

Which solution did I use previously and why did I switch?

If the customer doesn't have the budget, I recommend Fortinet. It is not the same level as Palo Alto Networks Panorama, but for a budget, it is an advantage. Check Point is a little bit complex, compared to Palo Alto. If the customer is looking for the technical specifications then Palo Alto Networks Panorama is the best. If the customer is on a budget, there are alternatives.

How was the initial setup?

The initial setup of Palo Alto Networks Panorama is easy and takes approximately one day.

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks Panorama is a more expensive solution than competitors. They should lower the price to stay competitive.

What other advice do I have?

All my clients are happy and satisfied with the solution. We can strongly recommend it to others.

I rate Palo Alto Networks Panorama a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Cybersecurity architect at a consultancy with 10,001+ employees
Real User
Top 10
Jan 15, 2022
Centralized management unit that lets you manage multiple regions in one place
Pros and Cons
  • "The initial setup isn't very complex, it's user-friendly."
  • "An area for improvement would be the connectivity, which sometimes means logs can be slow to display."

What is our primary use case?

My primary use of Panorama is as a management unit, including firewall and log management.

What is most valuable?

The most valuable feature is that the management unit is centralized, so you can manage different regions from one place.

What needs improvement?

An area for improvement would be the connectivity, which sometimes means logs can be slow to display.

What do I think about the stability of the solution?

Panorama's stability is very good.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup isn't very complex, it's user-friendly. The deployment time depends on your capacity planning - how many firewalls will be managed and how many logs or discs you require.

What other advice do I have?

When implementing, make sure someone involved has a good technical understanding of the product and how it will work. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.