Senior System Engineer at a financial services firm with 10,001+ employees
Real User
An easy initial setup with good policies and good scalability
Pros and Cons
  • "The firewall rules and policies are the most valuable aspects of the solution."
  • "The product could offer more integration with other solutions."

What is our primary use case?

We primarily use the solution in order to protect our perimeter. It's used for security purposes.

How has it helped my organization?

The product is set up so that we can handle more than one firewall. We can handle a bunch all in one application. It makes it simpler that everything is more centralized.

What is most valuable?

The firewall rules and policies are the most valuable aspects of the solution.

The interface and dashboard are quite good. 

We haven't had any issues with the management of the solution.

The product offers good technical support and documentation.

We haven't had issues with scalability or performance. It's been very stable over the years.

I don't recall the initial setup giving us any troubles.

What needs improvement?

I haven't come across any issues with the product. Overall, it's been very positive.

I don't recall missing any features. It's a fairly complete solution.

The product could offer more integration with other solutions.

Buyer's Guide
Palo Alto Networks Panorama
April 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.

For how long have I used the solution?

I've been dealing with the solution for five or six years at this point. It's been a while. It's not new to our company.

What do I think about the stability of the solution?

The solution is quite stable. There are no glitches or bugs. It doesn't crash or freeze. the performance is reliable.

What do I think about the scalability of the solution?

We are currently in a hardware upgrade and I hope that it's very seamless. It is scalable; we checked the hardware and I do not expect to upgrade again due to the current hardware performance being really good.

How are customer service and support?

We've connected with technical support a few times. It was normal, much like our experience with other vendors. They are average and provide the support we require. We are satisfied so far with their level of attention.

Which solution did I use previously and why did I switch?

I also have experience with various firewalls, such as Checkpoint, Palo Alto, and Cisco.

How was the initial setup?

The initial setup was not handled by myself. It was handled by a colleague. However, I do not recall them struggling with the implementation. The setup seemed to be quite straightforward. It's not overly complex, from what I witnessed.

What about the implementation team?

My colleague handled the implementation.

What's my experience with pricing, setup cost, and licensing?

I can't directly speak to the price of the solution. It's not an aspect of the solution I handle.

What other advice do I have?

We are just customers and end-users. We don't have a business relationship with the organization.

I'd rate the solution at a ten out of ten. It's been very useful for our organization and we've been quite happy with its capabilities.

It is a next-generation firewall, and therefore you can use it for a lot of requirements, and lots of solutions. I would highly recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Michael Andrews - PeerSpot reviewer
IT Engineer at a mining and metals company with 201-500 employees
Real User
Stable, Easy to pull information from the logs, But the current documentation is not detailed enough
Pros and Cons
  • "I found it easy to learn how to pull information from the logs."
  • "The current documentation is not detailed enough."

What is our primary use case?

The solution is used for VPN, and Firewall protection.

What is most valuable?

I find the portal, and the filter function to be the most valuable features. I found it easy to learn how to pull information from the logs.

What needs improvement?

I would like to see more real-world testing before updates and patches are released in the live environment. The last VPN update that was released caused a problem that kicked users out. I would also like to see better documentation. The current documentation is not detailed enough.

For how long have I used the solution?

I have been using the solution for a month and our organization has been using the solution for about four years.

What do I think about the stability of the solution?

The solution for the most part appears to be stable. I haven't had any major concerns.

What about the implementation team?

The implementation was through a vendor.

What's my experience with pricing, setup cost, and licensing?

Although I don't have direct knowledge of the setup cost I believe it is mid-range. There is also an additional cost for the VPN service.

What other advice do I have?

I would rate the solution a six out of ten.

I was not part of the initial setup so I don't know how straightforward it was. 

The solution is used across six businesses for both the service and the workstations.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
April 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
Lead Consultant at a tech services company with 10,001+ employees
Real User
User friendly solution used to design LLD, HLD and PLB queues
Pros and Cons
  • "This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools."
  • "We have experienced a few bugs which the team at Palo Alto don't have solutions for."

What is our primary use case?

We have used this solution to design LLD, HLD and PLB queues as well as development queues. Once approved, we implement and configure drone and drone protections. We have also used this solution for App-IDs.

What is most valuable?

This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools. We also make use of URL filtering and App-IDs. 

What needs improvement?

We have experienced a few bugs which the team at Palo Alto don't have solutions for. 

In the next release, it would be good to have features which increase the processing power in clusters.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

The technical team are knowledgeable and have helped us solve some complex issues. However, there are some team members who are not very knowledgable and some issues take longer than a week to resolve. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy and takes less than three hours. The setup time does depend on migration activity and how much configuration needs to be done, as that takes additional time. 

What other advice do I have?

I have worked with FortiGate and Palo Alto. Both are quite similar but I have experienced more bugs in FortiGate compared to Palo Alto. Both products have the same functionality, although FortiGate does have more features. 

Palo Alto has rule optimizers, reporting and many other capabilities built in and so other products (such as FortiGate or Check Point) do not need to be used with this solution. This is what makes Pal Alto affordable compared to other solutions. 
Compared to other firewalls, this is the most reliable solution. 

I would rate this solution a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Manager at a transportation company with 1,001-5,000 employees
Real User
Easy to use and the threat analysis functionality works well
Pros and Cons
  • "The most valuable feature is the Threat Intelligence."
  • "I would like to have better analytics."

What is our primary use case?

This product is part of our overall security solution.

What is most valuable?

The most valuable feature is the Threat Intelligence.

It is easy to use.

What needs improvement?

I would like to have better analytics.

The network traffic analysis (NTA) is something that you can add on to get more insight from the traffic passing through the firewall, and it should be included.

For how long have I used the solution?

We have been working with Panorama for at least five to six years.

What do I think about the stability of the solution?

Palo Alto Panorama is a stable product.

What do I think about the scalability of the solution?

We did not have any challenges with respect to scalability.

How are customer service and technical support?

Our team has managed properly so we have not often needed to contact technical support. I would say that they are okay, as we have not had any problems with them.

Which solution did I use previously and why did I switch?

We are currently using several different firewalls. There is Check Point, Fortinet, Juniper, and Palo Alto. Check Point was the first one that we used.

How was the initial setup?

The initial setup is straightforward and it took a couple of weeks to deploy.

What about the implementation team?

Our in-house team handled the deployment and is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

Palo Alto is expensive and there are many cheaper firewalls, but they do not work as well.

What other advice do I have?

My advice to anybody who is looking at this solution is that it is easy and straightforward to use, although more difficult than some to deploy. It is expensive but if you can afford it, then it's worth it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Consultant
Real User
Improves management abilities by simplifying the implementation of policies for all branches
Pros and Cons
  • "What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time."
  • "Customer support can improve."

What is our primary use case?

Our primary use case of this solution is jack monitoring and file management. 

How has it helped my organization?

The solution improves my management abilities by simplifying the implementation of policies for all my branches. 

What is most valuable?

What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time. For instance, I can work on a policy and it gets submitted on more than one file. It is a good feature for me to have, because I have many branches, so it gives me the ability to implement more than one policy, or to implement one policy on multiple files. I like the ease of management for the policies in the all files.

What needs improvement?

I have had some leakage issues before, but it was solved. I would, however like to see better integration with other products.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three to four years now.

What do I think about the stability of the solution?

To be honest, the stability is really good, but perhaps it is from the Amazon Web Services (AWS). I haven't tried it on VMware yet, because I use Tekfy as a platform. The implementation on AWS made my life very easy. There was a template for this program on AWS, so I only needed to install my license and then it implemented Panorama.

What do I think about the scalability of the solution?

The minimum license is for 25 users, so up until now, I didn't need to scale. We currently have five or six users who work on the program daily, and most of them are in the security division. One person is using Panorama to check for the logs from the files, and then we have a security consultant. We have one or two staff responsible for maintenance. 

We used three people for deployment, as we were already using some of them for the branches, creating a VPN between AWS and to create firewalls to ensure that everything was working fast. 

How are customer service and technical support?

The technical support is good, but it can be better. I will rate the customer service eight out of ten.

How was the initial setup?

The initial setup was straightforward because we used a consultant of the company to do the installment. They did a good job with it.

My implementation strategy was to install Palo Alto Networks Panorama first, and then implement and integrate it with all my other files. It took us about two weeks to deploy the program.

Which other solutions did I evaluate?

We looked at FireMon, but FireMon was more expensive, and the main requirement for FireMon is to manage more than one file from different vendors. We didn't need it.

What other advice do I have?

I will recommend this solution to others because it is a good solution, but only if you are using multiple files and not only two or three files. You should have at least five files for this solution to be right for you. I rate this product an eight out of ten. Easier implementation with other solutions will increase my rating.

In the future, I would like to see additional features being able to install firewalls using remote sites and the ability to do initial configuration using Panorama. I would like this initial configuration to be copied on USP and have the firewalls configured to connect to the Panorama. 

I would, therefore, like to see easier configuration and implementation in the next version. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Brijo George - PeerSpot reviewer
Network Engineer at a tech services company with 10,001+ employees
Real User
Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
Pros and Cons
  • "The most valuable item is centralization and we can get all of the router bases in a single window."
  • "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."

What is our primary use case?

Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.

What is most valuable?

The most valuable item is centralization and we can get all of the router bases in a single window. 

What needs improvement?

I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for the past four years.

What do I think about the stability of the solution?

The stability is very good and once again I would rate it an eight out of ten.

What do I think about the scalability of the solution?

The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.

How are customer service and support?

Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.

What about the implementation team?

The initial setup was done by the best through one of our senior network engineers.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty average. On a scale of one to ten, I would rate it a five.

What other advice do I have?

I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Director, Security and Architecture at a pharma/biotech company with 11-50 employees
Real User
Provides visibility into what is going on, 100% stable, and infinitely scalable
Pros and Cons
  • "Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that."
  • "Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product."

What is our primary use case?

It is essentially a lightweight SIEM, so it'll detect and flag any sort of vulnerabilities or attacks on your network.

I've been using the most recent version of it. In terms of deployment, it is on the cloud. It is a private cloud. It is Palo Alto's Cloud, and I think they host on AWS.

How has it helped my organization?

It centralized the management of our Palo Alto systems. It provided more visibility into what was going on. It sort of gave a single painted glass picture instead of 25 different pictures.

What is most valuable?

Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that.

It is a very simple product. It does what it is designed to do.

What needs improvement?

Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product.

For how long have I used the solution?

I have been using this solution for four or five years.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is highly scalable. It is pretty much infinite.

In terms of the users, the Firewall Management team and the Security team use it. There are probably only 10 people who really have access to it. They also take care of its maintenance.

It is being used extensively at the moment. Its usage will just kind of naturally grow over time. As we deploy more devices, we'll put them into Panorama for management.

How are customer service and support?

Palo Alto is very good at technical support. They're a 10 out of 10. They're very good.

Which solution did I use previously and why did I switch?

We used FireMon in the past. It does a little bit more, but it is not as tightly integrated as the Palo Alto solution.

How was the initial setup?

It was very straightforward and very simple. I helped them roll it out and watch them spin it up. I didn't do anything configuration-wise, but I think it took us 10 minutes. It was that fast.

What about the implementation team?

It was done in-house.

What's my experience with pricing, setup cost, and licensing?

Its licensing is yearly and multi-yearly. It is not expensive.

What other advice do I have?

Be prepared for simple. It is not complicated. You're up and running in 10 minutes, so you'll be surprised.

It is only for Palo Alto products, so you can't scale it to anything else. It does what it is designed to do, which is to manage Palo Alto firewalls and other Palo Alto equipment.

I would rate it a 10 out of 10. It is a pretty simple platform; it is just the UI that can be made a little more intuitive. That's it.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at a educational organization with 1,001-5,000 employees
Real User
Records go back to 30 days, user-friendly interface, and great support
Pros and Cons
  • "It is great that the records go back to 30 days."
  • "There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes."

What is our primary use case?

We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls.

We are using the latest version. 

What is most valuable?

It is great that the records go back to 30 days. 

Palo Alto's user interface is much more user-friendly than other platforms.

What needs improvement?

There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to fix the issues.

What do I think about the scalability of the solution?

It is straightforward to scale. Three people access it on a day-to-day basis.

How are customer service and technical support?

Their tech support has always been great. I would rate them a 10 out of 10.

Which solution did I use previously and why did I switch?

We've been using this solution for as long as I can remember.

How was the initial setup?

It is pretty straightforward. It is not very complex.

What's my experience with pricing, setup cost, and licensing?

It is pretty reasonable as compared to other companies.

What other advice do I have?

I would rate Palo Alto Networks Panorama an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.