The solution is used for VPN, and Firewall protection.
IT Engineer at a mining and metals company with 201-500 employees
Stable, Easy to pull information from the logs, But the current documentation is not detailed enough
Pros and Cons
- "I found it easy to learn how to pull information from the logs."
- "The current documentation is not detailed enough."
What is our primary use case?
What is most valuable?
I find the portal, and the filter function to be the most valuable features. I found it easy to learn how to pull information from the logs.
What needs improvement?
I would like to see more real-world testing before updates and patches are released in the live environment. The last VPN update that was released caused a problem that kicked users out. I would also like to see better documentation. The current documentation is not detailed enough.
For how long have I used the solution?
I have been using the solution for a month and our organization has been using the solution for about four years.
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution for the most part appears to be stable. I haven't had any major concerns.
What about the implementation team?
The implementation was through a vendor.
What's my experience with pricing, setup cost, and licensing?
Although I don't have direct knowledge of the setup cost I believe it is mid-range. There is also an additional cost for the VPN service.
What other advice do I have?
I would rate the solution a six out of ten.
I was not part of the initial setup so I don't know how straightforward it was.
The solution is used across six businesses for both the service and the workstations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales engineer at a tech services company with 501-1,000 employees
Easy to set up, user-friendly, and offer various types of deployment capabilities
Pros and Cons
- "It is really useful for big deployments."
- "It is not a cheap product."
What is our primary use case?
The basic use case is when you have a lot of Palo Alto Networks firewalls. Panorama is a security management tool for all of your Palo Alto Network devices. Every time you create some configurations or when you need to manage a lot of branches with Palo Alto Network devices, and when you need to group these branches to use the policies, the configurations on a group of devices, it's useful. It's easier to use Panorama to manage stuff.
What is most valuable?
It's user-friendly. Users can easily manage the configurations, the policies, and the objects inside Panorama, inside the Palo Alto Network devices.
It is really useful for big deployments. It's useful for users that have two devices.
We have the ability to install Panorama in a public cloud deployment, and of course, Palo Alto also has their own cloud in which you can store the logs of all of your devices and basically get the reporting and get management for these logs through Panorama. Palo Alto has cloud firewalls and they are also manageable through Panorama. This is like a cherry on the top of all of your network security from Palo Alto in your organization.
The setup is easy.
What needs improvement?
It is not a cheap product. Some kinds of Palo Alto devices can cost a few thousands of dollars, and Panorama will be even higher. For the big customers that have a lot of devices, it is crucial to get all the benefits from the Palo Alto Networks portfolio regarding network security.
For a highly secure environment, they sometimes need only hardware appliances, not a virtual machine.
For how long have I used the solution?
Palo Alto Networks was the first vendor in my cybersecurity career. I started to work with Palo Alto Networks at my first job in a small integrator company in Ukraine. I've been working with Panorama for maybe 16 or 17 years. There was a small period of three years between this experience, and now I'm again working with Palo Alto Networks.
What do I think about the stability of the solution?
It's really stable. We have a public cloud and hardware and we have a virtual one, and all of them are really stable. We have not seen critical issues or a lot of comments from the customers that it is not a stable solution.
What do I think about the scalability of the solution?
It's really scalable. It's based on the number of devices. If you need 25 devices, it will be one license. If you need thousands of devices to manage, it will be another kind of license. It's really scalable and can install the machines with the high availability mode, so it's really stable.
How are customer service and support?
Support answers quickly. I have no issues with Palo Alto Network support. Basically, our company is an Accredited Support Center of the Palo Alto Networks for our customers and basically we are also providing support at the lowest levels.
How was the initial setup?
It's really straightforward to implement. It's not something where you need some special engineer. Palo Alto has a really great document portal, docs portal, where you can find all the needed information to deploy this. That said, it is really straightforward for any administrator who deployed something before. You just click next, next, next, you just then need to change a key, and that's all.
What's my experience with pricing, setup cost, and licensing?
It's not the cheapest solution. It can be quite expensive. There are other less costly options available on the market.
What other advice do I have?
I am working for an official distributor of Palo Alto Networks.
It is on-premises, and it has cloud abilities too. Public cloud deployments are available.
I can recommend the solution to new users and suggest, firstly, that they choose their mode of Panorama. They need to decide if they will deploy in a public cloud or maybe on-premises. If you have a lot of Palo Alto devices, you will need Panorama. If you have this significant amount of Palo Alto Network devices, when you get Panorama, you will get a lot of features that will make your life easier.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
IT-Support at a tech services company with 51-200 employees
Allows users to see the endpoint status; provides good technical support
Pros and Cons
- "What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network."
- "As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution."
What is most valuable?
What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network.
What needs improvement?
As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution.
What I'd like to see in the next release of Palo Alto Networks Panorama is more training and more marketing.
For how long have I used the solution?
I've been distributing Palo Alto Networks Panorama for ten years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a very stable solution.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable solution, and we don't have any issues scaling it.
How are customer service and support?
For me, the technical support for Palo Alto Networks Panorama is good.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama is not complex.
What's my experience with pricing, setup cost, and licensing?
My company pays for the licensing cost of Palo Alto Networks Panorama yearly, and it's all-inclusive, so there's no need to pay extra for some features.
What other advice do I have?
My company has a partnership with Palo Alto Networks and it is a reseller of Palo Alto Networks Panorama.
The version of Palo Alto Networks Panorama being used would depend on the hardware side and the client, but I cannot remember the exact version. We are on a new version: version eight if I'm not mistaken.
My company has a team for the maintenance of the solution.
My rating for Palo Alto Networks Panorama is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director at a tech services company with 1-10 employees
Centralized management system for network visibility and control; has good stability and technical support, but not easy to use
Pros and Cons
- "Variable creation and template stack functionalities make Palo Alto Networks Panorama a brilliant solution. It is a completely scalable system, with good technical support."
- "The ease of use of Palo Alto Networks Panorama is an area for improvement. Another downside is that you need a lot of comprehension to understand what it is."
What is our primary use case?
Palo Alto Networks Panorama can be used for managing all your files at once. Its primary use case is that it's a centralized management system for firewalls. For example: we have a company with four different sites, and each one of those sites has two Palo Alto networks in there, so rather than do one integration, then replicate it four times, what we do is we plug it all into Palo Alto Networks Panorama and make the change once, and it pushes out to all the firewalls, regardless of where those are located.
What is most valuable?
What I find brilliant in Palo Alto Networks Panorama is that you can create variables. The template stack function of the system is also valuable. You can create one profile for several firewalls, and I find that really, really cool. If there's a file on the network that needs to have an address arrangement, you can just import it similar to how you do a CSV import. It's a solid product and it does what it's supposed to do.
What needs improvement?
The ease of use of Palo Alto Networks Panorama is an area for improvement, because it's not very easy to use. The downside with the system is that you need a lot of comprehension to understand what it is. There are also risks associated with making a change, e.g. you can accidentally break your network which knocks off the firewall, and then you can't get back on again. If you know what you're doing, e.g. if you're a specialist, then there won't be any problems, in general.
It's important to gain an understanding of Palo Alto Networks Panorama, or the concept, before you start. It works like Palo Alto, but it doesn't at the same time, because you have templates, and the templates have to be applied before your variables, and then those variables directly affect your objects. It's important to understand how it works. I wish they could make it easier, and a bit more intuitive, but if you're doing the training, and you're properly in the system, then it will make sense the way it's explained to you, otherwise, it'll be hard to make sense of it.
It could be difficult to get to the stage you want to be on with this system. It's similar to a different language, and it's so hard to just do it on your own, but if you are in the culture and you're speaking to other people, then it becomes easier because you're doing it. That's the learning curve right there, e.g. if you've never done it before, you'll sit and look around saying: "What is this? I don't understand." If you're doing the training, and you're more involved in the product, or even if you speak to specialists, they will be able to help you, then you start to learning it and what it can do.
For how long have I used the solution?
I've been dealing with Palo Alto Networks Panorama for four years now.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is very, very scalable. The way the system works is that you have clustering, so you can have all these machines connect to each other in stacks. It's a completely scalable system.
How are customer service and support?
Technical support for Palo Alto Networks Panorama is good. I'm giving them a score of four out of five.
How was the initial setup?
The setup for Palo Alto Networks Panorama is quite difficult, because you're essentially building this one machine, then you have to create all the log ins, then once you've done that, you start registering your files, but you have to do an ingestion on them. You have to bring the file all in, and then it takes the config then puts the config back out again, but that config will then be a "protected config", so if I was logging onto that machine locally, I can't change that file.
The setup is quite easy just to build the machine, but to get it to work is quite difficult.
What other advice do I have?
I've been dealing with version 10.0 of Palo Alto Networks Panorama. I'm a reseller of this solution.
One person could do the deployment and maintenance for Palo Alto Networks Panorama, but what we do in our office is: we have a buddy system. If there's a change that needs to be made, e.g. if someone does the work, someone verifies it, and then catches any problems there, because if you're managing several firewalls, one more change might break all of them. That's the risk that you're in.
My advice to others who are planning to implement Palo Alto Networks Panorama is to look at the use case, e.g. if you have two firewalls, or if you have several firewalls across the country, it's best to get a specialist in to help you deploy it. For a regular IT guy who works in a company managing the server, etc., it'll be such a hard learning curve to go through. Try and learn it yourself if you can, but if not, always defer to a specialist.
I'm rating Palo Alto Networks Panorama seven out of ten, just because it's quite difficult.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Lead Consultant at a tech services company with 10,001+ employees
User friendly solution used to design LLD, HLD and PLB queues
Pros and Cons
- "This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools."
- "We have experienced a few bugs which the team at Palo Alto don't have solutions for."
What is our primary use case?
We have used this solution to design LLD, HLD and PLB queues as well as development queues. Once approved, we implement and configure drone and drone protections. We have also used this solution for App-IDs.
What is most valuable?
This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools. We also make use of URL filtering and App-IDs.
What needs improvement?
We have experienced a few bugs which the team at Palo Alto don't have solutions for.
In the next release, it would be good to have features which increase the processing power in clusters.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The technical team are knowledgeable and have helped us solve some complex issues. However, there are some team members who are not very knowledgable and some issues take longer than a week to resolve.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy and takes less than three hours. The setup time does depend on migration activity and how much configuration needs to be done, as that takes additional time.
What other advice do I have?
I have worked with FortiGate and Palo Alto. Both are quite similar but I have experienced more bugs in FortiGate compared to Palo Alto. Both products have the same functionality, although FortiGate does have more features.
Palo Alto has rule optimizers, reporting and many other capabilities built in and so other products (such as FortiGate or Check Point) do not need to be used with this solution. This is what makes Pal Alto affordable compared to other solutions.
Compared to other firewalls, this is the most reliable solution.
I would rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Technology at a tech services company with 1,001-5,000 employees
Simple to use, well-executed, good support, and scales well
Pros and Cons
- "We are attracted to Palo Alto because it is stable."
- "There could be more integrations with third parties."
What is our primary use case?
Palo Alto Networks Panorama is used to manage the Palo Alto firewalls.
What is most valuable?
We are attracted to Palo Alto because it is stable. It is very simple to use.
When they bring anything to the market, it is really well done.
What needs improvement?
There could be more integrations with third parties.
For how long have I used the solution?
I have been dealing with Palo Alto for more than ten years, and have been selling Palo Alto Networks Panorama since it was first released.
What do I think about the stability of the solution?
Palo Alto Networks Panorama's stability has never been an issue for me. It's fantastic.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable product.
How are customer service and support?
I have not contacted technical support.
We haven't had any escalation issues, which means they're doing a good job.
Which solution did I use previously and why did I switch?
We are also selling SentinelOne.
From Palo Alto, we sell everything from firewalls to endpoint security.
How was the initial setup?
I was not involved with the setup.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid yearly.
What other advice do I have?
We are in EDR. We don't sell any products or any information for threat intelligence.
If they have Palo Alto products, and multiple sites, it's definitely something they would need.
It is difficult to give it a ten because there is always room for development. I would rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Founder at a tech services company with 51-200 employees
Intuitive, useful workflow automation, and helpful technical support
Pros and Cons
- "The telemetry visibility is really good as well as the automated workflows for creating policies. The overall solution is quite intuitive to use."
- "The solution could improve by having a true single pane of glass environment for unified management. At the present time, you still have to use three or four different solutions to bring everything together."
What is our primary use case?
We have a managed services offering, which we give to our clients where we can monitor the different database applications and environments on their behalf. We bundle a service between Palo Alto Panorama and Palo Alto BMCDs, as a set of security controls for them.
What is most valuable?
The telemetry visibility is really good as well as the automated workflows for creating policies. The overall solution is quite intuitive to use.
What needs improvement?
The solution could improve by having a true single pane of glass environment for unified management. At the present time, you still have to use three or four different solutions to bring everything together.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately two years.
What do I think about the stability of the solution?
We have not had any major bugs. However, there have been unexpected restarts and a memory leak a while ago, but nothing that the vendor did not fix in a few days.
What do I think about the scalability of the solution?
The solution is easy to scale.
We have approximately 50 people using the solution in my organization.
How are customer service and technical support?
The support was able to help us with the issues we were having. They are very good.
How was the initial setup?
The initial setup is somewhat straightforward, you most likely will need assistants.
What about the implementation team?
You will need managed services or an IT professional to do the implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and could be cheaper.
What other advice do I have?
When implementing Palo Alto Networks Panorama with solutions you might require professional services.
I rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Implementation Engineer at a comms service provider with 501-1,000 employees
Great centralized management, easy to set up, and scales well
Pros and Cons
- "The solution, especially the latest versions, is very stable."
- "The customer support needs to be better."
What is our primary use case?
Panorama is one centralized management server through which all our devices are protected. It's a security management tool.
What is most valuable?
One of the most valuable aspects for us is the fact that all of the policy management and configuration management is able to happen right from the centralized management. This makes everything much easier.
The initial setup is pretty simple.
The solution, especially the latest versions, is very stable.
The product can scale well.
What needs improvement?
The customer support needs to be better. Sometimes we need to wait for hours before getting someone from the product team or someone from the Palo Alto customer support to get on a call if we are facing some issue. They could reduce the wait times.
For how long have I used the solution?
I've been using Palo Alto for about a year and a half.
What do I think about the stability of the solution?
The solution is quite stable. The more high-end devices you take, the more stability. If you're using a little old model of firewalls, then there are issues with regard to stability. In such cases, Palo Alto would likely recommend you upgrade to the latest hardware. The latest hardware is really very stable.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and technical support?
Technical support is quite slow. They are not quick to respond.
How was the initial setup?
The initial setup is easy. It is not that complex. There are articles and documentation, readily available on the Palo Alto website, the Palo Alto Portal, which can help you figure out how to configure the device.
Our deployment strategy for any new customer is to directly implement it in a testing phase. In a testing phase, we try to see if all the requirements that the customer wants to see if we will be facing any challenges. We want to initially try and replicate that in a lab scenario. That way, if there are any issues, we can get back to the team at Palo Alto and ask them questions. If it works, then the customer goes into production.
We don't have any dedicated person for maintaining anything. The antivirus, everything, can be directly, automatically updated on the firewall. That is not an issue. On top of that, if a particular device is getting into trouble then we get the NMS alerts for that device. In such scenarios, once we have a device failure at a particular site, we can have that device replaced. We can open a case with the vendor and once we give them a particular serial number or the VM instance, we can initiate an RML to replace that device with a new device. It takes a couple of days for that to happen.
What's my experience with pricing, setup cost, and licensing?
We have another team that handles licensing. In operations, we do not have any visibility with regard to cost.
What other advice do I have?
I'd rate the solution at a nine out of ten. We've been very happy with its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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Updated: December 2025
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