Palo Alto Networks Panorama is a firewall manager for network security, such as deployment, configuration, and controls.
Account Presale at a tech services company with 1,001-5,000 employees
Suitable for all sized businesses, simple implementation, but integration
Pros and Cons
- "The solution is suitable for all sized businesses."
- "The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated."
What is our primary use case?
What is most valuable?
The solution is suitable for all sized businesses.
What needs improvement?
The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated.
In the future, when doing an update all solutions should be updated at once. For example, if many different solutions are being managed by Palo Alto Networks Panorama the updates can be done for all firewalls, such as EDR and XDR.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately seven years.
Buyer's Guide
Palo Alto Networks Panorama
May 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
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What do I think about the stability of the solution?
I rate the stability of Palo Alto Networks Panorama a seven out of ten.
What do I think about the scalability of the solution?
It does not support all the solutions. However, it can scale easily.
The solution is suitable for all sized businesses.
I rate the scalability of Palo Alto Networks Panorama a five out of ten.
How are customer service and support?
The support could improve from the vendor. There should be standards across all solutions.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple.
What about the implementation team?
We do the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is high. There is a pay-per-use model.
I rate the price of Palo Alto Networks Panorama a five out of ten.
What other advice do I have?
I rate Palo Alto Networks Panorama a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT-Support at Bytes & Pieces
Allows users to see the endpoint status; provides good technical support
Pros and Cons
- "What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network."
- "As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution."
What is most valuable?
What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network.
What needs improvement?
As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution.
What I'd like to see in the next release of Palo Alto Networks Panorama is more training and more marketing.
For how long have I used the solution?
I've been distributing Palo Alto Networks Panorama for ten years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a very stable solution.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable solution, and we don't have any issues scaling it.
How are customer service and support?
For me, the technical support for Palo Alto Networks Panorama is good.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama is not complex.
What's my experience with pricing, setup cost, and licensing?
My company pays for the licensing cost of Palo Alto Networks Panorama yearly, and it's all-inclusive, so there's no need to pay extra for some features.
What other advice do I have?
My company has a partnership with Palo Alto Networks and it is a reseller of Palo Alto Networks Panorama.
The version of Palo Alto Networks Panorama being used would depend on the hardware side and the client, but I cannot remember the exact version. We are on a new version: version eight if I'm not mistaken.
My company has a team for the maintenance of the solution.
My rating for Palo Alto Networks Panorama is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Palo Alto Networks Panorama
May 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,125 professionals have used our research since 2012.
Director at a tech services company with 1-10 employees
Centralized management system for network visibility and control; has good stability and technical support, but not easy to use
Pros and Cons
- "Variable creation and template stack functionalities make Palo Alto Networks Panorama a brilliant solution. It is a completely scalable system, with good technical support."
- "What I find brilliant in Palo Alto Networks Panorama is that you can create variables."
- "The ease of use of Palo Alto Networks Panorama is an area for improvement. Another downside is that you need a lot of comprehension to understand what it is."
What is our primary use case?
Palo Alto Networks Panorama can be used for managing all your files at once. Its primary use case is that it's a centralized management system for firewalls. For example: we have a company with four different sites, and each one of those sites has two Palo Alto networks in there, so rather than do one integration, then replicate it four times, what we do is we plug it all into Palo Alto Networks Panorama and make the change once, and it pushes out to all the firewalls, regardless of where those are located.
What is most valuable?
What I find brilliant in Palo Alto Networks Panorama is that you can create variables. The template stack function of the system is also valuable. You can create one profile for several firewalls, and I find that really, really cool. If there's a file on the network that needs to have an address arrangement, you can just import it similar to how you do a CSV import. It's a solid product and it does what it's supposed to do.
What needs improvement?
The ease of use of Palo Alto Networks Panorama is an area for improvement, because it's not very easy to use. The downside with the system is that you need a lot of comprehension to understand what it is. There are also risks associated with making a change, e.g. you can accidentally break your network which knocks off the firewall, and then you can't get back on again. If you know what you're doing, e.g. if you're a specialist, then there won't be any problems, in general.
It's important to gain an understanding of Palo Alto Networks Panorama, or the concept, before you start. It works like Palo Alto, but it doesn't at the same time, because you have templates, and the templates have to be applied before your variables, and then those variables directly affect your objects. It's important to understand how it works. I wish they could make it easier, and a bit more intuitive, but if you're doing the training, and you're properly in the system, then it will make sense the way it's explained to you, otherwise, it'll be hard to make sense of it.
It could be difficult to get to the stage you want to be on with this system. It's similar to a different language, and it's so hard to just do it on your own, but if you are in the culture and you're speaking to other people, then it becomes easier because you're doing it. That's the learning curve right there, e.g. if you've never done it before, you'll sit and look around saying: "What is this? I don't understand." If you're doing the training, and you're more involved in the product, or even if you speak to specialists, they will be able to help you, then you start to learning it and what it can do.
For how long have I used the solution?
I've been dealing with Palo Alto Networks Panorama for four years now.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is very, very scalable. The way the system works is that you have clustering, so you can have all these machines connect to each other in stacks. It's a completely scalable system.
How are customer service and support?
Technical support for Palo Alto Networks Panorama is good. I'm giving them a score of four out of five.
How was the initial setup?
The setup for Palo Alto Networks Panorama is quite difficult, because you're essentially building this one machine, then you have to create all the log ins, then once you've done that, you start registering your files, but you have to do an ingestion on them. You have to bring the file all in, and then it takes the config then puts the config back out again, but that config will then be a "protected config", so if I was logging onto that machine locally, I can't change that file.
The setup is quite easy just to build the machine, but to get it to work is quite difficult.
What other advice do I have?
I've been dealing with version 10.0 of Palo Alto Networks Panorama. I'm a reseller of this solution.
One person could do the deployment and maintenance for Palo Alto Networks Panorama, but what we do in our office is: we have a buddy system. If there's a change that needs to be made, e.g. if someone does the work, someone verifies it, and then catches any problems there, because if you're managing several firewalls, one more change might break all of them. That's the risk that you're in.
My advice to others who are planning to implement Palo Alto Networks Panorama is to look at the use case, e.g. if you have two firewalls, or if you have several firewalls across the country, it's best to get a specialist in to help you deploy it. For a regular IT guy who works in a company managing the server, etc., it'll be such a hard learning curve to go through. Try and learn it yourself if you can, but if not, always defer to a specialist.
I'm rating Palo Alto Networks Panorama seven out of ten, just because it's quite difficult.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Lead Consultant at a tech services company with 10,001+ employees
User friendly solution used to design LLD, HLD and PLB queues
Pros and Cons
- "This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools."
- "Compared to other firewalls, this is the most reliable solution."
- "We have experienced a few bugs which the team at Palo Alto don't have solutions for."
What is our primary use case?
We have used this solution to design LLD, HLD and PLB queues as well as development queues. Once approved, we implement and configure drone and drone protections. We have also used this solution for App-IDs.
What is most valuable?
This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools. We also make use of URL filtering and App-IDs.
What needs improvement?
We have experienced a few bugs which the team at Palo Alto don't have solutions for.
In the next release, it would be good to have features which increase the processing power in clusters.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The technical team are knowledgeable and have helped us solve some complex issues. However, there are some team members who are not very knowledgable and some issues take longer than a week to resolve.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy and takes less than three hours. The setup time does depend on migration activity and how much configuration needs to be done, as that takes additional time.
What other advice do I have?
I have worked with FortiGate and Palo Alto. Both are quite similar but I have experienced more bugs in FortiGate compared to Palo Alto. Both products have the same functionality, although FortiGate does have more features.
Palo Alto has rule optimizers, reporting and many other capabilities built in and so other products (such as FortiGate or Check Point) do not need to be used with this solution. This is what makes Pal Alto affordable compared to other solutions.
Compared to other firewalls, this is the most reliable solution.
I would rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity architect at a consultancy with 10,001+ employees
Centralized management unit that lets you manage multiple regions in one place
Pros and Cons
- "The initial setup isn't very complex, it's user-friendly."
- "The most valuable feature is that the management unit is centralized, so you can manage different regions from one place."
- "An area for improvement would be the connectivity, which sometimes means logs can be slow to display."
What is our primary use case?
My primary use of Panorama is as a management unit, including firewall and log management.
What is most valuable?
The most valuable feature is that the management unit is centralized, so you can manage different regions from one place.
What needs improvement?
An area for improvement would be the connectivity, which sometimes means logs can be slow to display.
What do I think about the stability of the solution?
Panorama's stability is very good.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup isn't very complex, it's user-friendly. The deployment time depends on your capacity planning - how many firewalls will be managed and how many logs or discs you require.
What other advice do I have?
When implementing, make sure someone involved has a good technical understanding of the product and how it will work. I would rate this solution as nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a tech services company with 51-200 employees
Intuitive, useful workflow automation, and helpful technical support
Pros and Cons
- "The telemetry visibility is really good as well as the automated workflows for creating policies, and the overall solution is quite intuitive to use."
- "The solution could improve by having a true single pane of glass environment for unified management. At the present time, you still have to use three or four different solutions to bring everything together."
What is our primary use case?
We have a managed services offering, which we give to our clients where we can monitor the different database applications and environments on their behalf. We bundle a service between Palo Alto Panorama and Palo Alto BMCDs, as a set of security controls for them.
What is most valuable?
The telemetry visibility is really good as well as the automated workflows for creating policies. The overall solution is quite intuitive to use.
What needs improvement?
The solution could improve by having a true single pane of glass environment for unified management. At the present time, you still have to use three or four different solutions to bring everything together.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately two years.
What do I think about the stability of the solution?
We have not had any major bugs. However, there have been unexpected restarts and a memory leak a while ago, but nothing that the vendor did not fix in a few days.
What do I think about the scalability of the solution?
The solution is easy to scale.
We have approximately 50 people using the solution in my organization.
How are customer service and technical support?
The support was able to help us with the issues we were having. They are very good.
How was the initial setup?
The initial setup is somewhat straightforward, you most likely will need assistants.
What about the implementation team?
You will need managed services or an IT professional to do the implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and could be cheaper.
What other advice do I have?
When implementing Palo Alto Networks Panorama with solutions you might require professional services.
I rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Implementation Engineer at a comms service provider with 501-1,000 employees
Great centralized management, easy to set up, and scales well
Pros and Cons
- "The solution, especially the latest versions, is very stable."
- "One of the most valuable aspects for us is the fact that all of the policy management and configuration management is able to happen right from the centralized management."
- "The customer support needs to be better."
- "The customer support needs to be better. Sometimes we need to wait for hours before getting someone from the product team or someone from the Palo Alto customer support to get on a call if we are facing some issue."
What is our primary use case?
Panorama is one centralized management server through which all our devices are protected. It's a security management tool.
What is most valuable?
One of the most valuable aspects for us is the fact that all of the policy management and configuration management is able to happen right from the centralized management. This makes everything much easier.
The initial setup is pretty simple.
The solution, especially the latest versions, is very stable.
The product can scale well.
What needs improvement?
The customer support needs to be better. Sometimes we need to wait for hours before getting someone from the product team or someone from the Palo Alto customer support to get on a call if we are facing some issue. They could reduce the wait times.
For how long have I used the solution?
I've been using Palo Alto for about a year and a half.
What do I think about the stability of the solution?
The solution is quite stable. The more high-end devices you take, the more stability. If you're using a little old model of firewalls, then there are issues with regard to stability. In such cases, Palo Alto would likely recommend you upgrade to the latest hardware. The latest hardware is really very stable.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and technical support?
Technical support is quite slow. They are not quick to respond.
How was the initial setup?
The initial setup is easy. It is not that complex. There are articles and documentation, readily available on the Palo Alto website, the Palo Alto Portal, which can help you figure out how to configure the device.
Our deployment strategy for any new customer is to directly implement it in a testing phase. In a testing phase, we try to see if all the requirements that the customer wants to see if we will be facing any challenges. We want to initially try and replicate that in a lab scenario. That way, if there are any issues, we can get back to the team at Palo Alto and ask them questions. If it works, then the customer goes into production.
We don't have any dedicated person for maintaining anything. The antivirus, everything, can be directly, automatically updated on the firewall. That is not an issue. On top of that, if a particular device is getting into trouble then we get the NMS alerts for that device. In such scenarios, once we have a device failure at a particular site, we can have that device replaced. We can open a case with the vendor and once we give them a particular serial number or the VM instance, we can initiate an RML to replace that device with a new device. It takes a couple of days for that to happen.
What's my experience with pricing, setup cost, and licensing?
We have another team that handles licensing. In operations, we do not have any visibility with regard to cost.
What other advice do I have?
I'd rate the solution at a nine out of ten. We've been very happy with its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
VP of IT at a tech services company with 51-200 employees
Reliable, easy to install, with good support
Pros and Cons
- "It's a reliable solution."
- "Palo Alto Networks Panorama is a centralized monitoring solution that can monitor remote locations, firewalls, configuration management, and patch updates on a single dashboard."
- "It could be more secure."
What is our primary use case?
Palo Alto Networks Panorama is a centralized monitoring solution that can monitor remote locations, firewalls, configuration management, and patch updates on a single dashboard.
We are system integrators. We deploy solutions for our client base.
What is most valuable?
It's a reliable solution.
What needs improvement?
It could be more secure.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for more than five years.
We are using the latest version.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have more than 50 customers in our organization.
How are customer service and technical support?
Technical support is very good.
How was the initial setup?
The installation of Palo Alto Networks Panorama is straightforward.
The deployment time is based on the client's input. The deployment can take one day, and two days for testing.
We have more than 20 engineers to maintain more than 50 locations.
What other advice do I have?
I would recommend this solution to other users who are interested in using it.
I would rate Palo Alto Networks Panorama a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
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Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
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