We use Palo Alto Networks Panorama firewall, rule and policies management.
Project Lead at a tech services company with 10,001+ employees
Simple rule management, highly scalable, and easy to use
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is the simplicity of rule management. Both this device group and template management are very easy to use."
- "Palo Alto Networks Panorama currently lacks the capability of integrating with other software, such as AlgoSec to simplify rule management and schedule management. However, this feature has been requested by the company and it is uncertain if Palo Alto will implement it in the future. Additionally, the UI needs improvement, it is too slow."
What is our primary use case?
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is the simplicity of rule management. Both this device group and template management are very easy to use.
What needs improvement?
Palo Alto Networks Panorama currently lacks the capability of integrating with other software, such as AlgoSec to simplify rule management and schedule management. However, this feature has been requested by the company and it is uncertain if Palo Alto will implement it in the future. Additionally, the UI needs improvement, it is too slow.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately five years.
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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What do I think about the stability of the solution?
The solution has frequent upgrades that reduce the stability.
I rate the stability of Palo Alto Networks Panorama a six out of ten.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
I have been using the same management software from other vendors, such as Check Point and Fortinet, but they are not as scalable as Palo Alto Networks Panorama.
We have approximately 25 people using the solution.
We do not plan to increase our usage because we are migrating to Zscaler and Cisco. Zscaler has some scalability advantages over Palo Alto Networks Panorama and this is why we are switching.
I rate the scalability of Palo Alto Networks Panorama a nine out of ten.
How are customer service and support?
There are a few areas where Palo Alto Networks Panorama support could be improved. Specifically, when we encounter issues, it takes a significant amount of for support to resolve them, particularly when it comes to coding-related problems. We are unsure if they have invested in research and development in this area.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama took a long time to complete because there was not a lot of documentation.
What about the implementation team?
We used the support from Palo Alto Networks Panorama for the implementation. They were very professional and helpful. We used five people for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama should be reduced. We pay for the solution annually.
We have acquired Palo Alto Networks Panorama for a three-year period, and we are selecting firewall options based on our specific needs, which may result in purchasing a DNS Security solution separately.
What other advice do I have?
We use five people for the maintenance of the solution.
The solution is easy to use and superior to other competitors. Additionally, there are occasional graphical or visual glitches that also take a while for them to address through updates. The length of time it takes to resolve these issues depends on their severity.
I rate Palo Alto Networks Panorama a nine out of ten.
The solution is good compared to the competition, but the support is not up to standard.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Associate IT Director at a retailer with 10,001+ employees
Reliable and user-friendly with good firewall features
Pros and Cons
- "Technical support is quite helpful."
- "The licensing costs are quite high."
What is our primary use case?
We are doing the centralized network for the global base. We have several countries with different firewalls being used and we are also cataloging the log to keep data on that. When we're having some issues, we can track back the details via Palo Alto Networks.
What is most valuable?
Most firewalls are the same, however, it depends on the service. If they have a good service, that means they guarantee that our business does not have any impact. That is a very important part of business today.
Palo Alto is very user-friendly.
It's a stable solution
Technical support is quite helpful.
We can scale well.
What needs improvement?
The initial setup was complex.
The licensing costs are quite high.
I would like there to already be a log centralized for the things, however, I don't see any soft security operation center or something that can make it a regular report. When we need some GDPR policy, we just have a one-pack we deploy and tune by ourselves a little bit to suit our organization. We'd like to have something more standardized for this purpose. It would be more of a value-add.
We'd like more log monitoring in general.
For how long have I used the solution?
I've been using the solution for five years already.
What do I think about the stability of the solution?
While it was stable, the one thing that I am not sure about is the Cortex Advantage. Maybe we have to leave it again as the life cycle of the hardware is almost finished. We are looking for some other solutions as well.
What do I think about the scalability of the solution?
We have the full-scale of the Panorama solution. We are using the Cortex, the XDR from Palo Alto, as well and link all of them together to go to the Cortex network intelligence. We can scale when we need to.
There are about 5,000 users on the solution right now.
How are customer service and support?
We are impressed with the Thailand technical team.
When we have some trouble or issues happen, they always are there to help us guide us to solve the issue, and sometimes they even escalate the case to the global team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have certain firewalls in AWS and in Azure as well.
How was the initial setup?
We had a complex initial setup. It wasn't that simple to execute. We do have help with deployment, however. We have a deputy to help us to deploy but Palo Alto also supports us as well.
The deployment itself was quick. In two months we were up and running.
We only have two people on our end looking at maintenance. The company that handled deployment had four people and also Palo Alto has some specialists and engineers. They had two guys, the implementer had four and we had two more - we were eight people in total.
What about the implementation team?
We have a vendor that helps us. They also take care of the maintenance.
What was our ROI?
We haven't noted an ROI yet. We'd like to see some reporting on that.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution.
We pay a yearly fee. It is just one fee and everything is covered under it, including support.
What other advice do I have?
We're a customer and end-user.
We are using the latest version of the solution.
I'd rate the solution eight out of ten. We work with other firewall brands that are also quite impressive as well.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
December 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Architect at a consumer goods company with 10,001+ employees
Beneficial central management, useful traffic monitoring, and reliable
Pros and Cons
- "Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs."
- "Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama."
What is our primary use case?
We are using Palo Alto Networks Panorama for a single pane of glass view of our network.
What is most valuable?
Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs.
What needs improvement?
Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama.
Palo Alto Networks Panorama should be more robust and resilient.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately two years.
What do I think about the stability of the solution?
The stability of Palo Alto Networks Panorama is good.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have approximately 250,000 users using this solution.
How are customer service and support?
We have a technical support manager from Palo Alto Networks Panorama but their response time could be faster.
Which solution did I use previously and why did I switch?
We previously used Cisco ASA and we switched to Palo Alto Networks Panorama because it is a superior solution.
How was the initial setup?
The initial installation of Palo Alto Networks Panorama is straightforward and the process takes a couple of hours.
What about the implementation team?
We used an integrator to do the implementation of Palo Alto Networks Panorama.
We have four to five engineers that support the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution and it is paid annually.
What other advice do I have?
I would recommend this solution to others.
I rate Palo Alto Networks Panorama an eight out of ten
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Team Lead at a tech services company with 11-50 employees
Centralized management and monitoring of Palo Alto firewalls, giving detailed status of the devices, reports on data, logs and events of the firewalls.
Pros and Cons
- "A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. I also like the centralized firewall management feature of the product."
- "A bottleneck in Palo Alto Networks Panorama is the licensing. The licensing model for the product is complicated. Another area for improvement is the PDF report generation because you'll notice that it's missing some details."
What is our primary use case?
Palo Alto Networks Panorama is similar to Cisco FMC, for centralized management and monitoring of multiple Palo Alto firewalls. You can push your configuration from Palo Alto Networks Panorama to all your Palo Alto Networks firewalls. You then receive different data reports, threat reports, threat logs, and system logs. You don't need to log into each firewall to get that information or configure it because you can see or do it all in Palo Alto Networks Panorama. If there is any issue or link failure, you'll find that information on Palo Alto Networks Panorama, so the product is best for the centralized management of firewalls.
How has it helped my organization?
For a few projects, we used Palo Alto Panorama to manage the firewalls.
What is most valuable?
A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. It has easy policy management and control, NAT, PBF, decryption, and visibility.
I also like the centralized firewall management feature of the product.
The technical support for Palo Alto Networks Panorama is responsive.
What needs improvement?
A bottleneck in Palo Alto Networks Panorama is the licensing. The pricing and licensing model for the product is expensive and can be complicated, or it could be because I'm more familiar with Cisco licensing, which I find brilliant and easy, compared to Panorama licensing, which could be hell.
Another area for improvement in Palo Alto Networks Panorama is report generation.
It is expensive and suitable mostly in big enterprise environment.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for nine years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The technical support team for Palo Alto Networks Panorama is very responsive. The support staff will call you even after the case is closed, asking you how the support was and that he hopes the same issue doesn't resurface. Panorama support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
I found the initial setup for Palo Alto Networks Panorama easy.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is more expensive than its counterpart Cisco FMC, although I have some clients who don't care about the budget but care more about extra features.
What other advice do I have?
Recently, my company upgraded the version of Palo Alto Networks Panorama for one of the clients, version 10.0.
If you are using Palo Alto Networks Panorama for the first time, I'll advise you not to use it if you only have one to two firewalls or if you only have a small environment. Better use the product if you have four to six firewalls and want centralized management.
I'll also tell you that Palo Alto Networks Panorama requires a higher level of technicality, so you must study a lot before using it. It would be best to familiarize yourself with licensing, threat protection, decryption policies, app override, DoS protection, etc. Still, I can say that Palo Alto Networks Panorama is an excellent product to use.
My rating for the product is eight out of ten.
I'm a customer of Palo Alto Networks Panorama.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Analyst at a outsourcing company with 1,001-5,000 employees
A comprehensive and feature-rich product that is easy to use
Pros and Cons
- "The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good."
- "The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies."
What is our primary use case?
We require Palo Alto Networks Panorama to safeguard internet access for our users. Additionally, we need features such as URL filtering and sandboxing, among other useful functionalities.
How has it helped my organization?
The Palo Alto Networks Panorama was highly useful to us. However, it is important to consider that Palo Alto is a specific solution, and therefore one must be certain about their requirements before investing in it as it can sometimes be overburdening and expensive. Despite this, Palo Alto offers a plethora of features that can be useful if required. The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good.
What is most valuable?
Feature-wise, Palo Alto Networks Panorama had a mix of everything. With the centralized view for the firewall, it was really convenient to have the same rule set for all. We could check everything from the logs, do some packet tracing, and more. In the beginning, we had BrightCloud as a database provider, but we eventually moved to Palo Alto Networks Panorama, which was also convenient. So, we can say that the ease of use was a big factor.
What needs improvement?
The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies. Therefore, the solution should have a more competitive pricing structure.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three to four years. There are a lot of upgrades, so I don't clearly remember the version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten. I may consider increasing the solution's usage.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
In the beginning, the solution was hosted in a data center that was not owned by us but by Verizon. However, when we migrated to SD-WAN, it became cloud-based.
The infrastructure was managed by Verizon towards the end. Therefore, any issues or problems, as well as room modifications, were raised by us through a ticket, and they took care of everything related to the infrastructure. So, it wasn't something we had to deal with directly.
What was our ROI?
I have seen a return on the investment. But maybe we can see higher ROI with other solutions at the moment. So, we are a bit tight on budget now.
What other advice do I have?
I would tell those planning to buy the product that if you really need those features and you are able to afford the price, go for it because it will probably be hard to get by any other product with the same features. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 10,001+ employees
Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
Pros and Cons
- "The most valuable item is centralization and we can get all of the router bases in a single window."
- "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."
What is our primary use case?
Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.
What is most valuable?
The most valuable item is centralization and we can get all of the router bases in a single window.
What needs improvement?
I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for the past four years.
What do I think about the stability of the solution?
The stability is very good and once again I would rate it an eight out of ten.
What do I think about the scalability of the solution?
The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.
How are customer service and support?
Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.
What about the implementation team?
The initial setup was done by the best through one of our senior network engineers.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty average. On a scale of one to ten, I would rate it a five.
What other advice do I have?
I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at a computer software company with 501-1,000 employees
Easy to set up and manage but can be expensive
Pros and Cons
- "The solution offers good logging features."
- "Sometimes technical support is slow to respond."
What is our primary use case?
Our customers are using the product.
What is most valuable?
The solution offers good logging features.
The management is great.
It is easy to set up.
The solution is stable.
I can scale well.
Using a Palo Alto solution is very straightforward.
What needs improvement?
We have faced some challenges with the solution. We had Panorama in the cloud, and then we used Panorama to manage the on-prem firewalls. Then we had some network-centric architecture to connect to on-prem, where we had two separate Palo Alto firewalls on the cloud. From there, we had a direct connect, external direct connect to the on-prem. In that case, the issue we faced was that whenever the traffic left AWS, it went with any one of the subnets, either from availabilities on one subnet or availabilities on two subnets. When we configured Panorama, it was actually behind a NAT device on two separate IP signals, and there were challenges around that.
When we were deploying Panorama in AWS, there were some issues with Panorama deployment in AWS. I was the first customer to deploy Panorama in AWS, and I raised a case with both AWS and Panorama. Then, in the next Panorama release, they enhanced some features, and both came up in the same version. I had to wait for two or three months to get to a resolution.
Sometimes technical support is slow to respond.
The solution is expensive.
Panorama can be a bit difficult compared to other Palo Alto solutions. It would be ideal if they could simplify it a bit.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
Overall, the product is stable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had an issue with scalability.
We work mainly with enterprise-level organizations.
How are customer service and support?
In our region, technical support is not so good. We need to wait if we are reaching out with a P1 case. Sometimes we have to wait for two or three hours. That can be an issue.
Which solution did I use previously and why did I switch?
I do also work with various other vendors.
How was the initial setup?
The initial setup is very simple and quite straightforward. It was not overly complex. It's been two years now since I implemented the solution, and therefore I cannot recall exactly how long the deployment took. While the process was smooth, we did face some integration issues, for example, integrating the active standard Palo Alto to Panorama.
What's my experience with pricing, setup cost, and licensing?
It's a costly product. All Palo Alto products are pretty expensive. Nowadays, people are looking for security and something that offers easy management. Therefore, Palo Alto can easily charge what they want.
What other advice do I have?
We're partners. We handle pre-sales and implementation of the solution for clients.
It's a good product. However, if a company wants to deploy the solution, it should first do a proper study and design it properly. Otherwise, they will likely run into issues.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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