We are using Palo Alto Networks Panorama for a single pane of glass view of our network.
Architect at PepsiCo
Beneficial central management, useful traffic monitoring, and reliable
Pros and Cons
- "Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs."
- "Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama."
What is our primary use case?
What is most valuable?
Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs.
What needs improvement?
Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama.
Palo Alto Networks Panorama should be more robust and resilient.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately two years.
Buyer's Guide
Palo Alto Networks Panorama
August 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of Palo Alto Networks Panorama is good.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have approximately 250,000 users using this solution.
How are customer service and support?
We have a technical support manager from Palo Alto Networks Panorama but their response time could be faster.
Which solution did I use previously and why did I switch?
We previously used Cisco ASA and we switched to Palo Alto Networks Panorama because it is a superior solution.
How was the initial setup?
The initial installation of Palo Alto Networks Panorama is straightforward and the process takes a couple of hours.
What about the implementation team?
We used an integrator to do the implementation of Palo Alto Networks Panorama.
We have four to five engineers that support the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution and it is paid annually.
What other advice do I have?
I would recommend this solution to others.
I rate Palo Alto Networks Panorama an eight out of ten
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Team Lead at Atlas Security
Centralized management and monitoring of Palo Alto firewalls, giving detailed status of the devices, reports on data, logs and events of the firewalls.
Pros and Cons
- "A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. I also like the centralized firewall management feature of the product."
- "A bottleneck in Palo Alto Networks Panorama is the licensing. The licensing model for the product is complicated. Another area for improvement is the PDF report generation because you'll notice that it's missing some details."
What is our primary use case?
Palo Alto Networks Panorama is similar to Cisco FMC, for centralized management and monitoring of multiple Palo Alto firewalls. You can push your configuration from Palo Alto Networks Panorama to all your Palo Alto Networks firewalls. You then receive different data reports, threat reports, threat logs, and system logs. You don't need to log into each firewall to get that information or configure it because you can see or do it all in Palo Alto Networks Panorama. If there is any issue or link failure, you'll find that information on Palo Alto Networks Panorama, so the product is best for the centralized management of firewalls.
How has it helped my organization?
For a few projects, we used Palo Alto Panorama to manage the firewalls.
What is most valuable?
A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. It has easy policy management and control, NAT, PBF, decryption, and visibility.
I also like the centralized firewall management feature of the product.
The technical support for Palo Alto Networks Panorama is responsive.
What needs improvement?
A bottleneck in Palo Alto Networks Panorama is the licensing. The pricing and licensing model for the product is expensive and can be complicated, or it could be because I'm more familiar with Cisco licensing, which I find brilliant and easy, compared to Panorama licensing, which could be hell.
Another area for improvement in Palo Alto Networks Panorama is report generation.
It is expensive and suitable mostly in big enterprise environment.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for nine years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The technical support team for Palo Alto Networks Panorama is very responsive. The support staff will call you even after the case is closed, asking you how the support was and that he hopes the same issue doesn't resurface. Panorama support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
I found the initial setup for Palo Alto Networks Panorama easy.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is more expensive than its counterpart Cisco FMC, although I have some clients who don't care about the budget but care more about extra features.
What other advice do I have?
Recently, my company upgraded the version of Palo Alto Networks Panorama for one of the clients, version 10.0.
If you are using Palo Alto Networks Panorama for the first time, I'll advise you not to use it if you only have one to two firewalls or if you only have a small environment. Better use the product if you have four to six firewalls and want centralized management.
I'll also tell you that Palo Alto Networks Panorama requires a higher level of technicality, so you must study a lot before using it. It would be best to familiarize yourself with licensing, threat protection, decryption policies, app override, DoS protection, etc. Still, I can say that Palo Alto Networks Panorama is an excellent product to use.
My rating for the product is eight out of ten.
I'm a customer of Palo Alto Networks Panorama.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
August 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
Security Analyst at ARINSO Deutschland
A comprehensive and feature-rich product that is easy to use
Pros and Cons
- "The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good."
- "The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies."
What is our primary use case?
We require Palo Alto Networks Panorama to safeguard internet access for our users. Additionally, we need features such as URL filtering and sandboxing, among other useful functionalities.
How has it helped my organization?
The Palo Alto Networks Panorama was highly useful to us. However, it is important to consider that Palo Alto is a specific solution, and therefore one must be certain about their requirements before investing in it as it can sometimes be overburdening and expensive. Despite this, Palo Alto offers a plethora of features that can be useful if required. The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good.
What is most valuable?
Feature-wise, Palo Alto Networks Panorama had a mix of everything. With the centralized view for the firewall, it was really convenient to have the same rule set for all. We could check everything from the logs, do some packet tracing, and more. In the beginning, we had BrightCloud as a database provider, but we eventually moved to Palo Alto Networks Panorama, which was also convenient. So, we can say that the ease of use was a big factor.
What needs improvement?
The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies. Therefore, the solution should have a more competitive pricing structure.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three to four years. There are a lot of upgrades, so I don't clearly remember the version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten. I may consider increasing the solution's usage.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
In the beginning, the solution was hosted in a data center that was not owned by us but by Verizon. However, when we migrated to SD-WAN, it became cloud-based.
The infrastructure was managed by Verizon towards the end. Therefore, any issues or problems, as well as room modifications, were raised by us through a ticket, and they took care of everything related to the infrastructure. So, it wasn't something we had to deal with directly.
What was our ROI?
I have seen a return on the investment. But maybe we can see higher ROI with other solutions at the moment. So, we are a bit tight on budget now.
What other advice do I have?
I would tell those planning to buy the product that if you really need those features and you are able to afford the price, go for it because it will probably be hard to get by any other product with the same features. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 10,001+ employees
Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
Pros and Cons
- "The most valuable item is centralization and we can get all of the router bases in a single window."
- "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."
What is our primary use case?
Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.
What is most valuable?
The most valuable item is centralization and we can get all of the router bases in a single window.
What needs improvement?
I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for the past four years.
What do I think about the stability of the solution?
The stability is very good and once again I would rate it an eight out of ten.
What do I think about the scalability of the solution?
The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.
How are customer service and support?
Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.
What about the implementation team?
The initial setup was done by the best through one of our senior network engineers.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty average. On a scale of one to ten, I would rate it a five.
What other advice do I have?
I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Specialist at Television Broadcasts Ltd
An affordable and easy-to-use solution, though central firewall management could be better
Pros and Cons
- "The solution is easy to use."
- "The central firewall management could be better."
What is our primary use case?
We use the solution for long-term traffic blocks when our management needs to receive information on specific events or for theory testing. Panorama sits on the firewall and manages traffic blocking.
What is most valuable?
The solution is easy to use.
What needs improvement?
The central firewall management could be better.
For how long have I used the solution?
I've been working with Panorama for two years.
What do I think about the stability of the solution?
The solution is stable; we didn't have any downtime.
What do I think about the scalability of the solution?
Our IT department has around four users who manage the solution, and another department has over ten end users.
How are customer service and support?
We contacted technical support in Hong Kong, provided by a local partner of Panorama, and they aren't the best; there is room for improvement.
How would you rate customer service and support?
Neutral
How was the initial setup?
Another division handled the initial setup, but they said the deployment should be easy as it doesn't require complex tasks. It's simple to open the software and configure the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively cheap; I rate it four out of five for affordability.
Which other solutions did I evaluate?
I evaluated another solution, but Panorama is easy to use and deploy, plus the performance is better. I can quickly install policies.
What other advice do I have?
I rate the product seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at DRS
Great stability and a central management component that makes it easy to manage many firewalls at once
Pros and Cons
- "From a configuration point of view, when we are implementing it for large organizations where the customer owns a hundred firewalls, it's just easy to manage them all at one central location."
- "Price is probably one of the biggest things that we struggle with, specifically with Palo, and that's across their whole portfolio."
What is our primary use case?
We are a cybersecurity business, so we are a Palo Alto reseller and integrator. We also use Palo Alto to run our firewalls in our own environment.
What is most valuable?
It's really the central management component that helps us. From a configuration point of view, when we are implementing it for large organizations where the customer owns a hundred firewalls, it's just easy to manage them all at one central location. I think that's probably one of the best features from a visibility component.
What needs improvement?
Price is probably one of the biggest things that we struggle with, specifically with Palo, and that's across their whole portfolio. Also, the tech support could be better.
For how long have I used the solution?
I have been working with this solution for about five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
On a scale of one to five, I would rate the technical support as a four.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is simple and straightforward.
What's my experience with pricing, setup cost, and licensing?
If I were to rate the pricing of Palo on a scale of one to five, with one being really high and five being a good, reasonable price, I would rate Palo as a three.
Which other solutions did I evaluate?
We generally compare Palo Alto with the offerings from Check Point because they both seem to have the majority of the market share here in my region.
From a stability point of view, I think Panorama is better. Check Point is struggling with their current software releases along those lines, and Panorama is very good at releasing new features along those lines. Palo is a lot faster than a lot of the competitors on the market.
What other advice do I have?
I would rate Panorama as an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cyber Ambassador at a comms service provider with 11-50 employees
Easy to use, updated regularly, and helpful for managing multiple environments, firewalls, and locations
Pros and Cons
- "The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same."
- "Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment."
What is our primary use case?
We use it internally to manage the solutions that we provide to our customers. So, we use it to manage our own firewalls and Prisma Access. We also use it to manage managed firewalls. We can also resell it, but we don't tend to do too many panoramas.
We are using version 10.0.7, which is the latest one under version 10. We're not running 10.1 yet. We don't need to run that.
What is most valuable?
The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same.
Our primary issue at the moment is to manage Prisma Access because we just switched over to using Prisma Access for our customers. My newest one is in North America. It is a great tool for that. The fact that you can push out your Prisma Access just dynamically and it changes into Prisma Access Cloud is fantastic.
What needs improvement?
It tends to move along fairly quickly in terms of features because it is a part of PAN-OS. We are waiting on one feature that's on the beta at the moment, but that's because we use Okta as our authentication.
Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment.
For how long have I used the solution?
I have been using it for probably two years.
What do I think about the stability of the solution?
There are no reliability issues.
What do I think about the scalability of the solution?
You can manage multiple environments, multiple firewalls, and multiple locations with it. So, it scales really well.
We have just a handful of admins. We have less than five of them.
How are customer service and technical support?
I have not used their technical support.
Which solution did I use previously and why did I switch?
We've always been Palo Alto. The founders of our company were ex-Palo Alto people, so it is always going to be Palo Alto.
How was the initial setup?
I've been using it for two years, but I didn't actually deploy those instances at Panorama. When we recently moved to Azure, I actually deployed it in Azure, and I had no issues. So, I was a complete rookie in terms of deploying it because I'd never done it before. I did that with minimal assistance from Palo Alto or anybody. So, I would say it is easy to deploy in the cloud.
In terms of updates, PAN-OS releases come every month, six weeks, or so. You have to be running a higher or equal level of Panorama to the firewalls that you're managing. If you're keeping your firewall environments up to date, you also have to keep your Panorama up to date, and with that comes new features. You have to plan for firewall updates more than Panorama, which is just managing other environments. You can pretty much update Panorama whenever you want. There is no customer or firewall outage when you update Panorama. It is just the reboot time. You just download it, install it, and reboot it, and you're done. It takes less than 20 minutes.
What's my experience with pricing, setup cost, and licensing?
We're a reseller, and we're an MSSP. So, we get some extreme discounts.
What other advice do I have?
It is easy if you're used to managing firewalls. Using Panorama to manage the firewalls is not rocket science. It is just another GUI or web UI.
Palo Alto is really good at innovation, adding new functions and features, and rolling those out on a regular basis. So, they're going in the right direction. As long as that keeps happening, they are good. They should just keep adding and improving.
I would rate Palo Alto Networks Panorama a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.

Buyer's Guide
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Updated: August 2025
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