Microsoft Remote Desktop Services Primary Use Case
In a way, we have some virtual solutions, at least RDS from Microsoft Hyper V. That's what we're using today, but not for everyone. Some people do use it. It's more like remote desktop. It's been a long time, at least since Windows Services 2008 or around 2010.
Today, most of our users, among three or four companies sharing software like the ERP system, work on individual workstations or laptops. That's really the main use across the companies today, however, it would sometimes make sense to look at remote Desktop or VDI. My impression is that most solutions, especially today, make sense for large corporations with two thousand seats or more.
So far, we have not used anything besides remote Desktop for, for example, accountants working from various locations or not based in our offices. That's really how we do it today.
View full review »We use it primarily to provide virtual desktops to our end users, which allow them to access email, word processing, and other essential applications.
View full review »PE
Phil Ernst
Chief Technology Officer at a computer software company with 11-50 employees
My primary use case for Microsoft Remote Desktop Services is for remote access to a work computer, which includes working from home and accessing a work computer or server management. It involves being able to remotely access the server and get to the console.
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Buyer's Guide
Microsoft Remote Desktop Services
June 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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My current use case for Microsoft Remote Desktop Services is connecting to services which are specific to a remote location because I am working from India. There are times that I need to connect to those services, so via Microsoft Remote Desktop Services, I access that system because I need to connect to VPN. Some services are specific to a particular location and shouldn't be accessed here, so I connect to that Remote Desktop to use it. It's mainly for support and management activities.
View full review »MN
MuhammadNadeem2
SAP manager at Pakistan Telecommunication Limited
My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.
AA
Anto Anish
Consultant at NatWest Group
We have a lot of Microsoft services configured for different applications. We use the solution to access them.
AP
AngeloPerkusich
Executive Director/ Head of Innovation at Universidade Federal de Campina Grande
We use it for file repositories, project sharing with Teams, and most of our business intelligence work. We manage around 30 to 40 projects using these resources, mainly on SharePoint.
We use SharePoint here since we're a public university. We have access to all Microsoft platforms. Also, we use Google for email, but they're restricting access for public universities, so we're mostly migrating to Microsoft.
View full review »I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services.
View full review »My company uses Microsoft Remote Desktop Services for our company's accounting software, which doesn't have a cloud solution. In our company, we deployed a server with the help of Microsoft Remote Desktop Services.
The solution is a remote desktop service to connect outside our company.
View full review »I primarily use the solution as a remote desktop. I'm using it over a VPN and SSH too.
View full review »We use the solution for accessing services in our infrastructure, and also, since it's a remote service solution, the desktop infrastructure.
View full review »My current role is as an Assistant General Manager in Point Application Services. I am a global administrator for Microsoft 365. We chose this solution based on the requirements we had.
View full review »I use the tool to switch to my company’s Windows desktop from my personal system.
View full review »We primarily use the solution for security purposes. For example, blocking copy-paste.
View full review »The users connect to a central server and share the physical or visual server resources. They use the remote desktop environment for office documents, operations, and company-specific programs.
View full review »We have many customers that are using Microsoft Remote Desktop Services for publishing internal applications through the services. The process involves virtualizing applications for internal and external users and making them accessible through Microsoft Remote Desktop Services and reverse proxy services. By doing so, users can indirectly access the applications without logging into the server directly. The solution is used mostly for external company users.
View full review »We primarily use the solution for remote desktop services. It can be used locally or on the cloud. It's on every single Windows machine.
If you need a remote desktop for Windows 10, or Windows 2016, you use RDP, which is Remote Desktop Services.
View full review »NM
Nurah Muhamme
Head, Technical Operation at mynic
The product helps assess our system.
View full review »The solution is primarily for remote desktop services. It's used to start up a desktop service, and we can use a password and a user name to work remotely on other servers.
View full review »We use it in our bank.
We have some servers, and more than two users go remotely with them. We prepare with the Microsoft engineer servers that take them and the license for the users when they need them.
View full review »We use it on the customer side. We use the product as remote desktop services.
View full review »I primarily use the solution for online work.
View full review »PB
Pascal Burume
IT consultant at Secoptrial
I was exploring a different feature, particularly trying to deploy active directory domain services. Hence, as an IT administrator, I needed to enable a Remote Desktop Service feature that allows me to connect remotely to the server in just a matter of seconds, so that was my use case for Microsoft Remote Desktop Services.
I was trying to install Microsoft Office on the computer remotely, which means connecting to the server through Microsoft Remote Desktop Services to see if the server has access to the internet or whenever an update needs to be installed.
RS
RafalStas
CEO at a tech services company with 11-50 employees
We primarily use the solution as a remote desktop.
View full review »The first use case was related to the development and testing environment. Before COVID, it was also for remote connections for work from home, to have access to a protected environment.
View full review »FG
Ferdi Graupe
Independent Consultant at Business Connexion Namibia
We use it to connect to the legacy system.
View full review »We use the solution for support and remote access to servers.
View full review »NA
NATARAJA ATMAKURI
Professional : Quality at cigniti
We have some of our client applications deployed onto the RDS platform, and we need to test those applications through RDS Web Access. We need to test how external users access these applications from different networks, like the cloud gateway or external locations. As a part of the QA team, I need to check if users can access the applications without any issues.
View full review »DB
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We use the solution as a remote desktop. It allows us to access Windows services.
View full review »We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas. I think that is very flexible in order to provide the correct maintenance and deploy the services.
I use RDS to connect our servers.
View full review »FP
Francesco Pisacane
Group Cyber Security Manager at Tod's SpA
It allows me to remotely take control of a desktop if my wife or son has a problem.
View full review »We use the solution for remote access. I use Microsoft Remote Desktop Services to troubleshoot or reboot the service of my mobile or tablet applications.
View full review »DK
Dimitar Kavrakov
CEO at iSolute Ltd
The solution helps users to access desktops remotely.
View full review »We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.
Microsoft Remote Desktop Services is used to connect to other systems.
View full review »JG
Jim Graue
Support Technician at a non-profit with 1-10 employees
We predominantly use RDS to connect up to a computer and a LAN. We are non-profit and help other non-profits with their technology. We are customers of Microsoft.
View full review »We use Microsoft Remote Desktop if we want, for example, to help a user that has a problem. We can also use it to take the control of a computer on a remote location.
View full review »We're using Microsoft Remote Desktop to remotely log into computers via terminal services.
View full review »I'm a technical manager and we are customers of Microsoft.
View full review »Our use case is two-fold. We use it for securing workplaces in our on-premise environment for remote users. We also use it for management. We manage most of our environments from a secure remote desktop in our data center. We connect through a remote desktop gateway with a two-factor application installed there.
When I'm in the office I use the solution to connect to another server to look at files or services that are running, things like that. When working from home I use it to connect to our VPN and then to my work computer and pretty much do everything that way. I'm a senior software analyst at an educational institution and I believe we have a partnership with Microsoft.
View full review »We use Remote Desktop Services for a few things. My experience started with Microsoft Remote Desktop when I tried to reuse really low power desktop machines to turn them from these desktop machines into class remote desktop terminals. That is my initial experience with Microsoft Remote Desktop. My most current experience with Microsoft Remote Desktop is using a specific Microsoft product on the servers where you don't have any chance to administer them using the web browser. SCCM, active directory administration and other Wintel server roles are most handy and the most secure to administer from the Microsoft Management Console. Therefore, you need to do it at least from some instance of the Microsoft windows server.
MK
Mitja Kelenc
System Organizer at a translation and localization position with 1-10 employees
We have a group of users who work remotely for us, as well as others who connect to our computers from various locations.
View full review »CD
Chirag Dash
Software Engineer at Apmosys Technology Pvt. Ltd.
If any of our clients using the internet are facing an issue, we connect Microsoft Remote Desktop Services and troubleshoot the exact issue.
View full review »I use Remote Desktop to do a credential swap where it goes from being the explicit user accessing the endpoint to a privileged credential.
What I do is, in the connection process with RDP, the user logs into the PAM tool as first name.last name, which is his normal domain account. However, BeyondTrust, with the remote desktop connection, substitutes the user's first name.last name with a privileged credential that looks like his name. It would be like A-first.last. This is so that we can also perform session recording and keystroke logging, as well as keep a detailed log of who is connected to which desktop and which account.
View full review »HB
Helberth Bayona
ENGINEER IT at SYAC
We use the latest update.
View full review »DS
Daleep Singhal
System and DBA at a energy/utilities company with 1,001-5,000 employees
We are using Microsoft Remote Desktop Services in one of our departments and we connect to our applications through this solution remotely.
View full review »JA
Jose Adan Arias
Network Consulting Engineer at TECNOLOGIK
We use this solution to test the conductivity from the user to the server equipment.
View full review »JA
Joe Appelgryn
Implementation Engineer at Border Business Systems
We are using Microsoft Remote Desktop Services for small-scale virtual desktop applications. It is utilized for normal desktop usage.
View full review »AS
Ahmed Saad
Tellers at a financial services firm with 1,001-5,000 employees
I am using this product to do my PowerPoint presentations, keep my records, and perform my database queries.
I also use it for integration.
View full review »The primary use case of this solution is for application virtualization, actual application location, and location setting.
View full review »We primarily use this product for application virtualization and application sharing.
View full review »We are a solution integrator and Microsoft Remote Desktop Services is one of the products that we have been implementing for our clients. This software provides a Windows 10 desktop on a virtual machine.
It's a multi-session VDI solution that allows people to work from home. It allows users to access company resources and applications, which is important because we don't want them using their personal home networks to access corporate devices. This helps prevent problems such as the introduction of a computer virus from home to office.
View full review »GS
Geeth Shammika
System Engineer at KBSL Information Technologies
We are a solution provider and this is a product that we implement for our customers.
We use Microsoft RDS in conjunction with VMware for desktop virtualization.
View full review »This is our primary tool for monitoring our services.
View full review »YY
Yasser.Youssef
IT Infrastructure and Operations General Manager at a financial services firm with 51-200 employees
We are using Cisco AnyConnect to create a VPN that Microsoft Remote Desktop Services uses to connect to and control a remote computer.
View full review »The primary use case of this solution is to improve mobility and to access current sessions from different locations.
View full review »We use this solution for remote desktop services.
View full review »I use the solution to connect to different servers.
View full review »RH
Ramon Hinojosa
Director at Empaco
Our primary use case is for accessing Visual Basic.
View full review »Buyer's Guide
Microsoft Remote Desktop Services
June 2025

Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,170 professionals have used our research since 2012.