Microsoft Intune Reviews

We are a system integrator who provides services to a variety of customers. I have provided this solution for a couple of my customers.

Microsoft Intune is primarily used to apply compliance requirements, install updates, and prevent users from sharing data because it is, part of the EMS, not just Intune.

For the price, the features included with Microsoft are appealing.

That is subjective because I haven't used anything other than Intune for MDM and MAM. We were fairly satisfied, I would say, but there are always a few things that our customers mention, such as this was simple.

Compatibility is another point raised by the customer. Microsoft is always a little behind when it comes to compatibility.  For example, Microsoft does not support Linux. or, any other platforms offered by other vendors.

The remote screen support and remote assistance were two features that we greatly missed in Intune. According to our customers who use Workspace ONE, it is available. For example, you can get remote assistance for an iPhone, which is somewhat reliant on a third-party solution, for Microsoft. We were not able to do that for testing purposes, we faced some challenges. We had to purchase an additional subscription from Teams Viewer.

Microsoft Intune lacks the ability to provide seamless remote assistance or remote control.

I have been familiar with Microsoft Intune for approximately three to four years.

Getting assistance from Microsoft is a difficult task, as we have noticed over the last few years that service is deteriorating. 

It's deteriorating in the sense that you don't get the proper resource the first time you call, message, or email. You should wait or inquire first. Normally, the person you are aligned with is usually someone who works on the front lines. On occasion, we may ask the support team to connect us with the appropriate individual or escalate the ticket.

This is my personal experience with Microsoft. I can't compare it to anything else.

Based on my conversation with my customer, they say that VMware Workspace ONE is easier to install.

While I have not tried to install VMware Workspace ONE myself, I don't find Microsoft Intune to be difficult to install.

No one can compete with Microsoft when it comes to price, and the features it is offering.

They bundle different things with EMS. 

EMS, which is a suite that includes Intune, along with some other products is still extremely competitive with other competitors. 

At the moment, I'm comparing it to VMware Workspace ONE.

I was comparing Microsoft Intune to VMware Workspace ONE, or EMS as it is more commonly known.

I would rate Microsoft Intune an eight out of ten, but when you add in the rest of the products, such as AIP and Azure Premium, I would say nine.

Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.

I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.

If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.

They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.

The stability is quite mature here in Australia.

The scalability is quite good.

The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good

Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.

If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.

If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.

If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.

I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.

A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.

However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.

We use it for mobile device management. Android devices, iOS devices, Windows devices, computers, and so on are managed with the help of Microsoft Intune.

It's easy to manage and easy to configure.

We use it to completely manage the devices and access policies. We have app protection policies as well. So when it comes to any person who is outside my current organization, he won't be able to access anything if he's not authenticated. That's a really great feature because data security or data privacy will still be there.

I see room for improvement with respect to China and Android devices. If we get Intune for China for the Android devices, it would really be a win-win situation. The devices we are using to manage devices in China are partial MDM and not complete MDM.

China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center.

With barcoded scanners, it works really well in countries where Google is not blocked, but again, it's a challenge when we have to install Microsoft Intune where Google is blocked.

I've been working with Microsoft Intune for roughly three years.

It's deployed on the cloud itself, and we have 10,000 plus users.

Technical support is not great. If you open up a case, it may remain there for a long time. I believe that they may have a lot of customers and that's why we don't get the response immediately. Also, with these difficult times with COVID-19, they may be facing other challenges.

We used AirWatch and switched because we were facing a lot of issues with the product. Some things were really great, but some things were not.

Maintenance took a lot of time because it was on-premises. Every month, we had to do upgrades and patching of all the servers.

Too much information was provided regarding the initial setup, and it was too difficult to understand sometimes. You would have to read each and every article and try to understand exactly where and what you need to deploy. That's a bit challenging, but if you have seen the videos or attended Microsoft's training, then it's easier.

I attended the training and was able to configure and understand really well. However, if you give it to a layman, then it would really be a challenge.

Hardly any maintenance is required, so a few people will be able to handle the occasional issues and iOS upgrades.

Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate.

Microsoft Intune is a great product, and you should use it. You can do wonders with this particular product. So, on a scale from one to ten, I would rate it at eight.

We have some security policies pushed to our laptops, and we use Microsoft Intune to mainly monitor if they are up to date. The reason why we use it is to keep the patch levels on par for our end points. 

Now, we have an automated registered inventory of all our laptops, and we know exactly which software needs to be updated.

It is easy to use and easy to roll out with low impact on users.

It is stable and scalable as well.

Also, the central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored.

The pricing could be improved.

As for additional features, full integration with Microsoft Office 365 would be great.

We have been using Microsoft Intune for half a year or so.

It is a stable solution.

Microsoft Intune is a scalable solution, and we have about 142 users.

We've still got a few more end points to roll it out on, but our increase will be in functionality. Now, we're only looking at updates, but in principle, we can actually push security policies as well.

The initial setup was straightforward and easy to roll out.

Our own technical staff implemented it, and it took about one month.

I would advise that you educate your staff first before rolling it out. Give them ample education and training on how to implement it and on how it's going to be used.

The biggest lesson I learned from using Microsoft Intune is that the central administration con dashboard is very easy to use and provides very good oversight on all we want to monitor.

I would rate Microsoft Intune at nine on a scale from one to ten because it's so easy to use and easy to rollout with low impact on users.

We use it for proposing solutions to customers and for co-management of the end-user devices, as well as for unified endpoint management. We also use it for mobile device management.

Internet-based access with security is what I have found to be most valuable.

It is also a stable and scalable solution. We have not had any issues with technical support as well.

The initial setup is straightforward too.

Currently, for a new customer or when a device refresh occurs, I can introduce Microsoft Intune as a unified endpoint management solution. However, for an existing customer who has an SCCM it would need to be upgraded to an MECM first before I can introduce Microsoft Intune.

Microsoft even recommends it as a co-management solution because even if I need to go for UVM as a unified endpoint, I need to rebuild all the missions, which is not practical. So, they need to look into it and provide an easy and flexible moment to UEM.

I've been dealing with Microsoft Intune for at least fours years.

Stability-wise, it is good and stable.

It has very good scalability.

We have had no issues with technical support.

The initial setup is easy. Deployment usually takes around eight weeks of time, including pilot testing. We do requirement gathering, designing, and building, so it takes us a minimum of eight weeks.

From a solution perspective, I always recommend that you go for it. From a scalability aspect and on managing the devices over the internet and ensuring that the security of the devices for customers is always taken into account, we always recommend to Microsoft Intune.

On a scale from one to ten, I would rate this solution at nine.

It is used for mobile device management. We use it for mobile phones and even PCs. We have its latest version.

Its protection policies are most valuable. It protects mobile devices as well as individual apps.

It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy.

They need to add more group policies. I know that they are already working on it, but this is something that I would like them to do quicker. Intune currently does not have many group policies that you can deploy. It is quite limited in terms of group policies. For example, if I want to disable the password manager on my browser, I can get support in Google Chrome, Internet Explorer, and Edge, but not with Firefox. It would be ideal if they can add some of these things.

Its reporting, which is very limited at the moment, also needs improvement. I can see basic information, such as how many devices are enrolled, but I can't get customized information. It will be great if they can add report customization.

Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side.

They need to provide better support for complicated issues. They also have a long turnaround time for resolution in regards to overall escalation.

I have been using this solution for three years.

It needs improvement in terms of stability. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side. It is not very stable. Sometimes, it works instantly, and sometimes, something goes wrong, and you get stuck there. It is not consistent.

It is pretty scalable because you can also integrate on-premises stuff. You can also integrate it with SCCM.

When I contact technical support, I normally find the junior engineers to be not that good. They're just good with the basic issues. If there is something complex, you have to escalate the case, but they take a lot of time to escalate it. After the escalation, they are able to fix the issue, but the overall time they take to solve an issue is too much. Sometimes, the solution is very simple, but the process of escalation takes too long.

I find it pretty straightforward, which could be because I have been working on this solution for three years. It mostly involves clicking the Next button. It will also depend on your requirements and policies, but it is generally straightforward.

Microsoft documentation is a very good place to start. They have done a great job for beginners who want to deploy Intune in their organization. They have done a good job in describing different scenarios in the documentation. I would advise starting with the documentation and doing some certification as well.

I would rate Microsoft Intune a seven out of ten.

It has a useful device management feature.

I guess they have been working a lot on the current features, but the active directory core features like group policy management are still missing. It would be better if I could integrate it with my core group policy.

I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise.

Integration with other products could also be better. If I want to integrate with AirWatch, I have to do a lot of manual stuff and a lot of middleware changes. Technical support could also be better.

I have been using Microsoft Intune for the last three years.

The support is not very good. It's very poor. At least at implementation time, Microsoft should support or should have a team who can support instantly or rapidly. But the process remains the same for the support, and I have to call, and I have to wait for four to eight hours, especially if I'm migrating from AirWatch, Mobility, or some other applications.

AirWatch is a bit complicated, especially during a disaster or when something happens. Their technical support is very poor, and Intune is far better.

The initial setup is easy. We can complete the Intune implementation in one hour, but for the base configuration, we require Microsoft support. Because at the end of the day, it's a cloud product, and we don't have many resources on it.

The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer.

On a scale from one to ten, I would give Microsoft Intune a nine.

It is mainly used as an endpoint management tool for MDM. We are using it for Windows devices, iPads, and Macintosh devices. 

We have its latest version. It is mostly cloud-based or SAS only, and we have a couple of clients that use hybrid.

The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android.

It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement.

I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console.

I have been using this solution for four years.

Outside of a couple of little hiccups, it is very stable.

It is scalable. 

Overall, they're pretty decent. Their response time is sometimes a little slow, but they do get back to you and offer assistance.

I have used Workspace ONE. Workspace ONE works really well for iPads and Androids. I haven't used it recently for Windows. They had just started to sort of delve into that arena, but I can't really say how well it works because I haven't really tried it on Windows 10. Workspace ONE is far superior when it comes to iOS and Android OS. If I remember correctly, they're comparable in price.

It is straightforward for somebody who has got experience. It is certainly not something that somebody who came off the street can do easily. There is a lot of documentation, but the documentation varies widely, and it can be difficult to set up. Microsoft does offer some good support and assistance with it. If you have a user base of 300 devices or more, they'll actually walk you through the entire setup and assist you.

Currently, I am solely providing support for eight different clients who probably have over a thousand devices in total. So, the maintenance isn't difficult.

Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure.

If your clients have Office 365, and they're not using Intune, they should be.

I would rate Microsoft Intune a six out of ten.