Microsoft Intune Reviews

We use Intune for device management, including policy management, application deployment, and patching.

Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access. 

After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune. 

Intune's most valuable features are the device, compliance, and configuration policies.

One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.

We have used Intune for about two years now.

Intune is stable. 

Intune is scalable. 

I rate Intune support a 10 out of 10. They're responsive.

Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support. 

It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.

We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.

Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package. 

I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,

I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

I have been using Microsoft Intune for two years.

Microsoft Intune is a stable solution.

Microsoft Intune is a scalable solution.

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

Neutral

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

We have three different categories of staff, and we are able to create and enforce policies based on each category.

We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

I have been using Intune for six years.

It does not have any problem.

It is scalable.

We were not using any similar solution previously.

We have it on a public cloud. We have Microsoft 365. 

It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

We had a Microsoft partner for some configuration and training. We did not have any issues.

We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

We did not evaluate other options.

I would recommend it to others. I would rate Intune a nine out of ten.

We propose Intune for information protection. We integrate Intune for application management and protection of company information on mobile devices.

It's normally able to meet 100% expectations of our customers. 

Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers.

I've been working with Microsoft Intune for more than five years.

It's stable.

It's scalable. Our client has 1,000 people.

I'd rate them a ten out of ten. All of the ticket questions are answered. 

Normally, customers need a pilot. It takes around two or three weeks for the pilot. After that, we do the deployment. We start with a limited number of policies. Overall, it's done in three to four weeks.

We have five people in the company for implementation.

Its price is fair. It's a normal price. It isn't too expensive or too cheap.

Overall, I'd rate it an eight out of ten.

We use the solution to manage the Microsoft apps on company-owned devices. 

The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

Microsoft Intune needs to improve the initial login process.

I have been working with the product for two years. 

Microsoft Intune's stability is good.

We have seen ROI with the tool's use. 

We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

Mobile device management is most valuable.

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

I've been using this solution for three and a half years.

It's stable. I'd rate it an eight out of ten in terms of stability.

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.

We primarily use Intune for compliance monitoring and managing mobile devices. Once we fully integrate the entire Asian region, the solution will cover between 500 and 800 users in our company. 

Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely. 

The most valuable feature is Intune's ability to lock and remotely wipe devices when a user loses them. We can prevent any unauthorized access.

It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect.

We haven't started using Intune yet, but I've been evaluating the solution for the last three months. We're still waiting for our primary tenant to be provisioned.

I rate Microsoft Intune's stability a nine out of ten. The Microsoft platform has been mostly stable aside from a global Outlook outage during our test period. 

I rate Microsoft Intune's scalability a ten out of ten.

We used the MDM included with Google Workspace, but we transitioned to Microsoft because we were unhappy with the platform. Managing files and data wasn't intuitive, so it didn't meet the needs of our growing company. Most of my users complained about losing data while using Google Workspace. Unlike SharePoint, Google Workspace doesn't sync automatically so that you can work remotely offline.

SharePoint saves all your work locally and updates it when you connect. It's easier to use and a better platform overall. Google Workspace is a good platform, but it can't keep up with our growth.

I rate Intune a nine out of ten for ease of setup. I have a lot of experience with Microsoft, so it was straightforward. We have a hybrid environment with an on-prem 2019 Windows Server and Google Workspace. We're slowly transitioning from Google Workspace to Microsoft 365 and shifting from an on-prem Windows Server to a hybrid environment on Azure.

Our deployment is still in progress, but it's expected to take six months. The deployment includes not only our Philippines office but also branch locations throughout Asia. 

We started by evaluating the solution to see how user-friendly and compatible it was with our organization. Next, we created a training program with the help of the partner and vendor to introduce our users to the Microsoft platform. From there, we are face-to-face training in each country. The deployment team consists of eight people from our company and three from the vendor. 

I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall. 

I rate Microsoft Intune a nine out of ten. I give high marks to Intune for scalability, ease of use, and simplicity of management. The transition from Google to Microsoft has been seamless. There is room for improvement. For example, I would like it to be more adaptable to non-Microsoft operating systems, such as Android and iOS. I would give it a 10 out of 10 if it offered the same functionality on iOS and Android that Windows users have. 

My advice to potential users is to evaluate the platform while trying to understand your company's needs and how it fits into the larger picture. 

When we develop, it's used for multiple different solutions. It could be anything, such as a portal, field services, web development, web apps, and lots of other different things.

For me, there are many strong points in the solution. Firstly, the skills are readily available. That's one of the things. There's a lot of Microsoft expertise in the market. 

Also, they've invested a lot in their software and continuously updated it. So I think those are the things that are very important to us.

There is room for improvement in integration and security as well. Those are areas that clients are always concerned about.

So, in future releases of the product, I would like to see better integration as well as enhanced security.

I have been using Microsoft Intune for seven years now. We are dealing with the latest update of Microsoft Intune. We have started working on it, and our developers and other personnel are currently getting certified for it.

It is a stable solution. I would rate the stability an eight out of ten.

I would rate the scalability an eight out of ten.

We have over a thousand endpoints using Microsoft solution.

Customer service and support are helpful and responsive.

Positive

If you've got the right skills, the initial setup is not that difficult. It is very quick to set up. It doesn't take long. 

Some customers have benefited from it.

We work with all Microsoft products,  like .NET, and a lot of development around those areas. 

Another one, Arc Systems, is a current platform that we use.

I would recommend using this solution. Overall, I would rate Microsoft Intune an eight out of ten. If they could make the integration a lot easier, it would be better.

Our use case is relatively typical; we primarily use the product for managing Windows laptops, pushing policies, and some configurations. 

The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies.

The reporting could be improved, as it's pretty poor compared to other products of this type. 

Patching needs improvement, as it hasn't been working well recently. 

We've been using the solution for over two years. 

The solution is very stable. 

The scalability is there, and it's automatically based on the number of users in the back end, so we don't even need to think about it.

The tech support is excellent, and I give them a nine out of ten.

Positive

At my old organization, we used Microsoft System Center Configuration Manager (SCCM), which is more of an on-prem system. Microsoft seems to have recognized that everyone is moving to the cloud, and I expect they will bring SCCM's capabilities onto Intune as a kind of product upgrade.

SCCM is a more versatile tool than Intune; we can't patch third-party applications in the latter, which is a significant headache.

The deployment was pretty straightforward; the solution came in a prebuilt configuration, and we just needed to enable it in our Azure domain.

As the product is cloud-based, we don't have to do any maintenance as a customer. 

Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version. 

I rate the solution eight out of ten. 

Those considering the solution should look into it because it may already be part of your license or available with a small upgrade. Once upgraded, you have a tool and don't need to bring in another one. The deployment is simple, there is no other third party and no agents to be deployed. You also have a dedicated console that provides visibility and management, which is very easy to handle.

I'm using all the services that Intune provides, including managing Windows 10 devices and mobile devices, with both the mobile application management and without enrolling the devices. I use it for deploying configuration profiles, compliance and app protection policies, as well as onboarding Windows 10 devices to the Defender portal.

I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune.

For mobile device management, especially for the Windows operating system, it's quite impressive. But it would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure.

Another area for improvement is the reporting structure. For example, currently, when deploying Windows 10 or Windows 11 updates, I don't get any detail or structured reports showing which updates are installed on the devices. It only gives me information on whether the update policy has been successfully deployed on the device or not. That type of installed-updates detail would be helpful.

I've been working with Intune for more than four years. I'm part of a support operations team managing clients' infrastructures on Intune.

The product is very stable. If you have to think about managing devices securely, go with Intune. Although I have not used any other mobile device management solutions, Intune is very reliable and it's hardly out of service at all.

From the start of my career, I have been managing clients in Europe but Microsoft has no boundaries when it comes to using Intune. There are certain services that are restricted to specific regions, but that is not the case with Intune. It can be used in any region and with any number of users. I have managed environments with 5,000 to 10,000 devices enrolled in Intune.

If there is a service outage, that is made very clear on Microsoft's service portal in the admin center. But if an issue comes up where, for example, a policy deployed from Intune has not been received on a device, it is very difficult to evaluate whether the issue is with Intune or the device. In that scenario, Microsoft itself is confused about whether the situation has to be escalated to the desktop support team or the Intune team.

Other than that, everything is good.

Neutral

The initial deployment process is very straightforward. It's software as a service. You just buy the subscription and start using it. It's not the case that there are very complex configurations or prerequisites to start off.

It does not require any maintenance on the customer's side. Microsoft takes care of all the maintenance.

Having devices managed at scale and maintaining security posture are, of course, value-adds, in comparison with the cost our clients pay to purchase the service. It is worth it.

Microsoft offers different licensing structures. It offers standalone licensing for Intune, but Intune is also included in other licenses, such as for Microsoft 365, E3, and E5, Business Premium, and Business Standard.

There are other MDM solutions, like Workspace One from VMware, which has support for server operating systems as well. I've never used it but I did a quick comparison of the supported operating systems.