Kaseya VSA Reviews

We use Kaseya VSA for simulation for customers also using the service.

Kaseya VSA's best features are auditing and reporting.

Kaseya VSA could be improved with more features to support the latest operating systems. In the next release, Kaseya should include mobile device management.

I've been using Kaseya VSA for over a year.

Kaseya VSA is stable.

Kaseya VSA is scalable.

The initial setup was straightforward and took about a week.

We used Kaseya for the deployment.

Licensing is available on a yearly basis and is priced per node.

Before implementing Kaseya VSA, I'd recommend reviewing the white papers and data sheets that Kaseya has produced and requesting a demo so you can review and utilize what the solution has and can produce in your environment. I would give Kaseya VSA a rating of eight out of ten.

We primarily use the solution for remote management and remote control.

The remote management is quite good. Also, the patch management and service desk are great features of the solution.

Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. 

The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. 

Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done.

It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches.

In general, the stability has been good.

On the cloud deployment model, scalability is very easy. We currently have four to five techs on our solution.

Technical support is good. It can always be improved.

The initial setup is not complex if you use the cloud deployment model. There are some configurations that are not easy to find. You may also not know what the impact on the system will be if you change configurations. In general, the basic items are easy, but if you want anything beyond the standard setup, it's a little bit complex.

The time it takes to deploy the solution depends on the organization. In our case, we did a migration, but if you just start from zero, probably it's easier. For us, with the migration, deployment took about three or four weeks.

You need two people for deployment.

We handled the implementation ourselves.

We used to use the on-premises deployment model, but we have since moved to the cloud.

I would rate the solution eight out of ten.

We use Kaseya VSA for software and patch management.

I like the remote control, audit, inventory, patch management, software management, and monitoring features.

The agent-based monitoring solution can be improved. I think they need to be updated. The remote control feature could be better. It would also help if they had a mobile device management feature.

I've been working with Kaseya VSA for more than a year.

Sometimes patching is unreliable. I haven't encountered any other issues.

Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their website and ask for support. 

On a scale from one to five, I will give technical support a four. 

I gave them a four because they don't always fix the issues that I encounter. For example, they suggest fixing the problem on the next version or the next enhancement.

The initial setup was difficult for me. It would help if you had the license and SQL driver for onboarding successfully.  

I think it costs more than ManageEngine.

I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution.

On a scale from one to ten, I would give Kaseya VSA an eight.

IT outsourcing.

IT services for our customers.

• Administration
• Maintenance
• Patching
• Monitoring
• Helpdesk.

Making the helpdesk more user-friendly.

We are service providers. We use this solution to deploy our services to our customers.

The most valuable part of this solution is the security features that it offers.

I would like to see more features included that are related to security. We are a company that is selling solutions for security and our customers often ask for more security features.

If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.

Kaseya VSA is installed on the cloud.

The dollar exchange rate in Brazil is very high, so the price should be better for our country. 

More generally, the pricing could be better in the different regions.

I would rate this solution a seven out of ten.