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reviewer2900106 - PeerSpot reviewer
Integration Engineer at a retailer with 5,001-10,000 employees
Real User
Sep 17, 2026
Centralized endpoint management has strengthened security response and streamlined remote support
Pros and Cons
  • "The security issue we had a few months ago really shows how Ivanti Autonomous Endpoint Management improved things for us; it saved hours and hours of work and hours of research, and we were able to comply with some of the things that the security company was asking us to do within hours, which I believe would have taken us days, maybe even weeks, depending on where the devices were."
  • "Sometimes I find that the reporting in Ivanti Autonomous Endpoint Management is too detailed, and I would appreciate the ability to customize my reporting a little bit more."

What is our primary use case?

Ivanti Autonomous Endpoint Management is our main solution to manage all of our endpoints. Our help desk uses it to remote control devices. We use it to install and uninstall software and to look at the status of machines, such as whether they are running out of disk space. There are numerous uses that we give to it.

A specific example of how my team used Ivanti Autonomous Endpoint Management recently involves an issue where we found that a number of endpoints had malicious software installed on them. We used it to first find which machines had it and then remove that software from those endpoints. It was incredibly useful and saved us a tremendous amount of time.

Our help desk uses it to remote control devices, which helps for remote users who do not connect to our corporate network very often. However, they can still contact remote workers to ensure that everything is okay, and when they have issues, they can remote control in. This saves a lot of time and trouble for everyone involved.

How has it helped my organization?

Ivanti Autonomous Endpoint Management has had quite a huge impact on us. Whenever we had to do maintenance on the EPM servers, which we still have, the maintenance window had to be very tight because our help desk could not remote control machines. Having Neurons makes my life so much easier. The help desk has access all the time, and the alerts are very clear when there is going to be maintenance on the systems, but it never impacts us. The maintenance windows are always very small, which is something I do not have to worry about, and that makes my life so much easier.

An issue we had a few months ago really shows how Ivanti Autonomous Endpoint Management improved things for us. It saved hours and hours of work and hours of research. We were able to comply with some of the things that our department was asked us to do within hours, which I believe would have taken us days, maybe even weeks, depending on where the devices were.

What is most valuable?

The best features Ivanti Autonomous Endpoint Management offers include super useful reporting. I love to drill down into endpoints, but I also appreciate the overall view of my endpoints as well. We have been getting security alerts and insights into our network. It is also very useful when offboarding users, as you can use their username to see all the devices they work with. I also appreciate the simplicity of the UI; it is easy to manage and navigate around.

Reporting is something that we rely on a lot. With so many devices all over the place, we did not always feel that we had control over all of the devices, but now with this solution, we can make reports and figure out where our devices are, what they are doing, what their status is, and who is using them. Those reporting capabilities are very useful. I would also say the UI being so easy to navigate is very intuitive, so if I need to drill down suddenly into one machine or onto one user, it is super easy to do. Both of those features are something that I appreciate.

What needs improvement?

Sometimes I find that the reporting in Ivanti Autonomous Endpoint Management is too detailed, and I would appreciate the ability to customize my reporting a little bit more. I also wanted to mention that sometimes the remote control is a bit slow, and while I understand that we are reaching out to machines and hopping across a lot of networks, I would appreciate some improvement there.

Buyer's Guide
Ivanti Autonomous Endpoint Management
September 2026
Learn what your peers think about Ivanti Autonomous Endpoint Management. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,422 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Ivanti Autonomous Endpoint Management for probably about two years now.

What do I think about the stability of the solution?

Ivanti Autonomous Endpoint Management is stable.

What do I think about the scalability of the solution?

The scalability of Ivanti Autonomous Endpoint Management is super easy, ridiculously easy.

How are customer service and support?

Customer support for Ivanti Autonomous Endpoint Management is fantastic. Possibly because we have a TRM, but overall, we have had really good support when we have had to open tickets, and we have gotten pretty quick responses.

Which solution did I use previously and why did I switch?

We were using Ivanti EPM on-prem before, and we switched to Ivanti Autonomous Endpoint Management because this is the next generation that fits much more into our profile with remote workers. Overall, it just makes sense to move toward the cloud.

What was our ROI?

I do not have specific numbers, but I know we have saved time for our help desk support and also for myself and our team. Regarding money, I believe we will see savings down the road because we are transitioning from EPM on-prem to using Neurons fully. We are definitely saving money as we do not have to handle anything on-prem, which saves us needing to have that expertise to always maintain those machines. Although I do not have specific metrics, those are the general impressions I would mention.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Ivanti Autonomous Endpoint Management has been pretty easy and straightforward. We have excellent service from our sales rep and also have a support contract, a TRM. We love who we work with; we have been working with him for years, and together with our sales rep, it is a really winning team.

Which other solutions did I evaluate?

To be honest, we did not really evaluate other options because we knew we were going to stick with Ivanti.

What other advice do I have?

On a scale of one to ten, I rate Ivanti Autonomous Endpoint Management a nine.

I choose a nine because of the things I have mentioned. There are still some improvements being made, almost daily. I wish I could see what features are available with new releases when they come out because sometimes I just open the UI and find a new feature I was not expecting, which is cool, but it would be nice to get a report on these updates. As the system improves, I am sure it will become a ten.

We are using Ivanti's autonomous patching feature, and it has helped with compliance. I would say that sometimes I do not understand the vulnerability level; it tells me that some CVEs are not being addressed, but I do not know how to address them since not all CVEs are addressed with patches. Some of that is a little confusing, but I still love the patching; we are still getting into it.

We have moved toward trusting Ivanti's AI capabilities from assist to advise to full automation. We still do not fully automate everything; we definitely consult AI loads. There is some automation we have built in, but we are not fully integrated. With Ivanti, we have used some of the bots that I would consider as automation, and we have created them ourselves.

We have specific scenarios where Ivanti's unified platform for IT and security operations helped streamline processes. We have some satellite offices, and we noticed that many of those machines consistently had processes stop that were needed for business purposes. We have set up bots to monitor these processes, and if any stop, they automatically restart them. This has been huge for the business; it has freed up more time for our help desk support to deal with actual real issues instead of just restarting services.

Pay attention to the changes. Continue looking out for new features, and rely on support for the help that you need because they are really easy to work with and they help you get the information you need.

One thing I mentioned about patching and CVEs and knowing what action to take for security remediation could be a little clearer. That is my last statement, but other than that, I believe I have mentioned everything else. I give Ivanti Autonomous Endpoint Management an overall rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 17, 2026
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Alexander Miltz - PeerSpot reviewer
Head Of IT Service Department at a healthcare company with 5,001-10,000 employees
Real User
Top 5
Jul 30, 2026
Automated patching has improved risk reduction and simplifies daily device and vulnerability management
Pros and Cons
  • "I experience every day how the unified platform has really optimized IT and security operations processes since patch management automatically patches the vulnerabilities."

    What is our primary use case?

    My main use case for Ivanti Neurons for UEM is device management, patch management, risk and vulnerability management, Edge Intelligence, and the bots.

    I use Ivanti Neurons for UEM every day to patch devices and monitor them automatically so that staff only need to check it, which improves the user experience.

    I cannot give exact figures, but we now have a patch level of 95% of devices patched on average, which we did not have before.

    Ivanti Neurons for UEM's end-to-end remediation process has had a significant impact on risk reduction in my IT environment, as everything is always up to date, everything is monitored automatically, and as a result, the risk has dropped massively.

    What is most valuable?

    In my view, the best features that Ivanti Neurons for UEM offers are the Neurons Bots, the AI features, and the automated patch management.

    What I particularly appreciate about the AI features is that everything is super easy and fast to configure, it is very reliable, looks very good, works well, has a good interface for support, and everything is traceable with no non-traceable steps.

    Ivanti Neurons for UEM has positively impacted my company through better patch management, more reliable patch management, and less work for the staff.

    What needs improvement?

    In my opinion, Ivanti Neurons for UEM is good as it is, although the OSD deployment could be improved somewhat, as it currently only works with Windows devices that are already deployed. Native deployment via PXE boot would be beneficial.

    For how long have I used the solution?

    I have been using Ivanti Neurons for UEM for three years.

    What do I think about the stability of the solution?

    In my experience, Ivanti Neurons for UEM is stable.

    What do I think about the scalability of the solution?

    The scalability of Ivanti Neurons for UEM is very good.

    How are customer service and support?

    I rate customer support as very good.

    What was our ROI?

    I have seen a return on investment, and there is definitely one, although I cannot share relevant metrics.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup costs, and licensing is good.

    Which other solutions did I evaluate?

    I evaluated other options before deciding on Ivanti Neurons for UEM, including various solutions such as Baramundi, but I definitely wanted autonomous patch management in the cloud.

    What other advice do I have?

    I have used Ivanti Neurons for UEM's autonomous patch function, and it is very effective.

    I rate the trust-building process of Ivanti Neurons for UEM's AI, from assist mode to full automation across the company, as very good because it makes all steps traceable, everything is very clear and always reliable and correct.

    I experience every day how the unified platform has really optimized IT and security operations processes since patch management automatically patches the vulnerabilities.

    My advice to others who are considering Ivanti Neurons for UEM is to purchase it, as it is a very good product. I give this product a rating of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jul 30, 2026
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    Buyer's Guide
    Ivanti Autonomous Endpoint Management
    September 2026
    Learn what your peers think about Ivanti Autonomous Endpoint Management. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    913,422 professionals have used our research since 2012.
    Engineering Lead at a tech vendor with 10,001+ employees
    MSP
    Top 20
    Aug 19, 2026
    Automation has reduced manual endpoint work and has shifted support to proactive self-healing
    Pros and Cons
    • "Ivanti Autonomous Endpoint Management has had a significant positive impact on my organization, particularly in reducing manual endpoint management efforts and moving from reactive support to proactive remediation."

      What is our primary use case?

      My main use case for Ivanti Autonomous Endpoint Management revolves around endpoint health, patching, vulnerability remediations, and proactive issue resolutions on a day-to-day basis. I use it to identify endpoints with security configuration issues, prioritize devices based on risk, and automate remediation wherever possible.

      If the platform detects a known application issue on an endpoint, an automated bot can perform predefined remediation and verify the result, thus saving the endpoint team from manually connecting to the device, troubleshooting it, and potentially opening and updating a service ticket. I believe the biggest value lies in the closed-loop approach that detects, diagnoses, remediates, and verifies the endpoint is healthy again, shifting support from reactive troubleshooting to proactive self-healing.

      What is most valuable?

      Regarding the autonomous patching feature, I have evaluated how Ivanti approaches it. Even though my primary hands-on patch management experience is with Intune and MECM, I find Ivanti's continuous compliance model particularly useful, as it shifts patch compliance from a periodic activity to continuously enforcing a state.

      Ivanti Autonomous Endpoint Management has had a significant positive impact on my organization, particularly in reducing manual endpoint management efforts and moving from reactive support to proactive remediation. Rather than the endpoint team manually identifying vulnerable devices and deploying patches while checking compliance and following up on failures, Ivanti continuously discovers endpoint states, prioritizes risks, and facilitates remediation.

      What needs improvement?

      I think the autonomous approach is valuable, but I would like to see continuous improvement in the level of control and transparency around automated remediation. In an enterprise environment, while automation is powerful, strong guardrails, approval workflows, and clear audit trails, along with rollback capabilities and the ability to control the scope of automated actions, are essential.

      For how long have I used the solution?

      I have been familiar with Ivanti Autonomous Endpoint Management for almost six years, where my primary hands-on experience includes Microsoft Intune, MECM, and Ivanti as well. What is interesting to me is how Ivanti combines endpoint intelligence, risk-based prioritizations, and patching to reduce manual endpoint management work.

      What do I think about the stability of the solution?

      In my experience, Ivanti Autonomous Endpoint Management is stable, and I have not encountered any downtimes or issues.

      What do I think about the scalability of the solution?

      I have not noticed any issues with Ivanti Autonomous Endpoint Management's scalability. It appears capable of handling growth or changes in our organization smoothly, transitioning from low to high capacity in seconds.

      How are customer service and support?

      I find the customer support for Ivanti Autonomous Endpoint Management to be excellent, and the support team is helpful with this tool.

      Which other solutions did I evaluate?

      Before choosing Ivanti Autonomous Endpoint Management, we evaluated several options, primarily focusing on Microsoft Intune and MECM, which I have the most hands-on experience with. We also considered platforms including Tanium, HCL BigFix, and ManageEngine Endpoint, as there are multiple tools available for managing endpoints.

      What other advice do I have?

      My advice to others considering Ivanti Autonomous Endpoint Management is that it helps reduce manual tasks, allowing for more productivity because of its automation, and I would definitely recommend this application software. I rate this product an eight out of ten.

      Regarding how the self-healing automation works for me, a good example would be a device running low on disk space. Traditionally, a user might raise a ticket stating that their laptop is slow or an application update is failing, but with Ivanti's self-healing capability, the endpoint detects conditions, diagnoses them, and triggers automated remediation such as cleaning unnecessary files without waiting for an engineer's intervention.

      Ivanti Neurons is delivered as a cloud-native SaaS platform, and although the underlying cloud provider can depend on the specific Ivanti services, regions, and hosting arrangement, in our environment, we use AWS because it tends to be a bit cheaper than Azure and Google Cloud.

      I did not purchase Ivanti Autonomous Endpoint Management as it was provided by our organization directly through the Ivanti commercial subscription channel. As far as I know, Ivanti does not have offerings available through the AWS marketplace. Our company acquired it on our behalf, and we simply gained access to use it.

      When it comes to patching, I see one additional benefit in reducing the gap between detection and remediation in a large enterprise environment. Identifying vulnerabilities and unhealthy endpoints is only half the problem, and the real challenge is consistently getting issues fixed and verifying the results. Ivanti's autonomous approach helps by analyzing endpoint health continuously and prioritizing issues based on risk, significantly reducing the number of manual tickets and repetitive troubleshooting tasks for the endpoint team. From my experience with Intune and MECM, I would say Ivanti is superior to MECM and SCCM because SCCM is an older technology, while Ivanti is newer.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Aug 19, 2026
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      System Engineer And Database Administrator at KKH-Allianz
      Real User
      Top 10
      Jul 29, 2026
      Automation has improved daily incident handling but team visibility and workflows still need work
      Pros and Cons
      • "The best features Ivanti Neurons for UEM offers include automation capabilities that help reduce manual work and improve efficiency."
      • "The ticket resolution workflow requires duplicate documentation, which does not add value and increases the time required to process tickets."

      What is our primary use case?

      My main use case for Ivanti Neurons for UEM is processing incidents and implementing changes for documentation and fixing IT problems that occur during the day.

      A recent incident I handled involved a server file that was completely full with no remaining storage. I had to free up storage space to resolve the issue. Daily operational issues include managing file storage size and restarting services when they go down. I receive tickets automatically, process them, and close them.

      We use Ivanti Neurons for UEM across our entire IT company and department. We also have a dashboard that shows all organizational units of the IT department, displaying how many tickets, incidents, changes, and requests each has, how many are closed, and how many are pending.

      What is most valuable?

      The best features Ivanti Neurons for UEM offers include automation capabilities that help reduce manual work and improve efficiency. The solution is stable in day-to-day operations, and the integration between ticket management and other ITSM processes works effectively.

      Ivanti Neurons for UEM has positively impacted my organization, as we had a positive experience with Ivanti Neurons for ITSM. The platform is highly customizable and allows us to adapt workflows, forms, and processes to our organization's needs. With the help of ITSM, we can ensure the operative business of our IT department and our insurance company.

      Specific outcomes that show how Ivanti Neurons for UEM has improved my organization include the ability to reduce response time. ITSM performs effectively, and the improvements mentioned can be applied to our reality.

      What needs improvement?

      Ivanti Neurons for UEM can be improved by providing a clearer overview of the relationship between organizational units and teams, which would make administration easier. The ticket closure workflow should be streamlined so that resolution documentation only needs to be entered once and is automatically carried forward to ticket closure. Further improvements to the user interface and navigation would make the platform easier to use, especially for administrators and new users.

      Regarding team administration improvements, we need a clearer overview. Currently, we have to navigate through several configuration areas to find information. The ticket resolution workflow requires duplicate documentation, which does not add value and increases the time required to process tickets.

      Another area to improve is the visibility of the organizational structure. Currently, it is not easy to see which teams belong to which organizational unit, making administration and troubleshooting more difficult.

      For how long have I used the solution?

      I have been working in my current field for ten years.

      What do I think about the stability of the solution?

      Ivanti Neurons for UEM is completely stable and always available.

      How are customer service and support?

      I do not work with customer support for ITSM as I am only a user.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution. We are happy with ITSM and have been using it for years, so we will not change this ticket system.

      What was our ROI?

      I have not seen a return on investment.

      What's my experience with pricing, setup cost, and licensing?

      I do not have any experience with pricing, setup cost, and licensing. I do not even know how much we paid because I am only a user and am not responsible for this tool.

      What other advice do I have?

      My main advice for others looking into using Ivanti Neurons for UEM is to spend enough time on the initial design and implementation. Define your process, roles, and workflows before customizing the platform. A well-planned implementation will save a lot of time and effort later. Avoid over-customizing the system unless it is really necessary. Ivanti Neurons for UEM offers many configuration options, but staying as close as possible to the standard functionality makes future upgrades and maintenance much easier. I would rate this product a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Jul 29, 2026
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      reviewer2882388 - PeerSpot reviewer
      Itom System Engineer at a consultancy with 51-200 employees
      Real User
      Top 10
      Jul 30, 2026
      Unified endpoint management has improved inventory insight, remote control and secure mobile email
      Pros and Cons
      • "Ivanti Neurons for UEM has positively impacted my organization by providing customers with tools to scan, perform remote desktop functions, conduct patch analysis, and manage software deployment along with network scanning."
      • "In terms of improvements for Ivanti Neurons for UEM, the only challenge I face with EPM Endpoint Manager is in scanning network devices, as some devices appear without a serial number, which is an issue that takes more time since customers often require the serial number as a mandatory field."

      What is our primary use case?

      Ivanti Neurons for UEM serves as our main solution for utilizing EPM for Endpoint Manager to manage endpoints, obtain inventory data, push software, and conduct patch analysis. We also use UE and EPM, Endpoint Manager Mobile, for managing mobile devices to ensure secure applications such as email and Email+.

      What is most valuable?

      The best features Ivanti Neurons for UEM offers in my experience include using it to obtain inventory data for servers through EPM so customers can know their inventory data and scan network devices. This helps the helpdesk team perform remote desktop functions and execute any action remotely on the endpoint observer. Additionally, I integrate EPM with Ivanti ITSM and ITAM so the ITSM team can work on assets and open tickets as needed.

      I also generate reports from the reporting tool. For EPM, Endpoint Manager Mobile, I have experience with Email+ integration with Exchange and Active Directory, email integration, and creating work profiles on endpoints and mobile devices so customers can use these applications securely and perform secure actions within the application container.

      Out of these features, I find EPM, Endpoint Manager, the most valuable in my day-to-day work because the Endpoint Manager tool is useful and can handle various endpoints, including Windows and Linux, while also conducting network scans. Ivanti Neurons for UEM has positively impacted my organization by providing customers with tools to scan, perform remote desktop functions, conduct patch analysis, and manage software deployment along with network scanning. As a partner, it has helped customers with these features, which include patch analysis, patch scans, software deployment, remote desktop capabilities, and inventory data.

      What needs improvement?

      In terms of improvements for Ivanti Neurons for UEM, the only challenge I face with EPM Endpoint Manager is in scanning network devices, as some devices appear without a serial number, which is an issue that takes more time since customers often require the serial number as a mandatory field.

      Regarding needed improvements for Endpoint Manager Mobile, I require enhancements in reporting. For devices that users remove from the work profile, I need an indicator to show that the user has removed the work profile, similar to the indicator in the EBM console that shows whether a user removed the work profile or completed a check-in but the work profile is not completely installed.

      For how long have I used the solution?

      I have been working in my current field for four years as an IT engineer.

      What do I think about the stability of the solution?

      Ivanti Neurons for UEM is stable in terms of my experience with endpoint, server, patching, software deployment, and remote desktop functionalities, though I still experience some issues with SNMP scanning.

      What do I think about the scalability of the solution?

      Ivanti Neurons for UEM is designed to scale from a small environment to a large enterprise deployment.

      How are customer service and support?

      I would rate customer support as a nine on a scale of one to ten.

      Which solution did I use previously and why did I switch?

      I previously used BMC Client Management before Ivanti Neurons for UEM, which served the same purpose for UEM to manage clients and endpoints.

      What's my experience with pricing, setup cost, and licensing?

      My experience with pricing, setup cost, and licensing involves knowing that when deploying the project, we provide a cost for the tasks, which includes an assigned license. We deploy the license and apply the necessary tasks agreed with the customer to set pricing for every task.

      Which other solutions did I evaluate?

      Before choosing Ivanti Neurons for UEM, we evaluated other options, specifically BMC tools and Client Management. Ivanti Neurons for UEM provides a task for scanning network devices through SNMP, which is beneficial.

      What other advice do I have?

      Ivanti Neurons for UEM is deployed in my organization as an on-premises solution. My impression of Ivanti's ability to provide a comprehensive system of record that brings together asset, vulnerability, service, and relationship data is that it effectively provides patches to solve vulnerabilities and maintain system security at all times. I have used Ivanti's autonomous patching feature for patching in EBM. In specific scenarios, Ivanti's unified platform for IT and security operations has helped streamline processes.

      I assess the impact of Ivanti's always-on patch compliance on my organization's ability to manage vulnerabilities by performing scanning through batch definitions, scanning the endpoint, identifying missing patches, and then deploying the necessary updates. I can confirm that I am not using the feature that consolidates devices, risks, and services data into one view.

      Regarding Ivanti Neurons for UEM's AI capabilities, it has security in the communication between the core server and the agent, utilizing certificates. The output from the agent provides all inventory data, including all data on the device and endpoint itself. Connected printers also appear in inventory data along with installed software, resources, RAM, and CPU, and the output is accurate.

      I gave Ivanti Neurons for UEM a rating of ten out of ten because it is overall good for customers due to its new features that distinguish it from other vendors, especially in scanning network devices. It effectively scans those devices, and specifically for EPM, it can enhance email security with Email+, which is excellent for customers to secure emails and access Email+ from a secure site. I would rate customer support as a nine on a scale of one to ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Jul 30, 2026
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      reviewer2898951 - PeerSpot reviewer
      System Engineer at a tech vendor with 10,001+ employees
      Real User
      Sep 16, 2026
      Ticket workflows have become transparent and teams track incidents and progress in real time
      Pros and Cons
      • "For those looking into using Ivanti Autonomous Endpoint Management, I would recommend just going for it, as it is the best tool available in the market right now with all the features, and despite needing a few improvements, I encourage people to use it."
      • "I noticed one thing when comparing Ivanti Autonomous Endpoint Management with other software in the market, such as Cherwell, where we can see the rating of the person. In Ivanti Autonomous Endpoint Management, I feel the individual ratings and feedback feature is missing."

      What is our primary use case?

      The main use case for using Ivanti Autonomous Endpoint Management is to track the incidents which we get from our project which is in support. Generally, the client raises the instance such as service requests or change requests. We get those as tickets via Ivanti Autonomous Endpoint Management, and we handle them and try to close them using the tool from its new status to the closure part.

      What is most valuable?

      Ivanti Autonomous Endpoint Management is very user-friendly. I found it to be more user-friendly compared to other ticketing tools such as Cherwell, ServiceNow, or other ticketing tools. It helps the team to track or monitor the tickets, queries, and change requests from our client end. Until they get closure, it shows everything from A to Z. We can track them very easily, and I feel it is very good and very useful for the project and the company.

      The best features in Ivanti Autonomous Endpoint Management include more options, feasibilities, fields, easy accessibility, and user-friendly interfaces. The percentage we have completed the work and the tickets coming in a month are shown in a pie chart diagram, everything from A to Z. I feel the features and the UI of Ivanti Autonomous Endpoint Management are very good and user-friendly, which is very helpful for organizations and projects dealing with support in the IT sector.

      Considering that we are a team of ten to fifteen members and used to get tickets on a daily basis in huge numbers, we can easily monitor them using pie chart diagrams or graphs that show how many tickets are completed, closed, on hold, in progress, new, or unassigned, with each status represented by a different color. We can track them using Ivanti Autonomous Endpoint Management, which is very helpful in visualizing progress and efforts.

      What needs improvement?

      I noticed one thing when comparing Ivanti Autonomous Endpoint Management with other software in the market, such as Cherwell, where we can see the rating of the person. In Ivanti Autonomous Endpoint Management, I feel the individual ratings and feedback feature is missing. In Cherwell, we receive an overall average rating based on the tickets worked on, which I find missing in Ivanti Autonomous Endpoint Management.

      For how long have I used the solution?

      I have been using Ivanti Autonomous Endpoint Management for the last seven to eight months.

      What do I think about the stability of the solution?

      I find Ivanti Autonomous Endpoint Management to be one hundred percent stable.

      What do I think about the scalability of the solution?

      Its scalability is very good.

      How are customer service and support?

      Ivanti Autonomous Endpoint Management's customer support is very proactive and helpful.

      Which solution did I use previously and why did I switch?

      Previously, we used the Cherwell solution. Our management received good reviews and input about Ivanti Autonomous Endpoint Management, and after demonstrations, this solution felt far better in many ways. Thus, the management decided to descope the previous solution and onboard with Ivanti Autonomous Endpoint Management because of its user-friendliness and more helpful features for end users and the overall team.

      What was our ROI?

      I can say that it is evident that time saved equates to fewer employees needed.

      What's my experience with pricing, setup cost, and licensing?

      As an associate working in a project, I am not exposed to the pricing, setup cost, or licensing costs, as these are completely related to the management and account team's work. I am not really sure about the pricing and setup and licensing costs for Ivanti Autonomous Endpoint Management.

      Which other solutions did I evaluate?

      We evaluated many options in the market, including Cherwell and ServiceNow, and chose Ivanti Autonomous Endpoint Management, which was the latest trending option.

      What other advice do I have?

      Regarding Ivanti Autonomous Endpoint Management's AI capabilities, I think its governance and security are quite good. I can say that Ivanti Autonomous Endpoint Management is very accurate as it provides accurate outputs, and the team, team leads, and management can rely on it greatly. My impression of Ivanti Autonomous Endpoint Management's ability to provide a comprehensive system of record is very good. It is amazing, I would say. For those looking into using Ivanti Autonomous Endpoint Management, I would recommend just going for it. It is the best tool available in the market right now with all the features, and despite needing a few improvements, I encourage people to use it. I have rated this review with a nine out of ten.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Sep 16, 2026
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      reviewer2879625 - PeerSpot reviewer
      Founder at a tech services company with 11-50 employees
      Real User
      Top 20
      Jul 26, 2026
      Centralized endpoint management has improved compliance and reduced manual security workload
      Pros and Cons
      • "Ivanti Neurons for UEM has positively impacted my organization by enabling faster patch deployment, quicker identification of non-compliant devices, and less time spent on manual endpoint administration."
      • "The biggest improvement I would like to see in Ivanti Neurons for UEM is a more intuitive interface with simpler navigation for common tasks."

      What is our primary use case?

      As a threat hunter, I have integrated Ivanti Neurons for UEM for our clients, and I have been working with it for around one year and eight months.

      I rely on Ivanti Neurons for UEM primarily for centralized device management and policy enforcement. We can also handle asset inventory, automation, security, and compliance.

      A common part of my daily routine is using Ivanti Neurons for UEM to verify that managed endpoints are compliant with our organization policies. If a Windows laptop is missing or requires a security configuration such as BitLocker not being enabled or an outdated antivirus version, the device is automatically flagged as non-compliant. I can review the device status from the console, trigger the necessary remediation actions, and confirm once the endpoint returns to a compliant state. The centralized visibility helps us reduce manual effort and ensures the device consistently meets our security baseline.

      Beyond routine day-to-day tasks, I primarily use Ivanti Neurons for UEM to monitor endpoint compliance, verify device health, check software and patch status, and help troubleshoot managed endpoints. Having everything centralized saves time and makes it easier to maintain a consistent security posture across the environment.

      What is most valuable?

      The standout features of Ivanti Neurons for UEM in my experience are centralized device management, policy enforcement, software deployment, patch management, endpoint visibility, and automation. Together, these features simplify endpoint administration, improve compliance, and reduce the time spent on routine management tasks.

      Ivanti Neurons for UEM has positively impacted my organization by enabling faster patch deployment, quicker identification of non-compliant devices, and less time spent on manual endpoint administration. We likely save around three to five hours per week on routine endpoint management and compliance checks since using Ivanti Neurons for UEM.

      Patch management has made the biggest difference for me. Instead of manually tracking which devices are missing critical updates, I can see the patch status across the managed endpoints from a central console and deploy updates to groups of devices with minimum effort. This reduces the risk of systems remaining vulnerable due to missed patches and saves a significant amount of administrative time. Compared to similar UEM tools, what stands out is how patch management is integrated with inventory, compliance, and policy enforcement in the same platform. Rather than switching between multiple tools, I can access device health, identify missing updates, deploy patches, and verify compliance from one interface, making the overall workflow more efficient.

      One feature I find particularly useful is the unified visibility across endpoints. Having device inventory, compliance status, and software information available in the patch status from a single console makes it easier to troubleshoot devices and identify devices that need attention.

      Ivanti's unified platform for IT and security operations has helped streamline processes, particularly in finding endpoints that have issues with patch management, enabling us to reduce work hours.

      Ivanti's always-on patch compliance has a positive impact on my organization's ability to manage vulnerabilities by helping ensure endpoints receive critical updates promptly and remain compliant with security policies. It improves visibility into missing patches and reduces the window of exposure to known vulnerabilities.

      What needs improvement?

      The biggest improvement I would like to see in Ivanti Neurons for UEM is a more intuitive interface with simpler navigation for common tasks. Customizable reporting and broader third-party integrations would also make the platform more efficient for day-to-day endpoint management.

      Overall, I think Ivanti Neurons for UEM has strong governance and security through role-based access controls, policy enforcement, and audit logging. I would just like to see more transparency into AI recommendations and finer control over AI-driven actions.

      For how long have I used the solution?

      I have been working in my current field for around one year and eight months.

      What do I think about the stability of the solution?

      Ivanti Neurons for UEM is stable.

      What do I think about the scalability of the solution?

      Ivanti Neurons for UEM's scalability is great.

      How are customer service and support?

      The customer support is excellent.

      Which solution did I use previously and why did I switch?

      Previously, we were using a different solution, but we shifted towards Ivanti because we saw that Ivanti is providing the quality that the previous solution was not offering.

      How was the initial setup?

      My experience with pricing, setup cost, and licensing for Ivanti Neurons for UEM was smooth, and we did not face any issues with that.

      What was our ROI?

      We have seen a great return on investment with Ivanti Neurons for UEM. We have used three fewer people than usual, which helped us save around three to five hours.

      Which other solutions did I evaluate?

      I did not evaluate other options before choosing Ivanti Neurons for UEM.

      What other advice do I have?

      My impression of Ivanti's ability to provide a comprehensive system of record that brings together asset, vulnerability, service, and relationship data is positive. Having asset vulnerability and device information in a centralized platform improves my visibility and helps prioritize remediation more effectively. Bringing the data together reduces the need to switch between multiple tools and makes IT and security workflows more efficient, though there is always room for deeper integrations and more customizable reporting.

      I have used Ivanti's autonomous patching feature, and it has really helped me with maintaining continuous patch compliance in my organization.

      I did not face any challenges in assessing the trust-building process of Ivanti's AI, from assist to advise to full automation in my organization.

      We use the feature that consolidates devices, risks, and services data into one view in our daily operations, and it has helped us save a lot of time.

      I would advise other organizations to use Ivanti Neurons for UEM in their organizations to help them save money and time. I rate this solution a nine out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Jul 26, 2026
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      reviewer2868204 - PeerSpot reviewer
      Soc Analyst 11 at a tech services company with 11-50 employees
      Real User
      Top 5Leaderboard
      Jul 25, 2026
      Centralized patch automation has reduced manual effort but the complex dashboard still needs improvement
      Pros and Cons
      • "AI-powered automation and self-healing are additional features that automatically fix common issues and reduce manual work."
      • "Regarding how Ivanti Neurons for UEM can be improved, the dashboard can be quite complex for first-time users and even small-scale organizations."

      What is our primary use case?

      My primary use case for Ivanti Neurons for UEM is centralized endpoint management in our environment. I use it to monitor and manage laptops, desktops, and mobile devices from a single console, handling tasks such as software deployment.

      My day-to-day responsibility is centralized endpoint management. I use Ivanti Neurons for UEM to handle critical patch updates for multiple endpoints by identifying devices with missing security patches from the dashboard, creating a deployment job, and pushing updates to affected systems.

      Ivanti Neurons for UEM helps me track compliance and quickly troubleshoot any failed installations from the console.

      What is most valuable?

      The best features Ivanti Neurons for UEM offers include getting all the missing security patches on a single dashboard of all the endpoints. This is a very good aspect of Ivanti Neurons for UEM, along with real-time endpoint visibility, automation, and centralized management.

      AI-powered automation and self-healing are additional features that automatically fix common issues and reduce manual work. Ivanti Neurons for UEM has impacted my organization positively by reducing the manual work we previously had significantly. Because of the AI-powered automation, it fixes the issues on its own, and I don't need to constantly intervene. Plus, the endpoint visibility is excellent since when I see the dashboard, I know what is happening inside all the endpoints.

      Ivanti Neurons for UEM definitely brings together all my asset, vulnerability, and service data very well, giving me visibility across all the endpoints, which is a really great aspect of Ivanti.

      Regarding Ivanti's autonomous patching feature, it auto-fixes any sort of patch across all endpoints, so I don't need to manually do it. I have definitely used the Ivanti patching feature, which allows me to identify missing OS and third-party patches.

      Ivanti's unified platform for IT and security operations significantly helped me streamline multiple processes, especially patch management and device monitoring. Earlier, updating and checking each system was manual and time-consuming, but with Ivanti, everything is done centrally and with automated releases.

      I would assess the impact of Ivanti's always-on patch compliance on my organization's ability to manage vulnerabilities as quite positive.

      I definitely use the feature that shows devices, risks, and services all in one dashboard. This all-in-one feature gives me better visibility across all the endpoints. I know what is happening with each endpoint, and it keeps the endpoint compliant.

      What needs improvement?

      Regarding how Ivanti Neurons for UEM can be improved, the dashboard can be quite complex for first-time users and even small-scale organizations.

      Additionally, the user interface needs improvement as it is somewhat complex for first-time users.

      For how long have I used the solution?

      I have been using Ivanti Neurons for UEM for more than one year.

      What do I think about the stability of the solution?

      Ivanti Neurons for UEM is stable.

      What do I think about the scalability of the solution?

      Ivanti Neurons for UEM's scalability is quite good.

      How are customer service and support?

      The customer support for Ivanti Neurons for UEM is good.

      Which solution did I use previously and why did I switch?

      I did previously use a different solution and went through multiple options. I have used Microsoft Intune and VMware, and compared to them, Ivanti stood out in terms of automation and patch management.

      What was our ROI?

      I have definitely seen a return on investment with Ivanti Neurons for UEM, mainly through time savings and reducing manual effort. Tasks such as patching, software deployment, and troubleshooting that earlier took hours are now done in minutes.

      What's my experience with pricing, setup cost, and licensing?

      The pricing for Ivanti Neurons for UEM can be somewhat on the moderate side, depending on the number of endpoints and devices. It depends, as it is a mid- to high-range enterprise solution.

      Which other solutions did I evaluate?

      Before choosing Ivanti Neurons for UEM, I evaluated other options including Microsoft Intune and VMware Workspace ONE.

      What other advice do I have?

      I would advise others looking into using Ivanti Neurons for UEM that it is a great tool. I have analyzed multiple tools, but if you are looking for automation and patch management, I feel you should go with Ivanti Neurons for UEM. I have covered everything about Ivanti Neurons for UEM, and I have no additional thoughts apart from this. My overall review rating for Ivanti Neurons for UEM is seven out of ten.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Jul 25, 2026
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      reviewer2882640 - PeerSpot reviewer
      Account Director, Public Sector & Enterprise at a consultancy with 11-50 employees
      Real User
      Top 20
      Aug 2, 2026
      Unified endpoint oversight has improved risk posture and reduces manual security operations
      Pros and Cons
      • "Ivanti's unified platform for IT and security operations helps streamline processes, especially because the manual intervention of having to constantly monitor, update, and maintain endpoints and applications has significantly reduced by leveraging Ivanti Neurons for UEM."
      • "Ivanti Neurons for UEM could be improved by providing training on the dashboard, which could help users understand better how they can get more out of the platform."

      What is our primary use case?

      My main use case for Ivanti Neurons for UEM is to have better oversight of our endpoints across our IT landscape. A specific example of how I use it to get better oversight of my endpoints involves pushing out applications, security, understanding where each of the endpoints are, and remediating any threats identified on the endpoints.

      What is most valuable?

      The best features Ivanti Neurons for UEM offers include the single pane of glass dashboard that allows you to have patch management, UEM, as well as all the other Ivanti solutions. What stands out to me the most about the dashboard is how everything's displayed; it's very user-friendly and it's easy to navigate. Ivanti Neurons for UEM has positively impacted my organization by utilizing more than just one Ivanti Neurons for UEM solution, helping us to reduce the overall expenditure for our cybersecurity solutions.

      What needs improvement?

      Ivanti Neurons for UEM could be improved by providing training on the dashboard, which could help users understand better how they can get more out of the platform.

      For how long have I used the solution?

      I have been using Ivanti Neurons for UEM for between two and three years.

      What do I think about the stability of the solution?

      Ivanti Neurons for UEM is stable.

      What do I think about the scalability of the solution?

      In terms of scalability, Ivanti Neurons for UEM is good; we have rolled it out across different regions quite successfully.

      How are customer service and support?

      The customer support I receive is really good.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution.

      How was the initial setup?

      My experience with pricing, setup cost, and licensing was pretty straightforward, following the standard SaaS vendor approach, and the pricing was relatively competitive.

      What about the implementation team?

      My company has a business relationship with this vendor as a partner.

      What was our ROI?

      I have seen a return on investment, as we are in the process of reducing headcount as a result of the impressive features in Ivanti Neurons for UEM and the autonomous AI patching agent, but that's about the level of information I'm comfortable giving at this stage.

      What's my experience with pricing, setup cost, and licensing?

      I purchased Ivanti Neurons for UEM through the AWS Marketplace.

      Which other solutions did I evaluate?

      Before choosing Ivanti Neurons for UEM, I evaluated other options such as Microsoft and Darktrace.

      What other advice do I have?

      Regarding Ivanti Neurons for UEM's AI capabilities, I think its governance and security are quite strong and mature in that space compared to other vendors in the market, so I'm pleasantly surprised and happy with the level of maturity that it currently has.

      In terms of Ivanti Neurons for UEM's AI capabilities, its accuracy and reliability of output are generally quite accurate.

      I assess the trust-building process of Ivanti's AI from assist to advise to full automation in my organization as impressive; I've been quite happy with it, and we haven't had too many complaints.

      The impact of Ivanti's end-to-end remediation process on the reduction of risks within my IT environment is that our risk management posture has improved by about 70 percent by implementing these solutions from Ivanti.

      Ivanti's unified platform for IT and security operations helps streamline processes, especially because the manual intervention of having to constantly monitor, update, and maintain endpoints and applications has significantly reduced by leveraging Ivanti Neurons for UEM.

      I am using the feature that consolidates devices, risks, and services data into one view, and it allows us to assess this every morning and understand our posture or if there are any current threats.

      My advice for others looking into using Ivanti Neurons for UEM is to definitely consider the product because it has come a long way.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Aug 2, 2026
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      Admin at NCH Corporation
      Real User
      Sep 18, 2026
      Ticketing has become more efficient and monthly maintenance is managed smoothly
      Pros and Cons
      • "Ivanti Autonomous Endpoint Management is user-friendly and comfortable to use for ticketing."

        What is our primary use case?

        Ivanti Autonomous Endpoint Management is used for IT ticketing and ITSM purposes.

        What is most valuable?

        Ivanti Autonomous Endpoint Management is user-friendly and comfortable to use for ticketing. When comparing Ivanti Autonomous Endpoint Management with other solutions or vendors, I find that it is a good solution. When compared with other ticketing tools, it has many features and is easy to understand.

        What needs improvement?

        Ivanti Autonomous Endpoint Management is currently in good condition. If anything could be improved, I think incorporating AI would be a better addition.

        For how long have I used the solution?

        I have been using Ivanti Autonomous Endpoint Management for approximately three years.

        What do I think about the stability of the solution?

        Ivanti Autonomous Endpoint Management is stable. I have not faced any issues with it.

        What do I think about the scalability of the solution?

        Approximately 3,000 users use Ivanti Autonomous Endpoint Management.

        How are customer service and support?

        I have not received any technical support regarding Ivanti Autonomous Endpoint Management. I would rate the support as a 10 based on having no issues requiring support.

        How was the initial setup?

        I find that Ivanti Autonomous Endpoint Management is easy to deploy.

        Regarding maintenance, I find that it is easy and we perform it every month. We schedule patching every month.

        Which other solutions did I evaluate?

        I do not use features that consolidate devices, risks, or services or service data into one single view.

        What other advice do I have?

        Regarding managing vulnerabilities with Ivanti Autonomous Endpoint Management, I am uncertain about that capability.

        Concerning the ability of Ivanti Autonomous Endpoint Management to provide comprehensive records, I am uncertain about that capability.

        With Ivanti Autonomous Endpoint Management, we use AI to help with automation or processing, specifically Autopilot and some features in Office 365.

        Ivanti Autonomous Endpoint Management is cost-efficient in terms of pricing. I give this product an overall rating of 10.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: Sep 18, 2026
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        Buyer's Guide
        Download our free Ivanti Autonomous Endpoint Management Report and get advice and tips from experienced pros sharing their opinions.
        Updated: September 2026
        Buyer's Guide
        Download our free Ivanti Autonomous Endpoint Management Report and get advice and tips from experienced pros sharing their opinions.