IBM BPM Reviews

It's mostly about the process designing and the additional features with IBM BPM, with the tester coach wherein you can interact with the interface while you're designing the process.

We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing gets better, it would be more efficient.

Around three years.

It is a stable product, and there's quite a lot of support from IBM.

When you start implementing a new BPM in your organization, there's some questionnaires that have to be submit to IBM and IBM gives the hardware specs according to that. The performance and the load have to be taken by the system.

I would give them a seven out of 10. The organization that I'm associated with is an IBM partner, so we have priority support.

The initial is not complicated, and it's not easy; It's medium.

No, we were clear with what product we were going to go with based on our research.

When compared to other BPMs, it's very efficient for the developers to develop and deliver on time with an effective process.

Helped our organization move from paper work to automated work.

• Reach with Integration Adapters
• Support for adding custom Java code

• The product is extremely complex to use and administrate.
• It can definitely be improved in terms of performance and stability.
• Process versioning was tricky, not straightforward.

Under load, the server crashes and many of the applications become lost. You have to handle this manually. In some cases, we had to resubmit the applications from start.

Server crashes under heavy load.

Customer support is good.

The first level of tech support does not provide much assistance. You need the ticket to reach a high level to start to see results.

No previous solution.

Very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated.

Sometimes, after updates, the modules did not work and we had to remove the application and deploy as new.

Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

My advice to others looking into implementing this product is "Don't."

• Process diagram in process designer
• Task management
• Process instance progress stages
• Dashboard and view
• Process portal and process manager

Good for managing tasks and it has also helped save revenue.

Faster task loading to groups and users is needed.

I've used it for six months.

No, it's very easy and can be deployed in less than 15 minutes.

Yes, sometimes there is a latency with the tasks flow, based on the table space.

Not in terms of users, but in terms of tasks there were issues.

7/10.

8/10.

We previously used Tibco BPM.

It was a little complex.

We used a team from IBM to implement the solution.

7/10.

We also evaluated Tibco BPM.

It is a good product for task management and task allocations.

WebSphere Enterprise Service Bus – our main focus was to implement integration across a bunch of systems interacting separately with each other. In this context, IBM’s service bus came up to be good candidate for reducing the amount of relations between distributed systems. This feature has proved itself as a more or less easy to be set-up, tuned and customized for the specific company means.

WebSphere Process Server – while dealing with the problem of systems integration there often arises an opportunity to incorporate some company-specific business processes to the service bus. In case when a business process requires responses from a number of systems, requests to a number of systems to get some reference information or even some sort of human workflow to receive approval, etc. – then such processes may be implemented within one solid medium being able to interact with each and every system using specific adapters.

This product was able to decrease the amount of relations between distributed systems and isolate systems, letting them retrieve and send information having only access to ESB.

I've been using it for two to three months for evaluation.

Microsoft BizTalk Server 2010

We use it for the approval of mortgage insurance. 

It has reduced a lot of manual errors and processes. 

The process flow. The BPM workflow that we use goes through the underwriting, approval from the managers, then it needs the loan approval.

We would like better performance and more visibility on each step of the tool.

It is pretty stable. Sometimes we have performance issues. Otherwise, it is good.

We have two nodes in the cluster environment. This is the scalability that we do have. If we need to increase it, we can add a node to the cluster.

The technical support was helpful when I used them.

In the beginning, we had an IBM BP3.

The initial setup was straightforward.

We worked with a business partner to implement.

It gives us a good return on investment.

It is a good product. I would recommend it.

Most important criteria when selecting a vendor: 

• Support
• Pricing
• Licensing issues.

We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM.

We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff.

For our company, it's cost reduction.

What they're doing right now with RPA is a a good move.

There are some things, but nothing off the top of my head. I would have to think about it.

Stability is good. We've never had any downtime.

The scalability is good for us.

We have seen ROI from it, I don't know the numbers.

Tech support is satisfactory. There is good competence in IBM Lab. 

It was complex, but fair, since it is a complex thing. We worked both directly with IBM and with a business partner to implement it.

I think we implemented it at the right time. I don't think we needed to start earlier.

When looking at a vendor we, of course, look at the price, but also for technology, since we are one of the few customers in the Netherlands using IBM BPM.

I would recommend it.

Process Design, Integration Services (UCA), Event Management, Web Service Provision.

It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management.

More features for user management and dynamic role change.

Three years.

Apart from the usual fixes (which any product encounters), generally the product works well in production.

Based on the sizing and hardware capability, we don't face any scalability issues.

• Development simplicity
• Transparency from a monitoring perspective

It allowed us to automate some important logistic-related business processes.

• Scalability
• Performance

I've been using Lombardi Teamworks from 2009 until the present. However development of new features stopped in 2011.

There were issues with the blue/green deployment model, specifically old instances of BPM processes that didn’t handle correctly with new revisions of the same processes.

Yes, but they were related to issues with our underlying infrastructure component like application servers or databases.

Yes, unfortunately the event manager component of Lombardi didn’t scale well, so that became our bottleneck.

9/10

We didn’t have a BPM before, but now we use Oracle.

It was a mix of a vendor team and in-house team. All members were new to BPM so we started from scratch, but we've managed to develop some best practices.