IBM BPM Reviews

• The simulator of process execution
• Toolkits and workspace for sharing resources
• Adapters for different technological environments
• SOA infrastructure, embedded ESB
• Backup (export) and restore (import) system (Snapshot)
• Speed and ease of deployment + governance / version management

The scenario was a process of renewal of customer contracts, the improvements were :

• Faster: industrialization of the renewal process with the automation of certain tasks and a clarified organization can handle a case 3 times faster.
• More efficient: the renewal part by weight of non-renegotiated contracts processed instantly and adjustments made possible by monitoring the real-time tasks significantly increase the capacity of quantitative and qualitative processing contracts.
• Less expensive: the time saved as well as automated controls in place to avoid human errors and double entry treatments are examples of significant gains.

The tool needs to offer more configuration options than coding options. Develop the intuitive side to reach some functionalities (help).

I used the solution for about 6 months to develop an application based on health services process.

Yes, especially integration and browser's version compatibility problems. We also had some performance issues due to the lack of technical architecture knowledge.

None

None

Customer Service: GoodTechnical Support: Intermediate

Did not use any other solution

It was complex for some of us (IT but non technical profiles)

We were the vendor team and worked with IBM

N/A (Confidential)

No

Be careful about the technical architecture and migration planning/resources

We use the solution to develop and deliver products. 

IBM BPM needs to have a better and modified interface. 

I have been using IBM BPM for five years. 

I would rate the product's stability a nine out of ten. 

I would rate IBM BPM's scalability an eight out of ten. Our clients have around 2000 users for the solution. 

Technical support is helpful but there is a delay in response. 

Neutral

We have used OpenText before. 

The tool's setup is neither easy nor difficult. I would rate it a five out of ten. However, it is difficult only in the traditional environment. Set up is easy if you move to the cloud and containerize. One person is enough to handle the tool's maintenance. 

We have a team for IBM BPM's installation. 

The solution is expensive since it is an enterprise application. 

I would rate IBM BPM an eight out of ten. 

I mainly use BPM to automate our internal workflows.

BPM helps us with automation and with assigning and delegating tasks.

The most valuable feature is the ability to customize your rules and put them inside the tool. I also think BPM is easy to do development on.

An area for improvement would be the user interface of the portal itself.

I've been using IBM BPM for around four years.

BMP is scalable both horizontally and vertically.

The configuration is not that easy, and the initial deployment took three months. I'd give my experience with setting up a rating of three out of five.

I used a third-party team to implement.

The pricing is quite high, I would rate it two out of five.

I would rate this solution as seven out of ten.

On-premises