I mainly use BPM to automate our internal workflows.
TETRA & GSM Engineer at a government with 201-500 employees
Flexible and helpful with automation but the GUI needs to be improved
Pros and Cons
- "The most valuable feature is the ability to customize your rules and put them inside the tool."
- "The configuration is not that easy, and the initial deployment took three months."
What is our primary use case?
How has it helped my organization?
BPM helps us with automation and with assigning and delegating tasks.
What is most valuable?
The most valuable feature is the ability to customize your rules and put them inside the tool. I also think BPM is easy to do development on.
What needs improvement?
An area for improvement would be the user interface of the portal itself.
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For how long have I used the solution?
I've been using IBM BPM for around four years.
What do I think about the scalability of the solution?
BMP is scalable both horizontally and vertically.
How was the initial setup?
The configuration is not that easy, and the initial deployment took three months. I'd give my experience with setting up a rating of three out of five.
What about the implementation team?
I used a third-party team to implement.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite high, I would rate it two out of five.
What other advice do I have?
I would rate this solution as seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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