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Deputy Manager - Radio Frequency Planning at RF-SMART
Real User
Top 5Leaderboard
Useful for external meetings and communication
Pros and Cons
  • "Google Hangouts is user-friendly. It supports low internet bandwidth."

    What is our primary use case?

    We use the tool for external meetings and communication. 

    What is most valuable?

    Google Hangouts is user-friendly. It supports low internet bandwidth. 

    For how long have I used the solution?

    I have been using the product for two years. 

    What do I think about the stability of the solution?

    I rate the solution's stability a six out of ten. 

    Buyer's Guide
    Google Hangouts [EOL]
    August 2025
    Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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    What do I think about the scalability of the solution?

    I rate the solution's scalability a seven out of ten. 

    How are customer service and support?

    I have never contacted the solution's support. 

    How was the initial setup?

    Google Hangouts' deployment is easy and can be done in two to three minutes. 

    What's my experience with pricing, setup cost, and licensing?

    Google Hangouts doesn't require a license. 

    What other advice do I have?

    I rate the overall product a seven out of ten. Our use depends on others. If somebody asks us to use Google Meet, we use it. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Structural Engineering at Tahaluf
    Real User
    Top 10
    An easy-to-install tool that is useful for setting up virtual meetings
    Pros and Cons
    • "The installation part of the product is easy since one generally needs to use a browser to use the product."
    • "It would be better to have a feature for recording the meetings in Google Hangouts."

    What is our primary use case?

    I use the solution mainly to attend meetings through a video call, especially when I have to present something and talk about it to a prospective client. I also use the tool for internal communications within my company so that I can communicate with my designer or project manager.

    What is most valuable?

    The features of Google Hangouts I find most beneficial for enhancing virtual communication stem from the tool's ability to provide its users with functionalities that allow them to make use of the product's sharing features. The fact that Google Hangouts is integrated with Google Calendar helps me to set up meetings easily. Most of my contact lists are in my Gmail account, making it very easy for me to pull out the details of the contacts or the potential attendees that I expect and want to invite to a meeting.

    What needs improvement?

    It would be better to have a feature for recording the meetings in Google Hangouts. I don't know if there is a feature in the basic version of Google Hangouts that allows for the recording of meetings, but I know that it is possible in Zoom. I think the advanced version or the licensed version of Google Hangouts may allow for the recording of meetings, but I have not explored it. Having a recording feature for the basic version of the tool would be helpful, as it is the only shortcoming of the product.

    For how long have I used the solution?

    I have been using Google Hangouts for around ten years.

    What do I think about the stability of the solution?

    I have not had any issues with the stability of the product.

    What do I think about the scalability of the solution?

    I have not had any issues with the scalability part of the product since I operate in a small team. In general, I don't know much about this scalability part of the product.

    Only two people in my company use the product. There is an extended group of freelancers attached to my company who use Google Hangouts through their personal Gmail accounts.

    How are customer service and support?

    I haven't had any issues with the solution's technical support. I rate the technical support a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I use Zoom to attend meetings. I use Zoom and Google Hangouts. Cisco Webex is a tool that I used to use fifteen years ago. I started to use Google Hangouts because of Google Workspace,which comes with functionalities that allow its users to send emails and share documents. Zoom is better than Google Hangouts when it comes to the video conference part.

    How was the initial setup?

    The installation part of the product is easy since one generally needs to use a browser to use the product. I can use the product on my phone by just installing the application, which is a pretty easy process with which I haven't had any issues.

    What's my experience with pricing, setup cost, and licensing?

    I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID.

    What other advice do I have?

    I integrate Google Hangouts into my workflow for external client meetings or presentations by using my official email ID in Google Workspace, through which I can send meeting links and make use of the calendar invite feature to ensure that the details of the meeting are automatically integrated with Google Hangouts. I just create a meeting link through the calendar invite, and then I use it.

    Speaking about whether Google Hangouts integration with other Google services has added any value to my user experience, I would say that value addition doesn't come from Google Hangouts alone. When I want to share some documents or spreadsheets, it is easy to invite those who have a Gmail account with Google Hangouts.

    I haven't experienced any significant issues with connectivity or quality during the calls on Google Hangouts.

    I rate the overall tool an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Google Hangouts [EOL]
    August 2025
    Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
    866,218 professionals have used our research since 2012.
    Abiyekoko - PeerSpot reviewer
    Independent Consultant - Digital Transformation at Jennifer Yalden
    Real User
    Top 5
    Has a straightforward initial setup process, but they should increase the session time
    Pros and Cons
    • "The initial setup process is straightforward."
    • "They should increase the platform's session time beyond an hour."

    What is our primary use case?

    We use the platform for scheduling meetings with clients.

    What needs improvement?

    They should increase the platform's session time beyond an hour.

    For how long have I used the solution?

    We have been using Google Hangouts for five years. At present, we use the latest version.

    How was the initial setup?

    The initial setup process is straightforward. We have deployed it on the cloud.

    What about the implementation team?

    I implemented the product myself.

    What other advice do I have?

    I recommend Google Hangouts and rate it a seven out of ten. I advise others to have a clear idea of their business use cases before they deploy the product.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    RexSun - PeerSpot reviewer
    PT at PNTL
    Real User
    User-friendly with a good interface and decent pricing
    Pros and Cons
    • "The initial setup is very easy."
    • "The solution could integrate more automation into the product."

    What is our primary use case?

    We primarily use the solution for virtual meetings. 

    What is most valuable?

    It works well. It makes having meetings very easy.

    The interface is fine.

    It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it. 

    The initial setup is very easy.

    The solution is stable.

    Pricing is very reasonable, and there are multiple licensing tiers to choose from. 

    What needs improvement?

    The solution could integrate more automation into the product. 

    For how long have I used the solution?

    I've used the solution for five years. 

    What do I think about the stability of the solution?

    The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten. 

    What do I think about the scalability of the solution?

    I've never tried to scale the solution. I cannot speak to the scalability process. 

    20 to 30 people use the solution in our company.

    We do not have plans to increase usage. 

    How are customer service and support?

    I have never used Google's technical support. 

    Which solution did I use previously and why did I switch?

    I did not use any other solution previously. 

    How was the initial setup?

    I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running. 

    What about the implementation team?

    I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance. 

    What's my experience with pricing, setup cost, and licensing?

    There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive. 

    What other advice do I have?

    I do not know which version of the solution we're using.

    We're an SMB.

    I'd recommend the solution to others. 

    I would rate the solution eight out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Presales engineer at Goodus
    Real User
    Easy to use and simple implementation
    Pros and Cons
    • "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
    • "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

    What is our primary use case?

    We are using the solution for online meetings. It has become popular when people were working from home.

    What is most valuable?

    The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.

    What needs improvement?

    The call reliability could improve in Google Hangouts.

    For how long have I used the solution?

    I have been using hangouts for a few years.

    What do I think about the stability of the solution?

    The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.

    I rate the stability of Google Hangouts an eight out of ten.

    What do I think about the scalability of the solution?

    We have approximately 100 people using this solution in my organization.

    How are customer service and support?

    I have not contacted the vendor for support.

    Which solution did I use previously and why did I switch?

    I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.

    How was the initial setup?

    The initial setup of Google Hangouts is simple.

    What about the implementation team?

    I did the implementation of the solution myself.

    Which other solutions did I evaluate?

    I have not found any profound differences between Google Hangouts to other similar solutions on the market.

    What other advice do I have?

    There is not any maintenance needed for this solution.

    I rate Google Hangouts an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Marcelo_Marciano - PeerSpot reviewer
    Account Executive - Special Accounts at Iron Mountain Incorporated
    MSP
    An excellent user-friendly tool that helps us with our commercial and sales meetings
    Pros and Cons
    • "It is easy to use, and we don't need to make a lot of configurations."
    • "The solution can be improved by integrating other tools."

    What is our primary use case?

    Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.

    What is most valuable?

    It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.

    What needs improvement?

    The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.

    For how long have I used the solution?

    We have been using the solution for approximately three years and are currently using the most recent version.

    What do I think about the scalability of the solution?

    The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.

    How was the initial setup?

    The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.

    What other advice do I have?

    I rate the solution a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer936699 - PeerSpot reviewer
    CEO at a energy/utilities company with 11-50 employees
    Real User
    Communication platform with a straightforward setup; designed for virtual meetings, project planning, and project status updates
    Pros and Cons
    • "Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
    • "The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."

    What is our primary use case?

    I work for a project-oriented company, and we focus on product design and development, cloud services development, etc. We have multiple virtual meetings daily, both internally and with our clients, so our primary use case for Google Hangouts is for our meetings.

    What is most valuable?

    The value of Google Hangouts is that it enables us to communicate project status very effectively. It also allows us to plan effectively, and get people all over the world into our virtual meetings.

    What needs improvement?

    An additional feature I'd like to see in Google Hangouts is more of a personal preference, e.g. it's not a pain point. There may be little differences in the way virtual backgrounds are handled, but it's no big deal.

    For how long have I used the solution?

    We've been using Google Hangouts for two years. The company started standardizing the use of the platform at the beginning of the pandemic, e.g. that's when we made the shift to Google Hangouts.

    What do I think about the stability of the solution?

    I've seen some stability problems in Google Hangouts, particularly when communicating with developers in Eastern Europe, but that's to be expected given the current situation there.

    How was the initial setup?

    The initial setup for Google Hangouts was straightforward, and I never experienced any issues with it, but it would still depend on how technical the users are, e.g. the pain points are going to differ.

    Which other solutions did I evaluate?

    I evaluated Zoom.

    What other advice do I have?

    The company I'm working for is a big Google user, so we use Google Hangouts, and we share Google sheets, Google docs, etc. We use different Google solutions for work.

    I can't think of any pain points in Google Hangouts that would make me say: "I wish it had this capability, or not." I do so many virtual meetings, and I have to think if it's going to be on Zoom, or if it's going to be on Google Hangouts, e.g. what are we using for this meeting, because we have different clients, so every once in a while, we get called into someone else's meeting, but internally, we use Google Hangouts.

    I'm in very much in favor of Dev Ops, e.g. I like to see those updates come, but I have no problems with updates for this platform, because Google is normally doing something, or fixing a problem, or providing an enhancement, etc. The key is I manage when I apply updates, so it's not a problem for me. For some people, it can be a problem, but the updates don't bother me. I managed a Dev Ops environment, so we were putting out updates regularly, so we don't surprise people too often.

    I have no information on the pricing of Google Hangouts, because I was not involved in that aspect.

    My advice  to others looking into implementing this platform is that we've had good success with it. I have no issues. It's worked for us, and we keep using it. We're not looking at anything else, so that for me, says it all.

    I'm giving Google Hangouts a rating of eight out of ten, as I rarely give nines or tens.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1294218 - PeerSpot reviewer
    Senior Cloud Architect and Team Lead at a computer software company with 10,001+ employees
    Real User
    Stable solution that enables communication between peers and has a good history feature, but it's not as feature-rich as the competition
    Pros and Cons
    • "Stable communication tool with a good history feature and very easy installation."
    • "Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."

    What is our primary use case?

    Google Hangouts enables communication between peers.

    What is most valuable?

    I like that Google Hangouts has better history features now.

    What needs improvement?

    Google Hangouts is not as feature-rich as Slack, but it's sufficient.

    I'd like to see more features in this tool in the next release. What they need to do is add more features.

    For how long have I used the solution?

    I've been using Google Hangouts for a few years.

    What do I think about the stability of the solution?

    Google Hangouts is a stable product. I haven't seen any problems with its stability, so for me, it's stable.

    What do I think about the scalability of the solution?

    It's hard for me to say if Google Hangouts is scalable, but if we're talking about scalability in terms of users, it allows many, many users.

    How was the initial setup?

    Installing Google Hangouts was very easy. It comes with the package, e.g. this product comes out-of-the-box to a large extent.

    Which other solutions did I evaluate?

    I was able to evaluate Slack and Flowdock.

    What other advice do I have?

    I have some experience with Zoom, but not so much. We mainly use Google Hangouts, Google Meet, and Slack.

    We have several thousand users of Google Hangouts in the company, and we'll probably increase usage for it.

    I've never contacted technical support for this product, e.g. currently we have no issues with it.

    I'm not recommending Google Hangouts to others. I'm recommending Slack instead.

    I'm unsure, but we're probably paying yearly for Google Hangouts.

    I'm rating Google Hangouts a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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