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reviewer1909341 - PeerSpot reviewer
AVP, Automation Center of Excellence Head at a financial services firm with 501-1,000 employees
Real User
Jan 31, 2023
It has multiple features, such as polling, whiteboarding, and captioning
Pros and Cons
  • "What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
  • "Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."

What is our primary use case?

We use Google Hangouts for meetings and alignment.

What is most valuable?

What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature.

What needs improvement?

Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement.

I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great.

I want to add a Zoom feature in Google Hangouts, where multiple people can interact with what's shown on the screen and draw and put shapes, for example.

For how long have I used the solution?

I joined the company in 2020, and that's the time I started using Google Hangouts.

Buyer's Guide
Google Hangouts [EOL]
June 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What do I think about the stability of the solution?

Google Hangouts is a stable solution.

What do I think about the scalability of the solution?

So far, I'm happy with Google Hangouts in terms of scalability, but that still depends on your license because that dictates the number of users you can have in a room.

How are customer service and support?

Google technical support is okay, but I used it for a different solution, Google AppSheet, and not for Google Hangouts. The team gave me a fast response for other solutions. However, for my Google AppSheet concern, it took a while to receive feedback from Google because the general support team needed to pass my question to a real expert.

How was the initial setup?

Google Hangouts is installed on the web browser, so setup or installation-wise, it's okay.

What's my experience with pricing, setup cost, and licensing?

I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details.

What other advice do I have?

My company uses Google Workspace, which includes Google Hangouts.

In my company, more than five hundred people use Google Hangouts.

I'm happy to recommend the solution to others because it's web-based and extensive, with features for emailing, documentation, and conferencing.

My rating for Google Hangouts is nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vijay Muddu - PeerSpot reviewer
Manager server admin and security at Vivaconnect
Real User
Nov 19, 2022
Video conferencing solution that is readily accessible and facilitates presentation sharing during meetings
Pros and Cons
  • "The most valuable feature has been the ability to present presentations during meetings."
  • "Hangouts is a lightweight solution that can be used across devices including phones."
  • "It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

What is our primary use case?

We use this solution for video calls for group meetings. It used by more than 50 people in our business. 

What is most valuable?

The most valuable feature has been the ability to present presentations during meetings. 

What needs improvement?

It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

We have not experienced any issues so have not reached out to the customer support team. 

Which solution did I use previously and why did I switch?

I have previously used WebEx and Zoom. WebEx is very complicated but does have enhanced features compared to Google Hangout. However, Hangouts is a lightweight solution that can be used across devices including phones. It is easy to download and is readily available. You don't need to sign in separately and this makes it convenient to use. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts [EOL]
June 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Adrian Mukisa - PeerSpot reviewer
Student at Kabale University
Real User
Nov 18, 2022
Useful meeting recording, stable, and simple setup
Pros and Cons
  • "The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend, and I can use the class recording to view whatever I missed later."
  • "Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."

What is our primary use case?

I am using Google Hangouts for classes online if we do not have physical lectures in the classroom. For example, a lecturer schedules a class at a specific time and then we use a link to join the video call.

What is most valuable?

The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later.

What needs improvement?

Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account.

For how long have I used the solution?

I have been using Google Hangouts for approximately three years.

What do I think about the stability of the solution?

Google Hangouts is stable as long as you have a reliable internet connection and there is nothing wrong with our system.

What do I think about the scalability of the solution?

The scalability of Google Hangouts has been good in my experience. We only have a few people in the class and we haven't faced any problem with anyone having to be kicked out of the meeting because it was not able to accommodate the numbers.

We have approximately 40 people per class that are using the solution. In our whole university, I am not sure of the total number of users that are using it.

We have a number of online lectures and they have increased this year, there is a plan to increase the usage.

How are customer service and support?

I have not had any problems with the need to contact support.

How was the initial setup?

The initial setup of Google Hangouts is straightforward. The setup was basic, it only involves opening an application, scheduling, or starting a call immediately.

What about the implementation team?

The implementation of the solution can be done in-house and it does not require a third-party implementation.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nilanjana Dey - PeerSpot reviewer
Content Marketing Strategist at Niswey
Real User
Jun 16, 2022
Has a free version that works well for small-sized teams; technical support is responsive
Pros and Cons
  • "The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
  • "Whatever features are on offer right now on Google Hangouts, I find all of them useful."
  • "I would like for the platform to have a call recording feature in the free version."

What is our primary use case?

Google Hangouts is being used for virtual meetings, whether that's face to face or you're presenting your screen. There's also a whiteboard where you can brainstorm on the call itself, so that's about it.

What is most valuable?

Whatever features are on offer right now on Google Hangouts, I find all of them useful. I don't have a preference, and Google Hangouts doesn't have time limitations.

What needs improvement?

Google Hangouts is pretty good as it is, so there's nothing I would like to change about it.

I would like for the platform to have a call recording feature in the free version.

What do I think about the stability of the solution?

Google Hangouts is a stable platform.

What do I think about the scalability of the solution?

Google Hangouts, being a Google product, is available and scalable. The free version works well for small-sized teams that have thirty to forty people, and that's good enough for us.

How are customer service and support?

The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two.

How was the initial setup?

Setting up Google Hangouts is very, very easy. You just open a Gmail account to get access to all the Google tools, including Google Hangouts. It's very easy to just set up a Gmail account, and you don't have to do anything else.

What's my experience with pricing, setup cost, and licensing?

We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment.

Which other solutions did I evaluate?

We evaluated Zoom and Microsoft Teams. We use Google Hangouts, Zoom, and Microsoft Teams, but use Zoom more often compared to the other two platforms.

What other advice do I have?

Sometimes my company uses Google Hangouts, but that's very rare. Typically, the team uses Zoom, and Google Hangouts is used once or twice a month, and that's about it. My company is an end-user, not a partner of Google.

At the moment, there's no plan of increasing the number of users of Google Hangouts.

I would rate Google Hangouts eight out of ten.

I'd recommend the platform to other people.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer936699 - PeerSpot reviewer
CEO at a energy/utilities company with 11-50 employees
Real User
Apr 6, 2022
Communication platform with a straightforward setup; designed for virtual meetings, project planning, and project status updates
Pros and Cons
  • "Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
  • "My advice to others looking into implementing this platform is that we've had good success with it."
  • "The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."

What is our primary use case?

I work for a project-oriented company, and we focus on product design and development, cloud services development, etc. We have multiple virtual meetings daily, both internally and with our clients, so our primary use case for Google Hangouts is for our meetings.

What is most valuable?

The value of Google Hangouts is that it enables us to communicate project status very effectively. It also allows us to plan effectively, and get people all over the world into our virtual meetings.

What needs improvement?

An additional feature I'd like to see in Google Hangouts is more of a personal preference, e.g. it's not a pain point. There may be little differences in the way virtual backgrounds are handled, but it's no big deal.

For how long have I used the solution?

We've been using Google Hangouts for two years. The company started standardizing the use of the platform at the beginning of the pandemic, e.g. that's when we made the shift to Google Hangouts.

What do I think about the stability of the solution?

I've seen some stability problems in Google Hangouts, particularly when communicating with developers in Eastern Europe, but that's to be expected given the current situation there.

How was the initial setup?

The initial setup for Google Hangouts was straightforward, and I never experienced any issues with it, but it would still depend on how technical the users are, e.g. the pain points are going to differ.

Which other solutions did I evaluate?

I evaluated Zoom.

What other advice do I have?

The company I'm working for is a big Google user, so we use Google Hangouts, and we share Google sheets, Google docs, etc. We use different Google solutions for work.

I can't think of any pain points in Google Hangouts that would make me say: "I wish it had this capability, or not." I do so many virtual meetings, and I have to think if it's going to be on Zoom, or if it's going to be on Google Hangouts, e.g. what are we using for this meeting, because we have different clients, so every once in a while, we get called into someone else's meeting, but internally, we use Google Hangouts.

I'm in very much in favor of Dev Ops, e.g. I like to see those updates come, but I have no problems with updates for this platform, because Google is normally doing something, or fixing a problem, or providing an enhancement, etc. The key is I manage when I apply updates, so it's not a problem for me. For some people, it can be a problem, but the updates don't bother me. I managed a Dev Ops environment, so we were putting out updates regularly, so we don't surprise people too often.

I have no information on the pricing of Google Hangouts, because I was not involved in that aspect.

My advice  to others looking into implementing this platform is that we've had good success with it. I have no issues. It's worked for us, and we keep using it. We're not looking at anything else, so that for me, says it all.

I'm giving Google Hangouts a rating of eight out of ten, as I rarely give nines or tens.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1294218 - PeerSpot reviewer
Senior Cloud Architect and Team Lead at a computer software company with 10,001+ employees
Real User
Mar 2, 2022
Stable solution that enables communication between peers and has a good history feature, but it's not as feature-rich as the competition
Pros and Cons
  • "Stable communication tool with a good history feature and very easy installation."
  • "Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
  • "Google Hangouts is not as feature-rich as Slack, but it's sufficient."

What is our primary use case?

Google Hangouts enables communication between peers.

What is most valuable?

I like that Google Hangouts has better history features now.

What needs improvement?

Google Hangouts is not as feature-rich as Slack, but it's sufficient.

I'd like to see more features in this tool in the next release. What they need to do is add more features.

For how long have I used the solution?

I've been using Google Hangouts for a few years.

What do I think about the stability of the solution?

Google Hangouts is a stable product. I haven't seen any problems with its stability, so for me, it's stable.

What do I think about the scalability of the solution?

It's hard for me to say if Google Hangouts is scalable, but if we're talking about scalability in terms of users, it allows many, many users.

How was the initial setup?

Installing Google Hangouts was very easy. It comes with the package, e.g. this product comes out-of-the-box to a large extent.

Which other solutions did I evaluate?

I was able to evaluate Slack and Flowdock.

What other advice do I have?

I have some experience with Zoom, but not so much. We mainly use Google Hangouts, Google Meet, and Slack.

We have several thousand users of Google Hangouts in the company, and we'll probably increase usage for it.

I've never contacted technical support for this product, e.g. currently we have no issues with it.

I'm not recommending Google Hangouts to others. I'm recommending Slack instead.

I'm unsure, but we're probably paying yearly for Google Hangouts.

I'm rating Google Hangouts a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Structural Engineering at Tahaluf
Real User
Feb 2, 2024
An easy-to-install tool that is useful for setting up virtual meetings
Pros and Cons
  • "The installation part of the product is easy since one generally needs to use a browser to use the product."
  • "It would be better to have a feature for recording the meetings in Google Hangouts."

What is our primary use case?

I use the solution mainly to attend meetings through a video call, especially when I have to present something and talk about it to a prospective client. I also use the tool for internal communications within my company so that I can communicate with my designer or project manager.

What is most valuable?

The features of Google Hangouts I find most beneficial for enhancing virtual communication stem from the tool's ability to provide its users with functionalities that allow them to make use of the product's sharing features. The fact that Google Hangouts is integrated with Google Calendar helps me to set up meetings easily. Most of my contact lists are in my Gmail account, making it very easy for me to pull out the details of the contacts or the potential attendees that I expect and want to invite to a meeting.

What needs improvement?

It would be better to have a feature for recording the meetings in Google Hangouts. I don't know if there is a feature in the basic version of Google Hangouts that allows for the recording of meetings, but I know that it is possible in Zoom. I think the advanced version or the licensed version of Google Hangouts may allow for the recording of meetings, but I have not explored it. Having a recording feature for the basic version of the tool would be helpful, as it is the only shortcoming of the product.

For how long have I used the solution?

I have been using Google Hangouts for around ten years.

What do I think about the stability of the solution?

I have not had any issues with the stability of the product.

What do I think about the scalability of the solution?

I have not had any issues with the scalability part of the product since I operate in a small team. In general, I don't know much about this scalability part of the product.

Only two people in my company use the product. There is an extended group of freelancers attached to my company who use Google Hangouts through their personal Gmail accounts.

How are customer service and support?

I haven't had any issues with the solution's technical support. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Zoom to attend meetings. I use Zoom and Google Hangouts. Cisco Webex is a tool that I used to use fifteen years ago. I started to use Google Hangouts because of Google Workspace,which comes with functionalities that allow its users to send emails and share documents. Zoom is better than Google Hangouts when it comes to the video conference part.

How was the initial setup?

The installation part of the product is easy since one generally needs to use a browser to use the product. I can use the product on my phone by just installing the application, which is a pretty easy process with which I haven't had any issues.

What's my experience with pricing, setup cost, and licensing?

I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID.

What other advice do I have?

I integrate Google Hangouts into my workflow for external client meetings or presentations by using my official email ID in Google Workspace, through which I can send meeting links and make use of the calendar invite feature to ensure that the details of the meeting are automatically integrated with Google Hangouts. I just create a meeting link through the calendar invite, and then I use it.

Speaking about whether Google Hangouts integration with other Google services has added any value to my user experience, I would say that value addition doesn't come from Google Hangouts alone. When I want to share some documents or spreadsheets, it is easy to invite those who have a Gmail account with Google Hangouts.

I haven't experienced any significant issues with connectivity or quality during the calls on Google Hangouts.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Jun 27, 2023
User-friendly and easy to navigate
Pros and Cons
  • "The initial setup is very easy."
  • "Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."

What is most valuable?

Initially, Zoom had a time limit of 40 minutes, but now it's extended to 45 minutes. On the other hand, Google Meet allows meetings to last for an hour.

Moreover, I like the icons Google Meet has. Google Hangouts has sophisticated features and a data license. Google Meet downloads faster.  It does not take a lot of time.

What needs improvement?

Let me compare it with Zoom. Google Hangouts can't handle a large number of people. It has a limit of around 900 participants. Zoom also has limitations. So, there is room for improvement. 

Another area of improvement is icons.  I believe they could enhance the icon selection feature. It would be great to have more options for icons like Zoom does. It's not necessarily a critical improvement, but it would add a nice touch and provide users with more customization options.

Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes. I may be mistaken, but it seems like an appropriate duration for your average meeting. 

Additionally, when joining a call on Google Meet, it would be helpful to know how many participants are already in the call before joining. This feature is available in Zoom, and I find it quite useful. I prefer Zoom and appreciate the ability to immediately join a call without having to wait for an invitation. It's convenient to know how many participants are already on the call before joining.

For how long have I used the solution?


What do I think about the stability of the solution?

I would rate the stability of this solution an eight out of ten. 

What do I think about the scalability of the solution?

Overall, I would rate the scalability an eight out of ten. Some issues with scalability. 

In my organization, we have around 800 users utilizing Google Meet, and it handles a large number of participants well.

How was the initial setup?

The initial setup is very easy. Google Hangouts is very user-friendly. 

What's my experience with pricing, setup cost, and licensing?

Google Hangouts is not too expensive to maintain. Moreover, it doesn't consume much data and has affordable pricing.

Companies seem to prioritize cost-cutting and choosing a reliable solution. They want something that meets their needs without any surprises. 

What other advice do I have?

My advice to others considering using it would be to give Google Meet a try, especially if they are in need of a solution suitable for larger companies. The features are user-friendly, and navigating through the platform is easy.

Overall, I would rate the solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RexSun - PeerSpot reviewer
PT at PNTL
Real User
Apr 14, 2023
User-friendly with a good interface and decent pricing
Pros and Cons
  • "The initial setup is very easy."
  • "The solution could integrate more automation into the product."

What is our primary use case?

We primarily use the solution for virtual meetings. 

What is most valuable?

It works well. It makes having meetings very easy.

The interface is fine.

It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it. 

The initial setup is very easy.

The solution is stable.

Pricing is very reasonable, and there are multiple licensing tiers to choose from. 

What needs improvement?

The solution could integrate more automation into the product. 

For how long have I used the solution?

I've used the solution for five years. 

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten. 

What do I think about the scalability of the solution?

I've never tried to scale the solution. I cannot speak to the scalability process. 

20 to 30 people use the solution in our company.

We do not have plans to increase usage. 

How are customer service and support?

I have never used Google's technical support. 

Which solution did I use previously and why did I switch?

I did not use any other solution previously. 

How was the initial setup?

I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running. 

What about the implementation team?

I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance. 

What's my experience with pricing, setup cost, and licensing?

There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive. 

What other advice do I have?

I do not know which version of the solution we're using.

We're an SMB.

I'd recommend the solution to others. 

I would rate the solution eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Presales engineer at Goodus
Real User
Mar 25, 2023
Easy to use and simple implementation
Pros and Cons
  • "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
  • "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

What is our primary use case?

We are using the solution for online meetings. It has become popular when people were working from home.

What is most valuable?

The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.

What needs improvement?

The call reliability could improve in Google Hangouts.

For how long have I used the solution?

I have been using hangouts for a few years.

What do I think about the stability of the solution?

The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.

I rate the stability of Google Hangouts an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using this solution in my organization.

How are customer service and support?

I have not contacted the vendor for support.

Which solution did I use previously and why did I switch?

I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.

How was the initial setup?

The initial setup of Google Hangouts is simple.

What about the implementation team?

I did the implementation of the solution myself.

Which other solutions did I evaluate?

I have not found any profound differences between Google Hangouts to other similar solutions on the market.

What other advice do I have?

There is not any maintenance needed for this solution.

I rate Google Hangouts an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Hangouts [EOL] Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
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Buyer's Guide
Download our free Google Hangouts [EOL] Report and get advice and tips from experienced pros sharing their opinions.