We primarily use the solution in order to conduct virtual meetings.
Presales manager at Mitra Innovation
Good companion mode, easy meeting recording capabilities, and is simple to set up
Pros and Cons
- "The solution is stable."
- "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
What is our primary use case?
What is most valuable?
It's easy to record a meeting. This is a quite useful feature for us.
The product offers a companion mode, which is helpful.
It's quite simple to set up.
The solution is stable.
It can scale well.
What needs improvement?
Overall, it is a good platform. there isn't really anything lacking.
We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there.
For how long have I used the solution?
I've been using the solution for about three years.
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June 2026
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What do I think about the stability of the solution?
We've noticed the performance isn't as good on Safari browsers.
Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well.
We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage.
How are customer service and support?
I've never had the opportunity to reach out to technical support.
Which solution did I use previously and why did I switch?
I've used Teams, Skype, and Zoom previously.
How was the initial setup?
The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all.
We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud.
Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay to use the solution via a subscription model. We pay for the solution annually.
What other advice do I have?
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at sea-solutión
Great for virtual meetings with good pricing and a straightforward implementation
Pros and Cons
- "It's very easy to use."
- "The solution is useful for virtual meetings; I like that we can do voice or video calls, there are screen-sharing capabilities, it is straightforward to set up, very easy to use, stable, scalable, and the pricing is good."
- "It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
What is our primary use case?
If we need to hold an online meeting, we use Google Hangouts.
What is most valuable?
The solution is useful for virtual meetings. I like that we can do voice or video calls. There are also screen-sharing capabilities.
It is straightforward to set up the solution.
It's very easy to use.
The product is stable.
I find the solution to be scalable.
The pricing is good.
What needs improvement?
It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings.
We'd like to have remote control so that if I share my screen, others can use it and manipulate it.
For how long have I used the solution?
I've been using the solution for 15 years.
What do I think about the stability of the solution?
It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
My understanding is the solution scales well. We do have less than 25 users at this time using Google. Less than ten people use Google Hangouts. We do not yet have any plans to increase usage.
How are customer service and support?
I've never dealt with technical support. I cannot speak to how helpful or responsive they are. The product has always worked for me, and therefore I've never needed to reach out.
Which solution did I use previously and why did I switch?
We've used several virtual meeting solutions, like Zoom, Microsoft Teams, and sometimes Skype. We tend to use Hangouts as we host our email with Google and it is included.
How was the initial setup?
The implementation process is simple to set up. I work in IT and therefore it is very easy for me to understand how to use it. Since it is cloud-based, you can simply just start using it.
What about the implementation team?
I did not need a consultant or integrator to help me with the setup. I could handle it myself.
What's my experience with pricing, setup cost, and licensing?
The pricing is not too expensive. I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts.
What other advice do I have?
I'd recommend the solution to others.
I would rate the solution nine out of ten. It's really good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Hangouts [EOL]
June 2026
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Senior manager at Wipro Limited
Intuitive with good performance and offers a trial version
Pros and Cons
- "When you get a meeting invitation, it's very easy to just join and go."
- "The solution is helpful for videos especially."
- "Support could be a bit faster."
What is our primary use case?
We primarily use the solution for meetings.
What is most valuable?
It works really well.
It's great for meetings. The solution is helpful for videos especially.
The product is very intuitive. When you get a meeting invitation, it's very easy to just join and go.
We feel the performance is quite good.
Google offers a trial version, which I have used.
What needs improvement?
Support could be a bit faster.
For how long have I used the solution?
I've used the solution for a few meetings.
What do I think about the stability of the solution?
The solution is stable and the connectivity is great. It's reliable. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
I can't speak to the scalability. I've never experimented with expanding it.
I'm not sure how many people are using it. We are not using it in our organization, however, I will get invites from other organizations and use it that way.
How are customer service and support?
Technical support is very good. We have no issues with Google support. We would, however, like them to increase the response rate and move a bit faster.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm aware of Skype, however, I don't use it myself.
We are using Microsoft Teams.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the licensing costs are.
What other advice do I have?
I'm not sure if we are using a specific version or not.
I'd rate the product eight out of ten. It's pretty good overall. I'd recommend the product to others who need to run video conferences and meetings.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PAM Architect at GCA
Good, reliable source of communication, but it is not compatible with every device, it's browser-based
Pros and Cons
- "Google Hangouts is an excellent tool."
- "Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
- "Google Hangouts, however, was not [compatible with my device]. Google Hangouts is a browser-based application."
What is our primary use case?
We primarily use Google Hangouts to communicate with one another. We've moved on from Google Hangouts and are now using Google Chat. You will notice that people are getting out of Hangouts. Hangouts will be going to go away.
I haven't used Google Hangouts in two months, and I used to use it more than two dozen times a day.
What is most valuable?
It's really good, it works out pretty well.
Google Hangouts is an excellent tool.
What needs improvement?
Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.
What do I think about the stability of the solution?
It's very stable. We have no issues with the stability of Google Hangouts.
What do I think about the scalability of the solution?
Google Hangouts is very scalable.
What other advice do I have?
In terms of Webex and potentially losing some quality having a good meeting often entails muting everyone except the speaker and then switching from one speaker to another. Because whenever there is an open forum, or there is a larger audience, and I believe the number is usually around 16, your chances of having a know-it-all who has something to say about everything skyrocket. Being able to mute somebody, would be very valuable.
Anybody who needs that many people and you need professional services like that, it's time to start paying the subscription and support the product. If they want to have control of the venue, the only way to have control of the venue is with the paid version.
It pays for itself. Having a meeting go off the rails is an embarrassment.
Webex is probably one of my only 10s, but I am really starting to enjoy Microsoft Teams. It has the features that I need. It's built into Windows. I get it as part of my subscription to Microsoft Office from the company. I have only had one issue where I made a mistake. There's a little rule that you should have. If it's your meeting, it needs to be your meeting, it should be your tool choice. if it's your meeting, you should be the one to schedule it, even if it's very difficult, the project manager with the client wants to host the meeting himself.
For example, I had a very interesting little experience, only a few weeks ago, where it was my meeting, but the project manager from the client set up the meeting. I did not know this, but he had me muted. When I was responding to people, it was as if nobody was listening to me. I didn't know what was going on. Then, after about 15, or 20 minutes, the project manager said, "are you going to respond to this?" And I said, "Is anybody listening to me?" I've answered these questions I don't know how many times. One of the people on the call called me up, not even 15, 20 minutes ago, and said, "by the way that meeting you were in yesterday, you were muted." I would recommend if it's your meeting, it's got to be your tool.
It's PAM, and PAM Solutions are notoriously politically fraught by those who want to have their environment secured versus those that like things the way they are, and we had one of those.
I would recommend using Google Chat.
It was nothing out of the ordinary in comparison to others. I would rate Google Hangouts a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Manager - Radio Frequency Planning at RF-SMART
Useful for external meetings and communication
Pros and Cons
- "Google Hangouts is user-friendly. It supports low internet bandwidth."
What is our primary use case?
We use the tool for external meetings and communication.
What is most valuable?
Google Hangouts is user-friendly. It supports low internet bandwidth.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven out of ten.
How are customer service and support?
I have never contacted the solution's support.
How was the initial setup?
Google Hangouts' deployment is easy and can be done in two to three minutes.
What's my experience with pricing, setup cost, and licensing?
Google Hangouts doesn't require a license.
What other advice do I have?
I rate the overall product a seven out of ten. Our use depends on others. If somebody asks us to use Google Meet, we use it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at VCosmos
Offers seamless integration with other Google Workspace apps and real-time captioning and translation features
Pros and Cons
- "The most valuable feature of Google Hangouts for me is content sharing."
- "One area where I see room for improvement in Google Hangout is the voice quality during meetings."
What is our primary use case?
I use Google Hangout to showcase case studies and solutions when consulting with clients about data security and data center work. It is a convenient way to present information and have discussions with clients remotely.
How has it helped my organization?
Google Hangouts, including Google Hangouts, has greatly facilitated remote collaboration for me. By using it alongside Teams, I can easily connect with peers and colleagues, no matter where we are. It has made virtual presentations and meetings much more convenient, allowing us to share and present information without needing to be physically present.
What is most valuable?
The most valuable feature of Google Hangouts for me is content sharing. It is incredibly useful, especially when working remotely, as it allows me to easily share presentations, documents, or other materials with clients during meetings.
What needs improvement?
One area where I see room for improvement in Google Hangout is the voice quality during meetings. Compared to Microsoft Teams, I find the voice quality to be somewhat lacking.
What do I think about the stability of the solution?
I would rate the stability of Google Hangouts as a ten out of ten.
What do I think about the scalability of the solution?
The scalability of the solution is good. I use Google Hangouts only twice per week for my projects.
Which solution did I use previously and why did I switch?
Before using Google Hangouts, I used a variety of solutions depending on the client or peers I was communicating with. This included Microsoft Teams for collaboration and sometimes WhatsApp for smaller meetings or quick conversations with up to four or five people.
How was the initial setup?
I would rate the easiness of the initial setup as a nine out of ten.
Which other solutions did I evaluate?
Before choosing Google Hangouts, I evaluated other options like Skype and Zoom. I have used Skype extensively in the past, and Zoom was another important collaboration tool used in my work life.
What other advice do I have?
I have encountered some audio quality issues with Google Hangouts, but not video quality issues. Video quality problems usually stem from network instability rather than an issue with Google Hangouts itself.
For someone considering using Google Hangouts in a professional environment, I would suggest they stick with platforms they're already comfortable with, like Skype or Microsoft Teams. However, for everyday communication needs outside of enterprise settings, Google Hangout could be suitable, but for larger-scale meetings, I would recommend considering options like Microsoft Teams or Zoom.
Overall, I would rate Google Hangouts as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Consultant - Digital Transformation at Jennifer Yalden
Has a straightforward initial setup process, but they should increase the session time
Pros and Cons
- "The initial setup process is straightforward."
- "They should increase the platform's session time beyond an hour."
What is our primary use case?
We use the platform for scheduling meetings with clients.
What needs improvement?
They should increase the platform's session time beyond an hour.
For how long have I used the solution?
We have been using Google Hangouts for five years. At present, we use the latest version.
How was the initial setup?
The initial setup process is straightforward. We have deployed it on the cloud.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Google Hangouts and rate it a seven out of ten. I advise others to have a clear idea of their business use cases before they deploy the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Logistics Division Manager at 3PL
Extremely stable, highly scalable, and quick to access
Pros and Cons
- "The solution's stability is the most valuable feature."
- "The UI has room for improvement."
What is our primary use case?
I use the solution for my online class.
What is most valuable?
The solution's stability is the most valuable feature.
What needs improvement?
The UI has room for improvement. I have a hard time navigating through the features.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I give the stability a ten out of ten.
What do I think about the scalability of the solution?
I give the scalability a nine out of ten.
How was the initial setup?
The initial setup is straightforward. No installation is necessary. I only need to log in with my Gmail account in order to use the solution.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license to use the solution.
What other advice do I have?
I give the solution a nine out of ten.
We have around ten people using the solution.
We have plans to increase the usage in the future.
I would recommend this solution as it is a stable and effective virtual meeting platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Access Techy Limited
User-friendly, easy to deploy, and stable
Pros and Cons
- "The solution is easy to use and navigate."
- "The scalability has room for improvement."
What is our primary use case?
We use the solution for virtual meetings.
What is most valuable?
The solution is easy to use and navigate.
What needs improvement?
The scalability has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We previously used Zoom and switched to Google Hangouts because it was cheaper.
How was the initial setup?
The initial setup is straightforward and takes under one hour. The deployment was completed by one person. To use the solution we must set up a Gmail account and create meeting links.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
There is no license cost.
What other advice do I have?
I give the solution an eight out of ten.
We have 15 end users and plan to gradually increase that number.
Google Hangouts is user-friendly and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at BNP Paribas
Enables us to chat and exchange quick information.
Pros and Cons
- "We use Google Hangouts to chat and exchange some quick information."
What is our primary use case?
I used it extensively during the pandemic to collaborate in remote meetings. We use Google Hangouts to chat and exchange quick information.
What needs improvement?
An area of improvement could be to make it more user-friendly.
An additional feature that I would like to be included in the next release is a recording feature.
For how long have I used the solution?
I have been using Hangouts for two years.
What do I think about the stability of the solution?
It is a stable solution, and I rate it an eight out of ten.
How was the initial setup?
It is easy to setup.
What about the implementation team?
We didn’t deploy it. I just use it in my private way.
What's my experience with pricing, setup cost, and licensing?
I use the free version.
What other advice do I have?
I would recommend it to others.
Overall, I rate it an eight on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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