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PeerSpot user
IT Assistant at Hotel 2 Fevrier
Real User
Apr 6, 2020
Has the ability to connect through your phone and computer
Pros and Cons
  • "The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
  • "The ability to share a screen during a meeting is one of the most valuable features."
  • "We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
  • "We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."

What is our primary use case?

We have a group of people that uses Google Hangouts. We chose Google Hangouts because most of the users are on Google and we don't want to use WhatsApp. We publish things like documents for all the members who are on it. I can use WhatsApp, but I prefer Google Hangouts because with Google Hangouts we can directly share our screen. If you have two or three on Google Hangouts directly, someone can share their screen, and you can see what he's doing.

What is most valuable?

The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected to the computer and on the phone with the same account. It is flexible.

What needs improvement?

We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service. 

For how long have I used the solution?

I have been using Google Hangouts for five years. 

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Google Hangouts [EOL]
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What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

If someone is using Zoom and is using Skype, the two devices can be connected directly, there is no need for a license. If someone is using Skype and issues a Google Hangouts conference code or a Meet conference code, you are not able to dial with the two devices. Skype and BlueJeans, also work together but Google and Skype directly do not. 

We have around 100 users using Hangouts in our company. 

How are customer service and support?

Our support is based out of Kenya. They're good. If you have any issues, it will take them around two days to resolve it. 

What's my experience with pricing, setup cost, and licensing?

Per user, we are paying $50 a month. 

What other advice do I have?

Most of the companies are going to Microsoft products but Google is easier to use.

Google is a good product but it'll be better if they fix some videoconference issues. With Microsoft, you can integrate all of your devices. With Logitech and other companies, you can connect it directly through the cloud and you can use it directly, no need to go for another supplier. But with Google, you need to go with another supplier.

I would rate it an eight out of ten. 

In the next release, I would like the ability to videoconference with a connectivity plugin.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Structural Engineering at Tahaluf
Real User
Feb 2, 2024
An easy-to-install tool that is useful for setting up virtual meetings
Pros and Cons
  • "The installation part of the product is easy since one generally needs to use a browser to use the product."
  • "It would be better to have a feature for recording the meetings in Google Hangouts."

What is our primary use case?

I use the solution mainly to attend meetings through a video call, especially when I have to present something and talk about it to a prospective client. I also use the tool for internal communications within my company so that I can communicate with my designer or project manager.

What is most valuable?

The features of Google Hangouts I find most beneficial for enhancing virtual communication stem from the tool's ability to provide its users with functionalities that allow them to make use of the product's sharing features. The fact that Google Hangouts is integrated with Google Calendar helps me to set up meetings easily. Most of my contact lists are in my Gmail account, making it very easy for me to pull out the details of the contacts or the potential attendees that I expect and want to invite to a meeting.

What needs improvement?

It would be better to have a feature for recording the meetings in Google Hangouts. I don't know if there is a feature in the basic version of Google Hangouts that allows for the recording of meetings, but I know that it is possible in Zoom. I think the advanced version or the licensed version of Google Hangouts may allow for the recording of meetings, but I have not explored it. Having a recording feature for the basic version of the tool would be helpful, as it is the only shortcoming of the product.

For how long have I used the solution?

I have been using Google Hangouts for around ten years.

What do I think about the stability of the solution?

I have not had any issues with the stability of the product.

What do I think about the scalability of the solution?

I have not had any issues with the scalability part of the product since I operate in a small team. In general, I don't know much about this scalability part of the product.

Only two people in my company use the product. There is an extended group of freelancers attached to my company who use Google Hangouts through their personal Gmail accounts.

How are customer service and support?

I haven't had any issues with the solution's technical support. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Zoom to attend meetings. I use Zoom and Google Hangouts. Cisco Webex is a tool that I used to use fifteen years ago. I started to use Google Hangouts because of Google Workspace,which comes with functionalities that allow its users to send emails and share documents. Zoom is better than Google Hangouts when it comes to the video conference part.

How was the initial setup?

The installation part of the product is easy since one generally needs to use a browser to use the product. I can use the product on my phone by just installing the application, which is a pretty easy process with which I haven't had any issues.

What's my experience with pricing, setup cost, and licensing?

I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID.

What other advice do I have?

I integrate Google Hangouts into my workflow for external client meetings or presentations by using my official email ID in Google Workspace, through which I can send meeting links and make use of the calendar invite feature to ensure that the details of the meeting are automatically integrated with Google Hangouts. I just create a meeting link through the calendar invite, and then I use it.

Speaking about whether Google Hangouts integration with other Google services has added any value to my user experience, I would say that value addition doesn't come from Google Hangouts alone. When I want to share some documents or spreadsheets, it is easy to invite those who have a Gmail account with Google Hangouts.

I haven't experienced any significant issues with connectivity or quality during the calls on Google Hangouts.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts [EOL]
March 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Jun 27, 2023
User-friendly and easy to navigate
Pros and Cons
  • "The initial setup is very easy."
  • "Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."

What is most valuable?

Initially, Zoom had a time limit of 40 minutes, but now it's extended to 45 minutes. On the other hand, Google Meet allows meetings to last for an hour.

Moreover, I like the icons Google Meet has. Google Hangouts has sophisticated features and a data license. Google Meet downloads faster.  It does not take a lot of time.

What needs improvement?

Let me compare it with Zoom. Google Hangouts can't handle a large number of people. It has a limit of around 900 participants. Zoom also has limitations. So, there is room for improvement. 

Another area of improvement is icons.  I believe they could enhance the icon selection feature. It would be great to have more options for icons like Zoom does. It's not necessarily a critical improvement, but it would add a nice touch and provide users with more customization options.

Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes. I may be mistaken, but it seems like an appropriate duration for your average meeting. 

Additionally, when joining a call on Google Meet, it would be helpful to know how many participants are already in the call before joining. This feature is available in Zoom, and I find it quite useful. I prefer Zoom and appreciate the ability to immediately join a call without having to wait for an invitation. It's convenient to know how many participants are already on the call before joining.

For how long have I used the solution?


What do I think about the stability of the solution?

I would rate the stability of this solution an eight out of ten. 

What do I think about the scalability of the solution?

Overall, I would rate the scalability an eight out of ten. Some issues with scalability. 

In my organization, we have around 800 users utilizing Google Meet, and it handles a large number of participants well.

How was the initial setup?

The initial setup is very easy. Google Hangouts is very user-friendly. 

What's my experience with pricing, setup cost, and licensing?

Google Hangouts is not too expensive to maintain. Moreover, it doesn't consume much data and has affordable pricing.

Companies seem to prioritize cost-cutting and choosing a reliable solution. They want something that meets their needs without any surprises. 

What other advice do I have?

My advice to others considering using it would be to give Google Meet a try, especially if they are in need of a solution suitable for larger companies. The features are user-friendly, and navigating through the platform is easy.

Overall, I would rate the solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ShafeeqRahman - PeerSpot reviewer
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Real User
Feb 19, 2023
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
  • "Google Meet is a clear and simple solution."
  • "Google Meet could be more secure."

What is most valuable?

Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.

What needs improvement?

Google Meet could be more secure.

For how long have I used the solution?

We have been using this solution for about two months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.

Which solution did I use previously and why did I switch?

We use a paid version of Microsoft Teams and Google Meet when we have network issues.

How was the initial setup?

It has a straightforward setup and is not hard to complete.

What other advice do I have?

I recommend Google Meet to others, and I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
Jan 26, 2023
An excellent user-friendly tool that helps us with our commercial and sales meetings
Pros and Cons
  • "It is easy to use, and we don't need to make a lot of configurations."
  • "The solution can be improved by integrating other tools."

What is our primary use case?

Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.

What is most valuable?

It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.

What needs improvement?

The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.

For how long have I used the solution?

We have been using the solution for approximately three years and are currently using the most recent version.

What do I think about the scalability of the solution?

The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.

How was the initial setup?

The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hema Patil - PeerSpot reviewer
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Real User
May 2, 2022
Stable communication tool used for social networking and video calling
Pros and Cons
  • "This is a stable solution."
  • "There is no delete option for messages which could be an added feature in a future release."

What is our primary use case?

I use this solution personally for social networking and video calling. 

What needs improvement?

There is no delete option for messages which could be an added feature in a future release.

For how long have I used the solution?

I have used this solution for over 15 years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

This solution is included in Google Suite and no separate installation is needed. 

What other advice do I have?

I would recommend this solution to other users. I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1727343 - PeerSpot reviewer
CFO at a maritime company with 201-500 employees
Real User
Jan 6, 2022
Intuitively designed and quick implementation
Pros and Cons
  • "Google Hangouts is easy to use and intuitive."
  • "Google Hangouts could work on making the service better for slow connections."

What is our primary use case?

We use Google Hangouts for internal chats and file transfers.

What is most valuable?

Google Hangouts is easy to use and intuitive.

What needs improvement?

Google Hangouts could work on making the service better for slow connections.

For how long have I used the solution?

I have been using Google Hangouts for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Hangouts is scalable.

How are customer service and support?

I did not contact support because the solution is very easy to use.

Which solution did I use previously and why did I switch?

I have previously used Zoom. I have found that Google Hangouts hand Zoom operates fairly similarly.

How was the initial setup?

the setup of Google Hangouts was very easy. It did not take long to start using it, it was very quick.

What other advice do I have?

I would recommend this solution to others. My children at school use it all the time at school.

I rate Google Hangouts a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support at a financial services firm with 501-1,000 employees
Real User
Jan 6, 2022
High performance, simple installation, and user-friendly
Pros and Cons
  • "Google Hangouts is easy to use and has good performance."
  • "The solution can improve by having more integration with different platforms."

What is our primary use case?

I use Google Hangouts for virtual meetings.

What is most valuable?

Google Hangouts is easy to use and has good performance.

What needs improvement?

The solution can improve by having more integration with different platforms.

For how long have I used the solution?

I have been using Google Hangouts for a couple of years.

What do I think about the stability of the solution?

The solution is stable, it has high availability.

What do I think about the scalability of the solution?

I have found Google Hangouts to be scalability is good.

We have 300 users using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

Which solution did I use previously and why did I switch?

I have previously used Skype.

How was the initial setup?

The installation was straightforward and did not take very long.

What about the implementation team?

I did the implementation myself.

We have four administrations for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: March 2026
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