Fortinet FortiMail Reviews

We are system integrators and we deploy it on our customer's sites for email security.

This solution has many good features. The number of false positives is minimal.

It is easy to use and integrates well with FortiSandbox.

It's very contextual, and the reporting is good.

There have been many improvements with the migration from 6.0.

I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced. It would allow for more detailed threat identification.

I have been using FortiMail for five years.

This is a very stable product and all of our customers are happy that we use it.

This solution is scalable.

We have 10 customers who have purchased it and we have two operators who work with the accounts.

From a technical aspect, we have no issues as we have two or three team members who are certified in this product.

Previously, we have not used any other products. We have heard of Cisco but have not worked with this product.

The initial setup is straightforward, not at all complex. It was very easy.

It is very intuitive and easy to deploy. 

Our in-house team deploys and maintains it.

Approximately five years ago the price was low. Now the price is a bit on the high side.

I understand it is because the product comes with a vendor license. One vendor can do many things.

The price is acceptable for the support license it includes.

I would encourage everyone to use this product. Many organizations that are concerned about security especially with email, need to deploy FortiMail.

I would rate this solution an eight out of ten.

We have implemented this solution in our VMware environment to host our own mail domain. So when the mails come in, we use the security profile and all the features of the FortiMail very efficiently - all the blacklists, safe lists, block lists, and other securities that are there to change and contain. We use spamming and content filtering and attachment filtering. 

The solution provides different tools and reporting so now one can prevent malicious spam coming through. You can put that on the blacklist, white list or accordingly. Based on the IP repetition score, there are so many things the developers have improved which weren't available in the earlier versions. there. Now the filtering is really effective to protect any mail environment of any company. 

I think the spamming feature is very valuable. One of the features of FortiMail is the sandbox. If any suspicious or malicious thing is detected, it uploads to the FortiMail, and then to the database, and then it's checked. Once it's confirmed that the mail is good content, then it's moved inside and forwarded to its destination. So the sandboxing is a really valuable feature. 

FortiMail is currently available in the appliance mode so I believe the technology can be improved a little. There are a lot of viruses and malicious things out there that can damage your environment. So I think they need to be analytical in their quiet mode implementation so that these things get updated constantly. If anything new is in the market, it should be blocked by the FortiMail immediately.

It is a very stable solution. We rarely get any complaint from the users getting spam. Even my own finance head and managing directors are satisfied. 

I will not give good marks on their support team. The support is not good at all. If you call in with an emergency thing, they will send you some PDF to read rather than sending it to their technical team. We therefore use our own expertise team who then uses Google to search for a solution. Online support sometimes takes up to a week to get back to you. 

We used Trend Micro Gateway and another McAfee gateway, but Fortinet is a good product. We were using McAfee, the email gateway security filtering, anti-spam filtering. 

The filtering is really effective to protect any mail environment of any company. I can definitely recommend this solution and my rating is a nine out of ten.

We have the FortiMail appliance, and it is installed on-premises. It provides email filtering for our Exchange 2013 server.

These days, the threats by email are very high, and this solution provides our security. I would say that eighty percent of threats are known, and there is another twenty percent that is new. New threats are added to the database as they are discovered.

The most valuable feature of this solution is the spam filter.

The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime. Because of this, sometimes we skip the firmware updates so that we don't have to work outside of office hours.

The reporting capability could be improved.

It would be helpful to have a tracking feature to help us with investigating where a particular email came from.

This is a stable solution. 

We don't have a big organization, but it has been flexible enough for us. 

We have approximately one hundred email addresses being filtered. We have perhaps seventy-five people, but some have multiple email accounts, and there are additional mailboxes for the business, as well.

Technical support for this solution is very good.

The initial setup for this solution is straightforward.

We update the firmware on the appliance ourselves, and the latest update was just last week.

This is a good solution and value for the money.

This is a dynamic product that is continuously being improved. 

As we are moving to Office 365, we may be moving away from this solution. We may look for a cloud-based solution.

I would rate this solution a nine out of ten.

We primarily use the solution for messaging.

We have used the solution as a mandatory tool in our infrastructure. It's kept some of the spam email and stuff like that out. As a security layer, we've have added Fortimail for security as the mail gateway. 

FortiMail sometimes catches emails and marks them as spam. We sometimes need to contact the vendor regarding some issues. Occasionally, there's a bug that forces an upgrade, and once the upgrade goes through, it's fixed. 

There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list.

The load balance of the LTM and the WAF should be improved. I would like all of the features to be advanced in the future because it offers fewer security features than its competitors. They do support WAF and they do offer WAF and LTM but with fewer features compared with other brands like F5.

We were planning to replace F5 with Fortinet, but security came to us and said there are a lot of features that are not available. At that time, we changed our minds about utilizing the solution because of this. 

The solution is stable. We had issues around a firewall coming down as we worked towards finalizing an RFP of the license on the appliances. The vendor came directly to us and fixed the issue. They gave us a replacement for free to cover us until we got all of our projects renewed and replaced the firewall.

The scalability of the solution is good. We have more than 1,500 users. 

Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good.

The initial setup was handled by a vendor partner. We were just monitoring or administrating the appliances.

We have vendor partners to help us with the implementation of the solution. I wouldn't recommend anyone attempting to implement the solution by themselves.

The pricing is good in comparison to the competition and the quality of the solution is very good.

We are using the on-premises deployment model. We're moving to virtual appliances soon. We are going to the government cloud, but all network appliances will be virtualized beforehand. Once we go on the cloud, everything will be hosted as assets.

I highly recommend the product. The product is easy and there's no complexity. It's easy to use, easy to learn, easy to upgrade, easy to apply any changes. It offers a good price versus quality balance.

I would rate the solution 8.5 out of ten.

The primary use of the solution is for email protection and protection against spam.

The anti-spam and anti-virus features are the most valuable.

It would be nice if we could manage the solution from the cloud so I could handle things off-site if necessary.

The solution is 100% stable.

The solution is very scalable. It can handle a lot of emails. We have about 2000 users here in Ghana.

Technical support is great. They're available 24/7 and their response time is typically within the hour.

I didn't previously use a different solution. My engineers may have used Barracuda in the past.

The initial setup of FortiMail is a little complex, but this is normal because it is a newer solution. It took about three days to deploy it. You only need about two people for deployment and maintenance.

I am an integrator; I handle the implementations myself.

It is one of the best solutions on the market. I would highly recommend them.

I would rate the solution ten out of ten.

Our primary use case of this solution is to protect data from our customers and from our internal network. We now have a substitute for the Palo Alto Network and nowadays we also use FortiGate.

I like the possibility of getting reports offered by this solution, which is better than what Palo Alto offered. It is a very reliable program and it works great.

In the future, I would like it if there's a possibility to lower the price of the bandwidth and UTM. It is quite expensive.

The solution is very reliable and very stable. It has never been down or unresponsive. It's perfect.

We currently have about 3,000 users on Fortinet, mostly customers. The solution is scalable.

There was no need for us to use technical support so far.

We've also worked on the Palo Alto Network and FortiGate.

There are additional costs to the license fees. The solution is rather expensive.

I will definitely recommend this solution to others, and my rating is nine out of ten. It is very reliable and always available. In the future, I would like to see better management of the monitoring dashboard. Perhaps they can add a pie chart or other charts in the report because they are very useful and customers will really appreciate them.

I'm not working on the local FortiMail installation and really concentrate on servicing and deploying FortiMail to clients. The primary uses depending on the client are anti-spam and anti-fishing as well as threat isolation.

This product has improved our organization by giving us another opportunity to sell a top product to our clients that will do what it was designed to do.

Personally, I believe that FortiMail is a very good antispam solution. Clients use this solution as well for anti-spam and anti-phishing.

I believe the product needs better integration with FortiSandbox and integration with third-party Sandbox solutions.

What clients would like, I think, is more features on the appliances. Processing power is very important and this is dependent on abilities to upgrade the appliance.

The clients seem to always like the stability of the product. They always like the way it functions, the support knowledge we provide when necessary and that they really have to do nothing to keep the product functioning.

The product is definitely a scalable solution. For example, we have a customer — a very technical customer who recently expanded operations — and we managed to expand the solution to fit their new needs on request.

It is a very good solution compared to the competition due to the capacity of the appliance and the number or volume of emails it can handle. It is almost independent of the number of users. That's why it has a very good competitive advantage.

We have a good support team to contact at Fortinet if we need them. They are available and reliable.

I believe that the complexity of the initial setup depends on the customer's environment and their need. This can increase or decrease the complexity of deployment. Generally, it takes between 10 to 20 working days to fully deploy. And then we require only occasional support for maintenance, again depending on the case.

We are Fortinet partners and act as consultants while also doing installations and maintenance.

According to clients, there is a return on investment in the cost of ownership and value. That is it ends up costing most clients less than other solutions while providing as much in features and services or more.

There are subscription fees but I don't think there is an additional cost. The pricing is not my area of expertise, but clients seem to suggest the license cost is competitive. It depends on capacity and not the number of users.

My title at our company is Presale Security Solutions Manager for service security. I service presale and consulting for FortiGate and other mail gateway solutions. Fortinet is one of our top products in this sector. I'm often selling different Fortinet solutions like FortiGate, FortiMail, and FortiSandbox as well. Sometimes we will consider other products but this is our main line.

With the Fortinet FortiMail solution, you have a lot of advantages because of the effectiveness of security. You also see a return on investment in the cost of ownership and value. The licensing value — as I hear from clients — is very good, and the capacity of FortiMail is very scalable. You can have a large number of users and pay according to the capacity, not on the number of users so you pay for actual use. 

On a scale from one to ten, where one is the worst and 10 is the best, I give FortiMail an eight out of ten.

Our primary use for this solution is as a secure email gateway. I just use the blocking feature and spam detection.

The product minimizes the spam email and inspects suspicious or isolates infected email attachments. It detects phishing emails also because of the sandbox integration (FortiSandbox).

One of the features I like the best and find most valuable is the gray list feature. You can mark a trusted domain to reduce interruptions and other domains you are not sure that you can trust you put in a gray list. The mechanism of this feature can greatly decrease the number of spam emails and helps determine which are under more scrutiny, but it is also not a total block. You can put domains as blacklisted which just blocks delivery. This mechanism and level of control are awesome in FortiMail.

I think that it is possible to improve the encryption features in FortiMail. I tried to use the IDE (Integrated Development Environment) features which mainly has to do with encrypted traffic. They are using a particular protocol. If you want to use encryption differently you can't exchange the private keys. So you need to use the IDE feature. The drawback is that the IDE feature in FortiMail is very difficult to deploy. It would be good if they made this easier to use.

The main thing that we choose the Fortinet product for is that protects us and because it is mostly very easy to use. Also, the graphic user interface is easy to work with and very clearly maps out what we need to see in administration. The IDE feature in Fortinet is not as good as the rest of the product because it's very difficult to deploy it.

The stability of this solution is very good. We do not have trouble with downtime or other failures.

The scalability of this product is very good. I mean, there may be a good competition that is better in this way, but I think it's a very strong product.

We are using actually 400 users. These 400 users have full feature access and can use the anti-spam, antivirus, and anti-phishing features. It would not be hard to add more users.

The support from the company is very good when we have to use it — may be to solve an issue more quickly. As an elite partner, we have full privilege in FortiMail support and with the Fortinet tech center. We don't need full privilege for the clients on cloud deployment. 

Certain things we can not do. You can't turn off this mode only the tech guys can do that. There are also some features you can't deploy on FortiMail. For example, SNMP or load management. You can't deploy these features by yourself and you need to ask the support center to add this feature.

Before using Fortinet FortiMail, I was using the Symantec product for anti-spam. It was not the full anti-spam product and it was not very good at what I hoped it would do. In the version I had, they give you a partial feature and not a feature limitation. I looked at other alternatives and think FortiMail is a better solution.

The FortiMail deployment takes about two weeks. It depends on what needs to be configured and the size of the system. We only need three admins with one as the super admin and two as partial admins.

Every day we are using the system to monitor the emails. Every day we check our system and the quarantines. You should check the graylist domains. As you know the FortiMail depend on customer behavior. By your behavior or your incoming email's behavior, you can tune and fix policies with your environment. You have to take the time to do it.

I do installations by myself. We are an elite partner with Fortinet and do implementations and most customer support for our clients.

This may not exactly be what you mean by return on investment as far as the survey, but the product is a very good investment for time-saving and functionality. It works and it does its job well. A lot of people invest with this vendor and that shows it is a trusted product.

As far as licensing, we just have to buy the license and then do the renewal which is just like purchasing the first license. There are different choices for subscriptions.

We did also evaluate other solutions. Probably the strongest competition was FireEye Email Security. We didn't choose it because it's a very new product, and they didn't have much experience or recognition in the market. We decide to use a more well-known product to save us the trouble of working with a product that was not as well-tested.

I recommend this solution to clients and I really love the way that Fortinet thinks about and executes most of their solutions. They maintain a simple graphic user interface and they give you a good view of your network and good visibility.

I love the design of FortiGate. They know the protocol, how the protocol is being used and they protect the protocol from other mechanisms. FortiMail is an awesome product mechanically.

I think they should have better features in FortiMail to integrate more tightly with Fortinet. It should also have a user awareness mechanism or more artificial intelligence. It is a user environment that should help the user to know how efficiently email is transacting in the system as well as what are the latest forms of phishing, spam and malicious emails. They should definitely involve an AI mechanism in the latest version to be more proactive and intelligently determine solutions without administrative interaction.

On a scale from one to ten, where one is the worst and ten is the best, I would rate FortiMail as a nine. With artificial intelligence, it could be a ten.