Fortinet FortiMail Reviews

Fortinet FortiMail is a very powerful product we use to protect our emails from spam attacks and malicious emails.

The most valuable feature of Fortinet FortiMail is its fully detailed dashboard. Fortinet FortiMail is fully integrated with other Fortinet products, including the firewall, the analyzer, and the manager.

Fortinet FortiMail's pricing could be improved.

I have been using Fortinet FortiMail for three years.

Fortinet FortiMail is a very stable solution.

I rate Fortinet FortiMail ten out of ten for stability.

Around 130 to 180 users are using Fortinet FortiMail in our organization.

I rate Fortinet FortiMail ten out of ten for scalability.

Fortinet FortiMail's technical support team is very supportive.

Positive

The solution’s initial setup is easy.

We did Fortinet FortiMail's implementation and installation within one hour.

Fortinet FortiMail is a little bit expensive. I rate Fortinet FortiMail a four out of ten for pricing.

I am using the latest version of Fortinet FortiMail.

Fortinet FortiMail needs no maintenance other than upgrades.

I would recommend Fortinet FortiMail to other users.

Overall, I rate Fortinet FortiMail ten out of ten.

We use the solution as a security tool for anti-spam, phishing, et cetera.

The product has been beneficial in the sense that a lot of spam has been reduced. We've avoided a lot of phishing attacks. Threats have been reduced dramatically.

The GUI interface is great. 

The way we can configure security policies is very easy.

We found the initial setup to be mostly straightforward. 

The pricing is not ideal. It needs to be improved. 

They should add a lot of threat-intelligence feeds from different sources - not only from one source (FortiGuard). They should look at other threat-intelligence feed providers to include in the database so you have multiple databases checking for malicious attacks. Right now, there's only one, which is FortiGuard. The more threat intelligence feeds, the better since everybody has a different way of finding threats.

I've been using the solution for five years.

The solution is stable. I'd rate it seven out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

The scalability is okay. I'd rate it seven out of ten. 

We have 800 users on the solution right now. It's used by everybody. The appliance can take up to 2,000 users and therefore we have plenty of room. We do not plan to increase usage. 

Support is very bad. 

Their response time is very slow. Once the ticket is raised, it will take at least around eight to ten hours for an engineer to respond. They will say if it is a system malfunction issue and its criteria or its risk level is high then you have to give them a call. When you call them, it's very difficult to get anybody on the phone.

Neutral

Previously, we were using Microsoft ATP; however, that was not sufficient enough. Basically, we added another layer by including FortiMail.

We've also used Barracuda in the past.

Barracuda had a lot of false positives. I don't know if they have improved since we used them. As far as I have seen, they've improved a lot in their email security solutions with total email protection. We are thinking of switching over to the cloud version of that, to save costs on the renewal and everything.

The initial setup isn't too complex. I'd rate it seven out of ten.

If people know how to set up email security, it is easier. You have to have the basic knowledge of how to set up email security and how to create policies. Any security person who's been in this field for a long time will be able to do it within an hour or two. 

You do require a minimum of at least two to three people to handle it. You need to have one from the incident-response team who will handle the incidents, analyze the incidents, and then, basically, take a response or action on the activity. Another person should be available to generate reports and, basically, review the reports and provide them to audits and the compliance team. You also need a person who knows the whole system by heart and who's experienced in it. 

I'm actually Fortinet certified, so I know the product. I was able to handle the deployment myself, in-house. 

We'd like to see better pricing. I'd rate the cost of the product six or seven out of ten in terms of affordability.

We did not evaluate other solutions. 

I'm a customer and end-user.

We are using the latest version of the solution. 

I would not recommend this solution to others. I'd rate it five out of ten. 

My company provides the tool to our clients or customers who want to control phishing and need a tool that offers DLP functionalities.

The most valuable feature of the solution is the tool's ability to prevent phishing attacks.

I haven't worked with Fortinet FortiMail competitors, but I feel whatever it does covers everything that is needed. I probably haven't had the chance to look at the products offered by Fortinet FortiMail's competitors. The tool fulfills the requirements of the client.

Fortinet FortiMail has certain shortcomings but can do well if it integrates with sandboxing features. The integration of tools with sandboxing features is something Fortinet can work on because it can change the way the product detects malicious activities. The sandboxing features are not well done in Fortinet FortiMail, making it an area of improvement.

I have experience with Fortinet FortiMail.

It is a stable solution. There is no requirement for users to have real-time access when using the tool. The product does a good job in the way the messages are delivered, and in the way, the emails are scanned.

It is a scalable solution.

My company caters to the needs of three or four customers of the solution.

My company's clients are mostly medium-sized enterprises.

Fortinet FortiMail office provides good support to users. Within the region where I operate, the support offered by Fortinet is good, especially considering the taken by the technical team to resolve issues.

The longest time taken by the support team to resolve an issue is a day, and it is mostly because the support depends on the time you raise a ticket with the technical team, or it may be based on the support contract that a user has opted for in the company. Support also depends on the contract a user has chosen, which may include support for twenty-four hours and seven days a week in a year or eight to five support.

I rate the technical support a seven out of ten.

Neutral

In the past, I haven't worked with any commercial tools similar to Fortinet FortiMail, but I know a few online tools that can be integrated into our company's systems. I chose to work with Fortinet FortiMail since it was strongly recommended by someone who had been using it.

With the right guidance, the product's initial setup phase is not that complicated. Fortinet FortiMail provides good documentation and a support team to help users.

The solution is deployed with the help of Open Virtual Appliance (OVA).

The time taken to deploy the solution depends on the organization, but generally, the deployment process takes around seven days to complete in SMEs.

The product has an immediate impact on its users after deployment because it lets them know how the attacks are being blocked, and it provides a good analysis of why a certain email or activity has been flagged. There is good feedback related to the product from users.

It is a fairly priced product, considering what it does. The product offers good value for the money users spend on it.

There are no tools similar to Fortinet FortiMail that are available because each product has its own way of functioning. Similar products will have many features that may be similar, so duplication of services is something a company wants to avoid. It is probably the better choice to select a product that is the easiest to use and offers a good support team.

I rate the overall product an eight out of ten.

We use Fortinet FortiMail to protect our corporate maintenance. It is a very good solution.

It is one of the most efficient solutions in our environment. We have more than nine hundred users. All of these users are protected by Fortinet FortiMail.          

It would be helpful if Fortinet FortiMail could monitor from a smartphone. 

I have been using Fortinet FortiMail since 2019.

There is no downtime and I believe it is stable.

It is scalable. We are planning to upgrade it in the coming stages. 

Every six months, without any charge, they conduct a thorough examination for us. This includes checking if the configuration aligns with our requirements. They provide recommendations for corrections, particularly in cases where potential vulnerabilities or backdoors are identified. Their proactive approach contributes to the security of our environment. The assistance they provide every six months is prompt, cooperative, and delivered in a friendly manner.

Positive

We previously used Microsoft ISA for our security needs, but we encountered challenges with the packages provided by Microsoft, prompting us to explore alternative solutions. After conducting assessments and evaluations, Fortinet FortiGate emerged as the most efficient and effective option from a security perspective. Its ease of deployment, straightforward monitoring tools, and user-friendly interface distinguish it, providing a seamless experience in contrast to other solutions like Check Point, which were deemed complex and challenging by clients in their reviews. Fortinet's simplicity, ease of understanding, and the ability to generate reports effortlessly, including automatic report configurations without reliance on emails, led us to select Fortinet as the preferred solution for our security requirements.

It is pretty simple and straightforward. It doesn't take a long time. 

The pricing is reasonable.

I would rate it 10 out of 10. 

We primarily use the solution to protect the mail of our customers. We have a big device installed in our data center and we offer managed services. Most of our clients have Office 365 and they need that protected. 

The antiphishing capabilities are very good. 

It has good antispam features. 

The solution is stable. 

It would be better if it were easier to install.

The solution doesn't scale easily.

I started using this solution for a couple of years.

We haven't had any issues with the solution. It is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution is a bit scalable. However, that's based on the size of the hardware that's available at the outset. If you are planning to install dedicated hardware, you need to size the device to meet the needs. 

I've never dealt with technical support. That would be handled by another department. 

I also have some experience with Check Point. I've recently looked into comparisons between Check Point and Fortinet to show to a client. I find Check Point Harmony easier to set up.

The initial setup could be easier as it is a bit difficult. I'd rate the ease of implementation six out of ten.

We have hardware in our data center. For us, this is deployed on-premises; however, for our clients, it's available on the cloud. 

I'd rate the solution seven out of ten. 

We're partners and resellers. 

Our main use case for FortiMail is to protect emails. It acts as a security appliance focusing on emails and securing the inbox. It checks the content of the mail itself and the links that accompany the emails most of the time.

We use FortiMail as our email security for our organization.

The price gives a good review of emails. The anti-spam functionality is good and works well.

FortiMail has some latency issues and sometimes takes time to receive emails. Text emails without URLs also take time to forward. Accessing links in received emails can take time.

I have used FortiMail for one year.

It is a stable product. That said, there is some latency.

Customer support has some delays and is not as expected. It needs improvement.

Neutral

I used Cisco secure email before, which was more expensive, complicated, and harder to deploy compared to FortiMail. Fortinet is easier to deploy, troubleshoot, check the logs, and is cheaper.

There is a good return on investment between eight to nine out of ten. Deployment time is fast.

The pricing and licensing are advantageous. The price is between eight and nine.

I evaluated Cisco for email security.

Out of ten, nine points might be a very high score for this solution, however, eight is more reasonable. I'd rate the solution, therefore, eight out of ten.

Fortinet FortiMail is a mail security gateway that you can deploy on cloud to secure your email on Office 365 or Gmail. You can use Fortinet FortiMail on an on-premises model also. Fortinet FortiMail is used to filter malicious or spam emails sent into a user's network.

The most valuable feature of the solution stems from the fact that it has multiple profile sessions, like anti-spam sessions, content filters, and anti-virus. It has integration with sandbox also. You can ensure data leakage prevention through the content filter, and you can control file formats in both inbound and outgoing emails from the organization. An anti-spam technique and zero-day technique are characteristics of the tool, along with the ability to filter emails based on IP addresses or the domain of the sender.

As a customer, I need a stable update in the product that stays for a long time instead of having to deal with frequent updates.

I have experience with Fortinet FortiMail.

It is a stable solution.

In terms of scalability and availability, Fortinet FortiMail supports high availability for multiple appliances or devices. The to has the ability to configure cache rules.

My company has deployed the product multiple times on the cloud and on an on-premises model. Our company has also taken care of the deployment whenever the server or gateway were moved. In general, my company has dealt with a wide range of customers using the tool.

The technical support for the solution is very good. The tool offers multiple levels of support, and most of the tickets can be resolved by the product's L1 support team. It is rare to use L2 or L3 support.

In 2016, I worked with Cisco Secure Email, formerly known as Cloud Email Security. I think FortiMail is better in all areas compared to other tools. I still work with Cisco but focus more on FortiMail.

The product's initial setup phase was very easy.

After the initial configuration of virtual machines or appliances, you create a connector to Exchange or the email server and create a security profile according to customer needs, then create a policy to control all incoming or outgoing emails of your customer's organization.

The product's licensing part depends on the number of mailboxes and the hard disk needed by customers. The cost of the license depends on the number of mailboxes and the number of emails.

With the DLP format, you can control the format or hash the emails that go outside your organization. In FortiMail, you can locate a shared directory, you can make a hash for every file on it and send them outside your organization, and can encrypt it if you want on identity-based encryption.

Fortinet FortiMail can be integrated with all email security products, like Exchange and Domino. The product is also integrated with AVI systems covered under Office 365 on cloud. The tool can be used if you want to inspect the emails internally in your organization to control malicious traffic.

I don't remember the tool's framework, but for FortiMail, updates and upgrades are meant to add new features and ensure more stability.

In terms of the value provided by the product, I feel that Fortinet FortiMail provides a good value to customers as it offers good security for emails, especially if you configure it the right way and integrate it with sandbox.

I rate the solution a nine out of ten.

The tool needs to improve its pricing policy. Also, it needs to be more user-friendly. I would want it to improve email security as well. 

I have been using the solution for two years. 

I would rate the tool's stability a nine out of ten. 

I would rate the solution's scalability an eight out of ten. 

The support takes one to two days to respond. 

Positive

The tool's distributor supported us with the deployment. The solution's deployment took around one day to complete. 

You need to pay additional fees for premium support. 

I would rate the tool a nine out of ten. This solution is good for small and medium enterprise companies.