What is our primary use case?
Fortinet FortiGate-VM is used for the firewall. Some clients would like to go for the solution because of pricing. They feel they can run it on their own hardware, cut down costs, and manage it.
What is most valuable?
I can vouch for the security aspect of Fortinet FortiGate-VM. It's a value-for-money appliance. Fortinet has always been our number one firewall appliance regarding recommendations to customers. The solution is very secure, and its technical support is on point.
I like Fortinet FortiGate-VM for tutorial purposes. You can set up the solution on your personal computer for apps and teaching.
What needs improvement?
Fortinet FortiGate-VM should improve its asset identification, wherein the device can identify assets on the network, like computers. We should be able to identify a device and the user account used to log on to that device.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for more than five to six years.
What do I think about the stability of the solution?
Since it is a VM, the solution runs on a client-provided host machine. Most of the time, the host machine gives issues that affect the VM.
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
Around 20 users are using Fortinet FortiGate-VM in our organization.
I rate the solution an eight out of ten for scalability.
How are customer service and support?
The solution's technical support is responsive, but the only issue is you need to be specific with your problem. If you are not specific with your problem, it will take longer to resolve the issue because of time zone differences. All the engineers would like to know exactly the problem before they offer solutions.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously worked with pfSense. We switched to Fortinet FortiGate-VM because pfSense was giving us issues.
How was the initial setup?
Fortinet FortiGate-VM is easy to implement, provided you know your network architecture and the basics.
On a scale from one to ten, where one is complex and ten is easy, I rate the solution's initial setup a nine out of ten.
What about the implementation team?
The solution can be deployed in less than ten minutes.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate-VM is a very expensive solution. It's a value-for-money appliance. You don't have every client going in for the solution unless there are some specific points.
You need to know exactly what you need at the point of purchase. That will guide you in purchasing the required license. If you miss and purchase the wrong license, you can wait and purchase another license during renewal. You can also negotiate with Fortinet to have your license changed to get the feature you want.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a three out of ten.
What other advice do I have?
We used to troubleshoot for Fortinet FortiGate-VM, but now the new firmware doesn't really give issues. We do maintain the solution by checking on devices and updating the firmware. We have seven engineers in our technical team to deploy and maintain the solution.
I would not recommend Fortinet FortiGate-VM to other users because most users don't have the infrastructure. They will tell you they want to cut down costs. You get them the solution, and at the end of the day, as a technical person, you will be bothered by the solution.
Regarding the upgrade, the only time we've had an issue is when the customer gave the wrong information. The utilization exceeded what they actually needed. Aside from that, Fortinet FortiGate-VM is a good appliance for us.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner