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PeerSpot user
Senior Service Manager - Digital at EE
Real User
Reduced incidents, as alert monitoring aids in quicker resolution of events
Pros and Cons
  • "Reduced incidents, as alert monitoring aids in quicker resolution of events."
  • "I would like to see the ability to pull more user-friendly reports."

What is our primary use case?

  • Alert monitoring: Helps react to events faster.
  • Threshold monitoring: Helps maintain capacity.
  • Incident diagnostic: Helps to troubleshoot.

How has it helped my organization?

  • Reduced incidents, as alert monitoring aids in quicker resolution of events.
  • Reduces PTC and reduced incidents.
  • Easier gaining stats for reporting.

What is most valuable?

  • Alert monitoring: Due to quicker response time for events. 
  • Dashboards: Easier to see what is happening on your services. It is easier to show product owners the status of their products.

What needs improvement?

  • I would like to see the ability to pull more user-friendly reports. 
  • A nice to have would be the ability to send automated reports to customers who are not a user of Dynatrace.
Buyer's Guide
Dynatrace
September 2025
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,755 professionals have used our research since 2012.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Service Delivery Specialist at Experian
Real User
Ease of deployment via OneAgent is fantastic
Pros and Cons
  • "Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues."
  • "Dynatrace provides probable root cause for any issues which assists our support team to quickly address issues identified by Dynatrace."
  • "The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring."

What is our primary use case?

Enables fast deployment of application and host monitoring of our estate with minimal user intervention and hosting costs for the tool.

How has it helped my organization?

Currently, we are still in the proof of concept stage, but it has massively addressed time to deployment issues. The integration into ServiceNow has provided key data for populating our CMDB to include service mapping.

What is most valuable?

The ease of deployment via OneAgent, which then finds what is installed on the server, is fantastic. In addition, Dynatrace provides probable root cause for any issues which assists our support team to quickly address issues identified by Dynatrace.

What needs improvement?

The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

The proof of concept has been so far successful.

How are customer service and technical support?

Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.

Which solution did I use previously and why did I switch?

We used Dyntrace AppMon. Though it provided a lot of useful information, it was very difficult to deploy, which is why we are looking at Dynatrace.

How was the initial setup?

The initial setup was very straightforward, as it is a SaaS solution.

What about the implementation team?

Dynatrace SaaS was setup by Dynatrace, however deployment of OneAgent was in-house and very straightforward.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

The setup costs for Dynatrace are low, however licensing costs are high.

Which other solutions did I evaluate?

We also evaluated AppDynamics.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dynatrace
September 2025
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
866,755 professionals have used our research since 2012.
PeerSpot user
Senior SysAdmin at Innovation Strategies S.L.
Real User
More accurate when working with bugs
Pros and Cons
  • "We can be more productive and agile. It allows us to be more accurate when we need to work with bugs."
  • "The dashboard tool needs to be improved. We need more options, because the look and feel is too old-fashioned."

What is our primary use case?

We use it mainly to debug, control performance and KPIs of a tourism company. We can provide dashboards to business.

How has it helped my organization?

With Dynatrace, we can be more productive and agile. It allows us to be more accurate when we need to work with bugs.

What is most valuable?

The ability to go deep into production code. With this tool, we can work with bugs like no other tool can.

What needs improvement?

The dashboard tool needs to be improved. We need more options, because the look and feel is too old-fashioned.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software Test Team Leader at MIND CTI
Real User
Prevents production performance issues which result in customer complaints or system downtime
Pros and Cons
  • "You get a good insight into what is going on inside your code."
  • "It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime."
  • "Monitoring asynchronous code requires manual instrumentation (most of the time)."

What is our primary use case?

Identifying performance bottlenecks on load testing environments. Before launching new code into production, it is imperative to know if performance issues will arise.

How has it helped my organization?

It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime.

What is most valuable?

The product capabilities all together are valuable. You get a good insight into what is going on inside your code.

What needs improvement?

  • Monitoring asynchronous code requires manual instrumentation (most of the time). 
  • Some autodiscovery capabilities would be nice in the tool.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Solutions Architect at Spica Solutions.pl
Vendor
Fast implementation giving customers instant value
Pros and Cons
  • "Real user monitoring is one of the best things in solution. The possibility to analyze any particular user session is wonderful."
  • "We have some issues with react user sessions."
  • "We sometimes have to run plugins on docker containers."

What is our primary use case?

Application monitoring on our clients environments, including microservices, JVM, .NET, and many other technologies

What is most valuable?

Real user monitoring is one of the best things in solution. The possibility to analyze any particular user session is wonderful.

What needs improvement?

  • We have some issues with react user sessions. 
  • We sometimes have to run plugins on docker containers.

For how long have I used the solution?

One to three years.

What about the implementation team?

The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation.

We are implementing software on our clients' environments

Disclosure: My company has a business relationship with this vendor other than being a customer. We implement software on our clients' environments.
PeerSpot user
PeerSpot user
Head of the Software Systems Operation Department at PrivatBank
Real User
Helps DevOps find all its problems easily and analyzes performance problems
Pros and Cons
  • "It helps DevOps find all its problems easily and analyzes performance problems."
  • "A role-based view and a Python monitoring tool would make a simple user interface more usable."

What is our primary use case?

We use JS, JVM, stack, PHP, and Python.  We use database and NoSQL solutions, such as Redis,  MongoDB, and Hadoop.

How has it helped my organization?

Dynatrace is a good monitoring tool. It helps DevOps find all its problems easily and analyzes performance problems.

What is most valuable?

Dynatrace united some monitoring tools, such as app monitoring, JVM, PHP, network, log analyzer, etc.

What needs improvement?

A role-based view and a Python monitoring tool would make a simple user interface more usable.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Solutions Engineer at Saga plc.
Real User
Visibility into the application and its performance from the user to back-end services
Pros and Cons
  • "Dynatrace provides visibility into the application and its performance from the user to back-end services."
  • "Include network monitoring in more detail for deep dive analytics of network components."
  • "Needs more compatibility of platforms out-of-the-box."

What is our primary use case?

  • Application performance monitoring
  • Alerting on infrastructure and application problems, includes user experience.

How has it helped my organization?

Dynatrace provides visibility into the application and its performance from the user to back-end services.

What is most valuable?

  • Root cause analysis
  • OneAgent automatic updates
  • Managing Dynatrace Managed is a breeze compared to AppMon.

What needs improvement?

  • Include network monitoring in more detail for deep dive analytics of network components. 
  • Needs more compatibility of platforms out-of-the-box.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Technology Specialist at Agility
Real User
Provides visibility on how end users utilize browsers and where they are originate from
Pros and Cons
  • "The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries."
  • "Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from."
  • "Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives."

What is our primary use case?

Details of EUM: It helps the entire team, including our management, our application owners, and DB owners.

How has it helped my organization?

Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from.

What is most valuable?

The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries.

What needs improvement?

Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dynatrace Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Dynatrace Report and get advice and tips from experienced pros sharing their opinions.