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Ahmed Arafat - PeerSpot reviewer
Senior Devops Engineer at Share technologies
Reseller
Top 10
High-performance and high-availability features but support needs improvement
Pros and Cons
  • "Typically, high-performance and high-availability features, such as application snapshots and remote and local replication, are highly valued."
  • "The customer service and support are bad."

What is our primary use case?

Our clients mainly use it for additional workloads in databases and EDI.

What is most valuable?

Typically, high-performance and high-availability features, such as application snapshots and remote and local replication, are highly valued.

What needs improvement?

There is room for improvement in the support. 

For how long have I used the solution?

I have been using Dell PowerStore for over a year.

Buyer's Guide
Dell PowerStore
June 2025
Learn what your peers think about Dell PowerStore. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

For stability, I would rate Dell PowerStore as a seven out of ten. 

What do I think about the scalability of the solution?

The scalability varies depending on the model. The smaller models are not very scalable, while the larger ones offer better scalability. So it really depends on the specific model. For example, the 400 series models are less scalable.

Our customers are a mix of small, medium, or enterprise businesses. 

How are customer service and support?

The customer service and support are bad. The response time from the support team was not very satisfactory. They also struggled with handling cases from different time zones.

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate my experience with the initial setup a six out of ten, where one is difficult, and ten is easy. 

What's my experience with pricing, setup cost, and licensing?

I would rate it as a six out of ten, one being cheap and ten being expensive, because pricing depends on the model and negotiation. Sometimes we manage to get good discounts, sometimes not.

It's an all-inclusive license, so there are no additional charges. It's a one-time license fee for the device.

What other advice do I have?

Overall, Dell PowerStore is a good platform, but it's not the best, in my opinion, due to the support issues and stability concerns. 

Additionally, the shift from a storage controller to Dell servers as the controller is not ideal for a storage operating environment. Ultimately, it's a Dell Server working on the software for PowerStore.

Overall, I would rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Brian Ricci - PeerSpot reviewer
President at Pinnacle Computer Services, Inc.
MSP
Top 5Leaderboard
Efficient, robust, and user-friendly
Pros and Cons
  • "This solution is highly flexible and offers efficient online compression capabilities."
  • "The cost of technical support is high."

What is our primary use case?

We are in the process of replacing our current SANs, FTP servers, and NAS servers, and have already implemented the new SAN solution.

What is most valuable?

This solution is highly flexible and offers efficient online compression capabilities. 

The equipment is standardized and can be easily upgraded by replacing the controllers. 

The disk sizes are also quite adequate, and the solution is user-friendly. Additionally, it offers extremely fast performance.

One of the benefits of their continuous improvement approach is that each update comes with additional features, without any extra charges for previously missing functionalities.

What needs improvement?

The cost of technical support is high.

For how long have I used the solution?

I have been working with Dell PowerStore for two and a half years.

What do I think about the stability of the solution?

Dell PowerStore is extremely stable.

I haven't had any issues.

What do I think about the scalability of the solution?

The scalability of the technology is excellent. 

One of the enhancements made since last year is the inclusion of NVMe in each shell. By continually extending NVMe, the drives can now reach up to 15 terabytes, which may differ from previous specifications. 

Although the claimed four-to-one compression ratio may actually be closer to two point eight, or three, it is marketed as four, and it comes with a compact footprint.

How are customer service and support?

Technical Support is pretty good.

We've received an email or a phone call.

The higher the scale, the more expensive it is.

When you buy it, it comes with a three-year service agreement, but it is quite pricey. However, it includes everything for our response and everything.

How was the initial setup?

The initial setup process for Dell PowerStore is straightforward and easy to follow. Even when using a fiber channel, which supports speeds of 10 and 25 gigabits per second, the setup is relatively simple.

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Dell PowerStore has been priced aggressively, especially when compared to other NVMe storage options. It is likely one of the most cost-effective options for organizations seeking a pure NVMe play in terms of pricing.

What other advice do I have?

I would rate Dell PowerStore a ten out of ten.

It's an aggressive box. It's a real departure. From everybody else.

We are a partner with Dell.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Dell PowerStore
June 2025
Learn what your peers think about Dell PowerStore. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Security Officer at Videocon Intelligent Security Private Limited
Real User
Good compression and an easy setup but needs more reliable support
Pros and Cons
  • "The compression is excellent."
  • "The support is not very good."

What is our primary use case?

We are using and providing storage. This is all-flash storage. 

What is most valuable?

The compression is excellent. It helps save space and allows us to allocate more space to the client.

The initial setup is easy.

What needs improvement?

The support is not very good. 

It could be more scalable. 

For how long have I used the solution?

I've been using the solution over the last year. 

What do I think about the stability of the solution?

The solution is stable. They did not have a stable version last time. It's better now.

What do I think about the scalability of the solution?

The product is not too scalable. We only have 800 to 900 terabytes. It has a set level of storage available. 

We have four projects using PowerStore. That's 300 to 500 users. 

How are customer service and support?

We haven't had good support help. They are not available and often not very well educated. It's very hard to get an engineer when we need one. Their level three admins are hard to track down. 

Which solution did I use previously and why did I switch?

We've also used HP 3PAR.

How was the initial setup?

The initial setup was very straightforward.

It only takes one to two hours to deploy when you are talking about racking. We just need to mount the solution to the rack and do the physical connecting between everything. We'll also handle the allocation of policies, et cetera.

What's my experience with pricing, setup cost, and licensing?

Customers decide on the capacity and then pay for the solution. they do not have to procure licenses. They may have to pay for extra licenses for external applications. 

What other advice do I have?

We're using the latest version of the solution. 

We're an end-user and provider. 

I'd recommend the solution for small to medium-scale products.

I would rate it seven out of ten. There's not good support here in India, which is an issue. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Niraj  Shah - PeerSpot reviewer
Founder Owner at Interface
Real User
Top 10
Feature-rich, simple to install, and has good performance
Pros and Cons
  • "The main feature of Dell PowerStore is its support for NVMe as well as hybrid solutions."
  • "We would consider this solution if the pricing is competitive with other options, as it offers a very good solution. However, the current price is slightly higher than the competition."

What is our primary use case?

Dell PowerStore is used in the BFS industry.

What is most valuable?

The main feature of Dell PowerStore is its support for NVMe as well as hybrid solutions.

We require the most up-to-date NVMe technology.

We like the performance of Dell PowerStore.

Most of the features are available, including support for NVMe and a mix-and-match of storage devices.

What needs improvement?

Dell PowerStore is quite expensive.

We would consider this solution if the pricing is competitive with other options, as it offers a very good solution. However, the current price is slightly higher than the competition.

For how long have I used the solution?

I have been working with Dell PowerStore for five years.

What do I think about the stability of the solution?

Dell PowerStore is stable. I would rate the stability of Dell PowerStore a ten out of ten.

What do I think about the scalability of the solution?

Dell PowerStore is a scalable solution.

We have more than 50 customers using Dell PowerStore.

We have a team of two or three people who deploy this solution.

We have 25 engineers.

How was the initial setup?

The initial setup is very straightforward.

The deployment process only took around thirty minutes.

What about the implementation team?

The deployment process is being handled by my technical team. As the owner of the company, I am not involved in the actual deployment.

What was our ROI?

Dell PowerStore is a good return on investment.

What's my experience with pricing, setup cost, and licensing?

There are no separate licenses required as all the basic licenses are included in the bundle.

The licenses required may vary based on the customer's specific requirements, such as for decompression, deduplication, disaster recovery data, log shipping, and so on.

What other advice do I have?

I would suggest considering Dell PowerStore for various other applications, such as file storage and video storage, due to its capabilities and features.

I would rate Dell PowerStore a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
ParthaBhattacharyya - PeerSpot reviewer
Enterprise Architect at Department of Defence, Australian Government
Real User
Has its own encryption and is versatile; lacking in sufficient documentation
Pros and Cons
  • "It has its own file formatting protocol, which saves a lot of space."
  • "The solution only does thin provisioning."

What is our primary use case?

We use this solution for storage. I'm an enterprise architect. 

What is most valuable?

It's a versatile box that has different kinds of protocols that can be switched off and on. They have their own encryption which is good. It also has its own file formatting protocol, which saves us a lot of space.

What needs improvement?

A downside of Powerstore is that it can only do thin provisioning. I had trouble finding articles on the internet about it. When I was looking for information on switching features on and off there was not a lot available. 

For how long have I used the solution?

I've been using this solution for several years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The scalability is good. 

How are customer service and support?

We have a bit of a challenge with technical support. We didn't purchase any support but it would have been really appreciated if Bell would have provided some minimal support for us. 

How was the initial setup?

The initial setup is quite straightforward although we had to make quite a few adjustments. There was some trial and error but we got there in the end. Some additional documentation around that would have been good.

What was our ROI?

I believe the ROI is good although I haven't checked it. 

What's my experience with pricing, setup cost, and licensing?

I believe the price point is quite good. 

What other advice do I have?

I like this solution, it has everything you need for enterprise-grade storage. It supports all the protocols. It is much more reliable and efficient than the normal HPD.

I rate this solution seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wafa Ben Ameur1 - PeerSpot reviewer
Presales System Engineer at Onetech Business Solutions
Real User
Great migration performance with unlimited scalability
Pros and Cons
  • "Migrations are very easy and fast."
  • "More demonstration and training options are needed."

What is our primary use case?

Our company partners with the solution to offer customers storage as a service. We currently use the solution internally for our data center and to conduct tests or demos. 

We have not yet used the solution for customers because product lead time is slow and long. 

How has it helped my organization?

We are focused on providing our customers with quality service. The solution saves customers time and money because it handles migrations quickly and does not require additional IT resources or staff. 

What is most valuable?

The solution's scalability, capacity, and performance are great. 

Migrations are very easy and fast. The solution works well with native products such as VxRail, Unity, or VMware. 

What needs improvement?

Products that are not native sometimes cause migration issues. 

The solution should include access to Dell Demo Center. Our prior partnership included it and I was able to learn more about products, schedule demos, view functionalities, and run tests in real-time. Without access, I have to wait to get answers to my questions. 

More demonstration and training options are needed. It is important to understand the solution before speaking with customers about its functionality and benefits. 

Documentation and videos are not very rich and should include the whole interface with detailed information that can be shared with customers. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

We don't have enough use cases to determine overall stability. The solution does perform well when scaling. 

What do I think about the scalability of the solution?

The solution's scalability is great. Customers view this as an advantage because they can roll out in stages. 

Which solution did I use previously and why did I switch?

The company previously used Dell Demo Center.

In my role as presales engineer, I implement products for a demo environment. I have knowledge of HPE 3PAR and NetApp but have worked almost exclusively with Dell products for twelve years. 

How was the initial setup?

The setup is advertised as plug-and-play but it is not quite that easy. 

What about the implementation team?

We installed the solution in-house for our demo environment. 

What's my experience with pricing, setup cost, and licensing?

The price is high compared to the Tunisian market. The solution is T-level but is not priced that way. Customers want the option to scale in or out while managing costs. 

We are using PowerStore 1000 but that is already secondary level since 1200T and 1200X have been released. 

The price is more exciting when you consider the solution's scalability and performance. 

Which other solutions did I evaluate?

We were already with Dell so we knew the solution would easily manage our migrations. 

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ken Boyer - PeerSpot reviewer
Associate Director, Systems & Engineer at a healthcare company with 10,001+ employees
Real User
Reduces the footprint, is easy to use, and can handle heavy workloads
Pros and Cons
  • "The simplicity and ease of use have been very valuable features. I have a very small team, and only half of the team is well versed in the HP product. Whereas if I bring PowerStore in, everyone can learn it because it will be new on the floor."
  • "Pricing is very good. It's very competitive against those of all the others that I looked at in the marketplace, such as Hitachi, IBM, HP, and Pure. Dell is right there in the mix as far as providing the best price point as well as meeting the performance requirements that we have."
  • "Reporting is an area that could be improved. It's very simplistic sometimes, and some of the very technical guys on my team want to see more of the details and be able to massage the report a little bit better."

What is our primary use case?

We use the very first one we added for a very pinpointed solution for a high-performance Oracle database. We've added four more, and they're going to be used primarily to migrate away from HP systems.

Our environment is 80% to 90% virtualized VMware. We have some pretty heavy workloads, whether it be SQL databases or Oracle databases working on the PowerStores right now. It's about three petabytes in size.

How has it helped my organization?

The systems I currently have in place are old, and their support is running out. They're at the end of their life cycle. One of the key improvements that PowerStore is going to bring is that it will enable me to shrink the physical footprint. I'll be going from 5 physical HP arrays, which are about 12 racks in size, down to 4 PowerStores, which can fit on one rack.

As a result, I'll be able to shrink the footprint, save power, cooling, etc. I will also be able to improve the existing performance and longevity of the platform.

When we put the PowerStore in for the Oracle database, it was previously on NetApp. The staff wanted to do snapshots but also clone, and then be able to clone from a clone to add it to another system. PowerStore enabled them to do just that.

They not only got their performance back to where it needed to be from previously being on the NetApp array but also got some of the feature functions that they require for the application.

What is most valuable?

The simplicity and ease of use have been very valuable features. I have a very small team, and only half of the team is well versed in the HP product. Whereas if I bring PowerStore in, everyone can learn it because it will be new on the floor.

Also, the simplicity of the administration, snapshot capabilities, and its replication are other features of PowerStore that I've found to be valuable.

What needs improvement?

Reporting is an area that could be improved. It's very simplistic sometimes, and some of the very technical guys on my team want to see more of the details and be able to massage the report a little bit better.

For how long have I used the solution?

We originally added our first PowerStore about a year ago.

What do I think about the stability of the solution?

I haven't thought about the stability of the product, which means that it's working. That says it all. As a manager of the environment, if I'm not thinking about it on a daily basis, then that means it's doing what it's supposed to be doing.

What do I think about the scalability of the solution?

I haven't really had to scale PowerStore as of yet, but it does have the scalability features that I need. I'll be able to scale up when we do grow.

How are customer service and support?

Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging everything in properly and making sure that everything is fully redundant during deployment.

With regard to post-deployment support, if we have any needs and call them, they respond within minutes. So, I would rate them ten on a scale from one to ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We replaced HP and NetApp with PowerStore because we wanted to reduce the physical footprint.

How was the initial setup?

Deployment is very simple. I think we were up and running in less than a day.

What about the implementation team?

Dell helped us with our deployments. They use ProDeploy, and we used it for one of ours that's overseas.

Normally, my data center team does all of the rack and stack and cabling. I share all those requirements with Dell to make sure that they understand that we're following best practices. We can plug it in, and do it all online.

What was our ROI?

The rack space I'm saving alone is an ROI because I'm able to then use those racks for more servers.

Power and cooling are big factors for us because we're trying to shrink the footprint as we move things over to the cloud.

Performance-wise, if I can have jobs that used to run for ten or eleven hours cut down to three or four hours, then that allows everyone to be more productive.

What's my experience with pricing, setup cost, and licensing?

Pricing is very good. It's very competitive against all the others that I looked at in the marketplace, such as Hitachi, IBM, HP, and Pure. Dell is right there in the mix as far as providing the best price point, as well as meeting the performance requirements that we have.

Which other solutions did I evaluate?

I looked at IBM and Pure Storage during the last purchase cycle. The reason that PowerStore won that purchase was the pricing. They definitely set the bar high as far as pricing is concerned. Going with PowerStore would also help me to shrink the environment.

What other advice do I have?

Don't shy away from the higher-end workloads. You don't necessarily have to go with a big iron box like PowerMax when PowerStore will suffice. It will then allow you to save some dollars and also meet the performance requirements that you have.

On a scale from one to ten, I would rate PowerStore at ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Storage Administrator at a healthcare company with 1,001-5,000 employees
Real User
The built-in intelligence can adapt quickly to changing workload requirements
Pros and Cons
  • "PowerStore is easy to use. All the drives use soft encryption. To upgrade it, you download the app, and it runs by itself. It's very easy to deploy, share, and create volumes."
  • "The price is on the higher side."

What is our primary use case?

We have two appliances — a primary and a secondary — and they are synchronized, so all the volumes are replicated. If the primary appliance goes down, we can get functions on the other side. When it's writing on one side, writing is disabled on the other side. In the event of disaster recovery, we can enable writing, and then we can do anything from there.

How has it helped my organization?

PowerStore simplified everything because we have a duplicate copy of all the volumes on the primary side. If anything happens, we can get data from the other side. It also takes hourly snapshots. If anything gets corrupted, we can recover using the snapshots. It's easier for our business to create volumes and allocate space on a volume. You don't have to go through the hassle of zoning the volume and doing everything else. It's simple.

What is most valuable?

PowerStore is easy to use. All the drives use soft encryption. To upgrade it, you download the app, and it runs by itself. It's very easy to deploy, share, and create volumes. It's active, so you can have two nodes on one appliance. If Node A goes down, you still get node B at the bottom running. 

I would rate PowerStore's machine learning and AI eight out of 10 because customer automation is very easy. It's just a click of the button, You can also use what they call Cloud IQ, which is an online storage and monitoring software. If you log on to the internet, you can check on your plans to see how much space is left. Cloud IQ analytics software is free as long as you have an account with Dell.

Dell's built-in intelligence is the best because it can also calculate how much data is needed for storage beforehand and if you need to add more drives or anything. The built-in intelligence can adapt quickly to changing workload requirements. We were able to migrate from IBM storage by uploading an image. With other devices, it's sometimes hard to migrate from different forms of storage, but PowerStore was very quick. We didn't have any downtime because once we were able to create the image, we just had to do a cut-over on the other side. 

Pretty soon it's going to be Meditech certified, so it's going to be able to run Meditech. Right now we are using a different solution to run Meditech, but once it gets certified, we'll be able to move from the other appliance. VMware integration is very easy too. PowerStore gives us leverage, we can tell how much space is allocated to the VM and what's happening on a VM.

For how long have I used the solution?

We just installed PowerStore this spring.

What do I think about the stability of the solution?

PowerStore is highly stable. If one node goes down, it's going to alert you at any time. And then since you're using Cloud IQ, you can see all the alerts and everything. You can install Cloud IQ on your cell phone, so you'll get a notification on your phone.

What do I think about the scalability of the solution?

You can scale PowerStore. If you look at the cost of getting a next-generation XtremIO, we can get two PASTs for the cost of one XtremIO, so it's cheaper to get the PAST. It just came out. It's new, so I don't know about the usage out there, but for us, it's a small beast. It does everything.

How are customer service and support?

Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll get back to you within 24 hours. If it's a serious issue, they respond in four hours. The system itself does a lot. It lets you know when it needs to be updated. And if the upgrade fails, you can just revert to the previous version. This happened once, but we tried again and I didn't have to revert to the older version. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before PowerStore, we were using IBM SVC. We switched because we are getting more virtualized. PowerStore is a new solution, but we were not concerned about switching because we went through a third party called SIS, and they've already installed a couple of PowerStore storage devices in different hospitals. If you look at the DS 7000 in the data center, it's a rack. There are maybe four racks for the same storage solution on one parcel. So it also minimizes space. We only have one 2U rack and it's running like 96 terabytes. 

How was the initial setup?

PowerStore is easy to install and deploy. It takes less than a day.

What's my experience with pricing, setup cost, and licensing?

The price is on the higher side. It's alright relative to what PowerStore does. 

What other advice do I have?

I'll rate Dell EMC PowerStore 10 out of 10. I haven't had any issues with it since we've installed it. PowerStore is easy to adapt, and it's straightforward to use. You cannot even make a mistake on anything because it's going to make sure you confirm everything before you go to the next step. I haven't seen anything that needs to be improved yet. If I compare it with what we were using before, this one is genius.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.