What is our primary use case?
Dell PowerStore has many use cases, such as in banking and virtualization, especially database projects.
Regarding use cases, since it's flash storage, it's NVMe class flash storage, so it covers most of the cases in the industry. You can use it in mid to enterprise-class banking sectors; some customers are even using it in core banking, virtualization, and these kinds of workloads. Some other use cases are also being implemented since this is very common storage.
What is most valuable?
Many people really appreciate Dell PowerStore, and they choose it since, especially from a brand perspective, it's very strong. Dell has been in Gartner for the last 10 years or so, and it contributes majorly to the market.
In Pakistan, Dell has a physical presence along with Huawei and IBM, so we can say Dell has a very reasonable presence in Pakistan. Many customers are using it, which is one of the reasons why customers still believe in Dell PowerStore products.
The good thing about this storage is that it is NVMe storage and provides very good compression and data reduction ratios. If you purchase storage with 300 terabytes, you can easily achieve one petabyte of effective capacity. That's the value Dell creates; you invest less, and you get a better ROI.
It's unified storage, so it can cover file, SAN, and block both. It's good storage; it gives good IOPS and less latency.
What needs improvement?
Sometimes they have equipment in stock. Sometimes they don't, so they have to arrange it from somewhere. That's been a challenge, and it's a negative point from a support perspective. Dell is struggling in terms of support SLAs as long as the Pakistan market is concerned since Dell has not been able to give a fixed time commitment from a support perspective, which is a challenge for customers.
We have heard that there are some challenges in terms of availability; if multiple controllers go down, this solution has certain limitations about how many controllers can be down before your environment is affected. This is a feature where Dell PowerStore is not the best product. From a stability perspective, Dell PowerStore rates six out of ten since, while it has good stability, it's not the best. That's why customers often choose to go for bigger and enterprise-level products, leading to a need for those enterprise-class solutions.
Cybersecurity, specifically ransomware protection, is a hot topic, and every vendor is working on this. I'm not fully aware of the extent of security Dell PowerStore provides; for instance, it can offer snapshot protections and immutable snapshots. However, there are certain features that customers are expecting more from cyber resilience. This is a question I'm still seeking from Dell's side. For example, does it scan for viruses from within the storage, specifically ransomware viruses in NAS and SAN? Mostly, ransomware attacks occur on file services, so does it scan those services? What I have heard is that some storage support SAN-level scanning as block-level scanning. Dell needs improvement in this area.
What do I think about the stability of the solution?
From a stability perspective, Dell PowerStore rates six out of ten. While it has good stability, it's not the best. That's why customers often choose to go for bigger and enterprise-level products, leading to a need for those enterprise-class solutions.
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What do I think about the scalability of the solution?
Although Dell PowerStore storage has a capacity of offering eight controllers or four arrays, what I've seen is that customers are normally using a single box that comes with two controllers. This is a normal practice since the market is not ready to go with scale-out architectures.
What I've seen is that customers prefer to initially buy a better controller box for better processing, memory, and IOPS. Normally, I see that single clusters have one controller box only. I would rate the scalability and ability to expand of Dell PowerStore as eight out of ten.
How are customer service and support?
As far as support is concerned, they are good. Still, when we talk about support in terms of part replacement, I would give them six marks out of ten. However, if it's a consolidated question related to warranty part replacement, for just support, you could give them eight marks out of ten.
Which solution did I use previously and why did I switch?
I have an understanding of other solutions, however, I'm still with Huawei and still connected with Huawei.
What was our ROI?
Many people really appreciate Dell PowerStore, and they choose it due to the fact that, especially from a brand perspective, it's very strong.
Dell has been in Gartner for the last ten years or so, and it contributes majorly to the market. In Pakistan, Dell has a physical presence along with Huawei and IBM, so we can say Dell has a very reasonable presence in Pakistan.
Many customers are using it, which is one of the reasons why customers still believe in Dell PowerStore products. The good thing about this storage is that it is NVMe storage and provides very good compression and data reduction ratios.
If you purchase storage with 300 terabytes, you can easily achieve one petabyte of effective capacity. That's the value Dell creates; you invest less, and you get a better ROI.
What's my experience with pricing, setup cost, and licensing?
Dell is struggling in terms of support SLAs as long as the Pakistan market is concerned. Dell has not been able to give a fixed time commitment from a support perspective, which is a challenge for customers. Sometimes they have equipment in stock, sometimes they don't, so they have to arrange it from somewhere. That's been a challenge, and it's a negative point from a support perspective.
Which other solutions did I evaluate?
Dell PowerStore has better sales. PowerMax is a niche product, so mostly when we sell, we are selling Dell PowerStore. When we talk about PowerMax, unfortunately, its price is too high compared with Huawei. That's why when we talk about enterprise-class storage, we see a big challenge from the Huawei side.
What other advice do I have?
In the public cloud, Dell PowerStore is a niche product. It's normally high in price, so people are not using Dell storage in their public cloud. Customers usually look for cheaper storage, which is certain; it's not a good storage option commercially. However, customers are using it in their private cloud, not a true private cloud, however, you can say the virtualization that we discussed, they are using for virtualization on-prem storage.
They need to reconsider their pricing strategies, especially in the Pakistan market, where they face strong competition from Huawei and often say they cannot compete with Huawei. The second challenge lies in their support structure; they cannot provide committed services including part replacements. For enterprise customers, having a committed service is very important. This is a significant challenge, though this may not be the case in other markets, the US. As long as the customer has the budget, I will recommend it as it is slightly expensive.
Overall, I rate Dell PowerStore eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller