What is our primary use case?
I use Dell PowerStore primarily for the main site, storing database data, and I also use it for data replication between two different sites. Additionally, there are sites where I have it as an independent storage box directly attached to the respective site. For other sites, I use it as shared storage between two different hosts in the data center or servers, employing it as block storage.
I have not clustered any of them; they are always independent per site.
Most of our clients are onboarded with Apex AI Ops, also known as Cloud IQ, to monitor most issues arising in the storage box. This simplifies the lives of these clients because initially we had an on-premise virtual machine that sometimes could go offline, but now it is cloud-based and monitored via AI. It provides different alerts, so I can easily know when a client's storage is getting full or if there's a faulty battery before the client even reports the issue to the support desk. I would say it's a helpful feature.
What is most valuable?
Dell PowerStore is more of a simplified Dell Unity. For now, I could say it is workable, where it is very easy for me, who supports different clients having these storage boxes, to operate on. I don't see much improvement, though if you look at Unity, we used to have the ability to upgrade the storage even with slight degradation, but looking at Dell PowerStore, it has improved with more detailed health checks than Unity. However, it refuses to carry out upgrades unless it's bypassed by the Dell support team.
Dell PowerStore is more simplified compared to Unity, and the first training I did was under Dell PowerStore. If I haven't forgotten, here in Uganda, I was among the first team to deploy Dell PowerStore, which is why I did the first version of Dell PowerStore certification.
I like the thin clones of Dell PowerStore because what happens with the clones in Unity is that they come much more as snapshots at the VMware level, whereas with Dell PowerStore, I can easily make it an independent volume from the base volume.
What needs improvement?
Compression and deduplication technologies are features that end users will not feel that much unless there's a very big difference. I once had a client who was using Nimble, HP Nimble, and when we moved them to VFlex, which is something that came end of life at Dell, there was small storage usage in Nimble, but when it went to the other side, there was very big usage due to the uncompression. These types of compression do apply in storage, but end users only feel the effect when they migrate from the platform.
Dell PowerStore has better performance considering it first came as an all-flash solution, unlike other products like Unity, which came with HDDs. In Dell PowerStore, most of the models I've worked with have come with NVMe disks, although initially they did have different interfaces that were not NVMe.
For how long have I used the solution?
I work for a service provider company where I do support, and I have been supporting Dell PowerStore for almost four years, covering two different sites like between primary and secondary sites and also for some independent sites.
What do I think about the stability of the solution?
In terms of stability, I haven't seen any lagging or crashing. Dell PowerStore products are stable and I have not experienced crashing with these kinds of products.
What do I think about the scalability of the solution?
I would say scaling up is still as easy as these other Dell storage boxes. I have not scaled out.
How are customer service and support?
Technical support under Dell PowerStore, apart from the back-end Dell PowerStore node troubleshooting for partition being full, is just normal, easy tasks. I don't need to contact support unless a disk fails. I have some orders for failed batteries which I am still waiting on because I was told they are shipped via water.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used Dell Unity, Dell PowerStore, and Dell ME. I have experience with Enterprise Storage.
How was the initial setup?
My initial deployment of Dell PowerStore was not difficult at all because I had prior knowledge of Unity, specifically Unity 380 if I haven't forgotten, so it was a very easy deployment. That client had only two servers connected directly to Dell PowerStore, making it very easy for me.
What about the implementation team?
The last time I deployed Dell PowerStore was for a company called Ithuba from South Africa, and it took us about two days because we first rack-mounted on the first day on site. On the third day, I had to go back to do an upgrade on Dell PowerStore.
What was our ROI?
Regarding maintenance, we do blow out the dust from the front of the disks and also perform firmware upgrades in Uganda. Sometimes Dell calls us as service providers to inform us that a particular client has very old code that needs upgrading.
What other advice do I have?
Dell PowerStore has a more simplified, user-friendly interface compared to the different storage products I have from Dell.
I am not familiar with Lifecycle Extension, formerly branded as Anytime Upgrade.
I rate it a ten out of ten due to its simplified interface, where even a new beginner can easily navigate. I simply click to access compute storage and volumes. My overall review rating for this product is ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner