Pega Robotic Process Automation vs SAP CRM comparison

The compared Pega and SAP solutions aren't in the same category. Pega is ranked #22 in RPA , with an average rating of 6.0, and holds a 2.7% mindshare in the category. SAP is ranked #4 in CRM , with an average rating of 8.1, and holds a 2.1% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,440 Views
2,245 Comparison Views

87% willing to recommend

SAP CRM

Read 44 SAP CRM reviews

4,480 Views
4,032 Comparison Views

84% willing to recommend

Pega Robotic Process Automa...

SAP CRM

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and SAP CRM based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.4

Pega Robotic Process Automation improves efficiency and profitability by reducing costs, errors, and cycle times while boosting transaction efficiency.

Sentiment score

6.6

Sales and revenue increased; operational efficiency justifies costs, but Salesforce suits large organizations more than smaller ones long-term.

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

No quotes available

For more quotes and insights, download the SAP CRM report

Customer Service

Sentiment score

6.0

Pega RPA support is generally effective and timely, though complex issues can require more time and clarity.

Sentiment score

7.0

Customer service is responsive and reliable, with 24/7 support, although customization and response times can vary.

On-premise support is generally not as effective as the cloud support that Pega currently provides.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

The speed and quality of response could be improved.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

I am satisfied with their response time and quality.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Scalability Issues

Sentiment score

6.6

Pega RPA's scalability varies by environment and user knowledge, with cloud deployment easier than on-premise setups.

Sentiment score

8.1

SAP CRM excels in scalability, efficiently supporting numerous users and large data volumes while integrating various business functions.

There are limitations in scaling as RPA is not a scalable solution.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

We handle a huge amount of data in our CRM without any problems.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Stability Issues

Sentiment score

7.4

Pega RPA is stable, reliable, and highly rated, praised for seamless performance and flexible automation capabilities.

Sentiment score

8.1

SAP CRM is stable and reliable, with occasional issues, but generally offers smooth operation and minimal downtime.

On a scale from one to ten, stability would rate at three.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

No quotes available

For more quotes and insights, download the SAP CRM report

Room For Improvement

Pega Robotic Process Automation requires enhanced integration, OCR, UI improvements, streamlined deployment, and better global cloud support.

SAP CRM requires UI enhancements, better integration, real-time analytics, increased flexibility, and modern tech adoption for future growth.

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Setup Cost

Pega's RPA pricing targets enterprises with integrated, costly packages, offering flexible models and competitive integration advantages.

SAP CRM is costly, targeting large enterprises, with high setup costs but competitive features; price cuts could increase appeal.

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

SAP CRM is not suitable for small companies because of the cost.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Valuable Features

Pega RPA excels in case management, offering low-code development, CRM integration, and centralized monitoring for efficient automation and scalability.

SAP CRM provides customizable reporting, seamless ERP integration, real-time data, enhancing customer management and improving business processes globally.

The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Categories and Ranking

Pega Robotic Process Automa...

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (22nd)

SAP CRM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (4th), Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

Pega Robotic Process Automation and SAP CRM aren’t in the same category and serve different purposes. Pega Robotic Process Automation is designed for Robotic Process Automation (RPA) and holds a mindshare of 2.7%, down 3.1% compared to last year.
SAP CRM, on the other hand, focuses on CRM, holds 2.1% mindshare, down 11.3% since last year.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Pega Robotic Process Automation	2.7%
UiPath Platform	12.5%
Microsoft Power Automate	10.3%
Other	74.5%

Robotic Process Automation (RPA)

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	2.1%
Microsoft Dynamics CRM	2.6%
Salesforce Sales Cloud	2.1%
Other	93.2%

CRM

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

Read full review

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Outsourcing Company

Manufacturing Company

13%

Financial Services Firm

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What needs improvement with Pega Robotic Process Automation?

See all answers

What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...

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What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

See all answers

Comparisons

UiPath Platform vs Pega Robotic Process Automation

Compared 26% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 22% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 8% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 6% of the time

More Pega Robotic Process Automation Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 35% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 9% of the time

Adobe Campaign vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

Siebel CRM vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Pega Robotic Process Automation

March 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

SAP CRM

March 2026

Download SAP CRM product report

Also Known As

Pega RPA, OpenSpan

No data available

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

eBay Enterprise, M&I Bank

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Download Free Report

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: March 2026.

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.