We performed a comparison between Pega Robotic Process Automation and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."Using the tool actually ends up teaching you about making workflows more efficient."
"It was very smooth and very seamless to create automations."
"The initial setup is pretty easy and quite fast."
"It is a scalable solution."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"User-friendly, easy to understand and has many features including the ability to track."
"The workflow system is very intuitive."
"It is really flexible in what it can do."
"The most valuable feature is lead management and integration."
"SAP is very easy to use."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"SAP CRM's most valuable at a branch level."
"We like that this solution has made our whole accounting function paperless."
"Its scalability is good."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"Rule versioning and deployment to enable parallel development could still be improved"
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"I would like to see an enhanced auditing feature included."
"The way integration classes are created could be improved."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"There could be some specific configurable options on the UI level to improve visibility."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The solution is slow."
"The navigation must be improved."
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Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Pega Robotic Process Automation is rated 7.6, while SAP CRM is rated 7.6. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM.
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