We performed a comparison between ConnectWise ScreenConnect, GoToWebinar, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Better than TeamViewer and useful for fixing problems remotely."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"It's very low maintenance."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The product is really easy to deploy."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."
"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."
"The interface is browser-based and simple, which is an advantage over other solutions."
"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."
"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."
"Webex is a reliable solution and has good video quality."
"The product's initial setup is easy."
"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"You can configure whatever you want in great detail."
"It is a scalable solution."
"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."
"We can easily connect the device and create a room and then we can call many devices."
"They could provide a toolbox for the plan I'm on."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"Mobile interface."
"I really didn't care for the onboarding process and it is something that should be improved."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"GoToWebinar would be improved with the inclusion of support for video endpoints."
"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."
"The platform feels old and a little rusty, more could be invested into the look and feel of it."
"The sharing of cameras is limited to meeting organizers."
"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."
"The pricing could be improved."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."
"Better integration with other solutions would benefit Webex."
