We performed a comparison between BMC TrueSight Operations Management, IBM Tivoli NetCool OMNIbus, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The tool is flexible enough to be customized based on customer requirements."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The solution has a very good business event manager tool."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"The monitoring is the solution's most valuable feature."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"It is an easy-to-use solution."
"The most valuable feature is the event management capability."
"The product has helped our organization with in-depth monitoring."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"It has good graphs of what is going on within the operating system."
"I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory."
"It's easy to use."
"BMC TrueSight Operations Management could improve the reporting."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The UI for the end users could be improved and more flexible than it is now."
"The pricing could be better."
"The product must provide more AI capabilities."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The cost of the product is quite high. They should work to adjust their pricing models."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its technical support team takes longer to reply."
"The web portal and typical event controls are a little outdated."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"The initial setup should be easier to complete."
"I would like to see them improve their network monitoring."
"There could be more integration of SIM in the solution."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"The solution can be improved by expanding to cloud usage."
"The interface is a little bit cumbersome and certain actions could be simplified."
"Stability and some performance issues exist and they need improvement."
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