BMC Helix Discovery Reviews

BMC Helix Discovery is very intuitive. All of BMC's products are intuitive and simple to look at from a look-and-feel perspective. They have tabs like "discover," which means to discover something, "managing," which means you can manage something. They are very intuitive. If you know the language, you understand what it does.
Another thing is that it is easy to implement because BMC is a virtual appliance you can use in your environment. It's not like you have to install an operating system. Instead, you must install the binaries or dependencies before installing the application. It's a complete package in one bundle as a virtual appliance. You don't have to provide a machine or libraries or install dependencies or verifications. The solution is agentless and non-intrusive.

It's very easy to use the solution if you are configuring a domain-based Windows environment. Still, if you want to discover some Linux-based environments, it's a little tricky. BMC Helix Discovery needs more customization options.

I've been using BMC Helix Discovery for two years. One of my projects included implementing a solution for one of the largest banks in my country.

I rate the solution's stability a seven out of ten. It is a stable virtual appliance. The stability is based on a pre-hardened virtual appliance. It is not possible to break into the system, nor is it possible to have some virus intruding into the virtual appliance. The solution is pre-hardened by experts and based on Linux, not a Windows server. Linux is less likely to get infected with a virus. The solution is robust and stable.

I rate the solution's scalability a five or six out of ten. When you install the virtual appliance, you don't know how much faster you need to run the scan. If you have to rerun the scan often, you cannot scale it as much unless you have a lot of storage. You need a lot of housekeeping activity. But if you run scans five to six days or weekly, that would be okay.

Technical support is good. I didn't, you know, I didn't interact with support people for BMC Helix Discovery, but I have opened up cases with them for other products.

Neutral

I rate the initial setup a ten out of ten because it doesn't take much time. You just have to start the machine, which will take some configuration settings. The machine will take about one and a half hours to start. The environment is ready, and you can have a POC in any environment within three to four days, and in that time, you can discover 5,000 to 6,000 devices too.

It hardly takes a week to deploy the solution. The installation takes no time, while the configuration takes some time. Most of the time is spent Interacting with stakeholders involved to get permission to scan all the devices and equipment in the data center. You might get some pushback from stakeholders. But overall, it will take about more than a week to configure it, you know, have the results.

It won't take more than two people to deploy the solution. Sometimes, I deploy the solution myself.

I rate the pricing an eight out of ten. All BMC products are expensive.

There are open-source solutions available. ManageEngine is one option, but its look and feel and dependency mapping are not as good as Discovery and are not as intuitive.

You can discover Windows devices and servers easily using BMC Helix Discovery. The solution is designed by default for server Discovery and not desktop discovery. But you can use that as well as data center discovery. Data center discovery means you can discover server assets in your data centers, while desktops mean end-user devices. BMC is designed for servers in a heterogeneous environment, where you can discover Linux, EAX, Windows, you name it.

BMC Helix Discovery is an agentless tool. Nothing needs to be deployed on the system. The solution is non-intrusive and won't disturb anything on your servers. It will only read files and won't write anything. You need to convince stakeholders about this, and it will take some time to convince them that it's okay that you'll have a kind of privileged access to read files.

The solution is based on a pre-hardened Linux virtual appliance, which means you cannot use many Linux features. You can only have root access to many certain things, and it's not easy to get into it.

Discovery is a tool that is not for just one person. When acquiring BMC, you should take on board all the stakeholders of your IT state or your data center so they can utilize the product to its fullest. You should know what resources are utilized and how they are utilized. BMC Discovery gives you perspective on what applications are running on your servers, the storage capacity, whether your application is installed, and which operating system it is. Discovery will also tell you the operating system's end-of-life end of support so that you know everything in your IT state/data center.

I rate BMC Helix Discovery a ten out of ten.

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between them. 

The solution is very stable and powerful.

The inventory management is very valuable. 

The solution is very fast and an entire discovery can be done within 15 to 20 days. 

The solution should have different portals and logins for each customer so only that customer's assets show. As a service provider, we manage multiple customers so would prefer to view their assets separately. 

I have been using the solution for three years. 

The solution is absolutely stable so stability is rated a ten out of ten. 

The solution is very scalable so scalability is rated a ten out of ten. 

We have a very strong internal team so do not need technical support. The most common issue is that servers are not getting discovered. Sometimes the server is not getting access and sometimes a firewall port may be closed. Our support team helps customers fix those issues. 

The setup is straightforward. 

We implement the solution for customers. An entire discovery can be done within 15 to 20 days. Two or three of our consultants can handle any project. 

The solution is pretty easy to implement. BMC provides you with the cloud solution or onboarding it to the VM takes just one day for on-premises. 

We ask customers some prerequisites to be full-scale once they are executed. The storage and all endpoints are part of our service application report. 

The solution offers yearly licenses. 

I recommend the solution to all customers. It is important to know your infrastructure and how it is all connected. 

I rate the solution a ten out of ten. 

Our company uses the solution to manage flows, automations, and mapping. 

The solution does not really meet our needs so our usage has dropped to 20% to 30% across ten users.

The solution is definitely useful.

The solution is old technology and customizations are very difficult. Other Discovery tools and ITSM tools are more user-friendly for customizations. 

From the Discovery perspective, the solution decommissioned Drift which was used to identify variances between baseline and new CIs. Drift was used once data pushed to the CMBD. It might not have been highly used, but now Drift is gone with no replacement. 

From the ITSM perspective, the solution decommissioned Smart Reporting when it was only launched four or five years ago. The tool was a good analytical reporting module. It is unclear why the solution invested so much in the tool when they had no clear roadmap. They might provide some other alternative but this was not a stable move. 

The solution is not user friendly. 

The solution is stable.

Technical support is not good. 

We had a challenge with the ADDM, server, or sendoffs getting corrupted. It took a very long time for the solution to get back to normal because there was no backup file. Support did not fix the issue for weeks. 

Support is rated a two out of ten. 

Negative

The setup is complex because it requires particular SMEs to implement. It is not like an IT guy with knowledge of applications or systems could handle the setup independently. 

We utilize third parties for implementations. We provide the network accessibility server and the three D's to vendors for implementation. 

The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. 

Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. 

I rate pricing a four out of ten. 

We use many different tools such as Lansweeper and SolarWinds, but not exactly for the same purposes as the solution. 

The solution is definitely useful but is complex with regard to user friendliness and adaptability. 

It does not meet our needs but you should do your own research to determine if it will serve your purposes. If it does, then use the solution. 

I rate the solution a six out of ten. 

Our use cases are service desk and service management.

We use it for all ITSM processes.

The license model could be more flexible and cheaper pricing.

We've been on BMC for over ten years. We use on-prem Delight, DWP build of BMC Helix Discovery, which is version 22.06.

It is a stable solution. The stability is okay. I would rate the stability an eight out of ten. There is always room for improvement. 

Scalability is really costly. So, it's not really scalable for us. We're a company of 5500, but we have maybe 150 to 200 licenses. 

We plan to increase the number of users. 

The customer service and support are okay.

We have BMC Helix, but we're looking to replace it with a fresh service.

The initial setup is complicated.

The deployment can't be done in-house, so we used an integrator.

We need five admins and engineers for the deployment and maintenance of the solution.

The solution is really expensive. We have a yearly license model. 

If we want to do anything extra, we have to pay extra costs.

Overall, I would rate the solution a seven out of ten. 

I'm using it for the customer. I've been looking for BMC Helix Discovery. It's majorly for some kind of customization or development kind of thing that we have to do.

The solution has brought a huge difference to the organisation.

The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added.

There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet.

The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data. 

It is not a very stable solution. I rate the stability a seven out of ten. 

It is a scalable solution. I rate the solution an eight out of ten. 

The initial setup is easy except for some parts which requires expertise. The whole deployment have to be taken care of by us in the On-premises version. The pay on call monitor, taking notes all have to installed by us in the on-prem version. 

Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products.

I will rate BMC Helix Discovery an eight out of ten.

BMC Helix Discovery is used extensively for security, software assets, and typical CMDB usage.

The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.

I have been using BMC Helix Discovery for approximately 10 years.

BMC Helix Discovery is a stable solution.

A couple of years ago, we started scanning the public cloud parts from the solution. It's a good setup. BMC Helix Discovery is scalable.

Everyone that has access to the CMDB can run reports for their systems, we have approximately 2500 users. We try to keep the users of the system as low as possible because it contains all our data on our infrastructure. We don't want everyone using it, but then we have reports that we can run with the authorization, and that way we can access data for the systems that we own or running. 

The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.

The initial setup of BMC Helix Discovery is straightforward. The full implementation process took approximately three to four months.

We had consultants that helped us implement BMC Helix Discovery and then once they completed it they handed it over to us to operate.

We have two people that do the maintenance and support of the solution.

We have seen a return on our investment many times over. We run the software audits in 15 minutes when it previously took months because we needed to contact every responsible person and ask if they are running the software. Now we can click a report and receive all the software deployed in the company. It is huge savings

We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license.

I rate the price of BMC Helix Discovery a three out of five.

My advice to others is if they have a business use care for this solution then I would recommend it.

I rate BMC Helix Discovery a nine out of ten.

We use the solution to check patches for specific machines.

There are certain limitations in the mapping feature of the solution.

The solution's stability is excellent. In case of downtime, we always received great help from its support team.

We have around 200 solution users in our organization's assets and licenses team. It is scalable. I rate its scalability a ten.

The solution is quick to set up. It is deployed as a black box appliance. Thus, it requires spinning virtual machines for configuration. Although, it is most challenging and time-consuming to configure the solution for multiple networks.

We have a perpetual license for the solution.

We have evaluated ServiceNow. It has significant capabilities and provides essential data as well.

It is a good and powerful tool. I rate it an eight. I advise others to discuss the network location for the scanners with their IT security teams.

The primary use case of this solution is to discover all devices connected to the network. We use it for computer systems, laptops, printers, switches, IP phones, and servers.

We are using it for creating reports about discovered OS versions and installed patches.

We connected ADDM with the CMDB of BMC ITSM, and we use this data in BMC asset management.

Every week, we create different types of reports about the latest changes and track them. 

The process is very simple as it is easy to use. The IT security department uses it for troubleshooting security issues.

BMC Helix Discovery has improved our work. For example, with the solution, software and assets are now clear. It is very simple to sort assets and make reports to manage current conditions.

Weekly reports to management really make our life simple. Every change in assets of our organization can be trackable, and we can track any change and fix it.

Unfortunately, we don't use Discovery cloud services, and I couldn't rate how it works. However, it is good that BMC Discovery can discover multi-cloud environments. Likely, we will use it next year.

The security is invaluable. The security features are great.

The security policy of the appliance and system architecture is configured at the highest level. The appliance credentials used to log in are stored in the credential vault, and this security feature is very valuable for security reasons.

Another valuable feature is that the content of the vault is secured using 256-bit AES encryption in CBC mode.

The Sync feature syncs found assets with CMDB and BMC Remedy Asset Management. 

There are a lot of supported protocols and device lists.

We would like updates more often.

The virtual appliance with agentless discovery is very good and simple and doesn't need any improvement.

It will be better if the Nutanix architecture is more detailed.

I want to note the high stability and smooth operation of this system. New patches and updates are always coming and help to improve the performance of the system in a real way.

I don't know what else could be improved in this system. I am always satisfied with this product's full functionality and timely updates.

I've used the solution from 2016 - for about seven years.

I didn't use a different solution previously.

I did not evaluate other options.